Front of property – evening/night

Reviews of Hotel Suites Kino

3 out of 5
Hotel Suites Kino
Pino Suarez 151 Sur Col. Centro, Hermosillo, SON

Reviews

7.6

Good

Rating 10 - Excellent. 240 out of 699 reviews" "
Rating 8 - Good. 212 out of 699 reviews" "
Rating 6 - Okay. 125 out of 699 reviews" "
Rating 4 - Poor. 64 out of 699 reviews" "
Rating 2 - Terrible. 58 out of 699 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Noe Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place clean
Stayed 1 night in Apr 2024

4/10 Poor

JUAN

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The theme for the property is a good idea, aiming at taking advantage of the history of the building. Unfortunately, that doesn’t apply to items like towels (which were probably from the 90’s), nor the stucco, which was falling apart in the rooms. There was no hot water, which would’ve made a difference in a cold January morning, especially when I was showering before 6am. I understand why the inconvenience of accessing the front entrance is omitted but this is a major inconvenience, especially for elder patrons. Don’t want to be mean but in all honesty, I could not recommend anyone to stay at this hotel. Especially not at the rates they charge, which do not in any way seem commensurate with the quality of the services rendered.
Stayed 1 night in Jan 2024

6/10 Okay

Marco, Canutillo

Business traveller, Travelled with partner
Disliked: Amenities
They gave us 1 towel that is stained, our pillows have brown stains and there is no heat in our room
Stayed 1 night in Jan 2024

6/10 Okay

Eduardo

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Very old noisy outsid no heater had to ask for towels very used up
Stayed 1 night in Jan 2024

4/10 Poor

Mario

Travelled with family and small children, Travelled with pets
Disliked: Staff & service, property conditions & facilities
I was quite disappointed with my stay at this hotel. Firstly, the refrigerator in the room was old and in poor condition. Additionally, there was a lot of noise from the street that made it difficult to relax in the room. The temperature inside was uncomfortably cold, and even the extra blankets I requested didn't make much of a difference. Moreover, the water pressure in the shower was extremely low, barely allowing for a lukewarm shower, which was quite frustrating. The distance from the room to the parking lot was quite extensive, especially if you have heavy luggage, navigating through stairs, crossing bridges, and streets, which proved to be a significant hassle.
Stayed 1 night in Jan 2024

4/10 Poor

Tim

Travelled with pets, Travelled with partner
Liked: Cleanliness
The staff was totally unprepared for our arrival. They then put us on an upper floor when a first floor room was requested and then confirmed.
Stayed 1 night in Dec 2023

4/10 Poor

Lucia C

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were family of 6 requesting 2 rooms; they gave 2 separate rooms in 2 different buildings instead of 2 rooms together, as expected!
Stayed 1 night in Dec 2023

8/10 Good

Rosalie, West Kelowna

Travelled with group
Liked: Staff & service
Overall it was great for the price! A rather unique hotel! Staff were congenial and helpful!!
Stayed 1 night in Oct 2023
Response from Gerencia de Hotel Suites Kino on 29 Dec 2023
Gracias Srita. Rosalie por su amable evaluación, nos da mucho gusto que sus expectativas hayan sido superadas y que nuestros colaboradores hayan sido serviciales con usted, un placer atenderle, le esperamos próximamente, felices fiestas de fin de año.

10/10 Excellent

Jose, Nogales

Travelled with family
Liked: Cleanliness, staff & service
Staff ready to help customers
Stayed 1 night in Sep 2023

2/10 Terrible

Sergio

Travelled with family
Stayed 1 night in Jul 2023
Response from Gerencia de Hotel Suites Kino on 27 Jul 2023
Hola Sr. Sergio, esperamos poder en un futuro mejorar su experiencia con nosotros, le damos las gracias por su visita.

8/10 Good

Jose R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Gerencia de Hotel Suites Kino on 9 Aug 2023
Hola Sr. José, gracias por el tiempo de avaluarnos, que gusto que nos haya elegido como su opción de hospedaje en Hermosillo. Gracias por ello, lo esperamos nuevamente. Saludos cordiales

6/10 Okay

Franz

An interesting old hotel, remodeld but still seems a little Run down. The mattress was lumpy, the air con worked well but was noisy. On the plus side there were places Nearby to walk with churches, parks and government Buildings, unlike most hotels in hermosillo.
Stayed 1 night in Jun 2023
Response from Gerencia de Hotel Suites Kino on 8 Aug 2023
Hola, muchas gracias por sus comentaros y su reseña que ayuda a nuestros huéspedes, estaremos a sus órdenes para cualquier futura visita y deseamos que el éxito le acompañe siempre. Sea Bienvenido Sr. Franz.

