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Reviews of The Harlow Hotel By AccorHotels

3 out of 5
The Harlow Hotel By AccorHotels
Southern Way, Harlow, England

Reviews

6.8
Rating 10 - Excellent. 153 out of 805 reviews" "
Rating 8 - Good. 274 out of 805 reviews" "
Rating 6 - Okay. 194 out of 805 reviews" "
Rating 4 - Poor. 109 out of 805 reviews" "
Rating 2 - Terrible. 75 out of 805 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Robbie

Business traveller
Stayed 3 nights in Mar 2024
Response from Alice-Mai on 3 Apr 2024
Dear Robbie,Thank you for taking the time to tell us about your experience at The Harlow Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the little bar, just nearish with town and parkrun but uber be better When following maps. The roundabout a little different to get into their main road Friendly So happy Well worth a great stay
Stayed 2 nights in Mar 2024
Response from Alice-Mai on 22 Mar 2024
Dear Steven,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Couldn’t complain. A nice night
Stayed 1 night in Jan 2024
Response from Alice-Mai on 18 Feb 2024
Dear Martin,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Alice-Mai on 12 Mar 2024
Dear John ,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alice-Mai on 12 Mar 2024
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Samuel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
don't expect a comfortable night
On arrival, the receptionist had his head buried in his computer, did not welcome us did not make us feel welcome at all. Did not ask if we wanted breakfast and gave us our room card with no direction to room whatsoever, also there are no lifts in this hotel. when we got to the room although averagely clean and sparsely furnished (Ie 1 chair for two people no dressing table) - the bed was apalling. It was so hard - it had metal springs and you could feel each individual spring through the top of the mattress. Also it looked great to have wall socket usb ports either side of the bed, however the sockets and ports on one side of the bed didn't work. when we left in the morning, both members of staff on reception ignored us. Will not stay here again, previously stayed at the Travelodge down the road - stay there its much better!
Stayed 1 night in Dec 2023

8/10 Good

Ben

Business traveller
Liked: Cleanliness
Quite tidy, but does need updating. Staff were nice, but stretched. Food in the evening (cod & chips) was mainly batter with not good mushy peas. Breakfast, good selection and okay.
Stayed 1 night in Nov 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Alice Mai on 14 Nov 2023
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Complaints
My two nights were ok. The room was clean, quiet and comfortable enough.
Stayed 2 nights in Nov 2023
Response from Alice-Mai on 14 Nov 2023
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
It was ok. Not immaculate but was comfortable. The bar was nice but not the friendliest of staff.
Stayed 1 night in Oct 2023
Response from Alice-Mai on 14 Nov 2023
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alice-Mai on 14 Nov 2023
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Good

Daniel, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Alice Mai on 14 Nov 2023
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

Mark

Stayed 1 night in Oct 2023
Response from Alice-Mai on 16 Nov 2023
Dear guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

2/10 Terrible

Rob

Disliked: Staff & service, property conditions & facilities, room comfort
Will not stay here again!
Don’t stay here! My experience was awful. When in shower, the shower pole fell down on to my head. I tried to replace and it fell again 3 times. Shower flooded bathroom! When spoke to reception to complain & ask to be moved to another room, I was told I had to speak to the manager but he was not available, so to email him. I should not have to email the manger to request a room move due to faulty equipment. It’s the receptionist’s responsibility & something they should be able to sort. I curtailed my stay and asked for a refund. Was told I had to go back to Expedia to request this as my booking was through them! Hotel do not want to take responsibility for their substandard rooms and expect customers to do all the chasing with room requests that are not beyond the normal. Will not stay here again!!
Stayed 2 nights in Oct 2023
Response from Alice Mai on 14 Nov 2023
Dear GuestThank you for taking the time to tell us about your experience at The Harlow Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alice-Mai on 14 Nov 2023
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very good value, helpful staff, great breakfast
Response from Alice Mai on 14 Nov 2023
Dear guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

Gbolahan

Stayed 1 night in Oct 2023
Response from Alice Mai on 19 Oct 2023
Dear Guest,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

4/10 Poor

M

Liked: Staff & service
Disliked: Property conditions & facilities
Mixed views about our stay
Plus points: 1. at check in on Friday, excellent contact with the person on reception--very welcoming; 2. restaurant and bar staff very friendly at breakfast and evening meal; 3 comfortable bed and duvet. Negatives: a. the toliet seat in the room was loose--had not been noticed by staff? b. your website says that there are free newspapers--when I came down on Saturday morning and asked for a newspaper at reception, the receptionist said, with a straight face, that 'we only have newspapers sometimes'--this was obviously supposed to satisfy me as an answer--I was just unlucky that on the day I stayed there were none! c. our bar meals on the Saturday night were warm rather than hot + 'the parmesan style shavings' on my Mediterranean Vegetables were non-existent and the Bangers & Mash gravy did not taste like 'onion gravy' as on the menu.
Stayed 2 nights in Oct 2023
Response from Alice-Mai on 19 Oct 2023
Dear Michael,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here
Amazing as always ❤
Stayed 2 nights in Oct 2023
Response from Alice-Mai on 19 Oct 2023
Dear Guest We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

