Garden
Check availability

Reviews of Firs Hotel

2.5 out of 5
Firs Hotel
83 Bedford Road, Hitchin, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 35 out of 72 reviews" "
Rating 8 - Good. 27 out of 72 reviews" "
Rating 6 - Okay. 7 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 0 out of 72 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel,
Lovely hotel, just out side town so quite at night. Staff are friendly and helpful, rooms are simple but clean and comfy. Ours had a squeaky floor but added character to place. Breakfast included so made a really good price.
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
We are delighted you enjoyed your stay with us. Thank you for your review.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Thank you.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay at the Firs
The Firs is just a short distance from the centre of Hitchin and located in a quiet area. The room was large and clean and had all the facilities that we needed. The bathroom and shower were both excellent and the residents lounge was large and welcoming. The staff were friendly and happy to help and the initial reception was good. The breakfast was good with the usual cereals, fruit juice etc. Overall I would happily stay there again and have no reservations recommending it to others.
Stayed 1 night in Nov 2023
Response from Manager on 4 Nov 2023
We are delighted you enjoyed your stay with us. Thank you for your review.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great little find
very pleasant stay, comfy bed, room temperature nice, lovely breakfast, would recommend, will definitelt use again
Stayed 1 night in Nov 2023
Response from Manager on 4 Nov 2023
Your kind comments are appreciated. Thank you.

10/10 Excellent

Shirley

Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
We are delighted that you enjoyed your stay with us. Thank you for your review.

10/10 Excellent

Sian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely, family feel, old fashion hotel. When i say old fashion, i mean friendly welcome, keys, breakfast included, parking included. Loved all of it. Very easy.
Stayed 1 night in Oct 2023
Response from Manager on 23 Oct 2023
Thank you for your kind comments, they are appreciated.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
We are delighted you enjoyed your stay with us. Thank you for your review.

10/10 Excellent

Mr James E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Firs Hotel Hitchin
The hotel is dated but the facilities are very good and the staff are very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
We are delighted that you enjoyed your stay with us. Thank you for your review.

8/10 Good

Nick

Travelled with partner
Excellent for the price
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Thank you for your review.

10/10 Excellent

Philip

Stayed 1 night in Aug 2023
Response from Manager on 24 Aug 2023
We are delighted you enjoyed your stay with us. Thank you for your review.

10/10 Excellent

Deirdre

Stayed 2 nights in Jul 2023
Response from Manager on 19 Jul 2023
We are delighted that you enjoyed your stay with us. Thank you for your review.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 24 Jun 2023
We are delighted that you enjoyed your stay with us.

10/10 Excellent

Peter

Stayed 1 night in Jun 2023
Response from Manager on 8 Jun 2023
We are delighted you enjoyed your stay with us.

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Not very modern but clean and everything worked great. The staff were nice and the breakfast was really good. Very convenient for a walk into Hitchin which is a nice market town. Enjoyable stay.
Stayed 1 night in Apr 2023
Response from Manager on 16 May 2023
Thank you for your review, your comments are appreciated.

8/10 Good

Iris

Stayed 1 night in Dec 2022
Response from Manager on 19 Dec 2022
Thank you for your review.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Felt interrogated for bringing partner!
Very old fashioned guest-house feel to this hotel. Was asked quite curtly if my partner was staying with me on check in, as apparently I'd only booked a king sized bedroom for one! Not sure hotels.Com had made this clear and did feel very awkward and old fashioned. Price therefore increased an extra £10, perfectly reasonable as included for breakfast, but I haven't been asked for room occupancy details since the 80s, and I'm not sure things have changed at the Firs in all that time. Room very clean and comfortable, but honestly felt like the rest of the place is very dated.
Stayed 1 night in Nov 2022
Response from Manager on 5 Dec 2022
The room was booked for single use, we always check that we have the correct bookings for the guest. My apologies if this was not appropriate and your comments have been noted.

8/10 Good

JILL

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Manager on 24 Oct 2022
Thank for your review.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very adequate
Welcoming. Friendly staff. Nicely cooked full breakfast. Cereal fruit yoghurt and toast also available. Hotel is older but very clean. Good amenities in room. Nice little terrace outside.
Stayed 2 nights in Sep 2022
Response from Manager on 9 Sept 2022
Thank you for your kind comments.

6/10 Okay

Paul

Stayed 1 night in Aug 2022
Response from Manager on 25 Aug 2022
Thank you for your review.

8/10 Good

Andrew

Stayed 1 night in Aug 2022
Response from Manager on 18 Aug 2022
Thank you for your review.

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
All was good, breakfast was excilent. Only fault bar was not open
Stayed 1 night in Jul 2022
Response from Manager on 8 Jul 2022
The Firs no longer has a bar we only provide bed and breakfast service. Thank you for your review.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, convenient and excellent value.
Our room in the Firs Hotel was comfortable and clean, with a nice double bed and two armchairs which we liked very much. The room faced on to the main road which had a lot of traffic until quite late, and it was too hot to close the window. The ceiling fan helped a lot but we ended up having the window open a bit and got a good night's sleep when the traffic reduced later in the evening. Breakfast was excellent, we had cereal, full English breakfast, excellent coffee, toast, marmalade, and fruit. Check in and check out were quick and easy, and we thought it was very good value for a comfortable night's stay in Hitchin. The location was very convenient, there was plenty of parking in the hotel car park and the WiFi worked very well. We will certainly stay in the Firs Hotel again, next time we are visiting the area.
Stayed 1 night in Jun 2022
Response from Manager on 20 Jun 2022
We are delighted that you enjoyed your stay with us. Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good sized room and comfortable. Small bathroom but perfectly adequate. Dated decor but fine for a convenient stay. Plenty of parking.
Stayed 1 night in Jun 2022
Response from Manager on 14 Jun 2022
Thank you for your review.