10/10 Excellent

Oscar

Stayed 1 night in Jun 2023
Response from Gerencia de Hotel Suites Kino on 7 Aug 2023
A su órdenes Sr. Oscar, un placer tenerlo por aquí, gracias por su evaluación, su experiencia es muy importante para nosotros, gracias por visitarnos. Saludos.

8/10 Good

Nancy

Business traveller
Liked: Cleanliness, staff & service
It's very antique. But things work. I like having restaurant part of it. Hard to get to. Not inviting on outside. Price was right.
Stayed 1 night in Jun 2023
Response from Gerencia de Hotel Suites Kino on 27 Jul 2023
Gracias Srita. Nancy por sus palabras y la estaremos esperando con mucho gusto si vuelve a la ciudad de Hermosillo, agradecemos su preferencia y evaluación.

8/10 Good

Walter

Liked: Staff & service
Stayed 3 nights in May 2023
Response from Gerencia de Hotel Suites Kino on 28 Jun 2023
Hola sr. Walter un gusto atenderle y recibirlo como huésped, gracias por su evaluación, sea bienvenido.

8/10 Good

Sergio

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito lugar de acuerdo a su época y antigüedad
Stayed 1 night in May 2023
Response from Gerencia de Hotel Suites Kino on 27 Jun 2023
Que amable Sr. Sergio por dedicarnos bonitas palabras y reconocernos por nuestra historia, que gusto que nuestro hotel fue agradable para usted. Sea bienvenido, saludos cordiales.

4/10 Poor

Ralph

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs a lot of repair and maintenance
Stayed 1 night in May 2023
Response from Gerencia de Hotel Suites Kino on 27 Jun 2023
Hola Sr Ralph gracias por evaluarnos y sus comentarios, estaremos atentos a lo que nos menciona. Esperamos poder atenderlo nuevamente y se lleve una grata experiencia.

10/10 Excellent

John

Stayed 2 nights in Apr 2023
Response from . on 3 May 2023
Gracias por comunicarse con nosotros, esperamos que su estancia haya sido placentera.

8/10 Good

Suzette

Liked: Staff & service
Great price and location at Hotel Suites Kino
For the money it was fine the beds were okay but could be better. The breakfast was nice for free and the staff was very kind. We were bummed out to find out if the pool wasn’t opened and it was super hot while we were there. We understand there’s a water shortage supposedly in Hermosillo though. We liked that we could walk to a lot of different places like to the mall or to downtown. There were restaurants and galleries within walking distance and we wishes we were there longer to be able to explore more of the city.
Stayed 3 nights in Apr 2023

4/10 Poor

Kerri

Stayed 1 night in Apr 2023

8/10 Good

Robert, Calmar

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from . on 3 May 2023
Agradecemos el tiempo que se toma para evaluar nuestro servicio, esperamos tener el placer de servirle pronto.

8/10 Good

Armando, SURPRISE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, room comfort
Absolutely wonderful!
First off, if you're from the U.S. you need to keep in mind this is located in a different country with a different culture. Adjust your expectations. The bed was great, the shower was very good, but the couch in my room was uncomfortable. The room was IMPECCABLY clean. Typical of Mexican households, you could eat off the floor. The front desk person didn't point the way to my room. There was a man who escorted me to my room and confirmed everything worked. This was good because the hotel is a BEAUTIFUL labarynth. I would never have found it. This is a place of history and you need to keep that in mind as you explore the many nooks and crannies. The food in the restaurant is very good as well. My spanish is not very good, but the entire staff worked very hard to help me learn more and to make sure I understood everything. This is exactly what I needed. The area is perfectly safe, I went for several walks with my dog. Just pay attention to the traffic. I can't wait to return to this hotel!
Stayed 3 nights in Feb 2023

8/10 Good

Jesus angelica

Stayed 1 night in Jan 2023

8/10 Good

Melissa

Stayed 1 night in Dec 2022

2/10 Terrible

EMMA

Disliked: Staff & service, amenities

10/10 Excellent

Aliyah

Stayed 1 night in Jun 2022

8/10 Good

Luis Manuel

Stayed 1 night in Jun 2022
Response from Gerencia de Hotel Suites Kino on 22 Jun 2022
Esperando poder servirle en futuras ocasiones, le agradecemos su evaluación Sr. Luis Manuel, gracias por escogeros como su opción de hospedaje. Reciba muchos saludos.

