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Reviews of Hanoi Chic Boutique Hotel

3 out of 5
Hanoi Chic Boutique Hotel
51-53 Bat Su Street, Hoan Kiem, Hanoi

Reviews

8.6

Excellent

Rating 10 - Excellent. 42 out of 98 reviews" "
Rating 8 - Good. 39 out of 98 reviews" "
Rating 6 - Okay. 14 out of 98 reviews" "
Rating 4 - Poor. 2 out of 98 reviews" "
Rating 2 - Terrible. 1 out of 98 reviews" "

8.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Hanoi Chic Boutique were absolutely lovely and the best part of the stay. They’re kind and welcoming and very helpful as well, they were happy to arrange airport transportation, tours and stored my bag while I was in Halong Bay. The room was simple but comfortable with everything needed, same with the breakfast. Overall a really lovely hotel and I would gladly stay there again.
Response from Chic Boutique Hotel on 21 Feb 2024
Dear Cristine,Thank you so much for your great comments. Our Chic Boutique team hope that you will come back to our hotel again in the future. See you soon.

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Night Stay in Hanoi
This hotel is in the perfect location. We were so close to many of the things we wanted. Restaurants, bars, the night market, and Hoan Kiem lake were all within a short walking distance. The staff here were truly some the nicest people we met in Vietnam. They are genuinely there to make sure you have a great time on your trip and do not hesitate to take all the recommendations that Anna gives you! She's the best :) They will also book your transportation from the airport which is great.
Stayed 2 nights in Oct 2023

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anna was so great to help us check in and showed us a heap of awesome local places to visit and dine at. Her and the team were very welcoming, would stay here again.
Stayed 4 nights in Nov 2023

8/10 Good

Niezl

Stayed 4 nights in Oct 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so helpful, gave recommendations, breakfast was a small buffet plus made to order, something for everyone
Response from Chic Boutique Hotel Team on 8 Mar 2023
Thank you so much for your compliments. Hope to have another chance to serve you in our hotel again. All best to you!

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Father & Son
This is our second stay and it was fantastic again. Very helpful staff, clean comfortable rooms and a great breakfast
Stayed 2 nights in Feb 2023
Response from Anna on 11 Feb 2023
Thank you so much for your stay and your review. We were so happy to served your family.We hope the next time, we have chance to meet you more time in Vietnam.Hope all the best thing to your family.

10/10 Excellent

Narendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overly staff But MY WELCOME DRINK was NOT given
Stayed 2 nights in Jan 2023
Response from Thank you on 16 Jan 2023
Dear Sir,Thank you for your feedbacks. Hope to see you one more time in Hanoi.Chic Boutique team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful and professional staff. Great location in the old quarter. Good room and very good breakfast.
Stayed 4 nights in Jan 2020

10/10 Excellent

Jermaine, Philippines, Manila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, within old quarters. Room was nice, tv, aircon, comfy beds, hot shower, kettle, basically everything you'll need. All the staffs and recep were very helpful. They recommended restaurants, and tours, at a reasonable cost. Tracy waited until 3am when we arrived the hotel and helped us w whatever we needed.
Stayed 4 nights in Oct 2019

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice
I had an excellent experience at this hotel. The location is perfect for exploring the Old Quarter, the staff was very friendly and helpful, the bed was comfortable, and the breakfast was delicious.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Good position. Staff very welcoming and helpful. Clean and good value for what you pay. Good breakfast.
Stayed 1 night in Jul 2019

10/10 Excellent

SithuTun, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed during my stay and I recommend this to others.
Stayed 1 night in May 2019

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at Hanoi Chic Boutique. We were delighted on arrival to find that our room had been upgraded to a large family room with a balcony facing the street. The room was great. Even though we arrived late at night we were able to order food to the room which was very handy. The staff were all very friendly and helpful. The only slight complaint we have is that the breakfast was not the best. There were a few items on a menu that you could order to be freshly made and then a table with fruit and other cooked items to help yourself to. I ordered the pancakes with chocolate and banana and it came as one tiny pancake with a small dash of chocolate and about 6 banana slices - definitley not enough to fill me up! One day there was pumpkin soup out but there were no labels on the hot food and no spoon to serve it. The juice was also very watery and not nearly as nice as the lovely fresh fruit that was available to choose from. Nonetheless, we really enjoyed our stay at Hanoi Chic Boutique and particularly liked its location within the old quarter.
Stayed 2 nights in Apr 2019

8/10 Good

Awildalys, Puerto Rico, USA

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The hotel staff was wonderful and helpful. The location was perfect to discover the nightlife, street good and night market. As a recomendation, they must leave the A/C on in the rooms to get a better sleep. The hot outside is oustanding.
Stayed 3 nights in Apr 2019

