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Reviews of Okura Act City Hotel Hamamatsu

4.5 out of 5
Okura Act City Hotel Hamamatsu
111-2 Itaya-machi Chuo-ku, Hamamatsu, Shizuoka-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 619 out of 1000 reviews" "
Rating 8 - Good. 279 out of 1000 reviews" "
Rating 6 - Okay. 67 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Joey

Liked: Cleanliness, staff & service
The hotel is conveniently located close to the JR Hamamatsu station and the bus terminal. The staff was friendly and quick to support. The interior of the hotel has a sort of regal, grandiose and mid 1990s decor. The room I stayed in was reasonably large, 1 king size bed, but the furniture, electronics and bathroom is a bit dated when compare to some of the contemporary hotels in Tokyo and Kyoto. I didn’t try the restaurants in the hotel as there were many eating options around the hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shozo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, the view of Hamamatsu is fantastic.
Stayed 1 night in Mar 2024

8/10 Good

Prayag

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and stay is very good. Can add more vegetarian options in breakfast.
Stayed 14 nights in Jan 2024

8/10 Good

Lufan, Kanata

Stayed 1 night in Nov 2023

10/10 Excellent

Yu, Kennesaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

F. J.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Excellent view from room
Stayed 3 nights in Nov 2023

10/10 Excellent

Cecilia

Stayed 1 night in Oct 2023

10/10 Excellent

kenj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

kenj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

KEITH

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Absolute amazing. Superb room on floor 40.
Stayed 2 nights in Sep 2023

10/10 Excellent

Don

Stayed 2 nights in Sep 2023

8/10 Good

Antonio

Stayed 2 nights in Sep 2023

10/10 Excellent

Kazunaga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View of Mt Fuji
Professional in every way. Thank you!!
Stayed 2 nights in Aug 2023

6/10 Okay

Jerry, MACON

Stayed 1 night in Jun 2023

10/10 Excellent

Juan Carlos

Stayed 4 nights in Jun 2023

10/10 Excellent

Niko

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with a convenient access to the station. Our room was only one level below the observation deck level. We had a great view of Hamamatsu City. The room itself was spacious, clean, & well-maintained.
Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023

10/10 Excellent

Kumiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Kumiko

Stayed 1 night in May 2023

8/10 Good

Donald

Stayed 2 nights in Apr 2023

10/10 Excellent

Masato

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a short walk from Hamamatsu Station. It is the tallest building anywhere nearby, so views are impressive. Great luxury hotel experience that's still unusual outside of the biggest cities in Japan.
Stayed 2 nights in Mar 2023

10/10 Excellent

David

Stayed 1 night in Mar 2023

10/10 Excellent

Shin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW!
Excellent large rooms with great amenities. The view from the 42nd floor is spectacular.
Stayed 2 nights in Feb 2023

10/10 Excellent

Morikazu

Stayed 2 nights in Jan 2023

10/10 Excellent

Richard

Stayed 1 night in Jan 2023

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views over the city and to the mountains. If your lucky I ou will even see Fuji-San in the distance
Stayed 1 night in Dec 2022

10/10 Excellent

Hiroyuki

Stayed 1 night in Nov 2022

6/10 Okay

Norifumi

Liked: Staff & service
Stayed 1 night in Jul 2022

6/10 Okay

Yumiko

Travelled with family
The facility needs updates, carpet, and bathroom. The view from the room is excellent because our room was on the 39th floor. They charge per person, not per room.
Stayed 1 night in Jun 2022

10/10 Excellent

Masako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
An older but very elegant hotel. Many of the employees spoke English and all went out of tgeir way to help us. Discounted parking underneath the hotel. Great location, close to many places including the shinkansen and local trains. Excellent for a romantic weekday, large enough for a family trip
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you reserve through Expedia you will lose any benefit comes with the Harmony Loyal status such as free parking, free breakfast and free use of health club. I was not told about that.
Stayed 4 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and comfortable. Window was large with a great view. Great location with easy access to/from shinkansen. Great for a stay with little kids.
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from this hotel was really good. You can enjoy whole day watching out from the window. Also everything was perfect, room, furniture, spa, and staffs:)
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
better to confirm smoking room or not.
My room was smoking room, even I'm not a smoker. And I'm not sure because of the smoke, I felt really bad and had skin issue during the stay.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whatever happened to a Sunday holiday!
Over-all, it was a pleasant stay except for their breakfast ¥2400 which has a 10:00 a.m. sharp, cut-off. Stayed on a Sunday (three day holiday weekend) and they expect ALL people to take breakfast early? We came in at 9:45 and was told that they would have to take everything away at 10:00... paid a $50 breakfast for 2 and rushed you to select and have buffet in less than 15 minutes...?!!! What the heck!
Stayed 1 night in Jan 2020

10/10 Excellent

Yiu Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Again and will be again
I had been staying this hotel for couple times. This tome I booked a premium comfort room which on the very high floor and able to see the sea/river. I normally would like to open the curtain and let the natural light came in the room and I enjoyed being wake up by the morning sun shine. The room is cozy and equipped with capsule coffee maker. Overall I love the room very much!
Stayed 3 nights in Dec 2019

8/10 Good

Kevin

Stayed 1 night in Dec 2019

8/10 Good

Alma Joy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

TAKUJI

Travelled with family
Liked: Cleanliness
Good stay
The view is excellent because of top of skyscraper. The hotel is getting exhausted, but cleanness is fine. The service level is so-so, but, it is not reached “Okura - one of the most famous Japanese hotel chai - name.
Stayed 1 night in Aug 2019

10/10 Excellent

Yumi

Stayed 1 night in Oct 2019

10/10 Excellent

LIN SHAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay with amazing view.
Amazing view of the city, very pleasant check in experience, very clean room. Only downside was that the air conditioning was pretty weak even when set on max air flow.
Stayed 1 night in Nov 2019