Hotels in Heart of Lubbock, Lubbock

"The noise from the freeway is very loud. The bathroom door hits the bathroom counter and it's very akward."

"No internet access during our stay, making it difficult for us to perform some administrative tasks. Room was nice. Building was clean. "

"Breakfast was good,rooms were clean staff was friendly and curtious, the parking was well lit. "

"Staff was fine. Room was dirty. Bed was thankfully ok. Towels had holes. Shower had hair. Hot tub was sketchy. Pool was ok. Do yourself a favor and spend a little more for something nicer. We were just there for the night so didn’t feel like dealing with the hassle of complaining and trying to get another room. "

"This property is very dirty and in need of basic maintenance/updating. The couches in the lobby are worn and guests sink all the way down as soon as you sit down. Edges around beds still had debris as if they had not been cleaned in some time. There are rust stains and mildew in the guest bathrooms. Gum was stuck in the carpets in hallways and guest rooms. Tile floors in common areas, elevators and guest rooms still had visible dirt all around the edges from improper cleaning. Rug at the main entrance was worn, frayed and dirty. The owners of this property have patched carpet in the hallways. Hallways are hot because they are too cheap to run the AC. Staff member, Pamela, was extremely rude to my elderly mother and she insisted that my mother provide a credit card for incidentals after I had already provided one at check in. Pamela was also rude to another gentleman who was trying to check in 4 rooms his wife had reserved. Beds were not comfortable at all and the towels were cheap, dingy & rough to the touch. They were aware of an issue with the safety latch in one of the rooms I was assigned but still kept it in circulation ( along with others according to the elderly clerk who had to come with me to my room to let me in). There are no grab bars in the shower for safety. The only good thing here was breakfast. DO NOT WASTE YOUR MONEY HERE!!"

"Nice place"

"The floor had not been cleaned. There was still a dirty straw from the previous guest. There’s a kitchenette, but there are 0 cups bowls, silverware, not even paper towels. Even if you ask."

"overpriced for a rundown hotel"

"The floors walls and shower were filthy. The bed was ok. The common area was pretty well maintained and the staff were always nice. The price was super cheap but I’m still not sure I’d stay again with the cleanliness as bad as it was. "