1 bedroom, down duvets, minibar, in-room safe
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Reviews of Shangri-La Hefei

5 out of 5
Shangri-La Hefei
No. 256 Suixi Road, Luyang District, Hefei, Anhui

Reviews

8.6

Excellent

Rating 10 - Excellent. 13 out of 27 reviews" "
Rating 8 - Good. 10 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Nawaf

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Shangri-La Hotel, Hefei on 17 Mar 2020
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Nov 2019
Response from Shangri-La Hotel, Hefei on 17 Mar 2020
Dear guest, thank you for taking the time to share your valuable feedback with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Yuk Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good service
Stayed 2 nights in Sep 2019
Response from Shangri-La Hotel, Hefei on 28 Oct 2019
Dear Yuk, Greetings from Shangri-La Hotel, Hefei! Thank you for taking time to provide us the feedback on your recent experiences with our hotel. We look forward to welcoming you back to Shangri-La Hotel, Hefei in the not-too-distant future. We’ll be more than willing to serve you again. Thank you and best regards.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good housekeeping and friendly staff. Good breakfast spread. No USB connection points for charging mobile devices. No wires provided for charging devices. Need to be more modern and keep up with times.
Stayed 2 nights in Mar 2019
Response from Shangri-La Hefei on 18 Mar 2019
Dear guest, thank you for taking the time to share your valuable feedback with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Xiuyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It’s truly five stars hotel. I have returned to this hotel several times and will certainly continue coming back.
Stayed 2 nights in Nov 2018
Response from Shangri-La Hotel, Hefei on 14 Feb 2019
Dear guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

CHUA SONG

It was very pleasant and enjoyable with the hallmark that comes with a first class hotel
Stayed 2 nights in Jul 2018
Response from Shangri-La Hotel, Hefei on 14 Feb 2019
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Shangri-La Hotel, Hefei. on 14 Feb 2019
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 Good

Rachel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Really good experience stay here except waiting 1:30hours for check in.
Response from General Manager on 6 Dec 2016
Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services and arrange more training to our front desk staffs to improve our service. We look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 6 Dec 2016
尊敬的客人， 感谢您对我们的支持与肯定，此次入住，能够让您感到满意，我们深感荣幸。 温暖亲切的待客之道一向是香格里拉所推崇和为之努力的目标，我们会更加用心的向每一位客人提供舒适温馨的入住环境，同时，我们真诚期待您的再次光临。 祝愿您身体健康，开心快乐每一天。

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on 6 Dec 2016
Dear Guest, Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 Good

Jerome, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Stay
Stay was quite good, but it doesn't have the exact feel of a usual Shangri-La (Hefei is not a main city in China). Limited mini bar options, most on the card were not actually present in the room. Bed was a bit hard for today's standards. But for this sort of city, it was great to find a Shangri-La & the hotel was new & modern. Will stay there again next time I visit the city.
Response from General Manager on 6 Dec 2016
Dear Jerome, Thank you for taking the time to share your valuable feedback with us.We sincerely apologize for the unsatisfactory experience encountered during your stay. Rest assured that these issues have been addressed with the Manager concerned for immediate attention to prevent similar recurrence. In addition,your constructive criticism will be utilized as a training topic for our staff to focus and improve on the overall service efficiency.Thank you for sharing this with us as it is only through valuable feedback that we are able to continue to improve on our services and facilities.We look forward to welcoming you back to our hotel again. Thank you!