10/10 Excellent

Zee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's located on a very safe street in Hanoi! Staff is great and I recommend to always go for the family room even if solo.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel location is excellent for wandering the streets. The staff were super friendly and helpful. They arranged all our tours and helped arrange a hotel and transportation to our next location. We enjoyed our stay in the city.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great hotel very central to just about all that Hanoi can offer.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Great breakfast. Nothing to dislike. Great location as well.
Stayed 4 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stuffs are not as friendly & english communication is not there
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2018

10/10 Excellent

Jose Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL IN CENTER OF OLD QUARTER
Initial problem with my booking....there was no room for me despite a guaranteed PAID reservation through Hotel.com. They arranged for me to spend my first night in a sister hotel in the same area, then i was able to transfer back to the Hanoi Chic Boutique Hotel the next day to rejoin my 7 other friends who were staying there. Amazing staff esp. Ruby, Phinny, Ryan and Giang. They made our stay memorable. Location is excellent! Breakfast was very good!! Will definitely stay there again.
Stayed 3 nights in Oct 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Stayed many times at this hotel, nice little area in Old Town, good bars around plus good places for breakfast. Hotel is clean comfortable , air con, wifi all work, tea and coffee in room.. staff very helpful and considerate.....like this place allot and will return .
Stayed 1 night in Sep 2018

6/10 Okay

Crystal, Singapore

Liked: Cleanliness, staff & service, room comfort
Ok hotel for short stays
it's a decent hotel for a short stay. requested for a twin bed but got a double bed instead, was told no other rooms were available for booking, luckily the staff was good enough to squeeze in an extra bed at no additional cost for me. However, the toilet drainage system is terrible. When showing, it will flood the entire shower area and water drains very slowly. But when you leave it for awhile, the water level will decrease. Bed is comfortable too.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Average hotel
Average good location, staff helpful Air con inefficient and fridge inefficient in summer I don't want to add any more , I don't want to add anymore I dont want to add any More no more asked for no thanks no more no more no more no more no more no more no more no more no more no more no more no more no more
Stayed 3 nights in Jul 2018

8/10 Good

katherine

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel fine, bad transfer experience
Only stayed for literally 8 hours due to a flight delay. Hotel warned us about taxi scams from airport so we booked a transfer with them in an attempt to avoid stress. Hotel sent us specific instructions for the sign that the driver would be holding. When we came out of customs there was a driver holding a sign with my name on only written in red felt tip pen and a different hotel name folded down on the paper that the driver didn't want to show us (hotel had told us the sign would have the name of the hotel on and all other drivers had typed signs). Spent lots of money calling the hotel to check that this was the driver, who thought a different one had been sent. Taxi driver got very frustrated at the situation as we were instructed by the hotel not to get in the car. After about 15mins waiting for the hotel to call us back to confirm that this was actually the correct driver, we spent a bit of a hair raising journey to the hotel as the driver tried to make up the time that had been lost. In defence of the hotel reception, they called their manager the next day to discuss what had happened. Unfortunately the manager wasn't sympathetic and only knocked a third off the price of the taxi. Room itself was fine but very basic and hotel was within walking distance to the night market but after such a stressful journey there that the hotel should have taken more responsibility for, I would not stay again.

8/10 Good

L, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location friendly staff
Staff were nice and friendly. Location was great. Room was really pretty for the first part of my stay. Nice deco, comfortable bed, pretty little balcony. was put into another room when I was back, room looked abit older and worn down, still okay though. Overall it was good and would come back again!
Stayed 2 nights in Mar 2018

8/10 Good

L, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, friendly staff
Staff were nice and friendly. Location was great. Room was really pretty for the first part of my stay. Nice deco, comfortable bed, pretty little balcony. was put into another room when I was back, room looked abit older and worn down, still okay though. Overall it was good and would come back again!
Stayed 1 night in Mar 2018

8/10 Good

Yves r.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in horrible city
Decent small hotel in old quarter Hanoi.....but what a noise/chaos. Staff was very friendly and breakfast was good. Hanoi is a disaster... you cant walk, cross the street because of crazy motorbikes everywhere. We litterally ran away to Ninh Bin(Tam coc) where we found one of the greatest places on earth
Stayed 2 nights in Jan 2018

8/10 Good

christina, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with good location
Have a pleasant stay at chic boutique Hanoi. Room is very comfortable and clean, just that there are some ants in the cups when we checked in, the rest is okay. The hotel location is very strategic as it is located at the center of old quarter, near to everywhere and there is a lot of coffee shops and food stalls along the street. They provide nice breakfast too. The staff there are very attentive and helpful. Had some problem with the room arrangement but the staff there helped us to sort it out. Overall it is great value for money.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The room is not very clean especially the kettle (very oily inside). Staff are quite attentive. The breakfast is good with lots of varieties.
Stayed 1 night in Dec 2017

