Had booked late (online) into another hotel a few doors down but was told when we appeared that it was overbooked and would be moved to their sister hotel. At the start the manager tried to put us into a small room till I showed him my booking which stated a spacious room so we got a bigger comfy room with view, kettle, etc. Hotel has free internet, lift and nice buffet breakfast (pho, cereal, fruit, etc.). Situated behind St Joseph's cathedral but didn't notice the noise (as in previous hotel which was in same street but closer to cathedral). Being limited in time, we ended up booking most of our VN trip with their tour agency (run by same hotel manager) who was able to arrange everything, from tours & hotels in other cities (Ha Long Bay, Sapa, Hue, Ninh Binh, Hoi An, Mekong, HCM) to public transport (trains, flights, taxis, bus). We left our suitcases there (as we were doing two 2 days/1 night tours) and used the bathroom to wash & shower after returning from 1 tour and before starting the next one which was great. The staff were extremely helpful and friendly with this. As we didn't get a detailed list/itinerary (which we had expected), we were in for a surprise everyday, and felt it was potluck what we got. Overall the tours & hotels turn out well, although we would have chosen a better hotel for the Mekong tour and a soft sleeper for the overnight train from Ninh Binh to Hue (which we only found out hours before boarding the train).