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Park-Hotel Hagenbeck

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Luxury
4.5 star property
9.2

Wonderful

Luxury family-friendly hotel near Hagenbeck Zoo

Located close to Tropen-Aquarium Hagenbeck and SchwarzLICHTviertel, Park-Hotel Hagenbeck provides a free daily manager's reception, a terrace and a garden. For some rest and relaxation, visit the sauna. The on-site restaurant, Restaurant Augila, offers breakfast, brunch, lunch, dinner and garden views. Enjoy the gym, as well as activities such as racquetball/squash. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in reception.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is RM644
RM690 total
includes taxes & fees
25 May - 26 May

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About this property

Park-Hotel Hagenbeck

  • Luxury family-friendly hotel near Hagenbeck Zoo
  • Located close to Tropen-Aquarium Hagenbeck and SchwarzLICHTviertel, Park-Hotel Hagenbeck provides a free daily manager's reception, a terrace and a garden. For some rest and relaxation, visit the sauna. The on-site restaurant, Restaurant Augila, offers breakfast, brunch, lunch, dinner and garden views. Enjoy the gym, as well as activities such as racquetball/squash. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as dry cleaning/laundry services and a fireplace in reception.
  • You'll also enjoy perks such as:
    • Limo/town car service, buffet breakfast (surcharge) and self-parking (surcharge)
    • An electric car charging station, babysitting (surcharge) and bike parking
    • Coffee/tea in reception, luggage storage and a TV in reception
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 158 rooms feature comforts, such as pillow menus and laptop-compatible safes, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
  • More conveniences in all rooms include:
    • Highchairs, children's dinnerware and art supplies
    • Hypo-allergenic bedding and pillowtop mattresses
    • Bathrooms with rainfall showers and hairdryers
    • 47-inch flat-screen TVs with cable channels
    • Wardrobes/cupboards, separate sitting areas and LED light bulbs

Awards and affiliations

  • Eco-certified property
  • This property participates in GreenSign Hotel – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 30
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 70

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
1 total (up to 20 kg per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls and pet-sitting services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 49.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by bank transfer and is due within 72 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 29 for adults and from EUR 15 for children
  • Self-parking fee: EUR 26 per day (in/out privileges)
  • Extended parking fee: EUR 182 per week
  • Nearby parking fee: EUR 8 per day(1640 ft away; open 24 hours)
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 70 (subject to availability)
  • Rollaway bed fee: EUR 49.0 per day
  • Hosted evening meal: EUR 45

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - DE 243316294
This property accepts credit cards and cash
Parties and events are allowed on site
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Frequently asked questions

Is Park-Hotel Hagenbeck pet-friendly?

Yes, this property allows pets (limit 1 total) with a maximum weight of up to 20 kg per pet. There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Park-Hotel Hagenbeck?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Park-Hotel Hagenbeck on 25 May 2026 start from RM644, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Park-Hotel Hagenbeck?

Self-parking is available for EUR 26 per day. Extended parking is available for EUR 182 per week. Limited spots are available.

What time is check-in at Park-Hotel Hagenbeck?

Check-in start time: 3:00 PM; check-in end time: anytime. Early check-in is available for a fee of EUR 30 (subject to availability).

What time is check-out at Park-Hotel Hagenbeck?

Checkout is at noon. Late checkout is available for EUR 70 (subject to availability).

Where is Park-Hotel Hagenbeck located?

This family-friendly Hamburg hotel is located near the airport, within a 5-minute walk of Hagenbeck Zoo and Tropen-Aquarium Hagenbeck. SchwarzLICHTviertel and JUMP House Hamburg are also within 2 mi (3 km). Hagenbecks Tierpark U-Bahn is only a 4-minute walk and Hagendeel U-Bahn is 17 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

8.4

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 609 out of 1001 reviews
Rating 8 - Good. 312 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 11 out of 1001 reviews
Rating 2 - Terrible. 8 out of 1001 reviews

Reviews

Verified

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the subway. Clean hotel and friendly staff. Room were good.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night stay

Perfect for a couple of nights for a trip to see Ed Sheeran at the Volkpark stadium. Only 15 mins drive from the airport, short taxi ride to the stadium and a 45 minute walk back. Breakfast was really good and not too busy. Would definitely recommend.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything perfect.