6/10 Okay

Katrina

Stayed 1 night in Jun 2022
Response from Manager on 16 Jun 2022
Thank you for your review.

6/10 Okay

Andrew

Stayed 1 night in May 2022
Response from Manager on 13 May 2022
Thank you for your review

8/10 Good

Emma

Stayed 1 night in Apr 2022
Response from Manager on 30 Apr 2022
Thank you for your review.

10/10 Excellent

Gareth

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Manager on 28 Apr 2022
Thank you, your review is appreciated.

10/10 Excellent

Sandra

Stayed 1 night in Mar 2022
Response from Manager on 29 Mar 2022
Thank you.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022
Response from Manager on 18 Feb 2022
Thank you for taking the time to complete a review.

8/10 Good

Trevor

Stayed 1 night in Dec 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Clean and tidy good value botel
Stayed 1 night in Nov 2021
Response from Manager on 29 Nov 2021
Thank you for your review, your comments are appreciated.

10/10 Excellent

Biagio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent family run hotel.
Stayed 1 night in Oct 2021
Response from Manager on 25 Oct 2021
We are delighted that you enjoyed your stay with us. Thank you for your review.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
It was perfectly fine for the price.
Stayed 1 night in Oct 2021
Response from Manager on 15 Oct 2021
Thank you for your review.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Firs
Great location and easy access to town centre. Was able to work in lounge after checkout for an online meeting and staff very helpful
Stayed 1 night in Oct 2021
Response from Manager on 7 Oct 2021
We are delighted that you enjoyed your stay with us.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant comfortable night
Welcoming, plentiful parking options on-site (maybe because not so many are travelling these days) comfortable and clean. Cooked breakfast was good for us, albeit not sure what options if you did not want cooked. As some rooms face on to a main road - which unusually did not disturb us (we usually hear a pin drop at home) so ask for back facing rooms if this potentially bothers you.
Stayed 1 night in Sep 2021
Response from Manager on 7 Sept 2021
Thank you for your comments they are appreciated.

10/10 Excellent

Andrew

Business traveller
Liked: Property conditions & facilities, room comfort
Nice independent hotel
I found this hotel very comfortable and friendly. I choose a king bed room that was spacious. It is a little dated but very clean. Easy free parking and an nice 15 minute walk into the town centre. There is no restaurant but there is an abundance of places to eat in the town.
Stayed 1 night in Aug 2021
Response from Manager on 10 Aug 2021
We are delighted that you enjoyed your stay with us. Thank you for your review.

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel a bit dated but in good condition Excellent service and friendly staff Excellent cooked breakfast aswell
Stayed 1 night in Feb 2020
Response from Manager on 17 Feb 2020
We are delighted that you enjoyed your stay with us. Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Manager on 3 Oct 2019
We are delighted that you enjoyed your stay with us. Thank you.

8/10 Good

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019
Response from Manager on 11 Sept 2019
Thank you for your review.

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities, room comfort
Not very good for various reasons
Needed a 2 night stay and based on recommendations the Firs looked good value. However, the hotel is very dated both in decor and furnishing . The rooms are clean but small and with the decoration feel like going back to the 1970s. Also our second night was severely disrupted by 3 workmen sharing the family room next door who came in late the worse for drink and resulted in a lot of shouting, banging and almost a fight. This situation was made worse by the fact that there is no one on the desk through the night and our call for assistance was answered by the owner, a rather senior lady. She would not have been able to resolve any serious problem and we had to get involved to sort everything out. Although we had the majority of the room charge for the disrupted night refunded we do not feel that this is a place to recommend or that it is good value for money.
Stayed 2 nights in Aug 2019
Response from Manager on 15 Aug 2019
We regret that you had an interrupted night on the second evening of your stay. The owner did come to speak to the guests and we understand they did go to sleep at that point. We regret that this situation was not resolved to your satisfaction and apologised to you at the the time and do so again. I am sorry the hotel did not meet your expectations.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Manager on 4 Jul 2019
Thank you for your review.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Manager on 18 Jun 2019
Thank you for your review.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Manager on 25 Apr 2019
Thank you for your review.

10/10 Excellent

ZAMZAM TUAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and excellent!
Amazing!
Stayed 1 night in Feb 2019
Response from Manager on 7 Mar 2019
Thank you for your review.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from Manager on 4 Dec 2018
Thank you for your review.

10/10 Excellent

stephen

great place to stay comfy bed good shower
Stayed 1 night in Nov 2018
Response from Manager on 26 Nov 2018
Thank you for your review. We are happy that you enjoyed your stay with us.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from Manager on 16 Nov 2018
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from Manager on 12 Nov 2018
Thank you for your review.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Manager on 4 Oct 2018
Thank you for your review.

8/10 Good

Verified traveller

Clean, comfortable hotel with great staff and a good breakfast
Stayed 1 night in Sep 2018
Response from Manager on 20 Sept 2018
Thank you for your comments, they are appreciated.