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Reviews of Maya Boutique Hotel & Spa

3 out of 5
Maya Boutique Hotel & Spa
20 Dao Duy Tu, Hoan Kiem Dist., Hanoi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 24 out of 36 reviews" "
Rating 8 - Good. 10 out of 36 reviews" "
Rating 6 - Okay. 1 out of 36 reviews" "
Rating 4 - Poor. 0 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved the staff, if you like downtown life this is the place to go. Right in the middle of the old quarter, crazy traffic, lots of people, noisy and tons of shopping. The rooms are older but clean and like most Asian beef hard.
Stayed 1 night in Feb 2024

6/10 Okay

Harry

Travelled with family
Liked: Staff & service
The pictures looks much better than the actual condition.
Stayed 3 nights in Feb 2024

2/10 Terrible

Thuy-An

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Dona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best and breakfast was really good, we enjoyed it very much. Staff and manager were very lovely, truly hospitality service we have been given. Special thanks to Maci, Jimin, Alec and highly recommend it!

8/10 Good

Samin

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Clean and decent but overpriced and loud
Room was okay and clean but overall nothing special for the price. Breakfast was okay, very simple. Worst part is noise - extremely loud street all night, windows don't block any noise. You hear even the elevator all night as it is a very narrow building. Don't expect a good night sleep if you are a light sleeper.
Stayed 1 night in Apr 2023

8/10 Good

Guoqiang

Liked: Cleanliness, staff & service, amenities
nice staff!!! Liked the view on balcony. The staircase is a bit narrow.
Stayed 2 nights in Mar 2023

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No frills but good place if looking for an acceptable accommodation to enjoy the Old Quarter. Staff was helpful in setting up an excursion to Ninh Binh that came in a bit cheaper than a comparable excursion we looked at online.
Stayed 5 nights in Mar 2023

10/10 Excellent

Pamela, Whitby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lovely hotel is hiding behind a small backstreet entrance in old town area of Hanoi. The rooms are really clean and have everything you need for a few nights stay. The staff are friendly and helpful and the location is perfect for exploring Hanoi. Would definitely recommend this place.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, good value
Worth paying the extra $10-15/night over cheaper hotels in the Old Quarter with less comfortable rooms. Would stay here again.
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay
Nice customer service experience. Staff are very friendly and helpfull.
Stayed 1 night in Jan 2023

10/10 Excellent

Tinh-Giang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After prolonged problems in transit, Maya Boutique Hotel offered a dependable sanctuary where we could rest and recover. The staff was understanding of our plight and made the compassionate decision to waive the change fee when we could not make the first night of our reservation. We were moved to see the same two or three familiar faces, over and over, working shifts at hours godly and otherwise. One evening, we tiptoed back from a midnight meal to see the gently sleeping form of the receptionist on the lobby couch. My partner described the image as “visceral”, representative of a culture of self-sacrifice. So too did I feel deeply grateful towards the staff for their work ethic and tireless service. As for the property itself, the hotel is situationally ideal and walking distance from all the animated markets and street scenes for which Hà Nội is famous. A steal, though almost too comfortable to be considered budget travel! Don’t hesitate to book; Maya deserves the support.

10/10 Excellent

Torsten

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Katrina, Canada

Liked: Staff & service
Friendly and attentive staff, excellent service, delicious and abundant breakfast, sparkling clean, well located in old quarter
Stayed 7 nights in Mar 2020

8/10 Good

Pete, Gold coast australia

Travelled with partner
Liked: Staff & service
Unique place .staff were excellent .breaky good great location .room with balcony
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for 3 nights and returned for our last night in Hanoi after a jaunt to Halong Bay. The staff and the location could not be more accommodating. The assisted with everything from installing a phone chip, booking a tour, booking transportation, storing our luggage and making recommendations with professionalism and enthusiasm. Would return in a heart beat.
Stayed 2 nights in Feb 2020

10/10 Excellent

feriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food recommendations from staff. Great location although noisy. This is typical in Hanoi though. You won’t find a quiet place in the city. Just wear ear plugs. Close to all the fun things in old quarter. Walking distance to many site seeing attractions. Super lively area. Hotel was clean. Bed was a bit stiff but didn’t bother me, only my partner. They also arrange great excursions and transfers/cars to airport.
Stayed 5 nights in Feb 2020

