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Reviews of The Old Quay House

4 out of 5
The Old Quay House
Griggs Quay, Hayle, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 30 reviews" "
Rating 8 - Good. 9 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisette

Stayed 3 nights in Aug 2023

10/10 Excellent

Lisa

Stayed 2 nights in May 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely welcome, fantastic view from room 7 and the bird book and binoculars definitely came in handy. Disappointed that the excellent food at dinner could not be tried at breakfast - arrangements were offered to eat next door but we were so full from the night before we didn’t bother. Will definitely revisit.
Stayed 2 nights in Sep 2022

4/10 Poor

Jonathan

Liked: Cleanliness
Disliked: Staff & service, room comfort
How small is a 4 star room?
Shown in the rain to lovely position with decking overlooking estuary & birds. Staff did not show how to operate heater or manage the door locking system. Did not mention there was a fridge. We had to walk back to main building for assistance. The room was truly tiny like a caravan and at £160 per night with no breakfast, rather a shock. We later learned that the rooms had been 2 rooms but had been converted into 3!! Rather greedy we thought. The guests next door door could be heard through the walls & there was a smell of drains in the tiny bathroom & mould in the shower. The staff very quickly replaced our fridge as it had a broken freezer door and this was much appreciated. So overall a lovely location but disappointing.
3 rooms are crammed into this tiny space
Stayed 2 nights in Sep 2022

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, great location
Stayed 2 nights in Jul 2021

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and nice room. Will stay again.
Stayed 2 nights in Jun 2021
Response from Margaret Richards on 27 Jun 2021
Good evening Luke, We are pleased to hear that you enjoyed your stay and look forward to welcoming you back. Take care, Margaret and Trevor Richards The Old Quay House

8/10 Good

Stevet, wigan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lodge at the back of the proerty had a RSPB nature reserve outside the window was beautiful.
Stayed 5 nights in Oct 2020

8/10 Good

Simon, Bedfordshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for two nights in one of the cabins overlooking the river. Overall very impressed and a good stay. Yes the cabins are small but it states that. It's cosy, warm and comfy. Good bed and towels. Whilest the location isn't really central, The station is a 10 Min walk at St Erth, take a torch as at night it's dark. Hayle 20 Min. Birdies and old Forge close by. Staff were friendly throughout.
Stayed 2 nights in Oct 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Karen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Own private socially distanced accommodation. Beautiful views and perfect location.
Stayed 4 nights in Aug 2020

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , not nice we
Stayed 1 night in Aug 2020

8/10 Good

Jordan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Mr J D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent first class hotel, recommended.
Excellent hotel, though a trifle pricey considering out of season stay. Very bad weather (Storm Dennis), so room service brought me an additional room heater - position of fixed radiator under window not ideal, as the thick curtains covered it, I tucked them up onto the window sill out of harm's way. Bathroom was very cold indeed, it appeared floor tiles must be bedded onto uninsulated concrete - the floor sweated and was soaking wet throughout the stay. However none of the above was more than a glitch - the hotel and all staff were excellent, food was good, and service first class. I stayed as a single occupancy, while visiting my girlfriend who works and lodges in the town, We were looked after very well indeed, and I would have no hesitation in staying here again, and would recommend the Old Quay House to anyone
Stayed 2 nights in Feb 2020

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given an upgraded room for 2 of the 3 nights which was great. Really comfy rooms. Fab view over the estuary, esp in the morning watching the birdlife on the water. The breakfast was a continental breakfast which was fine. I was hoping for toast and a light cooked breakfast, but the ham and cheese was of high quality, and other available items were all good. I totally understand why it's not feasible to imply a chef for one of two cooked breakfasts in a quiet time of year! No complaints at all....it was a lovely stay and the owners/staff were v friendly and very helpful too. Highly recommended and I would go again.
Stayed 3 nights in Oct 2019

8/10 Good

Sara

Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay.
Very charming and cosy lodge with amazing view of the estuary. Water pressure a little strange in the shower. Pocket sprung mattress would raise comfort level to a five
Stayed 1 night in May 2019

10/10 Excellent

Janusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

4/10 Poor

Steve

Liked: Cleanliness, room comfort
Disliked: Staff & service
When we arrived we were informed that only a continental breakfast would be served in the room. Not good when you are avoiding wheat products. There was no phone in the room. Also the bathroom floor although clean, became very slippery when it was wet, say after a shower. The room was nice and clean, but in a block near the hotel and therefore you felt very remote during your stay.
Stayed 1 night in Mar 2019

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place - and friendly helpful staff
Stayed 3 nights in Aug 2018

10/10 Excellent

Nigel, West Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer break
Everything was lovely super location very easy access to South Coast
Stayed 8 nights in Aug 2018

10/10 Excellent

robin, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room with great views
Good location for exploring cornwall, easy access to all main roads, great little railway link to st ives.
Stayed 2 nights in Aug 2018

8/10 Good

KATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room on an Estuary
We had a very pleasant stay in the Old Quay House during our week-long drive around Cornwall. Our room was in a small, free-standing building with a window and patio facing the estuary. The bed was comfortable and the bathroom was sparklingly clean. The room itself was tiny but was well-equipped with thick robes, slippers and even binoculars to bird watch. Check-in is at the restaurant and the barman was helpful when I had trouble with the lock on the new door to our room. Dinner at the restaurant was typical pub fare but in an attached, sunny dining room. Breakfast was standard English breakfast. Enjoyed our time here.
Stayed 1 night in May 2018

6/10 Okay

Linda, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel shame about breakfast
Although staff were very helpful there was only 1 waitress at breakfast. Had to go to bar to ask for tea and coffee and waitress run off her feet trying to serve everyone. Took at least half hour before we got our breakfast. Other than that everything was fine.
Stayed 2 nights in May 2018

10/10 Excellent

John, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with good views
Very comfortable room. Good sized bathroom. Full size TV. Good food very friendly staff and the owners are hands on.
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jun 2019

6/10 Okay

Jennifer

Liked: Cleanliness, room comfort
Rummet var mycket litet, badrummet var extremt litet men det var rent och funktionsdugligt. Inte riktigt överensstämmande med bilderna. Terassen visade vara sig ett litet bord och två stolar utanför dörren. Hotellet ligger precis vid en stor väg med mycket trafik vilket är lite störande när man sitter i trädgården. Frukosten var okej men inte mycket mer. Mer ett motorvägshotell än ett hotell. Nära till tågstationen, ca 10 min till St Ives med fantastisk utsikt under resan.