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Reviews of New Century Grand Hotel Hangzhou

4.5 out of 5
New Century Grand Hotel Hangzhou
818 Middle Shixin Road, Xiaoshan District, Hangzhou, Zhejiang

Reviews

8.4

Very good

Rating 10 - Excellent. 36 out of 87 reviews" "
Rating 8 - Good. 31 out of 87 reviews" "
Rating 6 - Okay. 18 out of 87 reviews" "
Rating 4 - Poor. 2 out of 87 reviews" "
Rating 2 - Terrible. 0 out of 87 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value place to stay
The hotel was very satisfactory
Stayed 2 nights in Feb 2019

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed and room.
Comfortable bed and room. Breakfast and meals not the best I ever had in China, and not too much in the area but very close to subway.
Stayed 4 nights in Oct 2018

6/10 Okay

Shih

Liked: Room comfort
The stay was ok, on the 10th day stay, they logged me out the system and told me that I need to pay more for the rest of stay. After all the explanations and trips up dawn the elevator, they apologized that was their mistake. To make it up he said will have the service to deliver a fruit bowl to my room, it was never arrived. I am back Home today.
Stayed 13 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don’t expect much
No staff can speak English , hotel interior is good but management is bad
Stayed 2 nights in Dec 2017

10/10 Excellent

chirag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Aug 2017

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
Clean and comfortable hotel. Hotel staff was very friendly and helpful.

8/10 Good

Dickson, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comforatable hotel.
wifi is really no good, need alot of funny registration and yet do not get connection at room for computer and phone.

8/10 Good

Chung Yu, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel while in Hangzhou XiaoShan are
Good stay but the room wifi signal was very weak, however the hotel sent over a router and installed in my room, problem solved.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

JING

8/10 Good

Jesus K.

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not quite a 5 stars
This is a Chinese chain hotel. Stains in the carpet, (something I have seen in most Chinese hotels I have been to). Also stains in the lower bed cover. Gim very poorly equipped with machines in need of maintenance. Restaurant breakfast was just acceptable. Staff can hardly speak english. On the good side, lots of amenities, spacious room, nice modern decoration.

10/10 Excellent

Don Smith, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Century Grand Hotel Hangzhou
Terrific 5 Star Hotel. Amazing value. The upscale Chinese restaurant is the best I've ever had. The Western buffet breakfast is excellent. I've stayed there several times and I will again and again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff needs to speak english.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very elegant hotel in a nice area.
I really enjoyed myself there. Modern fitness center.

10/10 Excellent

YCW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Colin, Australia - NT - Darwin

Liked: Cleanliness
Value: Over-priced, Could be better, over rated by them;

8/10 Good

Mike, Greensboro, N.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hangzhou special
Hotel chain, New Century group, is usually higher quality than a lot of Chinese local hotels. Front desk persons usually can speak English, somewhat limited, but most of these hotels have one or two well versed folks in English language. Wi-Fi worked well here. This is a change recently among Chinese hotels, as last year most still had the regular cord connection. Rather large hotel, restaurant was pretty good

10/10 Excellent

AW, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business traveler
Very clean, comfort room. The location is bit remote from airport but still ok.

10/10 Excellent

Laura, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very western and clean.

10/10 Excellent

Kerrie, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Service: Remarkable; Cleanliness: Spotless;

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A great hotel but...
Everything is perfect with this hotel with 2 exceptions: The location is far from the main tourist attractions so you are forced to have a daily long travel if you came as a tourist. The staff does not speak English well. We asked for help with the bath and they got us milk. There was a bad understanding on a second phone call as well. Breakfasts are a great feast here so I suggest you go on a diet before you come here.

10/10 Excellent

leimin

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Kerrie, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Fantastic; Service: Outstanding; wow from the moment you walk in

10/10 Excellent

Ali, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - 5 stars
Only stayed here one night but could not fault and would definitely return in the future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel. Nothing really bad to say.
About the only thing negative I can say is the the buffet dinner, and I suppose the same thing for the breakfast, is that although it was quite diverse and pretty good food, there was alot of cross contamination of different types of food. For example I don't eat pork, but utensils used to serve pork dishes and say lamb would be the same. SO I felt I couldn't eat too much of the meat. Same with the fish and seafoood. But this is China and you just have to deal with it.

10/10 Excellent

Candy, Orem, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Our hotel experience was very nice...the service was great, the breakfast offerings were substantial, and the only downside was there was construction for putting the subway in so it was not that easy to get to the hotel. The taxi ride to the West Lake area was about $10 US, which might be considered a downside.

10/10 Excellent

Ramdath, Zaandam, Nederland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good hotel, but far from the city centre
A good hotel, but far from the city centre of Hangzhou. Take 30 minutes with the taxi from the train station. Just next to the hotel ( october 2011) working is going on for a metro network. Shopping is nearby. Restaurant in the hotel is very good and cheap. All food was ok. Personal was friendly, but do not speak good English to give good information on the information desk. Checking desk was fine. Hotel at all is very good.

