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We booked for 3 rooms and ask whether can cancel one of the room and get a refund, they said yes but not in cash. They will write in to Hotel.com for the refund. Lastly, they told us we unable to get a refund because they decided to follow the terms and condition.
When walk in the room feel smelly, cupboard freezer bathroom everything is very old...air cond functioning no good. Next time I won't choose this hotel again.
The hotel is very old already, about 40+ years. It'll need a lot of upgrades. Room size is just OK. It looks clean but everything being old doesn't help in feeling comfortable. The WC wasn't working properly. Corridors to the room was dark and smelly.
The good points is the location. When getting out of the hotel, to the left is Kim Yong market and Hatyai Plaza Centre. To the right would be Lee Garden and night Market. The train station is within walking distance as well. Lots of food around the area too.
The overall condition of the hotel, the lobby area n the room in general is acceptable for the price paid. But the condition of the toilet is unacceptable. It's mouldy, and the toilet bowl has ants all over. A refurbishment is extremely required asap.
Lew
Stayed 2 nights in Jan 2019
Response from Jutarat on 13 Feb 2019
Thanks for the feedback We will improve
and hope to welcome you to Asian hotel for next trip
Thank you
Room was old and the bathroom was dirty. At night, you can hear the muffled pounding of the karaoke from the lounge on the 2nd floor. I'm on the 7th. For a bit more, I'd suggest going to a better maintained and cleaner and quieter hotel. Asian's best feature is the location. But that's about it for it's pluses.
Jeff
Stayed 1 night in Oct 2018
4/10 Poor
SIEW LAN
23 Sept 2018
Disliked: Cleanliness, staff & service
Staffs are not friendly. Bad service
SIEW LAN
Stayed 2 nights in Sep 2018
4/10 Poor
Jason
21 Sept 2018
Disliked: Property conditions & facilities
No second time
Wifi is dead ! Shower water not hot, tv signal no good 😞🙁😒
Old hotel but at reasonable price and very strategic location. The hotel will keep your passport till you check out but will give them to you if you pay a deposit of RM50.00. Check in and check out very swift.
LOH
Stayed 1 night in Jul 2018
Response from Jutarat on 9 Aug 2018
Thank you very much for taking your value time to review of the stay at Asina hotel Hotel. We are happy to hear that you enjoyed your stay with us. We hope to have a chance to service you again in the future.
Reservation team
6/10 Okay
Verified traveller
31 Jul 2018
Liked: Staff & service
Disliked: Cleanliness
Samila
Verified traveller
Stayed 1 night in Jul 2018
6/10 Okay
Alice, Penang, Malaysia
25 Jun 2018
Disliked: Room comfort
Nice hotel located at town area.
Overall the hotel is good just a bed quality is so so only. Not comfortable enough.
Alice
Stayed 2 nights in Jun 2018
Response from Jutarat on 28 Jun 2018
Thank you and hope to see you soon
8/10 Good
Verified traveller
15 Jun 2018
Liked: Cleanliness, room comfort
Friendly and let's check in earlier. Interesting 2 room layout for family of 4.
not so much space inside the room, had stage to bathroom which is not suitable for children... worried if slippery, tv can use usb which is great as we bored with the channel... beside got pizza huts, end of building got seven eleven and maybank.