Hanoi Evergreen Hotel Reviews

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Reviews of Hanoi Evergreen Hotel

Hanoi Evergreen Hotel

21 Hang Dong str, Hoan Kiem dist, Hanoi

7.0

Good

6.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

4/10 Poor

Jacquelyn

6 Jan 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in Jan 2024

8/10 Good

Craig, Hornsby

Travelled with family

6 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is not a new building. Almost nothing in the Old Quarter is - that's it's charm. The property has challenges due to age, but the staff managed any issues quickly and effectively. They were always helpful and informative, and arranged better prices for bookings than we could elsewhere. Overall - highly recommended.

Stayed 7 nights in Dec 2023

10/10 Excellent

Matthew

10 Dec 2023

2/10 Terrible

Md Shahriar

29 Nov 2023

Stayed 2 nights in Nov 2023

8/10 Good

Elena

Business traveller

3 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in May 2023

10/10 Excellent

Tomasz

24 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice place to stay, happy people. Good transportation options around.

Stayed 1 night in May 2023

10/10 Excellent

Tomasz

2 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very cosy and friendly place to stay.

Stayed 1 night in Feb 2023

8/10 Good

Samsul

16 Jan 2023

For budget deal it’s ok place.

2/10 Terrible

Antonio

11 Jan 2023

Disliked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Mark

22 Aug 2021

Stayed 1 night in Aug 2021

8/10 Good

Ian

18 Jul 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

12 Feb 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Very satisfied for the price

Stayed 1 night in Feb 2021

Response from Ms Lisa Vu on 17 Feb 2021

Thanks for your great support and rave review. All the best.

6/10 Okay

Emma

18 Feb 2020

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Eco green hostel (Formally called Evergreen Hotel)

The room was quite dirty and smelly , but since the price was so cheep you get what you paid for. The location was central right in the middle old town (so a bit noicy as well). Nice service.

Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

19 Sept 2019

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

6 Sept 2019

Liked: Cleanliness, room comfort

Cheap the dorm, expensive the double room

Its ok

Travelled with group

4 Jul 2019

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Had to wait 20 minutes to check in as receptionist was not there. Shower did not work. Place was very run down

Stayed 1 night in Jun 2019

Response from Ms Lisa VU on 4 Jul 2019

Dear Rochelle, Thank you very much for your reservation at our hotel Please kindly advise the hotel staff if you have experienced any problem so we can sort it out quickly. We just want to confirm that you are not waitting for 20' to check in, we checked the camera and it is just 10'. Morever you are arriving to check in earlier than normal check in time 14:00. The standard room you had reserved is one of the cheapest room at our hotel and when you checked in/checked out, you did not have any complaint so we could not understand how did you feel about the room or you need us to offer you to stay in a nicer room with a litte extra money. Anyway, thank you for staying with us and hope you a good memory. Best regards, Ms Lisa VU

4/10 Poor

Verified traveller

8 Jun 2019

Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

8 Jun 2019

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Business traveller

25 May 2019

Disliked: Cleanliness, amenities, property conditions & facilities

The bathroom was my main issue. It was very dirty, there was no soap provided, the toilet paper was soaked because the shower sprayed everywhere, and the sprayer for the toilet didn't work so you have to use the shower sprayer to clean yourself. It was disgusting and definitely overpriced. You can literally go down the street and find places with better facilities, for less money.

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with group

20 May 2019

Liked: Staff & service

Disliked: Property conditions & facilities

The style of the hotel that represents the way of local living.

Stayed 2 nights in May 2019

10/10 Excellent

Alicia, Taipei, Taiwan

9 Apr 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lisa & company were very friendly and helpful from the start. They are also very proactive and always on top of everything. I doubt my trip to Hanoi would have been as enjoyable had they not been there to help me by answering my questions and recommending trips and locations. Definitely staying here again in the future!

Stayed 8 nights in Mar 2019

Response from Ms Lisa VU on 10 Apr 2019

Thank you my sweetie, you are trully angel Love to have a chance to welcome you back to my hotel Sincerely yours, Ms Lisa VU

10/10 Excellent

Eric

21 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay, on par with most 3-Stars hotels.

Stayed 1 night in Feb 2019

Response from Lisa VU on 28 Mar 2019

Love to hear that you had a good stay with us Eric. Best wishes to you and your family Sincerely yours, Ms Lisa VU

10/10 Excellent

Verified traveller

Business traveller

28 Nov 2018

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The ladies at the ecogreen hotel were so friendly and helpful. My room always had clean towels and soap for shower and clean sheets on the bed. I was able to contact the lady at the hotel directly with anything I needed. Hotel would arrange a car for me anytime I needed. I would recommend this hostel to anyone looking for a safe, clean and friendly place to spend their time in Hanoi.

Stayed 11 nights in Nov 2018

Response from Ms Lisa VU on 29 Nov 2018

Thank you my friend for your sweet words, we would try more to ensure that the guest had a memorable stay. All the best for you and family Hope to have a chance to welcome you again Ms Lisa VU

8/10 Good

Verified traveller

21 Oct 2018

Liked: Cleanliness, staff & service

The Hanoi Evergreen was a great deal! First off, the staff are excellent and really go all out for you. Great communication before and during the stay. It is an old hotel so doesn't have the flash of a newer one, nor the price. It was comfortable place to rash after a day of touring Hanoi. Had a room on the front (street) side, and it was noisy, but that is Hanoi and part of the experience. Bottom-line, looking for a place to crash, with great staff, hot shower, and easy on the budget, I would recommend you get some good ear plugs and book it, I would again.

Stayed 3 nights in Oct 2018

Response from Ms Lisa Vu on 23 Oct 2018

Dear Valued guests, Thank you very much for choosing our hotel as a base in Hanoi. We are so happy to know that you enjoyed your stay with us, your review made my day We wish you all the best

2/10 Terrible

Verified traveller

24 Jul 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the price

Room photo differ from the web. No lift access, crazy to climb steep stairs up to the room. Room dirty like mad. Room is small. Not worth the price

Stayed 1 night in Jun 2018

4/10 Poor

Elcee, melbourne, Australia

12 Jul 2018

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

adequate

Receptionist was great but hotel was not what was expected from the site. Shower was sub standard so did'nt attempt to use. No lift so would not recommend for anyone who would struggle with the climb whilst carrying baggage. However tired the room was the bed as cmfortable and the room was very clean.

Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

16 May 2018

Disliked: Room comfort

Unpleasant experience. Will not recommend!

So I booked a double room for a 4 night stay. When I arrived, they told me the room was not available due to a broken bed, and moved me to an 8 bunk bed dorm room, telling me it's only temporarily for the first night. Since I was travelling alone and arrived late at night, it wouldn't be a problem for me to sleep there for a night. But even though I had the whole room for myself, the bed and bathroom are very tiny. I doubt even a backpacker would feel comfortable here as aircon's not working (only a small fan for each bed), wifi's not stable and there's no storage space. After the first night, they told me my double room was still not available and asked me to stay another night in the dorm room, promising my booked room would be good to stay the next day. So I agreed. Then came the 3rd day, they eventually had to move me to another hotel because unsurprisingly my room was still not available. But guess how they transported me there: On a motorbike! Yes, with my luggage. The woman (older one, there were two female staff) at reception didn't have the best attitude during my whole stay. Ridiculous experience. I will not recommend this place to anyone, even those who's looking for a budget hotel.

Stayed 4 nights in May 2018

6/10 Okay

Damir

19 Apr 2018

Liked: Staff & service

I didn't even stay here

I can't say anything about this hotel, because when we came they had no room for us (yes, we booked it in advance). So owner offered us to stay in different one.

8/10 Good

Verified traveller

19 Dec 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything is good here. Nothing particular to say.

Stayed 2 nights in Dec 2017

Response from Ms Lisa VU on 1 Jan 2018

Dear our valued guests, Thanks for your feedback and we love to welcome you at our hotel on another occasion Best regards, Ms Lisa Vu - Manager

8/10 Good

Verified traveller

11 Sept 2017

Liked: Staff & service

It was a fine stay, not the best but good for the price, only 4$ a night.

Stayed 2 nights in Sep 2017

10/10 Excellent

kimberley

3 Aug 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great dorm experience

Stayed in a dorm. Very clean, great privacy with curtains. Free toothbrushes, toothpaste, shampoo, shower gel and sometimes cotton buds and combs. Great location close to where you want to be in Hanoi. Staff are delightful and very helpful.

Stayed 3 nights in Jul 2017

8/10 Good

Crystal

23 Jul 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

This hostel is centrally located near the market, park and near many restaurants.

Stayed 2 nights in Jul 2017

8/10 Good

Ed, Greenfield, MA (USA)

5 Mar 2017

Liked: Cleanliness, staff & service, room comfort

Good backpacker style hostal.

Great location in the intense old part of Hanoi, about 10 minute walk to the Hang Kiem lake. Deluxe room, 2 beds, good a/c & tv with English channels. Adequate bathroom though requiring some adaptability (fiddling to grit the right shower temperature).

10/10 Excellent

Echo, adelaide

22 Jan 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Has a good private space, room is pretty clean :) staff can speak English

8/10 Good

David

1 Jan 2017

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

linda

8 Nov 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

We give it nothing

When my partner and i arrived at 6.30pm to the hotel they gave our room to same one else about 3 to 4 hours before we arrived at the hotel they sent us to stars hotel. We where not happy

8/10 Good

Verified traveller

2 Oct 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reasonable price for stay and kind people

Great stay in here^^ staffs were very kind and rooms are clean. But bathroom seems like old and small.

6/10 Okay

Bethany, Melbourne, Australia

19 Sept 2016

Liked: Staff & service

Disliked: Property conditions & facilities

You get what you pay for!

I booked a bed in a 6-bed mixed dorm and found it was quite cramped and small. I liked that there were curtains around all the beds for privacy, and then a fan for each bed as well. You get what you pay for here though - the building is quite old and a bit run down, and the bathroom is not particularly pleasant.

8/10 Good

Verified traveller

4 May 2016

Liked: Cleanliness, staff & service, property conditions & facilities

Nicd

Great for value

Response from Ms Lisa Vu on 23 Jul 2016

Dear Valuded Guest, Thanks for choosing our hotel as your base in Hanoi, Vietnam We are so happy to know that you had a memorable stay with us Hope to have a chance to welcome you at our hotel next time All the best wishes

8/10 Good

Anatoly, Calgary

2 Mar 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great stay

A great location, excellent staff. Everything was good!

Response from Ms Lisa Vu on 21 May 2016

Dear Anatoly, Thanks for choosing our hotel as your base in Hanoi We hope that you enjoyed our hotel service provided Miss you and hope to have a chance welcome you on another occasion

4/10 Poor

janette, Glasgow

31 Aug 2015

Disliked: Cleanliness, property conditions & facilities, room comfort

Evergreen

The staff were friendly and helpful. The room was very noisy,as the windows have no double glazing. The room we were in was up three flights of narrow,steep,stairs which were difficult to navigate with luggage- I was kindly assisted by a staffmember. It was cheap,but should be reclassified as a hostel,in my opinion.

10/10 Excellent

Johanna

29 Aug 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best hotel in hanoi

staff the frendliest i have met! very nice rooms and the location is perfect. staff will do anything for your convenience

4/10 Poor

YUMIKO

5 Mar 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

シャワーが熱いか冷たいしか出なくて体を洗うのもままならずでした。（シャンプーはマッサージ店へ）あまり綺麗な感じではなく備え付けのタンスにモノを入れるのも躊躇しました。掃除も毎日は入らなかったようです。階段がなくて4階も辛かったです。フロントの方はとてもいい感じでしたが。

Stayed 4 nights in Feb 2024

6/10 Okay

Morgane

6 Feb 2024

Liked: Staff & service, amenities

Disliked: Cleanliness, property conditions & facilities

I was very well received by the lady at the reception. however, the humidity in the building is horrible. the bathroom never dries and the dormitory is therefore very humid. the floor was even wet because of it at one point.

Stayed 1 night in Feb 2024

4/10 Poor

??

21 Jan 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 1 night in Jan 2024