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得再来
非常好好的住宿体验。下次还会优先开元
Stayed 1 night in Feb 2021

10/10 Excellent

CHAO-CHING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有機會，下次還會去住
Stayed 3 nights in Nov 2019
Response from Leo on 30 Nov 2019
尊敬的宾客，您好！感谢您选择入住杭州开元名都大酒店。住在名都，您不仅可以尝江南味道早餐、还可以玩真枪射击、喝麦芽Whisky，享云端SPA、品中国好茶，体验超棒哦。尽享更多开元关怀，我们在这里等你哦。衷心期待您的再次光临和体验，祝您生活愉快！

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Poor temperature control
air conditioner was not properly operated. It's so hot in the room as well as hotel lobby.
Stayed 1 night in Sep 2019
Response from 杭州开元名都大酒店 on 8 Oct 2019
Dear guests,Hello！ Dear guests, Thank you very much for choosing Grand New Centry Hotel HangZhou. I'm very sorry that I couldn't bring you a good check-in experience. I hope you will encounter any problems or opinions during your next check-in. We welcome you to share with us in the first place so that we can solve them for you in time. Kaiyuan hotel, enjoy what you think, we sincerely look forward to your coming again.

4/10 Poor

Jung Ju

Disliked: Staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

jeongoh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
욕실에서 반신욕하면서 티비를 볼수 있음. 화장실에 티비스피커가 연결되어 있음
주위에 편의점은 없습니다. 다만 맞은편에 백화점이 있어서 지하 먹거리, 마트가 있어서 좋습니다.
Stayed 2 nights in Jan 2019

10/10 Excellent

Oro, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
綺麗なホテルでした。英語が通じないことがありましたが、スマートフォンの翻訳機能を使われていたので、問題無く話ができました。
Stayed 1 night in Oct 2018
Response from Leo on 17 Nov 2018
亲爱なる賓客、こんにちは。私达の支持を心から感谢します。あなたの理解と包容、小元は心に感动します。あなたのご好评とご褒美に、小元は见て、心に喜びました。将来、より良いサービスを提供するために、私たちは絶えず向上します。ご再お越しいただきまして、お楽しみに!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Only nice location
For Chinese is ok for that hotel but for other countries people are not comfortable to stay, coz they really cant not speak english. Even i would like to order for room service, it is really hard to orde coz of there english skill.
Stayed 3 nights in Aug 2018
Response from Leo on 3 Sept 2018
Dear guests，Hello, thank you very much for choosing to stay Grand New Centry hotel in Hangzhou ! Our general manager of the hotel attaches great importance to the service quality, and the hotel has been continuously improving and improving the service quality. We are very sorry for the inconvenience caused to you, and we are very grateful for your understanding of us. We will continue to strengthen our English training. I hope the next time will please you. I look forward to seeing you again and wishing you a pleasant life!

8/10 Good

TSUNG-PEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food only provided till 12am. Not convenient for business traveller who arrived hotel after 12am.
Stayed 1 night in Dec 2017

10/10 Excellent

HYEONG REOL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2017년 국경절에 항주에서. .
5성급 호텔로 숙박하기 좋은 곳임. 항주시내가 아닌 신도시에 위치해서 주변 인프라는 미성숙된곳임. 신도시로 향후 주변인프라가 완성되면, 좋을듯....항주공항을 이용하실분은 적극 추천합니다
Stayed 1 night in Sep 2017

10/10 Excellent

Pennymagic01

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Andrew, Yuk

Liked: Cleanliness, staff & service, property conditions & facilities
地氈，網线
我入住此洒店數天，發現其中有房間的網綫不能用。而地氈更有凸起來的狀況，轉房后都有同樣情況，如此會對客人做成不必要的危機！需多加留意！
Response from rm.hzmd@kaiyuanhotels.com on 17 Jan 2017
尊敬的宾客：您好，欢迎您选择杭州开元名都大酒店。关于您所说的问题酒店也是十分的重视，在每年的更新改造计划中都会有相应的推进。您下次入住时，可以提起那打电话致电快捷服务中心，我们会给您做好提前的安排。开元酒店，享你所想！我们真诚期待您的再次光临！

6/10 Okay

Verified traveller

Liked: Room comfort

4/10 Poor

KUO HAO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
差勁的網路

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
The wifi was very poor and worse that NOONE understood or talked english. I almost missed my flight. I had asked for a taxi to the airport at 7.15, but they couldn't even to that right and thought I needed it for 9...... Not a hotel for foreigners

6/10 Okay

TALK, 제주도

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
직원 근무 숙련도가 형편없음
가격 대비 괜찮은 편이나 직원들 숙련도가 떨어지고 아침 식사는 별로임 실제로 우리팀 예약이 안되어 있다고해서 약30분 이상 지체되었고(예약 번호랑 파우처를 보여 주었음에도) 확인 후에는 요금은 지불 되었냐고 물어서 어이없었고 우리 옆에서 한 손님이 항의하다 화내면서 직원에게 휴대폰을 던지는 일도있었음 우릴 마중나온 라이온스 절강성 총재도 나를 보면서 미안하다고 할 정도

8/10 Good

HANJUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort