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Reviews of Rakuten STAY VILLA Hakone Sengokuhara

3.5 out of 5
Rakuten STAY VILLA Hakone Sengokuhara
1246-748 Sengokuhara, Hakone, Kanagawa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 66 out of 95 reviews" "
Rating 8 - Good. 23 out of 95 reviews" "
Rating 6 - Okay. 2 out of 95 reviews" "
Rating 4 - Poor. 3 out of 95 reviews" "
Rating 2 - Terrible. 1 out of 95 reviews" "

9.4/10

Cleanliness

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jerome

Liked: Cleanliness
false advertisement
fireplace broken. close to a japanese army training facility. firing canon weekly from 7am to 6pm NON STOP
Stayed 2 nights in Oct 2023

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
pre-self check in was a bit confusing and there are different houses with different amenities and sizes of backyard which wasn't clear on the booking

10/10 Excellent

Hyrum and Susan, Dublin

Liked: Cleanliness, property conditions & facilities
Gorgeous!

8/10 Good

Albert

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Lo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
One of the best places we stayed at in Japan! Truly a luxury stay with so much space for activities! Provided sparkling waters, slippers, disposable towels, self-care gifts, & various amenities. We walked to a soba place nearby for dinner & Lawson for late night snacks. The only con is check-in is after 3pm & since it is a self check-in you would have to leave your luggage in the lockers at the station if you had other activities planned & didn’t want to lug your luggage around. We rode the bus to Owakudani & luckily they had lockers available there so we could shop luggage free & enjoy the sight. Otherwise, we had a magnificent stay. Can’t wait to come back in the near future! Trip type

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful modern property with its own private onsen. Loved staying here.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, room comfort
Best accommodation in Japan!
Truly the highest quality and roomiest accommodation I have experienced in Japan. Perfect for families. Every detail was thought of. I hope to stay here again. There is a tablet computer inside where you complete your check-in with a video call, but I couldn’t reach anyone after many attempts in the evening and morning. Check-out was very easy.
Stayed 1 night in Jun 2023

10/10 Excellent

Kwan Yiu

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great villa for kids and we enjoyed it very much. One thing to note/suggest if you are staying at the south villas, we found the route from the car park lot to the villa was a little bit dangerous when travelling with children with luggage as it was the main road with cars and buses driving past, no pedestrian path was available. the route needs to be improved. Everything else about the villa was excellent.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Adelene

Travelled with family
Liked: Cleanliness, room comfort
Generally a good family vacation outside the city
Generally good for a family of max 6 for comfortable family vacation. One of the Bathroom on level 1 is a little small hence 4* Property a little rigid with check out schedule. Requested for 30mins-1hr late check out but was turned down. Strictly no extension was what as told
Stayed 2 nights in Nov 2022

10/10 Excellent

Noriko

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was great! There were lots of useful things in the property and we enjoyed our stay. One thing we didn't like was that the cushions for outside foot bath were wet before we used them. Others were great and we definitely go back there again.
Stayed 1 night in Jul 2022

10/10 Excellent

miki

Stayed 1 night in Jul 2022

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved how this place had everything you needed such as soap, shampoo, dishwasher detergent, laundry detergent and more.
Stayed 3 nights in May 2022

10/10 Excellent

Nobuhiro

Stayed 1 night in Mar 2024

10/10 Excellent

ゆうき

Stayed 1 night in Mar 2024

10/10 Excellent

Yijun

Stayed 3 nights in Feb 2024

10/10 Excellent

lik wai

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

yuta

Stayed 1 night in Dec 2023

10/10 Excellent

ナギサ

Stayed 1 night in Dec 2023

8/10 Good

tsuyoshi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
掘りごたつは、年配者には、使いづらい。テーブル、椅子が良い。テラスの足湯の変わりバーベキュースペースが欲しい
Stayed 1 night in Dec 2023

10/10 Excellent

sau ching

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Kwun Chung

Travelled with family
Liked: Cleanliness, room comfort
Check in 手續時間太長，手續比較繁複
Stayed 1 night in Dec 2023

10/10 Excellent

SHINICHI

Liked: Cleanliness, amenities, property conditions & facilities
駐車場が狭いので案内看板が欲しい。 チェックアウトは11:00ならよりよい
Stayed 1 night in Nov 2023

10/10 Excellent

Pei-Jung

Stayed 2 nights in Nov 2023

10/10 Excellent

??

Stayed 2 nights in Nov 2023

8/10 Good

WANG

Stayed 1 night in Nov 2023

8/10 Good

kumiko

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
とても満足しました。
Stayed 1 night in Nov 2023

10/10 Excellent

CHULWHAN

Travelled with family
Liked: Cleanliness, room comfort
次もまた
家全体が広くてきれいだった。 駐車場が一緒にあって便利だった。 次回も利用したい。
Stayed 3 nights in Oct 2023

10/10 Excellent

??

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
매우 훌륭하고 가족들끼리 머물기 좋음 청결하고 쾌적함
Stayed 2 nights in Nov 2023

10/10 Excellent

HO YIN KEVIN

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

NAOTO

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

KIT CHING KIMONO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
地方非常乾淨，廚房夠大，床舒服，不過1/F 廁所及沖涼房開門後會有機會撞到該走廊行過之家人
Stayed 1 night in Sep 2023

8/10 Good

Yukari

Stayed 1 night in Sep 2023

8/10 Good

Megumi

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

TATSURO

Stayed 1 night in Aug 2023

8/10 Good

AKIKO

Stayed 1 night in Aug 2023

10/10 Excellent

mayumi

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
玄関入った瞬間からテンションが上がる部屋。 お鍋や食器、ラップからゴミ袋まで 全て揃っているので 自分の好きな食材のみ用意すれば大丈夫🙆‍♀️ 今回は、愛犬と一緒に泊まる事も出来 夏の楽しい思い出になりました。
Stayed 1 night in Aug 2023

8/10 Good

勝美

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
また泊まりたくなります。
Stayed 1 night in Aug 2023

10/10 Excellent

MIKA

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

k

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
3家族で泊まりました。部屋割りが難しく、1人だけリビングの、ソファで就寝。それ以外は大満足！温泉もひろく、最高の思い出になった！
Stayed 1 night in Jul 2023

10/10 Excellent

AKIKOORII

Stayed 2 nights in Jul 2023

4/10 Poor

NANA

Stayed 1 night in Jul 2023

10/10 Excellent

??

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
清潔感、設備など満足出来る施設でした
Stayed 1 night in Jul 2023

8/10 Good

KUDO

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

ヒロミ

Liked: Cleanliness, amenities, property conditions & facilities
とても良かったです。
Stayed 1 night in Jul 2023

10/10 Excellent

MASATAKA

Liked: Cleanliness, property conditions & facilities
とてもよかったです！
Stayed 1 night in Jun 2023

10/10 Excellent

しょうたろう

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
ファミリーにおススメです！
車がないと行動しにくい立地であるため、宿泊のすぐ側に駐車場があったら更に便利だと思いました。私たちは北の方に泊まり、駐車場まではちょっと距離がありました。 他の宿泊者には韓国人や中国人が多く(それは仕方ないとして)、夜10時過ぎても騒いでいるグループもいて騒音がちょっと気になりました。ホテル側から何らかの形でもう少し厳しく注意していただきたいです。 それ以外は文句のつけようの無いほど快適で設備もとても便利でした。 延長ケーブルまで置いてあり、その気配りには感激しました。 あとコンセント(直接USBを差し込めるものも含め)も沢山あってとても便利でした。 NetflixやYouTubeが居間のテレビでも寝室のプロジェクターでも見られるというのもすごく有り難かったです！
Stayed 2 nights in Jun 2023

10/10 Excellent

あきこ

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
外の足湯はチェックイン後、雨が降ってきて使用しなかったんですが、家の中のお風呂は温泉かけ流しで大変満足しました。
Stayed 1 night in May 2023

10/10 Excellent

yau yee erica

Travelled with group
Liked: Cleanliness, room comfort
Nice place to stay
Excellent experience for stay here. If there's some basic seasoning, it will be perfect. In addition, the pump of washing items is not in good condition. I think it is time to replace a new one.
Stayed 2 nights in May 2023