6/10 Okay

Glynn

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Ok stay easy located near main roads
Despite asking for an accessible room near a lift of on an upper floor and with a walk in shower instead I was given a key card for a room that was not only up a number of stairs to a room which was at the furthest point away from the entrance and had a shower over a bath with no steady handles anywhere The bed was ok The room didn’t appear to have been vacuumed out but the rest was clean Breakfast good and breakfast staff great thankfully Upon arrival I was told the boiler was broken and hot water not really hot But they tried to amend this by offering a free drink in the bar but this was only on one day of a 3 day stay and hot water was fine but no water pressure for the shower which was quite poor Stay was ok but left me in pain
Stayed 3 nights in Sep 2023
Response from Alice Mai on 19 Oct 2023
Dear Glynn,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Fitzhashes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alice-Mai on 10 Oct 2023
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

jean

Stayed 3 nights in Sep 2023
Response from Alice-Mai on 23 Sept 2023
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Good

Paul

Liked: Staff & service
Disliked: Cleanliness
Two stays - mixed bag
Super friendly staff throughout, really good breakfast. Stayed twice within a week - first time had zero complaints so didn't hesitate to book a second stay, however the room on the following trip wasn't great - a little tired, a musty smell and not a great nights sleep. The staff (notably the breakfast team) are an absolute credit to the business.
Stayed 1 night in Sep 2023
Response from Alice-Mai on 23 Sept 2023
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

KLea

Liked: Amenities
Really good
Stayed 1 night in Sep 2023
Response from Alice-Mai on 23 Sept 2023
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Good

Colin Paul

Stayed 1 night in Sep 2023
Response from Alice-Mai on 23 Sept 2023
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from Alice-Mai on 23 Sept 2023
Dear Guest,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

6/10 Okay

Vivian

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Alice Mai on 23 Aug 2023
Dear VivianThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Good

E

Liked: Cleanliness, staff & service, room comfort
Friendly staff, comfortable room. Could do with an upgrade but on the whole a pleasant enough place for 1 night
Stayed 1 night in Aug 2023
Response from Alice Mai on 17 Aug 2023
Dear GuestWe very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

10/10 Excellent

LOVETH

Stayed 2 nights in Aug 2023
Response from Alice Mai on 17 Aug 2023
Dear GuestWe very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Alice Mai on 17 Aug 2023
Dear HelenWe very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Alice-Mai on 29 Jul 2023
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Good

Wilfred

Liked: Cleanliness, staff & service, property conditions & facilities
Is a nice and quiet hotel but you need to plan for Uber to move around transportation difficult here
Stayed 2 nights in Jul 2023
Response from Alice-Mai on 29 Jul 2023
Dear GuestThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Alice-Mai on 9 Jul 2023
Dear Guest,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

10/10 Excellent

Chris

Stayed 1 night in Jun 2023
Response from Alice Mai on 9 Jul 2023
Dear Chris,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

10/10 Excellent

Samantha

Stayed 1 night in Jul 2023
Response from Alice-Mai on 9 Jul 2023
Dear Samantha,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

10/10 Excellent

M J

Stayed 1 night in Jun 2023
Response from Alice Mai on 4 Jul 2023
Dear M J,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

6/10 Okay

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please add cooling fans to these rooms on hot days thats all
Stayed 1 night in Jun 2023
Response from Alice Mai on 4 Jul 2023
Dear Marc,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Alice-Mai on 23 May 2023
Dear Andy Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

6/10 Okay

Daniel

Disliked: Cleanliness
Stayed 1 night in May 2023
Response from Alice-Mai on 23 May 2023
Dear DanielThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Alice-Mai on 23 May 2023
Dear Douglas,We very much appreciate your comments regarding your stay at The Harlow Hotel by AccorHotels.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another stay with us. Sincerely,

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, poor restaurant staff
Greeting at reception was wonderful. The lady serving in the restaurant needed help and training. Didnt know her menu, got our order wrong, didnt apologise and was slow. Toilet in the room also didnt flush properly.
Stayed 1 night in May 2023
Response from Alice Mai on 24 Jun 2023
Dear Julie,Thank you for taking the time to tell us about your experience at The Harlow Hotel by AccorHotels. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, room comfort
I hate paying to park my car...
I hate paying to park my car... Yes only £6 and if it was a secure barrier controlled car park I could understand the need for upkeep but this is just a stealth charge to stay.
Stayed 1 night in May 2023
Response from Alice-Mai on 23 May 2023
Dear David,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, highly recommend
Stayed 2 nights in Apr 2023
Response from Alice-Mai on 23 May 2023
Dear DanielThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Rogerio, Beccles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, rooms are good and comfortable
Stayed 1 night in Apr 2023
Response from Alice-Mai on 23 May 2023
Dear RogerioThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Bar decor/music focused on the younger generation. Free drink offer on arrival. Room and beds clean and comfotable. Great for the price and location. Very good choice of cold and hot food from breakfast buffet. Coffee good too.
Stayed 1 night in Apr 2023
Response from Alice Mai on 23 May 2023
Dear ElixabethThank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

10/10 Excellent

Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Alice Mai on 23 May 2023
Dear Emmanuel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Not bad value
Breakfast was good. Room was a little tired
Stayed 1 night in Apr 2023
Response from Alice-Mai on 17 Apr 2023
Dear Paul,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,

2/10 Terrible

Terry

Stayed 1 night in Apr 2023
Response from Alice-Mai on 17 Apr 2023
Dear Terry,Thank you for the review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely,