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Reviews of Highley Manor

3 out of 5
Highley Manor
Crawley Lane, Haywards Heath, England

Reviews

8.0

Very good

Rating 10 - Excellent. 99 out of 245 reviews" "
Rating 8 - Good. 89 out of 245 reviews" "
Rating 6 - Okay. 31 out of 245 reviews" "
Rating 4 - Poor. 20 out of 245 reviews" "
Rating 2 - Terrible. 6 out of 245 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Keith

Travelled with group
Liked: Staff & service
Xmas party venue
Went for a Christmas party and stayed over. Meal was very good. Bar prices ok for draught beers and wines but spirits drain the wallet. Disco entertainment kept the dancers happy. The hotel itself though is very tired and needs spending on. Furniture and decor outdated. Rooms strangely arranged in shape. The first room I was incorrectly shown to had a dirty tissue on the floor so poorly cleaned. The host Igor was happy to relocate me to the room I had booked. I wouldn't tell people to stay away but call in the "offie" on your way !
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I
A place with character. I felt very welcome! Breakfast is cooked to order.
Stayed 1 night in Nov 2019
Response from Duty Manager on 6 Nov 2019
Hello Thank you for your lovely comments. We are so happy you enjoyed your stay and hope to see you again!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely old building with beautiful character. A comfortable nights sleep and Great breakfast. Thanks
Stayed 1 night in Oct 2019
Response from Duty Manager on 6 Nov 2019
Hello, Thank you for your comments and we hope to welcome you again one day! :-)

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Shabby and in need of refurbishment. The few staff we met were helpful and friendly but our room was disappointing. Upper windows opened just a crack - had to stand on a chair to achieve even that. Bedding and towels were clean but bathroom floor, corners and nooks and crannies were all grubby. Shower and loo squeezed into a tiny cupboard and the shower was pitiful. Mirror fixed in the wardrobe with gaffer tape - altogether lacking love and attention. The only positive was a good and plentiful breakfast, well cooked and served by friendly staff. A potentially impressive building in a peaceful, beautiful setting but I couldn’t recommend it.
Stayed 1 night in Oct 2019
Response from Duty Manager on 6 Nov 2019
Hello, We are sorry to hear that you had several concerns with the room. We are a very old building and in keeping with this. We are aware of several areas which require refurbishment, which we commit to do the work required in the new year. We would have attempted to move your room if we were made aware. I apologise and hope you were not too upset by your findings.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Duty Manager on 6 Nov 2019
We are sorry to hear that your stay did not meet your expectations. We are an old building and are aware of some areas of refurbishment required which we will be addressing in the near future. Thank you for your review.

6/10 Okay

Alison

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Mixed feelings
We just had a one night stay. We found the staff friendly and breakfast was fine. Hotel could do with updating, our ensuite had a lot to be desired. Beds were clean and comfortable.
Stayed 1 night in Oct 2019
Response from duty manager on 6 Nov 2019
Hello, Thank you for your comments. We are pleased you enjoyed your stay. We are currently addressing the issues of refurbishment. Thank you :-)

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt old England in this property. I loved the history and setting. Well worth spending a night here.
Stayed 1 night in Oct 2019
Response from Duty Manager on 6 Nov 2019
Hello, Thank you for your positive feedback. We are so pleased you enjoyed your stay here.

8/10 Good

Felice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great spot to spend the nite ~ 15 mins to Gatwick
Stayed 1 night in Sep 2019

2/10 Terrible

Adam

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff made derogatory comments about Expedia and the amount of money the hotel was paid when customers booked through Expedia. There was no restaurant even though the website advertised 'fine dining'. And although my booking was clearly for 2 beds in one room as confirmed by Expedia the hotel were adamant that this had not been communicated to them by the booking agent
Stayed 2 nights in Aug 2019

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Debra on 29 Aug 2019
Thank you for your kind review.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Sceptical when we booked, how could such a property be good value for money in such a great location for Gatwick, I must admit to expecting Fawlty Towers but my fears were soon allayed. If you want a glass and chrome airport Hotel this place isn't for you, it is a beautiful old manor house in a fabulous location which oozes charm and character. A warm welcome, none of the hassle of big Hotels, easy parking and a few steps to a large bedroom,massive bathroom and what a pleasure to be able to open the windows rather than an air conditioned box. Bed comfortable and water piping hot in the bathroom. No noise as the location is idyllic. Excellent freshly cooked breakfast to order,served in an elegant dining room. Sure the place shows the patina of its age but isn't that what you would expect from an old manor house. Will stay again when next in the area
Stayed 1 night in Aug 2019
Response from Debra on 9 Aug 2019
Thank you very much for your lovely review. We are so pleased to have met all your requirements and will endeavour to do so on all future visits. Kind regards Debra

8/10 Good

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely setting for an hotel. Loved the doors that I could fully open when it was so hot.
Stayed 1 night in Jul 2019
Response from Debra on 9 Aug 2019
Thank you for your kind review

4/10 Poor

Verified traveller

Disliked: Staff & service
Poor Check in Service. Emails clearly stated check in was from 3pm to Midnight. Attempted all day to phone and confirm this as was going to arrive very late, but only got an answerphone. The call was not returned. Arrived at 11.30, found the hotel closed up for the night with instructions to phone the night manager. Same as during day, no answer despite repeated phone calls. Unable check in a result. Nightmare! Very disappointed. If check in times had been a problem, we could have amended our plans. However, an email confirming check in times and an inability to be able to check this, despite numerous attempts, made it impossible to plan properly.
Stayed 1 night in Jul 2019
Response from Debra on 9 Aug 2019
We are extremely sorry to have missed your calls and can assure you the duty manager at night responds to all calls via a mobile facility. We do close the hotel if guests have retired at 11pm and lock the front door posting a contact number for guests to call. I have checked the mobile phone records for the night of the 20th July and there are no missed calls. We offer our most sincere apologies and if you didnt stay on the 20th could you please advise so we can invesigate further

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highley Recommended
Beautiful location, close to Gatwick (20min drive with traffic), feels like it has some history. Staff were very welcoming and kind. Beds were comfy, rooms clean, breakfast was well presented and tasty. We walked 1 mile through countryside to Half Moon Inn for dinner and it was perfectly British and well worth the adventure. Will stay again.
Stayed 1 night in Jul 2019
Response from Kimberley. on 8 Aug 2019
Thank you for your lovely message. We are so pleased you had a nice stay here at Highley Manor. We look forward to welcoming you again.

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019
Response from Debra on 29 Aug 2019
I am sorry we were not to your taste

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Debra on 9 Aug 2019
Thank you for

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Very helpful staff, comfortable rooms, clean. Not the easiest place to find.
Stayed 1 night in Jul 2019
Response from Debra on 29 Aug 2019
I am sorry you had difficulty finding us. We hope you found us to be a hidden gem. Thank you for your lovely comments

8/10 Good

Richard

Liked: Staff & service, room comfort
Good comfy beds and the breakfast and service were excellent. Hotel rooms a little dated in places, shower could be updated. Very good overs though.
Stayed 1 night in Jul 2019
Response from Debra on 9 Aug 2019
Thank you very much for your kind review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Stephen.
Sore point first, restaurant was closed and had been since April, web sites do not reflect this. Check in was great Kim a happy smiley young lady made me feel very welcome and has a great sense of humour. Jim the accountant another great staff member again made my stay brilliant, good fun and we had some great chats. The hotel has great potential with a bit of investment and marketing it would be fantastic. Debra thank you for a great stay, your staff are a credit to you and the Hotel. I look forward to staying again next time I am in the area.
Stayed 3 nights in Jul 2019
Response from Debra on 9 Aug 2019
Thanks Stephen for your review and see you soon

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
It had character but was a little worn.No record of booking on arrival.
Stayed 2 nights in Jun 2019
Response from Debra on 29 Aug 2019
I apologise for the over sight and can assure you if you had made us aware at the time a full investigation would have taken place

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The breakfasts were delicious and the staff were friendly. Our room was not as described on Expedia it was only 15squ and the bathroom and toilet were less than 2squ our heater in our room was not working. We were really looking forward to our stay and were sadly disappointed.
Stayed 2 nights in Jun 2019
Response from Debra on 9 Aug 2019
All of our rooms are completely different and are auto allocated. The one on Expedia is a deluxe double whichg is a family room. Thank you for taking the time to review Highley Manor

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Individual property with beautiful grounds. Very peaceful. Comfy beds. Yummy breakfast. Excellent value for money. Only issue ... water pressure ... but by no means a deal breaker. So much nicer than a bog standard chain of hotel.
Stayed 1 night in Jun 2019
Response from Debra on 9 Aug 2019
Thank you for your review

8/10 Good

Ceri

Liked: Cleanliness, staff & service, room comfort
Quiet comfortable overnight stay.
Stayed overnight while visiting Hickstead showground for the show jumping Derby Trial. The mansion is in the country in a lovely quiet but accessible spot. It's a little run down but was clean and comfortable. Staff were pleasant & welcoming. Nice selection at breakfast with lovely dining room. Beds were comfortable with spotlessly clean white linen. Disappointed unable to have an evening meal at the hotel but given a recommended list of several good local places to eat (could have done with postcode as had to go on-line for details). Only real negative was the en-suite: clean but small. The shower was difficult to regulate & the water pressure poor and surprised to see carpeting on the floor. However, for an overnight stay and providing what I required I would rate the hotel as good overall.
Stayed 1 night in Jun 2019
Response from Debra on 9 Aug 2019
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to stay again
Lovely hotel, quiet and peaceful. Great room, clean and well kept. Great breakfast. Beautiful part of the world.
Stayed 1 night in May 2019

8/10 Good

Simon J

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old property with lots of unique character. Very friendly staff. Nice clean spacious rooms. Delicious cooked to order breakfast.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming hotel and is run extremely well. It is organized and easy going. The reception area is very warm and welcoming, it is well preserved to give it character of an elegant era.
Stayed 1 night in Apr 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The stay was good slightly disappointed there was no onsite restaurant open for tea but the staff were helpful with local options and we went to the closest local pub about a mile walk which was nice
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ladies and Gentleman of the Manor
We had a delay so only got to enjoy the time shortly but could have stayed a week. This 1800 Manor is so beautiful the property, the grounds and the setting. Egor is awesome! We’ll be back. Great for family gathering g or any celebration
Stayed 2 nights in Apr 2019
Response from HM on 15 Apr 2019
MAny thanks for your lovely comments and we welcome you back!

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Think I’ve covered what others have been saying. I’ve stayed here before and mainly because of the setting and the fact they had an onsite restaurant. If I knew the restaurant had closed, I would’ve chosen somewhere else to stay. I known it’s a character property, but it’s not aged well inside and could do with modernising the decor in the rooms. Breakfast was ok. Think this business will lose a lot of custom now it’s just a B&B. My advice.....pay more money and find another chef because, previously, your dinner menu was very good.
Stayed 1 night in Apr 2019
Response from HM on 15 Apr 2019
Your comments will be passed on

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic hotel in a lovely area, great staff and very good breakfast.
Stayed 1 night in Mar 2019
Response from HM on 15 Apr 2019
Thank you and visit us again soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were at a wedding, so it was made very special by all the staff
Stayed 1 night in Mar 2019
Response from HM on 15 Apr 2019
Glad you enjoyed and come back anytime

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely period Manor House and a friendly welcome. Beautiful surroundings, very peaceful
Stayed 1 night in Mar 2019
Response from HM on 15 Apr 2019
Glad you enjoyed and we welcome you back in the future

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was closed when we arrived, 2 other parties were also there trying to book in. Was told by the chef who opened the door that the hotel wasn’t open. Had to find another hotel which wasn’t easy!!
Stayed 1 night in Mar 2019
Response from HM on 15 Apr 2019
Unfortunately, your reservation was cancelled and confirmation of this concellation was sent via Expedia as this is who you booked with, who in turn should have informed you as we have no details on you as you booked directly with them. We apologise for the inconvience this caused.

2/10 Terrible

Linda

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was closed. They had not been open for a few weeks. They have let so many people, including me, down. Expedia did not let me know. It was late and we could find anywhere else to stay. Had to drive a long way home.
Stayed 1 night in Mar 2019
Response from HM on 15 Apr 2019
We are so sorry to hear this and unfortanetly as you booked with Expedia directly then they should have informed you of the cancellation as we do not have any details on guests if they have booked via a third party. Apologies for the confusion

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Weekend Away
The hotel was beautiful and the staff couldn't do enough for us. The food was delicious, breakfast and dinner and the location was perfect, far enough out to be quiet and relaxing but close enough to attractions so you don't have to travel too far. The only negative feedback I would give is the hotel is a little shabby in places, the shower could particularly do with a refurb but as it was clean and welcoming this didn't negatively impact our stay. Great value for money, I would definitely go back.
Stayed 2 nights in Feb 2019
Response from Guest Relations on 27 Feb 2019
Dear Guest Thank you for the feedback and we do hope to welcome you back to the Manor soon The hotel is currently undergoing a refurbishment which will take place throughout this current year

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
The whole place reeeked of scratching by despite a beautiful location. There was nothing awful but just very much Ok. The service was down to a minimum with one person at reception who also dealt with room maintenance and and serving drinks and...who knows what else. he disappeared for ages. This is not a place I would return to.
Stayed 1 night in Feb 2019
Response from Guest Services on 3 Mar 2019
Dear Guest We are sorry to hear that your stay was not satisfactory. Did you raise your concern to the staff prior to leaving? We staff our hotel with a Duty Manager during the evening, if the hotel has high occupancy levels then more staff are on shift to assist with service etc

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best experience
Hotel is a bit run down. My room was not great, not a true en-suite as advertised. There was no visible staff around at check in or check out, and at breakfast I sat in the restaurant for 5-6 minutes before any member of staff appeared (there were no other guests present). In fairness the hotel have since apologised and have informed me that a refurbishment is due soon.
Stayed 1 night in Feb 2019
Response from Guest Services on 16 Feb 2019
Dear Guest Thank you for your review. As advised we are continuing with our refurbishment works and look forward to welcoming you back

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful find.
The service on both nights was welcoming and neither David nor Igor could have done more for us. The breakfast was excellent in a beautiful dinning room. We will go back and have an evening meal next time. Menus looked very good. Thank you.
Stayed 2 nights in Feb 2019
Response from Hotel GM on 6 Feb 2019
Dear Guest Thank you for your lovely feedback We look forward to welcoming you again Regards Guest Services

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm, comfortable hotel and a great breakfast.
Though the décor has seen better days, our room was warm and comfortable. We enjoyed a couple of drinks from the bar whilst sitting in front of the log fire on comfy sofas in the reception hall. Breakfast was plentiful with a choice of cereals, yoghurts, pastries and a delicious fruit salad before being served a piping hot full English breakfast and plenty of hot coffee!
Stayed 1 night in Jan 2019
Response from Guest Relations on 1 Feb 2019
Thank you for your feedback We look forward to welcoming you back again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, charming property. Room was fine, shower a bit weak but otherwise all very good. John the night duty manager was lovely.
Stayed 3 nights in Dec 2018
Response from Hotel GM on 16 Jan 2019
Thank you for your recent comments We are glad you have enjoyed your stay and look forward to seeing you again

8/10 Good

ian

Liked: Cleanliness, property conditions & facilities, room comfort
Very good nice staff felt very welcomed rooms big good car park nice fire place good food
Stayed 2 nights in Dec 2018
Response from Hotel GM on 16 Jan 2019
Thank you for your recent comments We are glad you have enjoyed your stay and look forward to seeing you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Highley GM on 27 Dec 2018
Thank you for your positive feedback

4/10 Poor

MIke

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and dilapidated.
Hotel could do with a major refurb and modernisation. Booked a Junior Suite but definitely not worth the money. Shower was poor and did not have much pressure. Bathroom looking tired and shabby.
Stayed 1 night in Nov 2018
Response from Hotel GM on 29 Dec 2018
Apologies you felt the accommodation was not up to your expectations. Did you raise this issue with the staff when you checked out? We are planning refurbishment works in January 2019, but we are extremely limited due to the building being listed