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Reviews of Hanoi Little Town Hotel

3 out of 5
Hanoi Little Town Hotel
77 Hang Luoc Street, Hoan Kiem District, Hanoi

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 224 reviews" "
Rating 8 - Good. 61 out of 224 reviews" "
Rating 6 - Okay. 25 out of 224 reviews" "
Rating 4 - Poor. 5 out of 224 reviews" "
Rating 2 - Terrible. 5 out of 224 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are absolutely fantastic and you can tell you put in the effort for you
Stayed 1 night in Apr 2024

10/10 Excellent

Phu

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Worth the money and support small business.
Stayed 1 night in Apr 2024

10/10 Excellent

Fred

Liked: Property conditions & facilities
Hotel manager Long and front end staff were fantastic! Super helpful and accommodating! The help started before the flight from Canada and continued beyond our stay and on to our next destination. All the cooking and cleaning staff were were so accommodating as well! Wonderful breakfast buffet every morning! We are strongly considering returning to the Hanoi Little Town Hotel before having to return home! Thank you for making our trip so memorable!
Stayed 7 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Ideally situated in the Hanoi Old Town quarter, Hanoi Little Town Hotel is an oasis of classic elegance amidst the hustle and bustle of one of Vietnam’s most fascinating neighborhoods. Amenities our great. However, the best thing about the place are the warmth and friendliness of the staff and their eagerness to be of service. What a difference such genuine humankindness makes!
Stayed 3 nights in Jan 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Marian

Stayed 2 nights in Jan 2024

10/10 Excellent

Matthew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was cozy and clean, staff was helpful and friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. I’ve been here 3 years ago and again this year 2023 Will keep going back when in Hanoi Staff is awesome
Stayed 3 nights in Dec 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
The staff are incredibly helpful and welcoming people. They made me feel right at home.
Stayed 6 nights in Nov 2023

10/10 Excellent

Katherine

Stayed 2 nights in Mar 2023
Response from Annie Ngo on 26 Apr 2023
Thanks so much for your great view !

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Had a spacious room, beautifully furnished and large functional bathroom. The staff were very welcoming and helpful, especially in organising tours and giving advice on attractions and restaurants in the area. Good location in the heart of the Old Town.
Stayed 6 nights in Mar 2023
Response from Annie Ngo on 26 Apr 2023
Thanks so much for your great review. Pls take care and enjoy the travel

6/10 Okay

Michael

Nice photos of the room
Stayed 1 night in Feb 2023

8/10 Good

Cha cha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is right !

10/10 Excellent

Annie

Stayed 1 night in May 2022
Response from Long Tran. on 22 May 2022
Thank you so much for your staying with us, Hope to see you again. Pls take care and enjoy your trip in Vietnam.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much more than expected
Not just fantastic value for money but just fantastic full stop. The bathroom is a little bit dated but always clean. Large spacious room with plenty of storage/work space. The staff make this place! All of them are super friendly and nothing is too much trouble. They organised our transfer from the airport straight to the hotel where staff were waiting to greet us, take our bags and give us tea whilst we checked in. After we freshened up we headed downstairs where Jane gave us a map of the city and pointed out some places to visit. She organised a free tour of the city for us for the following morning. It is a fantastic scheme where students volunteer to act as a guide. I highly recommend it! Jane also helped us organise elements of our onward travel including train to sapa, bus back from sapa, transfer to cat ba Island and even flights down to Ho chi Minh from Haiphong. If your willing to haggle and spend your holiday chasing around for various quotes then maybe you could find them cheaper however the prices are extremely reasonable and not too inflated so we definitely embraced the easy life, and let Jane organise for us. That being said the flights were cheaper than we could find online using Skyscanner etc so definitely worth an ask. All in all I would recommend the hotel to anyone looking for a safe haven in the old quarter of Hanoi. They made our time in Hanoi most enjoyable and stress free! Looking forward to returning for one more night after our trip to sapa!
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2019

