Lobby
Check availability

Reviews of Grand Metropark Hotel Hangzhou

2.5 out of 5
Grand Metropark Hotel Hangzhou
No 2 Pinghai Road, Shangcheng District, Hangzhou, Zhejiang

Reviews

8.0

Very good

Rating 10 - Excellent. 54 out of 208 reviews" "
Rating 8 - Good. 111 out of 208 reviews" "
Rating 6 - Okay. 27 out of 208 reviews" "
Rating 4 - Poor. 12 out of 208 reviews" "
Rating 2 - Terrible. 4 out of 208 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Central location suitable for downtown shopping and within walking distance to the West Lake, breakfast is more geared towards oriental taste. The bathroom in the standard room is a bit tight if you’re if larger size. The staff are keen and helpful. Great green tea leaves in room.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Worth the price
This hotel has to be located in one of the most convenient areas for tourists. Within walking distance from many popular sites. The building itself is quite old and has very thin walls which makes it quite difficult for a good night sleep.
Stayed 2 nights in Dec 2019
Response from Iris Xu on 30 Dec 2019
Dear Guest, Thank you for your honest feedback.We are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.we will work hard to improve our service. Thanks for letting us know.

10/10 Excellent

WL, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looked dated but the room was clean and confortable with excellent housekeeping service.
Stayed 4 nights in Dec 2019
Response from Iris Xu on 26 Dec 2019
Dear Guest, Thank you for your comments. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Iris Xu on 21 Nov 2019
尊敬的客人：非常感谢您下榻杭州维景国际大酒店。对于您的赞赏，我们深受鼓舞，将一如既往地为您提供最优质的服务。祝您生活愉快！

10/10 Excellent

ZanyTraveler, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well appointed hotel with a pleasant staff and a lovely restaurant. Breakfast buffet is very good. About a 10 minutes walk to the nearest subway station and another 5 minutes to the West Lake.
Stayed 3 nights in Oct 2019
Response from Iris Xu on 12 Nov 2019
Dear Guest Thank you for your review, we are so pleased that you enjoyed your time with us. We do try to make everyone's stay as special as possible. We look forward to welcoming you back in the near future.

10/10 Excellent

Ji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Iris Xu on 21 Nov 2019
尊敬的客人：首先感谢您花费宝贵的时间在此留下您的点评。我们十分高兴看到您满意此次的入住体验。酒店地处杭州市中心，步行可至西湖、大型商场、地铁站，前往西湖周边各景区也非常便利，欢迎您在不久的将来再次光临我们酒店，并继续为我们提供宝贵的意见与建议！

8/10 Good

Chen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Iris Xu on 24 Oct 2019
尊敬的客人：感谢您给予我们中肯的评价，您的满意是我们的不懈追求，我们会再接再厉，保证我们的服务品质，期待您的再次光临！祝您生活愉快！

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
More of an American type hotel with all the amenities. It was very nice and the staff were very helpful. Close to shopping downtown and the lake is within walking distance.
Stayed 2 nights in Jul 2019
Response from Iris Xu on 23 Jul 2019
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

XUE QIONG KAREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Iris Xu on 19 Jun 2019
尊敬的客人：非常感谢您入住杭州维景国际大酒店并给予好评。“维系真诚，景致倾心”是酒店的经营愿景，我们也将始终秉持热情待客的服务之道，为每位客人提供真诚、热情的服务。期待您的再次光临！

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Iris Xu on 3 May 2019
尊敬的客人： 您好，感谢您的入住，期待您的再次光临。祝您生活快乐。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Iris Xu on 1 May 2019
尊敬的客人： 您好，感谢您入住酒店，您的满意是对我们最大的认可。期待您的再次光临。祝您生活愉快。

8/10 Good

Yoke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Easy and fast check in. Service good. Just a bit far to walk to west lake
Stayed 2 nights in Mar 2019
Response from Iris Xu on 4 Apr 2019
Dear guest, Thank you for your comments.We'd like to see you are satisfied with the stay at our hotel.Welcome to choose our hotel again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Iris Xu on 29 Mar 2019
尊敬的客人：您好，感谢你入住本酒店，您的认可是我们最大的荣幸，竭诚期待您的再次光临。

10/10 Excellent

Kok Weng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff.
Superb staff, super helpful and treated with good hospitality. Good location, close to west lake 10-15 minutes walk and close to some outlet shopping area. Recommended for sure. I will stay again at the hotel for sure.
Stayed 2 nights in Mar 2019
Response from Iris Xu on 27 Mar 2019
Dear guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. Welcome to choose us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Room is nice, bright and clean. Great to have the air purifier in the room too. But toilet is abit dated and small.
Stayed 3 nights in Jan 2019
Response from Iris Xu on 18 Jan 2019
Dear guest, Thank you for your comments.We'd like to see you are satisfied with the stay at our hotel.We will do more update work to improve our hardware .Welcome to choose our hotel again.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2019
Response from Iris Xu on 12 Jan 2019
尊敬的客人：您好，感谢你入住我酒店，也希望能得到您的更多反馈，帮助我们不断进步。祝您生活愉快。

8/10 Good

Ellie

Liked: Cleanliness, room comfort
吃方便(老娘舅白饭蛮好吃), family mart nearby. 交通方便 around 10min walk to longxiangqiao metro station, also can walk to westlake around 15min. 公交车和地铁很便宜, hotel 叫的租出车比外面的贵。 Beside 华辰 hotel (community) 可以买 bus ticket to airport rmb20 per person.
Stayed 6 nights in Jan 2019
Response from Iris Xu on 18 Jan 2019
Dear guest, Thank you for your comments.We'd like to see you are satisfied with the stay at our hotel.We will keep providing the qualified product and service.Welcome to choose our hotel again.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 7 nights in Dec 2018
Response from Iris Xu on 4 Jan 2019
尊敬的客人： 感谢您入住杭州维景国际大酒店。竭诚期待您的再次光临。祝您生活愉快。

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Very good location, around 10 min walk to the subway and 12min to the west lake. The breakfast is very good with lots of western food options. The rooms are clean and comfortable, just the air conditioning was a little too hot! The staff can speak English. I highly recommend for foreigners.
Stayed 2 nights in Dec 2018
Response from Iris Xu on 2 Jan 2019
Dear guest, Thank you for your comments.We'd like to see you are satisfied with the stay at our hotel.For your comment on the air condition,we'll make adjustment.Welcome to choose our hotel again.

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location that most taxi drivers know about. Near enough to Hangzhou train station. Clean and comfortable room.
Stayed 1 night in Nov 2018
Response from Iris Xu on 4 Dec 2018
Dear guests, Thank you for your comments.We'd like to see you are satisfied with the stay at our hotel.We will keep providing the qualified product and service.Welcome to our hotel again.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2018
Response from Iris Xu on 3 Nov 2018
尊敬的客人：感谢您入住酒店，您的满意是我们的不懈追求，我们会再接再厉，保证我们的服务品质，期待您的再次光临！祝您生活愉快！

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly check-in, room upgrade without asking, information provided. Good size room and amenities.
Stayed 4 nights in Oct 2018
Response from Iris Xu on 1 Nov 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2018
Response from Iris Xu on 3 Nov 2018
尊敬的客人：感谢您入住酒店，您的满意是我们的不懈追求，我们会再接再厉，保证我们的服务品质，期待您的再次光临！祝您生活愉快！

8/10 Good

Kok Kwong, good location, starbuck & subway station is just b

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Iris on 22 Sept 2018
尊敬的客人：非常感谢您入住杭州维景国际大酒店并给予好评。“维系真诚，景致倾心”是酒店的经营愿景，我们也将始终秉持热情待客的服务之道，为每位客人提供真诚、热情的服务。期待您的再次光临！

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Bath room is outdated. Lighting is dark and the color temperature of the mirror light is to low.
Stayed 4 nights in Jul 2018
Response from Iris Xu on 6 Aug 2018
Thank you for your honest feedback.Our hotel has been in business 20 years.To make our hotel your best choice both in terms of hardware and services, renovation work will be carried out in a planned way in recent years. We look forward to welcoming you back in the near future.

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable experience
The staff were very helpful, environment very pleasant and location close to west lake and shops. Because of this taxi fares cheap.
Stayed 5 nights in Jul 2018
Response from Iris Xu on 1 Aug 2018
Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fanstastic hotel
A very convenient location to night bazaar, Malls and restaurants. Hotel Room was clean and movie channels to entertain kids. Great service!
Stayed 1 night in May 2018
Response from Iris Xu on 8 Jun 2018
Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel.Welcome to choose our hotel again!

