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Reviews of Red Lion Inn & Suites Hattiesburg

2.5 out of 5
Red Lion Inn & Suites Hattiesburg
4301 Hardy St, Hattiesburg, MS

Reviews

6.4
Rating 10 - Excellent. 224 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 153 out of 1001 reviews" "
Rating 4 - Poor. 153 out of 1001 reviews" "
Rating 2 - Terrible. 198 out of 1001 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Dustin

Stayed 2 nights in Oct 2022
Response from Red Lion Management on 23 Dec 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Oudra

Stayed 1 night in Nov 2022
Response from Red Lion Management on 23 Nov 2022
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff could not open the door to my room, and refused to give me another room. No option was left but to ask for a refund and leave. It remains to be seen if I have received a refund. Really strange experience.
Stayed 1 night in Nov 2022
Response from Red Lion Management on 18 Nov 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

RICHARD

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was absolutely nothing to like about this property. The property was unkept, filthy, run down, a drug and prostitute haven. Doors didn't have locks, had been busted in multiple times. Expedia should definitely not recommend this property to anyone. We were told they do not have accommodations to fill third party reservations, a section of their property has no electricity. We were told they did not have the accommodations to fill our reservations, that we could take what they had or go somewhere else. Not their problem that Expedia keeps letting people make reservations and Red Lion cannot fulfill those reservations. This property is disgusting!
Response from Red Lion Management on 11 Nov 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Kristopher

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner literally walked in my room without knocking and claimed there was no record of the room being occupied. They also shut off power to the room for the same reason. They have squatters living in the hotel that they are trying to evict. The room had mold including inside the fridge, the blankets were paper thin, the ac was the loudest unit ive ever heard, the bathtub was filthy, and there was no one doing anything about the people yelling outside my room all night. The front desk person was nice as can be but thats really my only positive experience here.
Response from Red Lion Management on 4 Nov 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Matthew

Stayed 1 night in Oct 2022

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property next to Outback and a Hooters figured would be somewhat nice. NO this place was terrible!! Run down, wall paper torn off wall in bathroom, shower handles stripped and not working, and the roof over checkin overhang falling down. They had lobby locked and had to checkin and out through little window…more like by the hour hotel!!!
Stayed 1 night in Oct 2022
Response from Red Lion Management on 21 Oct 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Chris

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They have two buildings for rooms. One is new construction and they are not ready to book. 3rd party sites like Booking, Expedia, Travelocity etc, are over booking the facilities and refuse to pull the unfinished rooms off of their sites. The old building has a lot of rooms out of order. Staff has to open many rooms with crowbars
Stayed 1 night in Oct 2022
Response from Red Lion Management on 21 Oct 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Shavoka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Red Lion Management on 21 Oct 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Eric

Stayed 1 night in Oct 2022
Response from Red Lion Management on 21 Oct 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Jack

Travelled with family
Disliked: Staff & service
Absolutely no service. Couldn’t get fresh towels, the Dish network service was out and the room never got cleaned. The lobby was locked when we tried to check in, only a piece of paper stuck to the wall with a number. The person who answered said she wasn’t on duty.
Stayed 3 nights in Oct 2022
Response from Red Lion Management on 21 Oct 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Phillip

Stayed 1 night in Oct 2022
Response from Red Lion Management on 21 Oct 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Kristin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like one thing it was scary and unsafe...so dirty awful mold and it should be investigated...i want a refund
Stayed 2 nights in Oct 2022
Response from Red Lion Management on 15 Oct 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Daylor

Stayed 1 night in Oct 2022
Response from Red Lion Management on 8 Oct 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Arturo

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Red Lion Management on 7 Oct 2022
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was very run down. Mold like substance on the bathroom door, wall paper was pealing, and the room smelled musty. Very disappointed.
Stayed 1 night in Oct 2022
Response from Red Lion Management on 7 Oct 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Red Lion Management on 1 Oct 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Tammie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. Sent to room with people in a room
Stayed 1 night in Sep 2022
Response from Red Lion Management on 21 Sept 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was comfortable. Only problem was people gathered up outside standing all night long
Stayed 2 nights in Sep 2022
Response from Red Lion Management on 21 Sept 2022
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Sergey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 1 night in Sep 2022
Response from Red Lion Management on 21 Sept 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Red Lion Management on 21 Sept 2022
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Dalton

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Red Lion Management on 17 Sept 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Red Lion Management on 21 Sept 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Myleidy