Conveniently located and very nice hotel. Great service and very friendly and capable staff.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well presented with good restaurant facilities. Unfortunately no kettle in room.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Bjarne Kofoed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELLENT STAY AND VERY FRIENDLY FOR CHILDREN

excellent stay with son grandson and grandfather very child friendly and excellent understanding for children both during dining (morning and dinner) and with play area with large stuffed bears, tigers, girafs and lions. Very fine and friendly service by all staff. exceptional place when visiting Hagenbeck Tierpark - discounts and special access A really pleasant experience and stay and we will be back
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Martijn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and helpful. Around the corner from the Hagenbeck Zoo and the U2 U-bahn. Hotel family room was spacious, definitely coming back.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Concert in Hamburg

Absolutely the most clean hotel ever.. and we go ad least +40 every year. Great parking. Front desk personnel, smiling and helpful Restaurant great
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine overall. Location is great when visiting the zoo. Breakfast is 75 euro for 2 adults and 1 kid, which is close to our monthly budget, so we skipped it and saved 40% of the bill. The EV charger was available and free, which was amazing for us. There are two chargers charging at 7kw each
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic place to celebrate your birthday

I celebrated my birthday with family and friends. I couldn’t have been happier with the service and attention to detail. My guests and I were just blown away
Stayed 3 nights in Aug 2023
Verified

8/10 Good

Mark

Liked: Staff & service, amenities, property conditions & facilities
Was closed to public transportation.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Lasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was awesome, just near the zoo (the zoo itself is pretty overpriced. Had way better experience way cheaper in central europe, especially in prague) and 3-4 minutes away from U-Bahn station. This let us be in the center in about 15-20 minutes pretty easily and there is a direct bus route to airport from the same place. The staff was friendly, decent breakfast, really spacy rooms with themed decorations on each floor, the kids really enjoyed staying there after a well-know chain stay in Bremen. We arrived about 30 minutes before check in time and were given the keys right away. Nespresso machine with free coffee was a good addition for the stay. Maybe a kettle additionally would be even better. Also the fridge was almost full with mini bar items, so we had to store our snacks outside it.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Joonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicest hotels I have been in in a reasonably cheap price range. Location is peaceful area outside the center with good public transportation options. Room was perfect and had nice theme, all clean and everything as should be. Reception was open 24h and the staff were super nice and helpful, immediately dealt with any requests I had. The hotel has very nice saunas on the top floor, especially the Finnish sauna which on request was heated to 90c and was as good as would expect from a big sauna in a spa like environment. They also had Biosauna and infrared sauna which I did not use. Gym on top floor was good, but was more about endurance and small/body weight trainning (View was nice with windows out from the top floor).
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we've stayed at in a long time. Great theme, friendly staff especially in the restaurant. Decent garage with chargers. Will be staying again.
Stayed 1 night in May 2026
Verified

4/10 Poor

Sebastian

Mist Service!
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Friendly staff. Only two EV chargers - they could benefit from having more these days.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Warm clean and tidy, friendly and helpful staff. I relly like this place.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Vinayak

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, clean room. Elevetor was not working on 4th floor while coming down
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Tenesha

Disliked: Cleanliness, amenities, property conditions & facilities
There was no soap (all empty bottles), carpets and rooms had a drafty smell. Would not go back
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Will come back again!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Henning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great and stylish zoo theme
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Good location for work
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel - very good breakfast

Pro: -Service-minded staff -Location close to A7, convenient for a short overnight stay -Very good breakfast - Convenient parking in garage under the hotel Con: -Incredibly complicated check-in, requiring me to fill in a digital form with a lot of information I had already provided when booking -TV didn’t have Chromecast or a similar service
Stayed 1 night in Jul 2025