Hertsmere District Holidays

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Love this hotel & I always return here but have noticed a sneak move at check out where they are charging a percentage for gratuities for reception staff etc. I’m not totally against this although I think it’s a stretch as they already have gratuity included often but the way they applied it out asking or running it past us felt very cheap @ underhand. I went back to reception and told her they can keep the charge. I will pay but dont ever apply this to people again without asking. This is enough to make me change hotels. It is expensive to stay here. I don’t enjoy such behaviours & as a matter of principal I would change hotel choice next time.

The location was perfect for my needs, and I appreciated the hospitality. I’d definitely recommend this place to others and would stay again in the future.

Beautiful hotel very central walkable to everything! Perfect stay in Mayfair, would absolutely return.

Absolutely beautiful hotel. Wonderful tour of hotel and property upon arrival with welcome drink which was a lovely touch.