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Reviews of YHA Broad Haven - Hostel

4 out of 5
YHA Broad Haven - Hostel
Broad Haven, Haverfordwest, Wales

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 24 reviews" "
Rating 8 - Good. 8 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 2 out of 24 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value despite there being no mirror in the bedroom
Stayed 1 night in May 2024
Response from YHA Broadhaven on 15 May 2024
Hi Tom,Many thanks for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay.
Stayed 1 night in May 2023

10/10 Excellent

Miriam

Stayed 3 nights in Sep 2022

10/10 Excellent

Viorel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Miss K

Stayed 3 nights in May 2022

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we had a nice stay l, the staff are super helpfum and friendly. The cafe view stunning but rooms very basic
Stayed 3 nights in Mar 2022
Response from Ellie on 11 Apr 2022
Hi Kelly - Thank you so much for your kind comments. I'll make sure to pass them onto the rest of the team. Look forward to seeing you again soon!

8/10 Good

Romie

Stayed 2 nights in Oct 2021
Response from Grace on 23 Oct 2021
Hi Romie, Thank you for giving us a great rating of 8. Hope to see you again soon. broad haven YHA

2/10 Terrible

Rhydian

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking
Hi, I am making a formal complaint. I made the booking through yourselves for a party of 10, we booked 2 rooms of 5. We had spent the day travelling along the west coast while stopping in several pubs, slowly working our way to our accommodation in Broad Haven. We arrived at our accommodation around 9:30 as we had guidelines to arrive by 10pm. We were then informed at reception that they would not accept our party as we were 5 to a room and that it did not comply with welsh government guidelines. I hope you can appreciate that the booking was made and accepted. Our minibus had already left as he had to stick to a time limit of hours driven and we were 1 and a half hours from home. We had to call him back to come to collect us. It had completely spoilt our day as we had plans for that evening and the following day. I had been given the task of arranging a stag do which was difficult given the restrictions that have been in place but we were wrongly turned away as welsh government guidelines state up to 6 households per room. We are very disappointed in the way we were treated by the staff and personally I felt that I had failed as best man in arranging a last night of freedom despite doing everything by the book. Our minibus could only manage a single drop off point for our return journey, this leaving several members of our party having to walk up to 6 miles home through country lanes. I hope you can reply with an explanation and possibly compensate. Many thanks.
Stayed 1 night in Jul 2021
Response from Ruth on 21 Aug 2021
Good evening Rhidian. I can understand your frustrations and disappointment regarding the outcome of your visit. We are very sorry that we could not accommodate you at this time. Unfortunately due to Welsh government guidelines in place regarding multiple households staying in holiday accommodation, we were not legally able to accept your booking. At the time of booking the guidelines were not as such - We ask that all guests during this pandemic check their local government guideline before arrival to avoid disappointment. We are very sorry that you were not able to stay and for the inconvenience the situation caused you and your party.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Ruth on 21 Aug 2021
Hi Tom Thank you for your score. We hope you will stay with us again.

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing glamping
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that place.
Stayed 1 night in May 2021

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Really clean rooms with good facilities.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, really friendly helpful staff, highly recommend
Stayed 1 night in Aug 2019
Response from Alice on 15 Sept 2019
Thanks for such a fab review! It's wonderful to know that you enjoyed your stay and we hope to welcome you back again soon!

10/10 Excellent

Carolina, Brazil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really closw to the beach, excellent staff and amazing view.
Stayed 1 night in Apr 2019
Response from Alice on 27 Apr 2019
Hi Carolina, thanks for the review! We're so pleased that you enjoyed your stay and we hope to welcome you back in the future!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, well worth a visit
Fantastic location by a local lovely beach, walking distance to restaurants and pubs. Staff very friendly and helpful.
Stayed 1 night in Jul 2018
Response from Alice on 6 Aug 2018
Thanks for taking the time to leave such a great review, Michael! We hope to welcome you back in the future!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
13 £ a night was fine, i would not pay more for it
Great Staff, just pity we had to speak in English in Wales... Otherwise facilities were clear enough but I struggled to make the Electric Shower work and I was really scared that my magnetic card (key) would just not work anymore and that I would get stuck outside (cause nobody at the reception after 10pm) So please : Repair this shower Open till later (or use proper keys) Hire Welsh speaking staff

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities
Good base to see Pembrokeshire coast
Room basic but adequate. Staff friendly and helpful. Less than 5 min walk to Broad Haven's beautiful sandy beach, a couple of cafes and a pub.
Stayed 1 night in May 2017

8/10 Good

Graham, Kenilworth

Liked: Staff & service
Excellent location
For the type of accommodation (Youth Hostel), Broad Haven represents very good value. Comfortable beds, good food at a reasonable price, friendly, efficient staff and an excellent location

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Francois

Stayed 1 night in May 2022

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Alice on 10 Jun 2019
Thanks for the review, we hope to see you again!

6/10 Okay

Verified traveller

not too bad
Comfortable. A bit humited in the dorm room.

2/10 Terrible

Eva, Malmö

Disliked: Cleanliness, property conditions & facilities, room comfort
Mycket dåligt
Ett enkelt slitet vandrarhem.