8/10 Good

heydi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, the people in the hotel is friendly nice!!
Stayed 6 nights in May 2022
Response from Gerencia de Hotel Suites Kino on 22 Jun 2022
Gracias Srita. Heidy por sus comentarios hacia su estadía con nosotros y hacia nuestros colaboradores, nos agrada mucho que su estancia fue placentera, la invitamos a seguir visitando Hermosillo. Saludos cordiales.

4/10 Poor

Victoria

Disliked: Property conditions & facilities
Far from airport when advertised as nearby Scary neughborhood
Stayed 1 night in Apr 2022
Response from Gerencia de Hotel Suites Kino on 25 May 2022
Hello, good day, I hope you are well, thank you for staying with us, the distance from the airport is approximately 15 minutes by car if the traffic is calm. We are located in the Colonia Centro (downt town) right in the heart of the city, The neighborhood is not dangerous, we have several parts that can be visited on foot. Thank you for your visit, best regards.

10/10 Excellent

Julie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
This is an older property showing its age but easy to access and within walking distance of main square and restaurants. The staff was welcoming and very helpful. Room was comfortable. We took a suite so the dogs were happy.
Stayed 1 night in Apr 2022
Response from Gerencia de Hotel Suites Kino on 25 May 2022
Hello very kind for staying with us, a pleasure also to receive your pets that are part of the family and that make us a hotel that welcomes pets free of charge. We send you a cordial greeting and hope to visit us again.

4/10 Poor

Cassandra L

Travelled with family
Disliked: Staff & service
Horrible service
It was frustrating. They tried to downgrade us to a smaller room without telling us and then made excuses about it because we had a stroller. The room is supposed to come with breakfast included but the only thing they gave us was coffee, toast and fruit- everything else we had to pay for. The taxis the hotel called for us were all super expensive and didn’t use meters so we definitely got ripped off. All but one of the hotel staff were rude and lazy and hard to work with. I would never come back and I will tell everyone I know you never go there.
Stayed 2 nights in Jan 2022
Response from Ventas Hotel Suites Kino on 15 Mar 2022
Hola buenos días señorita Casandra estuvimos revisando su caso y le pedimos disculpas de algunas cosas fueron mal entendidas como lo del desayuno en nuestro perfil de expedia se comenta que el desayuno es desayuno continental y consta de lo que usted mencionó arriba, no es desayuno buffet, ni americano. Sobre lo de los taxistas está fuera de nuestro alcance las tarifas que ellos cobran no dependen de nosotros. Pero si trabajaremos en Las observaciones que nos menciona acerca de nuestros colaboradores porque eso nos preocupa ya que si en algo Nos distinguimos es en la atención y calidez de nuestro personal veremos y tendremos más cuidado con eso. Saludos y deseamos que el éxito le acompañe siempre.

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien para el precio, pero como era el segundo piso hubo mucho ruido por la calle, los trailers y demas
Stayed 1 night in Nov 2021

10/10 Excellent

Jamie Roshon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Affordable, comfortable, very good customer service
Stayed 1 night in Nov 2021
Response from Gerencia de Hotel Suites Kino on 10 Aug 2022
Hola Sr. Roshon, un placer recibir sus buenos comentarios y evaluación, nos complace mucho y pone muy contentos. Seguimos a sus órdenes, que el éxito le acompañe siempre.

10/10 Excellent

Mario A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, close to all atractions
Stayed 1 night in Nov 2021

10/10 Excellent

Tracey Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful find in Hermosillo
The rooms are spacious and very comfortable. I appreciated that there were two bathroom sinks, and they were separate from the toilet and shower, allowing my mother and I to get ready for our day quickly. The restaurant served good food and keeps long hours. Monday through Friday they have a breakfast buffet with decent chilaquiles, pancakes, oatmeal, scrambled eggs and ham, and coffee. For dinner I recommend the ensalada de pollo. The hotel has wonderful ambience, being 150 years old with displays of antiques in the lobby. To top it all off, it’s right on the highway for easy access for travelers.
Living room & kitchenette
Living room with sofa, coffee table, and dining table.
The lobby entrance.
Patio from the second floor.
Stayed 1 night in Oct 2021
Response from Ventas de Hotel Suites Kino on 9 Nov 2021
We are very grateful for your evaluation, we are very happy that your stay has been pleasant, your photos are very nice, thank you for that too. What a pleasure that the food in our restaurant has been tasty, we look forward to it with great pleasure in future visits to the city. Thank you for choosing us.