8/10 Good

huan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. As comfort as always.
Stayed 1 night in Dec 2019
Response from Shangri-La Hotel, Hefei on 17 Mar 2020
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness
不会再住了
住过最糟糕的同级酒店了，不是说它的设施，设施等硬件条件还是很好的，而是合肥这家的管理和服务，太不够专业化了。入住手续办的特别慢，订了两间，有一间找半天找不到订单；然后房间所在整个楼层的走廊上无论早上晚上，充满着无法散发开的烟味，每次出门都是折磨，难道酒店不会告诉客人不要在走道上抽烟吗？或者把其他客人安排在别的无烟的楼层？下次不会入住这里了。
Stayed 1 night in Dec 2019
Response from 合肥香格里拉大酒店 on 17 Mar 2020
尊敬的宾客您好，非常感谢您入住合肥香格里拉大酒店，并且与我们分享入住体验。为您带来的不便，我们深感抱歉。对于您所提到的状况，我们已反馈给相关部门，酒店管理层非常重视。再次向您的惠顾与建议致谢！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Shangri-La Hefei on 1 Apr 2019
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

6/10 Okay

YEONG BIAN

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019
Response from Shangri-La Hefei on 25 Mar 2019
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

KE-JIUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Shangri-La Hefei on 13 Mar 2019
Dear KE-JIUN, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
酒店很好，但我支付了税金却开不了增值税发票，是expedia的问题吗？宾馆讲他们还没有收到钱。 请问我该如何才能拿到可去单位报销的增值税发票？
Stayed 1 night in Jan 2019
Response from 合肥香格里拉大酒店 on 14 Feb 2019
尊敬的宾客您好，非常感谢您入住合肥香格里拉大酒店，并且与我们分享入住体验。为您带来的不便，我们深感抱歉。请您在方便的时候与酒店联系，我们的同事会帮您解决您的问题。我们再次期待为您奉上愉悦的入住体验。再次向您的惠顾与建议致谢！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet er pænt og nyt (2019). Der er mange der taler engelsk, og de vil gerne hjælpe. Det er let at få en taxa.
Stayed 4 nights in Jan 2019
Response from Shangri0La Hotel, Hefei on 14 Feb 2019
Dear guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our Cafe Wan and guestroom made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien.
Le rapport qualité prix est, comme souvent en Chine, excellent. Les chambres sont grandes et très bien équipées, le service est impeccable, rien à dire.
Stayed 1 night in Oct 2018
Response from Shangri-La Hotel, Hefei on 14 Feb 2019
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018
Response from Shangri-La Hotel, Hefei on 14 Feb 2019
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Super hotel som varmt kan anbefales,service og venlighed i top
Response from Shangri-La Hotel, Hefei on 14 Feb 2019
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Ching Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
質感很好的酒店
客房的布局與隔音都很好。 前台與清潔服務人員禮貌周到
Response from 合肥香格里拉大酒店 on 14 Feb 2019
尊敬的客人， 感谢您对我们的支持与肯定，此次入住，能够让您感到满意，我们深感荣幸。 温暖亲切的待客之道一向是香格里拉所推崇和为之努力的目标，我们会更加用心的向每一位客人提供舒适温馨的入住环境，同时，我们真诚期待您的再次光临。 祝愿您身体健康，开心快乐每一天。

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
프런트 직원의 업무 미숙
프런트 직원이 너무 미숙해서 많은 시간을 낭비했습니다. 조식부페도 중국기업체 연수가 있어서 그런지 음식이 부족했고 테이블 정리도 늦어져 청결하지 못했다.
Response from General Manager on 6 Dec 2016
Dear Guest, Thank you for taking the time to share your valuable feedback with us.We sincerely apologize for the unsatisfactory experience encountered during your stay. Rest assured that these issues have been addressed with the Manager concerned for immediate attention to prevent similar recurrence. In addition,your constructive criticism will be utilized as a training topic for our staff to focus and improve on the overall service efficiency.Thank you for sharing this with us as it is only through valuable feedback that we are able to continue to improve on our services and facilities.We look forward to welcoming you back to our hotel again. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
very Good
Response from General Manager on 6 Dec 2016
Dear Guest, Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 Good

조태성, 서울

Liked: Cleanliness, property conditions & facilities, room comfort
굿~~~^^
차가 많이 막힙니다..
Response from General Manager on 6 Dec 2016
Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!