8/10 Good

Simona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located budget hotel
Fantastic communication with the hotel, we took a local bus from the airport and the staff working that evening navigated us nicely. Check in went smoothly, the hotel itself is in at a great location, walking distance everywhere. The breakfast was ok. Although non-smoking corridors, cigarettes smell was obvious. There was a group of people coming in late, very noisy but the staff didn’t seem to care.
Stayed 1 night in Dec 2019

8/10 Good

Aruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice little hotel in the old city!
Very good location & very friendly staff. Breakfast was good and has a variety to choose. They have trips to Halong Bay, Sapa like places but i prebooked elsewhere. The old quarter area has a lot of old buildings and this nice little hotel maintained the antique furniture with modern facilities. The lift bell tinkles a loud when people starts to wake and move from 5 am, which could be adjusted for the people who wants to sleep a bit more.
Stayed 9 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
I was close to checking out and booking elsewhere
The room was very spacious and the bed wasn't too bad either. I had an issue with the smell of the bathroom. It was unbearable. I asked for a Glade scent for the bathroom and the receptionist sent a gentleman to see what the issue was. He walked into the bathroom and immediately had a sour face. It reaked of sewer. He comes back 30 mins later with a new Glade to "help" with the smell. The next day, I woke up to the entire room's electricity off. I went downstairs to the same receptionist and she sent another gentleman to "find a solution". Lone and behold, we get back to the room and all the lights are back on. I asked the gentleman what happened and asked if the place was haunted. He assured me it wasn't and tried to say that maybe my friend left our room key downstairs with the receptionist and that is why they shut off the power because they thought we were gone. Neither my friend nor I did such a thing. So he suggested to speak with the receptionist. we went downstairs and another lady explained to me that the government only allows a certain amount of electricity for the building and when they think that the guests are out for the day, they shut off their power. My issue here is that the receptionist KNEW WHAT THE ISSUE WAS and instead of explaining it the first time I went downstairs, she tried to make it seem like she had no idea and turned it back on I went back upstairs. I didn't like that she sent someone upstairs with me to "figure out the issue" when she knew.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Decent hotel
A well located, older hotel located for the old quarter. Very clean & staff were helpful and friendly. Asked to change rooms because the one we were given wasn’t anything like the one we booked & this was no problem. Breakfast was adequate.
Stayed 4 nights in Nov 2019

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall
Great stay overall. Staff was very friendly and helpful. The airport pick up and tours they arranged were also great. Location is great and sites, shops, restaurants, etc are very walkable. Hotel is secure. Internet connection was very good at times and average at other times. Room was clean and comfortable. I would recommend staying here
Stayed 1 night in Oct 2019
Response from Kate on 5 Nov 2019
Thank you so much for your reviews on Hotels.com Your compliment will be shared to every staffs We are looking forward to seeing you in the near future Wish you all the best !

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 8 nights in Oct 2019

10/10 Excellent

Gary

Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Angelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi Little Town stay
The room was spacious and the staff were very welcoming.
Stayed 2 nights in Sep 2019
Response from Kate on 27 Sept 2019
Thank you so much for your feedback We are looking forward to see you in the near feature Best wish from Little Town Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay helpful staff
Good stay Nice and helpful staff good value for room Centrally located with good price for taxi service to airport At night there should be a limit on the noice coming from reception. Some guests just travelled 18 h to get there and need some rest;)
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and welcoming! I would stay here again.
Stayed 5 nights in Aug 2019
Response from Kate on 15 Aug 2019
Thank you very much for your great reciew on Expedia. We are all happy to see it Wish you all the best from Lttle town team

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 2 nights in Aug 2019
Response from Kate on 6 Aug 2019
Thank you so much for reviewing us on Expedia We hope to see you again shorty Best wish from Little Town Team

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Kate on 2 Aug 2019
Dear Guests, Thanks for reviewing the hotek on Expedia. Please share us more about your staying, so we can serve you better next time. Wish you all the best from Little Town Hotel

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, good price, solid breakfast, no negatives
Stayed 2 nights in Jul 2019
Response from Annie Ngo on 26 Jul 2019
Thanks so much for your great review.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff, clean room and great breakfast
Stayed 3 nights in Jul 2019
Response from Kate on 21 Jul 2019
Thank you so much for your great review on Expedia Your compliment is best reward for us Wish you all the best from Little Town Team

10/10 Excellent

Privileged Member

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Kate on 17 Jul 2019
Thank you very much for your rating us on Hotels.com Wishing you and your family have fun, happiness and success. We hope to see you again in the near future.

10/10 Excellent

Mr Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Kate on 23 Jun 2019
Thank you for giving us highest point on Hotels.com Your compliment is the best reward for us We are looking forward to seeing you shortly Wish you all the best from Little Town Hotel

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price, great location
Nice hotel, great price. Staff was very friendly, kind, and helpful. Breakfast was good, nothing special but plenty of options. The location is excellent, it is right in the middle of all the action in Old Quarter, so lots to do and see in the area. Can easily walk from the hotel and just wander around the town. Great area, very interesting. Lots of food, shops, even the lake and water puppet theatre, all nearby and easily within walking distance. The hotel is decent, again nothing special but for the price it was good. The room was a good size, my only issues were that the elevator is very slow and there is only one, I woke up to a buzzing noise coming from the floor above me (no idea what this was, may have been the people staying one floor up for all I know and not the hotel itself), and there was some water dripping from the bathroom ceiling. But aside from those things, I would recommend this hotel. There are nicer hotels in the area, but you will pay $10-$20 more per night so for the price this is a decent deal. I would stay here again if trying to save money, but if money is not an issue I would stay somewhere for $30-$40 a night and get a nicer place.
Stayed 1 night in May 2019
Response from Kate on 4 Jun 2019
Dear guets, We would like to express our sincere thanks and appreciation to you about your valuable feedback. We are renovating the hotel during this low- tourist season. We look forward to seeing you and family, friends in the near future. Best wishes from Little Town Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and very cheap. Friendly staff. We stayed for 6 hours to sleep and shower before train ride to Sapa. Well worth the $30! Clean quiet private, and friendly
Stayed 1 night in Apr 2019
Response from Kate on 12 May 2019
Thank you so much for your nice word on Expedia. Wish you all the best in your future trips

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very satisfied with our stay and the hotel staff were very friendly and informative. Gave us great recommendations for places to visit around the area.
Stayed 2 nights in Apr 2019
Response from Kate on 4 May 2019
Dear guets, We would like to express our sincere thanks and appreciation to you. Your compliment will be shared to everystaff. We look forward to seeing you and family, friends in the near future. Best wishes from Little Town Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this small and friendly hotel in the old quarter of the city. Very helpful and friendly staff, lovely building and so close to the centre.
Stayed 3 nights in Apr 2019
Response from Kate on 30 Apr 2019
Thank you for your great review on Expedia. Your compliment will encourage all staff working better in order to make customer trip memorable Wish you all the best form Little Town Team

10/10 Excellent

Tasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Wonderful staff. They contacted me regarding pickup and when we asked for recommendations on places to go their never failed us. If I come back I’ll stay here again.
Stayed 3 nights in Apr 2019
Response from Kate, on 15 Apr 2019
Dear Tasha, Thank you very much for your great feeback via Expedia.com. We are all looking to seeing you again in the near future. Wish you all the best in your next coming trips Best regards, Hanoi Little Town Team,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Better value here than other places we stayed (for more money). Nice breakfast offerings. Decent room for an older hotel. Very good assistance from front desk for travel arrangements. Very good location to explore the sights. I would definitely stay here again.
Stayed 2 nights in Mar 2019
Response from Annie Ngo on 25 Mar 2019
Thank you very much for your nice words :) Your great review will encourage everyone to work better We hope to see you in the near future.

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2019
Response from Kate on 1 Apr 2019
Thank you for rating us on Expedia.com Wishing you and your family have fun, happiness <3

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Great hotel in the heart of Hanoi. Just a short walk from the bustling beer corner and easy to get a taxi to all the major attractions. Kate on reception is brilliant, as were her staff. Before we arrived, Kate organised for a taxi to pick us up from the airport. A man was waiting for us and all worked well. She also organised a cruise around Halong Bay for us. Pick up from the hotel, easy and had a great time. You will not be disappointed if you stay here, we had a great time!
Stayed 5 nights in Mar 2019
Response from Annie Ngo ( Hotel Manager) on 23 Mar 2019
Thank you so much for your great review on Epedia.com I will forward your nice words to Kate and all hotel staffs as well. Your compliment is best reward for you. Wish you all the best in your next journey

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service from the staff (specially Kate) was fantastic. Specially when organising trips.
Stayed 8 nights in Mar 2019
Response from Annie Ngo on 16 Mar 2019
Thank you very much for great review on Expedia.com Your feed back will be shared to Kate and all hotel staffs, your compliment is the best rewards for us. we hope to see you again at Little Town Hotel in the near future Wish you and family all the best !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
If you go visit Hanoi, this hotel should be your choice.
Stayed 3 nights in Feb 2019
Response from Kate on 15 Mar 2019
Thank you so so much for your great feedback on Expedia.com. Wish you all the best in your next journey

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room. Nice breakfast. Helpful staff. Great value.
Stayed 2 nights in Mar 2019
Response from Kate on 13 Mar 2019
Thank you for nice words. We will take your compliment as motivation for working better Wish you all the best

10/10 Excellent

shirleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint little hotel centered in Hanoi
The hotel is located in the old section of Hanoi so there were shops located all around the hotel. The hotel has areas that look old but that's what gives it character. The bed was comfortable sleep in. The breakfast was very nice, enjoyed that you could order a variety of different food of a menu.
Stayed 2 nights in Feb 2019
Response from Kate on 2 Mar 2019
Thank you so much for your compliment - your best reward to us. Hope to see you in the near future. Wish you all best from Little Town Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from all employees was exceptional for Vietnam. We felt very welcomed, and although they let us know they could help organize tours, we never felt pressured to book with them. We did end up booking our trip to Halong Bay through the hotel and had a great experience. Can't say enough about the staff at the front desk and all support staff, all emails were answered promptly and overall a great experience. Hotel is located perfectly- less than 10 minutes walk to main square and easy walk to all points of interest in the old town.
Stayed 2 nights in Feb 2019
Response from Kate on 31 Mar 2019
Thank you so much for your feedback We are very glad that my team has provided you our best customer service from your compliment about our helpful staff, perfect location. We will surely forward your compliment to our team for further encouragement. The whole team very much look forward to have another opportunity to welcome you back here with our team soon. Best regards, Hanoi Little Town Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and made sure I had a pleasant stay, checking I had a suitable room. The room was cleaned with fresh new towels every day of my stay which was very nice.
Stayed 4 nights in Jan 2019
Response from Kate on 12 Feb 2019
Thank you very much for great review on expedia.com Hope to have a chance to acommodate you in the near future. Wish you all the best

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to help us when we had banking issues.
Stayed 3 nights in Feb 2019
Response from Kate on 12 Feb 2019
Thank you very much for great review on expedia.com Wish you all the best of luck, happiness. Hope to see you again in soonest

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location
Very good location, night market 200m, english speaking very helpful staff
Stayed 1 night in Jan 2019
Response from Kate on 6 Feb 2019
Thank you very much for staying with us, your great review on Expedia will encourage everyone to work better We hope to have a chance to host you in the near future. Wishing you and your family have fun, happiness and have more and more memorable trips