Travelled with family and small children
Disliked: Cleanliness, staff & service
No room available, we did reservations 3 days before, and we arrived the staff said, they don’t have a room with two bedrooms available, and no extra bed for my two kids, everything was terrible dirty, and smell so bad
Stayed 3 nights in Sep 2022
Response from Red Lion Management on 17 Sept 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn’t check in because the system was down and the staff was very rude about it
Stayed 2 nights in Sep 2022
Response from Red Lion Management on 17 Sept 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Thalia

Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel for the weekend (Friday-Saturday), coming from out of town. First thing, the place looks like it’s under major renovation. There system was down. Once I got to my room, the shower wasn’t working which they had to come out and fix. Then throughout the night people were coming in and out of the room next door being loud. I asked to get my room changed, first room change no sofa. Then second room change the lamp was broke and the shower water came out yellow. I didn’t say at this hotel both nights. I had to put extra money to stay somewhere else. The hotel looks like a front for illegal activities.
Stayed 2 nights in Sep 2022
Response from Red Lion Management on 17 Sept 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Kristi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS THE WORST HOTEL I'VE EVER STAYED AT!!!!!! THE WALLS WERE DISGUSTING AND HAD STUFF RUNNING DOWN THEM AND IT WAS BLACK BEHIND THE NIGHTSTANDS AND HEADBOARD!!! THE FLOOR COMPLETELY DISGUSTING IT TURN MY HUSBAND'S FEET BLACK!!! NEVER FELT SO DIRTY IN MY LIFE!!!
Stayed 1 night in Sep 2022
Response from Red Lion Management on 12 Sept 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Nakeysa

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Red Lion Management on 9 Sept 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Lauren

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Pictures are very deceiving. This place is ran down and website pictures do not reflect it.
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sorry, can’t recommend
The staff here are very friendly. That is about all I can say good about this hotel. My room was grungy, too many little things to point out that were used, abused, or flat out broken. The window shutters were partly broken, didn’t notice this until there were truck lights beaming in through the windows several times late at night. Little to know noise insulation, could here people talking, laughing, yelling at different times of the night. This is made even worse by the busy intersection a short way out from the hotel property. The bathroom vent was inoperative, so that hot shower (that actually did work) took a long time to clear out even with the air conditioning running. The towels were kinda grungy looking, like they could use an extra run cycle in the wash with hot water and some bleach. Last thing that pops up in my mind,.. the free breakfast, was not what I would call a breakfast. The setup consisted of some coffee and orange juice, then some bread for toast, and that was it, ouch!
Stayed 1 night in Aug 2022
Response from Red Lion Management on 26 Aug 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Brian

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Brittany, Hattiesburg

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Carissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Red Lion Management on 13 May 2022
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

4/10 Poor

James

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly and the coffee was good, but there were several shortcomings. The carpets in the hall and room were old and stained. The closet door in our room was broken and wouldn't open. There was just a sheet and a very thin bedspread on the bed, so it was either turn the AC up and be hot or turn it down and be cold. I froze half the night and was hot the other half. The room was an interior room, but the electronic lock was broken and missing on the hall entry door. The manual security lock on our room door was missing half the lock.
Stayed 1 night in May 2022
Response from Red Lion Management on 5 May 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Teah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for a rodeo in Hattiesburg and will be back. Staff was really nice and clean room!
Stayed 1 night in Apr 2022
Response from Red Lion Management on 14 Apr 2022
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

6/10 Okay

Brian

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Business Hotel Stay
The exterior of hotel was decent however the room was dirty, carpet badly stained and bed was not comfortable.
Stayed 1 night in Apr 2022
Response from Red Lion Management on 14 Apr 2022
We are sorry that we failed to meet your expectations. Your comments will be reviewed with our staff so that we can make improvements to ensure we offer a better experience for guests in the future. Thank you for alerting us to the issue. We appreciate your business.

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2022
Response from Red Lion Management on 3 Apr 2022
We are sorry that we failed to meet your expectations. Your comments will be reviewed with our staff so that we can make improvements to ensure we offer a better experience for guests in the future. Thank you for alerting us to the issue. We appreciate your business.

2/10 Terrible

Seandria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! This place is NASTY! The room was filthy! Layers of dirt, broken furniture & appliances! The tub & shower were disgusting! The sheets were dirty, we asked staff for clean sheets & we’re told they didn’t have any! The electrical outlets, the phones & the heat did not work! Seriously, for the safety of others I believe this place should be reported to the local health department! Shame on Expedia for even listing this dump as an option! You’re better off camping outside! Worst experience EVER!
Stayed 1 night in Apr 2022
Response from Red Lion Management on 3 Apr 2022
We are sorry that we failed to meet your expectations. Your comments will be reviewed with our staff so that we can make improvements to ensure we offer a better experience for guests in the future. Thank you for alerting us to the issue. We appreciate your business.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Red Lion Management on 3 Apr 2022
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

4/10 Poor

Kevin

Disliked: Cleanliness, property conditions & facilities
Disappointed
On our first night at this establishment March 17, 2022. At first the receptionist couldnt find our reservations. After about 10 minutes she was able to locate it. I provided everything i was given about the reservation. After finding the reservation we recieved our room keys. As we got to the room. I first noticed a non smoking room smelled of marijuana. Was not appreciative. The we noticed the room had not been vacuumed. I sat on the bed and leaned over to grab phone to call front desk about the tv services. The cable/satellite was properly installed with tv in room. When i leaned back up i noticed my leg was wet. Upon inquiry the bed had a spot fairly large in size wet spot. It was very wet from matress through to top of covers. Also on the sheets food particles and pubic hair. This was last draw for this room. Requested a new room. The second room was good except the rooms cable/satellite was not hooked up to tv again.
Stayed 1 night in Mar 2022
Response from Red Lion Management on 3 Apr 2022
We are sorry that we failed to meet your expectations. Your comments will be reviewed with our staff so that we can make improvements to ensure we offer a better experience for guests in the future. Thank you for alerting us to the issue. We appreciate your business.

2/10 Terrible

Kimberly

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures online does this place no Justice! You get the real view once you walk in. It’s very old with a few updated pieces, the needs where hard, pillows small carpet was not vacuumed, old smell.
Stayed 1 night in Mar 2022
Response from Red Lion Management on 2 Apr 2022
We are sorry that we failed to meet your expectations. Your comments will be reviewed with our staff so that we can make improvements to ensure we offer a better experience for guests in the future. Thank you for alerting us to the issue. We appreciate your business.

6/10 Okay

Paythan, Purvis

Stayed 1 night in Mar 2022

10/10 Excellent

Darius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very inviting and friendly staff.
Stayed 5 nights in Mar 2022
Response from Red Lion Management on 31 Mar 2022
Thank you for leaving a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

6/10 Okay

Leslie

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Ok but will be my only stay
Hotel was ok, but I won’t be staying there again. Weird smell throughout hotel and in room, stained carpet, toilet that ran often. Also, there wasn’t an elevator in my building. However, sheets and towels were clean, and it’s in a very convenient location.
Stayed 1 night in Mar 2022
Response from Red Lion Management on 31 Mar 2022
We are sorry that we failed to meet your expectations. Your comments will be reviewed with our staff so that we can make improvements to ensure we offer a better experience for guests in the future. Thank you for alerting us to the issue. We appreciate your business.

2/10 Terrible

Remi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was dirty and unsafe. When I got to my room I can smell the dust in the air which wasn’t good for people with asthma. My room had holes in the walls, the phone didn’t work, no hot water. There was garbage everywhere. My health was at risk staying there.
Stayed 3 nights in Mar 2022
Response from Red Lion Management on 25 Mar 2022
We are sorry that we failed to meet your expectations. Your comments will be reviewed with our staff so that we can make improvements to ensure we offer a better experience for guests in the future. Thank you for alerting us to the issue. We appreciate your business.

4/10 Poor

Robert L

Business traveller, Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not so good. No elevator. Room was ok, but had dirty carpet floors & chairs.
Stayed 3 nights in Mar 2022
Response from Red Lion Management on 25 Mar 2022
We are sorry that we failed to meet your expectations. Your comments will be reviewed with our staff so that we can make improvements to ensure we offer a better experience for guests in the future. Thank you for alerting us to the issue. We appreciate your business.

6/10 Okay

Catisha

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs remolding asap
The room wasn't clean at all. The was a live roach in the bathroom. The ice bucket had old food in it. The sheets had a cigarette burn on it. The pillows were dirty and the pillowcases were to small plus mismatched. The microwave was old with rust in and out. The air conditioner kept going off and on even after I had it set to a temp. Wasn't a good experience.
Stayed 1 night in Mar 2022
Response from Red Lion Management on 25 Mar 2022
We are sorry that we failed to meet your expectations. Your comments will be reviewed with our staff so that we can make improvements to ensure we offer a better experience for guests in the future. Thank you for alerting us to the issue. We appreciate your business.

2/10 Terrible

Hilton

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I should have read the reviews of this place before I booked it. Just as some people stated it is dirty and run downed. It really is possible the worst place I’m stayed in.
Stayed 1 night in Mar 2022
Response from Red Lion Management on 20 Mar 2022
We are sorry that we failed to meet your expectations. Your comments will be reviewed with our staff so that we can make improvements to ensure we offer a better experience for guests in the future. Thank you for alerting us to the issue. We appreciate your business.

2/10 Terrible

Alison

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022