10/10 Excellent

Beckpea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my first visit to China so I had no idea what to expect. The staff were extremely friendly and helpful - nothing was too much trouble. The room was spacious, clean and comfortable, and the restaurant served a great breakfast with lots of choice including both Chinese and Western foods. I would definitely book this hotel again if I return to Hangzhou.
Stayed 5 nights in May 2018
Response from Iris Xu on 16 May 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2018
Response from Iris Xu on 11 Dec 2018
尊敬的客人：非常感谢您入住杭州维景国际大酒店并给予好评。“维系真诚，景致倾心”是酒店的经营愿景，我们也将始终秉持热情待客的服务之道，为每位客人提供真诚、热情的服务。期待您的再次光临！

8/10 Good

chay hiang

Liked: Cleanliness, property conditions & facilities, room comfort
Near west lake
Location is quite near west lake. Takes about 30 mins of casual strolling to get there.
Response from Iris Xu on 9 Apr 2018
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel.We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Ferry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location, bad wifi
It's nice hotel, clean, and somewhat close to West Lake, subway station, restaurants, shopping places (around 10 - 15 min walk). In front of hotel, there is bus stop to / from airport. Wifi is terrible, can't use it at all.
Stayed 1 night in Mar 2018
Response from Iris Xu on 20 Mar 2018
Thank you for your recent patronage in our hotel.We feel sorry for the experience that you have encountered. For your comment on WiFi, we have informed the IT department to improve it.We will keep providing the qualified product and service. Welcome to choose our hotel again!

2/10 Terrible

TIN CHI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay another hotel.
Their rooms are old. Their check-in staffs haven't heard of hotels.com. Their toilet almost didn't flush. Their check-out time was too long. Their breakfast staff didn't know what is scrambled eggs. There is no view in the room. Their Internet doesn't support communication via Port 22 (you know what that means).
Stayed 2 nights in Mar 2018
Response from Iris Xu on 20 Mar 2018
Thank you for your recent patronage in our hotel.We feel sorry for the experience that you have encountered. For the problems you mentioned, we have informed the service team to improve it.We will keep doing the right things and keep moving on improving guests' experience. Hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Hangzhou Visit
It was our first ever visit of Hangzhou, and Grand Metropark Hotel helped make our trip so very enjoyable. Just a short walk to the beautiful West Lake, and it's central to shopping, dining, and the Subway. All these are its strong points. Moreover, the food there was good, and wonderful service..
Stayed 4 nights in Mar 2018
Response from Iris Xu on 20 Mar 2018
Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Although a bit old from outside but inner very clean and nice. Super king size bed ...nice customer services and easy to access for meals , mrt, shopping,sight seeing...
Stayed 2 nights in Jan 2018
Response from Iris Xu on 22 Jan 2018
Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, decent hotel.
Better than expected hotel. Fkr the price the facilities were impressive. Not the best, but a great deal indeed.
Stayed 1 night in Aug 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

6/10 Okay

xiaoming

Liked: Cleanliness, room comfort
There was construction noise through our 2 days stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is convenient to west lake, shops, restaurants and metro. Room is small but very comfortable.
Response from Maria Xue on 14 Apr 2017
thank you for you stay with us, we are appreciate for your comments.

8/10 Good

Tien H

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel to stay
It is quiet , convenient location. Walking distance to West lake.

10/10 Excellent

IAN, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hangzhou tourist visit
We were in Hangzhou for 8 days touring the city, Wu Zhen, Hangzhou. The hotel was conveniently located, had an excellent coffee shop on the premises.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
mrs
it is very small and old. Bad

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
位置好去哪都方便。服务凑合。房间小而且太差 还定的是商务房 洗手间门都是坏的。不会再住了，

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest
Good experience!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Very convenient if slightly tired decor
Hotel in a great location near the Bund and well priced. Décor old fashioned and staff a bit grumpy. Fitness centre equipment mostly not working. Breakfast average. Room clean and comfortable. Worth it for the location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Clean rooms and excellent service. I liked that the airport bus stops at the hotel, and that West Lake is a 10-15 minute walk.

6/10 Okay

Verified traveller

10/10 Excellent

Pim, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, well-maintained
Airport bus stops right front of the hotel. Close to the city center. The hotel was very clean and well-maintained. I will definitely come back.

8/10 Good

jdubbya, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
No hassle accommodation
Overall this hotel was very comfortable and everything worked. The main area of improvement would be for some staff to have a little more English - not a lor, just a few key words pertinent to hotel environments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Better than expected
This hotel is pretty nice. The entrance is very grand, and compared to a lot of china the condition is very good. Location wise it is a bit further from the lake front than you'd want if you are walking. For me on a bike it was ok but you have to go through a number of intersections. I used the pool which was a nice size, but pretty boring, nothing interesting or classy about it, just a pool.

8/10 Good

Matt, Changzhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tight ship.
It's not one of the incredible luxury hotels you find in China, but you aren't paying for one, so that's hardly a surprise. It's quite good, given realistic expectations.