10/10 Excellent

y, south korea

Liked: Staff & service, property conditions & facilities, room comfort
Nice location friendly staffs
Prices, staff, location, cleanliness, everything were nice Just except two thing :water leaked from bath after shower :there were many ants near bath( but they never came out of the toilet so it was okay in the room) I recommend this hotel to stay, close to everything and quite. Staffs are really friendly and nice. Rice noodle they serve for breakfast is really delicious.
Stayed 3 nights in Dec 2017

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent littke hotel in the old quarter with very friendly and helpful staff.
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2017

8/10 Good

Vanessa, Auckland, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice little hotel on a quiet street
I had a beautiful experience with Hanoi Chic Boutique Hotel. The room was very well sound proof, we didnt hear a thing from the busy street. Bed was super soft and comfy, very good value for your money
Stayed 3 nights in Nov 2017

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is ideally situated in the Old Quarter of Hanoi and is surrounded by both Coffee Shops and many places to eat. Breakfast was buffet style with both Vietnamese and Western plus the chef also cooked other food to order. The staff at the hotel were without exception both professional and friendly. Ryan in particular had an almost encyclopaedic knowledge of where the best places were For eating, drinking and sightseeing. We will stay at the same hotel on our next visit to Hanoi
Stayed 9 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff: very helpful Location: Convenient Definitely will stay again for next visit.
Stayed 5 nights in Oct 2017

10/10 Excellent

Doug, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in.old quarter
There is somethong something,special when..staying in.a.small.boutique property Hanoi Chic Boutique Hotel is well.placed to make visitors feel welcome. The rooms.are well appointed and.nice amd.quiet
Stayed 6 nights in Sep 2017

10/10 Excellent

Tom, Newcastle upon Tyne, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi Chic Boutique Hotel - Most excellent!!
The Hanoi Chic Boutique Hotel is an excellent hotel in the middle of the old quarter. The staff at the hotel are so friendly and very helpful. They all go out of their way to make sure that you are happy and comfortable during your stay. I had day trips organised by the hotel and they were all excellent. The staff spoke excellent English too.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Although I had to change hotels as soon as I got there, the new hotel was centrally located and the rooms I stayed in were excellent. The staff were only too ready to help when I needed to stay another night at the last minute.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was new and decor was amazing. Location was prime and quiet. Staff very accomodating and always smiling.
Stayed 1 night in Sep 2017

10/10 Excellent

adam, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only place to stay in Hanoi.
I arrived abit early to the hotel, so the staff provided me with a drink to cool myself down, I was informed that my room was not ready which was ok as I had arrived earlier than the book in time, but I was informed about some very good coffee shops in the area, and I went to one, when my room was ready, I was lead to it by the manager, a warm and welcoming woman, and told about the room, it was a very good room providing me with my needs.everyday the room was cleaned and I was greeted with a warm Smile everyday, breakfast was very good, a honoury menstion to ryan lee, who greeted me in the evening and was very good at giving me information and banter in the evening, which I enjoyed a lot. The rest of the stuff where brilliant tell me where to get a Khan ran. All In all this is the only hotel to stay in Hanoi.
Stayed 5 nights in Jul 2017

8/10 Good

Claudio, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly, helpful and nice staff!
We had a great stay! Very clean and comfortable room. Very nice breakfast, also very friendly and flexible! The only thing that needs a change are the carpets in the hallway but we really did not mind about it.
Stayed 1 night in Jul 2017

8/10 Good

Lisa, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel located conveniently in the old quarter
We had a lovely stay at the Chic Hotel. It is great value for money. The location is really handy to everything. The hotel can organise a transfer for you. If you don't have a lot of luggage you could pay 30,000 for the airport bus and it's drop offs are close by that you could walk. They have a travel agent on site who can arrange transfers, sight seeing, cruise on Halong bay and flights.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious room with early check in
Staff are very friendly and nice. Breakfast is good with local Vietnamese food plus varieties of bread and cereal

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Staff were great by day and distinctly average by night! I asked for help for money transfer as was robbed in Ho Chi Minh and relying on hotel help plus western union! He said no despite my desperate plea's! Cool hotel in heart of beast! Other local hotels more helpful to those in distress!

8/10 Good

Verified traveller

Liked: Staff & service
great staff
A good city break

10/10 Excellent

jeff, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Great value for your money . Staff could not do more , always someone to open entry door for you . The two girls at the reception , Lan and Linh are a credit to Vietnam an their families The hotel " Chic boutique " did very well to employ the staff they have . Don't be afraid to use motor scooter guides . I think they are great value and a good laugh
parking a premium
2 hour tour $3.00
check out hair cut forth from end