4/10 Poor

david

Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021
Response from Departamento de Ventas on 13 Jul 2021
Buen día. Antes que nada reciba un cordial saludo, esperamos se encuentre bien. Con respecto a la calificación que nos brinda, nos gustaría saber cuales fueron los aspectos en los que fallamos ya que de esa manera podremos mejorar nuestro servicio para brindarle la mejor comodidad posible a nuestros clientes. Esperamos pueda comunicarse al departamento de ventas para saber su inconformidad. Agradecemos su atención y esperamos nos brinde nuevamente la oportunidad de atenderle como usted se merece. Reciba un cordial saludo.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for the money. A lot of interesting history associated with this old hotel.
Stayed 1 night in Mar 2021
Response from Departamento de Ventas on 16 Apr 2021
Gracias por sus comentarios, esperamos verle pronto.

2/10 Terrible

Arturo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Necesita limpieza y renovación urgente
El estado del hotel es muy malo, las habitaciones parece que no las limpian y o no les dan mantenimiento, el baño hacia que la habitación oliera fatal, y para colmo encontramos una cucaracha en la habitación
Stayed 1 night in Feb 2021
Response from Ventas de Hotel Suites Kino on 4 Feb 2021
Gracias por evaluarnos, estaremos al pendiente de lo que nos comenta y con sus datos veremos la habitación para cuidar esos aspectos. Saludos cordiales.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a good spot and a good value for the money. There were a few negatives like the bed sheets having a tear in them, but overall a good stay in Hermosillo.
Stayed 1 night in Jan 2021
Response from Sr. on 25 Jan 2021
Buen día! Gracias por su comentario, nos ayuda a mejorar y brindarles instalaciones y servicio de primera, lo esperamos en su siguiente visita a nuestra cuidad.

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2020
Response from Ventas de Hotel Suites Kino on 3 Dec 2020
Gracias por su estancia con nosotros y por evaluarnos, Esperando que en su próxima estancia con nosotros sea mejor. Reciba un abrazo fraterno por las fechas que se avecinan.

4/10 Poor

Theresa

Business traveller, Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Mar 2020
Response from Ventas Hotel Suites Kino on 2 Apr 2020
Gracias por su evaluación, le enviamos un afectuoso saludo.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
It was a big enough room for space, had all the essentials for a night's sleep. Great a going thru stay.
Stayed 1 night in Feb 2020
Response from Ventas Hotel Suites Kino on 5 Mar 2020
Gracias por evaluarnos muy contentos que su espacio haya sido suficiente para su estancia con nosotros, gracias por su tiempo para calificarnos. Saludos cordiales.

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need lots ofbwork
Not what we expected, paid for an executive suite and received a standard room, No heater in the rooms, sink at the "kitchenette" had to be turned on/off at the valves under the sink, using that sink left a large puddle of water on the floor, the mini fridge was rusting at the bottom and missing a leg, the window didn't lock, it was easy to open from the outside,luckily there were bars to prevent entry, but it also makes it a fire hazard, there will b no escape thru the window in case of a fire, low water pressure, towels need to be replaced, they were really worn out, the door has a patch to lock the door but there is no secondary latch, my son who is 2 yrs old easily opened the door and made his way out into the hallway(we were busy somewhat unpacking because we weren't gng to stay there another night), we heard the door close, wondering what that was, the my son was not in the room, we rushed out of the room and found him in the hallway, had to block the door with our luggage to keep him from getting to the door handle, I did not feel comfortable or safe at this location, we had no choice but to stay there just that one night, we stayed at another hotel for the following 2 nights, we did get in contact with the manager and hotels.com and were able to get the refund for the 2 remaining nights, my brother in law arrived at the same location having the same issues, they too made their way out. This is supposed to be an old hotel, it has history, fix it!
Stayed 3 nights in Feb 2020
Response from Ventas Hotel Suites Kino on 19 Feb 2020
Saludos y enterados de sus comentarios, estaremos al pendiente de sus observaciones son muy importantes para nosotros y le pedimos una disculpa, .

4/10 Poor

Totiz, Nevada

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I like the building history I didn’t like that the room was way too cold it was only one blanket one towel and the pool was closed actually I choose this hotel because that amenity but wasn’t open when I ask the front desk girl for it her answer wasn’t nice she said don’t you see is cold but the pool is inside also the restaurant took 50 minutes to serve (very salty)3 enchiladas and a bowl of soup well I don’t think I came back there
Stayed 1 night in Feb 2020
Response from Ventas Hotel Suites Kino on 19 Feb 2020
Saludos y gracias por sus comentarios, estaremos al pendiente de sus observaciones son muy importantes para nosotros y le pedimos una disculpa.