Dear Ve: We very much appreciate your time to review your stay at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your comments concerning the breakfast experience are well noted. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Wen Kai , Thank you for the great score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for the great score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear smar, Thanks for taking your time to share your experience based on your stay in Sofitel Hangzhou Westlake. Hangzhou is a very livable place, Marco Polo praised Hangzhou as a "paradise on earth". We are looking for see you again in Hangzhou, in Sofitel Hangzhou Westlake. I am honored that my general manager name"Raymond" was praised in your comments. it's our pleasure to service and to be helpful to every guest. You are so warmly to mention it in your eye, thank you for your encouragement to us. Also, I will share your comments with my team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear guest, Firstly thankyou for taking the time to provide your feedback to both ourselves and our future guests. Everything we learn from our guests good and bad helps us move our business forward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Guest Experience Manager Sofitel Hangzhou Westlake

Bonjour guest: Thank you for taking the time to write a review and tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for the score of our hotel! We are glad to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the A/C problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Abdul Aziz, Thanks for taking your time to share your experience again on hotels.com. It always a pleasure to receive positive feedback. I am so glad that the three ambassadors, Anisa,Chhing and Felicity has done a good job to provide a memorable stay in Sofiel Hangzhou Westlake. I will share your comments with our team especially with them three, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear guest, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Seo-Yong, Thank you for the great score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. The terrific location is highly recommend by our guests, i'm so happy to know that you agree with it. Thank you again for your comments and we are looking forward to see you soon and wish the stay be a pleasant one. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for the score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Eric Thank you for the great score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for taking time to scored us on based on your stay in Sofitel Hangzhou Westlake. We have been committed to improving the quality of our service. So it's very important to us to receive your feedback. Please feel free to contact us to tell us your suggestion if it is convenient for you. We would like to share it. Thanks for your share again and we're looking forward to see you again, and promises give you a high quality service. Sincerely Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, I hope the reminder of your stay at Sofitel Hangzhou Westlake turned out to be great. I wanted to respond directly to you regarding your check-in and room experience. We're here to ensure consistent and excellent service for all of our guests. I hope you'll staying with us in the future, and i'm committed to ensure a memorable stay for you. If there is anything further i can do for you, please contact me. Best regards. Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Please accept my apology since your overall experience did not up to your expectation. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Based on your feedback, the management team discussed seriously, we updated the SOP so that we can most meet the guest's demands. Besides, I hope to have the opportunity to lead you to visit the rooftop when you stay again. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear guest, Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that hotels A/C & lighting in romm did not meet your expectations; please allow me to express my sincerest apologies.But your compliment on service is really encouraging us, we feel sparkled. we hope to have another chance to invite you back, and experience better facilities and service, I will ensure your stay will be pleasant. We appreciate your sharing your concerns again. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for the score of our hotel! We are glad to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for taking the time and telling us about your experience. Hotel terrific location is always recommended by most of our guests, I am glad that you do think the same, we would like to invite you back again and wish your next stay will be as pleasant as previous one. Guest Experience Manager Sofitel Hangzhou Westlake

Dear guest, Thanks for taking the timeto score your experience about your stay at Sofitel Hangzhou Westlake. Your experience did not meet your expectation, please accept our sincere apologies. It's my pleasure to hear your suggestion so that we can know more of your preference. It is our hope to have another opportunity to invite you back and we are here to ensure you will receive better staying experience. Thank you again for your concern. Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for the score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for taking time to scored us on based on your stay in Sofitel Hangzhou Westlake. We have been committed to improving the quality of our service. So it's very important to us to receive your feedback. Please feel free to contact us to tell us your suggestion if it is convenient for you. We would like to share it. Thanks for your share again and we're looking forward to see you again, and promises give you a high quality service. Sincerely Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for the great score of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for the score of our hotel! We are glad to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear S, Thank you for staying with us and writing a review on Expedia. It's a pleasure to receive your positive feedback, our staff attentiveness has always mentioned by our customer as you recognized, it is also our hope to provide a high quality service to our customers, i will share your comments especially your suggestion with our team, and we wish your next stay will be as pleasant as the previous one. Thank you again for your comments. Guest Experience Manager Sofitel Hangzhou Westlake

Dear guest, Thank you for taking time to share your experience based on your stay in Sofitel Hangzhou Westlake. The overall was not up to your expectation, please allow my sincere apology. Our management team discussed your opinion during the morning briefing meeting. It can be say your/any custom feedback is important to us to improve the quality of service. To be reassured, we'll enhance the training the skills of the receptionist, so that they can provide any reasonable service for you anytime. Thank you so much for your feedback. We're looking forward to see you again and i promise we'll provide you a high quality service. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Joan, Thank you for your feedback based on your stay in Sofitel Hangzhou Westlake. Thank you for praised of room and breakfast in hotel. We hope to welcome you back to our hotel very soon! Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for taking time to share your experience based on your stay in Sofitel Hangzhou Westlake. Overall was not up to your expectation, please accept my apology. Regarding your feedback on air-conditioning,The hotel air conditioning is not dual cycle, that is, it can only heat, or cool, but cannot do both in different parts of the building. Sorry we don't have the A/C at the season, Again, I'm sorry we didn’t explain this properly. We've fixed it now. Thank you again for your concerned, and we wish have an another opportunity to invite you back. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake

Bonjour NG, firstly thank you for taking the time to share your experience based on your stay in Sofitel Hangzhou Westlake. I was grateful that you share to me regarding the air conditioning issue. I apologize for the very difficult experience you have had bad stay because of the lack of cooling in the hotel.Actually, our system is known as a 2 pipe air conditioning system, that is it can heat or cool at any one time but never both. Its challenging for us to determine when this downtime can be endured, too early and some guests will be too cold, too late and some guests will be too hot. Its a decision that uses the best insights and experience we have. And at that season, only hot air in room, so sorry it cannot up to your expectation. we make some very basic promises when we call ourselves a hotel. A good nights sleep is at the heart of that promise, and we haven't been able to deliver that to you. We will of course provide some relief but it wont give you back the memory you hoped for in Hangzhou. Simply, I'm sorry. we hope to have another chance to invite you back and ensure your next stay will be a good memory one. Guest Experience Manager Sofitel Hangzhou Westlake

Dear Guest, Thank you for the score of our hotel! We are glad to see you again very soon. Sincerely, Guest Experience Manager Sofitel Hangzhou Westlake