8/10 Good

BOEYDESMOND

Business traveller
Liked: Cleanliness, staff & service, amenities
arrangement of properties inside the room so that working traveler could access power point with desktop easily. Table & chair should arrange for easy working inside the hotel room. More variety of breakfast choices please. Cleanliness is still need further improvement.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Very affordable. Great staff. Clean. Tidy.
Stayed 1 night in Jan 2020

10/10 Excellent

JL, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Definitely worth the stay
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The hotel is so good. staff were so helpful and friendly. the room is so new and clean . good breakfast . nice location and i will definately come back again! and recommemd this hotel!
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

10/10 Excellent

Yasuhiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Hackl

Stayed 2 nights in Dec 2023

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great Service with a Few Facilities Hiccups
Let me start out by saying that Mrs. Ty was WONDERFUL. She spent time with us giving great suggestions on things to do. She and ALL HER STAFF provided impeccable service for our entire trip. And the location is spectacular! Close to all the things we wanted to experience in Old Quarter. We had two rooms. One was a Deluxe Double (606). This room had significant problems with wifi the whole 3 days we were there. The staff tried to fix it, but to no avail. Also on two of the three days the shower in this room was lukewarm. The other room, Jr suite with a balcony (808), just had just a few hiccups on the wifi. Had to keep using the wifi of other rooms. The elevator went out of order on our last day but the staff communicated it right away and helped me by bringing my luggage down from the eighth floor.
Stayed 3 nights in Dec 2023

10/10 Excellent

HYUN SOO

Stayed 1 night in Sep 2023

10/10 Excellent

Ole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and always helped us organize our tours. The hotel was clean and the breakfast was great.
Stayed 10 nights in Mar 2023

8/10 Good

Kasper

Liked: Cleanliness, staff & service, room comfort
Most helpfull staff in a long time
Maya Boutique Hotel is well located, clean and comfortable - everything my gf and I were looking for. What really made our day though, was the most helpfull staff throughout our stay, and even beyond. From the moment we arrived until three nights after we actually checked out, they were doing everything to make our stay in Hanoi a great experience. Thank you very much.
Stayed 2 nights in Jan 2023

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Sung ju

Stayed 1 night in Oct 2020

10/10 Excellent

dasom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
올드타운에 머문다면 추천
아침이 정말 맛있었다. 직원들도 친절했고 위치도 맥주거리를 오가기에 매우 좋았으며 특히 마지막날 하루 일정을 보낸뒤에 사파로 이동하는데 체크아웃 이후에도 샤워하도록 해줘서 너무 편했다. 리뷰대로 지은지 얼마되지 않아보이는 깔끔한 호텔이었다. 큰 건물은 아녔으나 불편함이 없었다. 초저녁에는 8층이었음에도 불구하고 소음이 조금있었지만 늦은 저녁까지 신경쓰일만큼은 아녔다.숙소를 선택한 이유는 사파를 가는 버스 정류장과 가까워서 였는데 정말 가깝다.
Stayed 1 night in Jan 2020

10/10 Excellent

juneho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good, near the shopping street and beer corner. Staff are helpful. The room is new and bed is clean.
Stayed 3 nights in Dec 2019
Response from CHERRY on 4 Feb 2020
Dear our customer ! Your amazing comments about us made our staff really happy and thank you so much for that! We enjoyed serving you a lot and we hope that in the future , Maya Boutique Hotel can welcome you again . That would be our really big honor! On behalf of the hotel, i wish you all the best and see you soon ! Best regards, Cherry Le ( Mss) Customer care service Remove

10/10 Excellent

Antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Very happy with our visit. Good location, we were walking around the old quarter. Room and bed were excellent. Service very friendly. Breakfast was also ok, with several choices.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wifiが強い
wifiがとても強くてストレスなく過ごすことができました。 朝食が付いていますが、それほどメニューは多くありません。 好きなモノを10品から選べますが、フォーを毎日選択していました。
Stayed 4 nights in Nov 2019