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Reviews of Fukuzumiro

3.5 out of 5
Fukuzumiro
74 Tounosawa, Hakone, Kanagawa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 155 out of 220 reviews" "
Rating 8 - Good. 46 out of 220 reviews" "
Rating 6 - Okay. 15 out of 220 reviews" "
Rating 4 - Poor. 3 out of 220 reviews" "
Rating 2 - Terrible. 1 out of 220 reviews" "

9.2/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like you are transported in time! Excellent service...and it wasnt too busy when I stayed. There are only a few rooms and it felt very quiet. Booking the private onsens was easy and the staff were super attentive! Food was AMAZING.
Stayed 1 night in Mar 2024

10/10 Excellent

SHARI ANN

Travelled with partner
Liked: Cleanliness, staff & service
We had a wonderful 2 night stay in Sakura 4 (January, 2024). We opted for the "half board" option and were spoiled with two delicious - and generous - kaiseki style breakfasts and dinners. We managed to try all of the private onsens during our stay and had no trouble booking times that worked for us. Fukuzumiro is a special place. That said, it is not a 5 star hotel with fancy amenities. The building is historic and the shared bathrooms are quite basic. But if you're looking for a legit ryokan experience with superb food and hospitality, Fukuzumiro is the real deal. Big shout out to Akiko for taking such great care of us!

10/10 Excellent

Alvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy ryokan. Our room was spacious and clean. Dinner and breakfast was served to our room (and delicious!) The hot springs were relaxing, but the water temperature felt just a little too hot when getting in. Shared bathrooms were a slight inconvenience, but this was known when booking.
Stayed 1 night in Feb 2024

10/10 Excellent

Luke

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jinfeng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Very good customer service, big rooms and amazing scenery. Includes onsen baths which you can reserve for private baths, and public ones as well. Brings your food up to your room.
Stayed 1 night in Dec 2023

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J’ai tout aimé de ce ryokan. Les repas étaient copieux, goûteux et excellents. Les employés faisaient tout pour que nous appréciions notre séjour. D’ailleurs, la dame qui servait nos repas parlait peu anglais mais faisait tout pour que nous sachions ce que nous allions manger! Que dire des onsen, certains prives, nous n’avions aucune difficulté à les reserver. Un séjour des plus agréables que je recommande fortement!
Stayed 1 night in Nov 2023

10/10 Excellent

Scott W.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, what an experience. From the moment I arrived, a truly special stay. Loved how they’ve kept so many traditional elements. Thoroughly enjoyed getting a tour from the host and hearing about the history of the property. The host was so kind and helpful. Was in awe of my room - right by the river and so stunning with all the wooden textures and paper doors.. felt like I’d stepped back in time. Shared bathroom but actually had it to myself as no one else was on my floor. Dinner (served in my room) was an incredible experience. I was on cloud nine. The onsens were all wonderful (I tried three). The sound of the river was so peaceful. Gosh it was relaxing. I loved the futon bed and waking up to the sunlight coming through the doors. It was truly a magical experience I’ll never forget.
Stayed 1 night in Oct 2023

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing. The view of the river was beautiful. The staff was extremely friendly and helpful. I used the public bath on property but had it all to myself and my daughter reserved a space in one of the private baths. Great osen experience.
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing traditional ryokan
We didn't want a big modern resort but a traditional Japanese ryokan and we loved the stay here. The kaiseki meals and services were amazing! We stayed at Sakura 5 and it was very spacious for a family of 4. The building is showing its age but that's part of the historic charm. Highly recommended for an authentic Japanese ryokan experience.
Stayed 2 nights in Aug 2023

10/10 Excellent

Roy, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful experience, gorgeous building with internal gardens. Onsen are special and unique. Highly recommended.
Stayed 1 night in Aug 2023

10/10 Excellent

Kirste

Liked: Cleanliness, staff & service, property conditions & facilities
Truly enjoyed this place with my boyfriend. The food and Ibsen were amazing and traditional. The facility is clean and zen
Stayed 1 night in Sep 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great traditional Japanese hotel. Staff service excellent. Kaiseki good outstanding.
Stayed 1 night in Sep 2023

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at this ryokan! The staff were extremely friendly and the food was delicious. Had male and female onsens as well as three private onsens available for reservation. Stayed there in the summer and beware there is no AC but the staff did provide us with a fan that kept us cool while we were sleeping. Would definitely recommend!
Stayed 1 night in Aug 2023

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very rustic property. Like going back to old Japan. Just like a Ryokan should be.
Stayed 1 night in Aug 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

10/10 Excellent

Ilaria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, exceptional food, outstanding service! If you're looking for an old traditional ryokan in an incredible location with a beautiful view this is it. Onsen baths are wonderful with both private (you can book your slot after checking in) and public options. The staff are extremely attentative and welcoming and the chef easily accomodated our dietary restrictions in an amazing 6 courses menu. Wonderful experience, can't wait to go back!
Stayed 1 night in May 2023

10/10 Excellent

Anne T.

Stayed 1 night in May 2023

10/10 Excellent

Ciro

Stayed 1 night in Mar 2023

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and quality of onsen, onsen 1 was the best
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying here is highly recommended.
It is a great and historical onsen to stay in. Everything was traditional and the staff were very friendly and helpful. We dropped off our luggage early and they were in the room by the time we checked in. They provided a very tasty mochi snack initially. The dinner and breakfast were amazing, not to mention the excellent services. Onsen were great too. You can reserve private or use the public ones. When we visited, other people used private ones more often, and we had the public ones to ourselves. This is the place to go if you want to experience a traditional onsen and hotspring experience. But if you are looking for a more modern and accessible ryokan, this might not work for you. The place is big and depends on where your room is, you might need to walk down 1-2 floors and a hallway to get to an onsen. You don't have a private restroom and it is shared with other customers.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional experience. Amazing food and wonderful hosts.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020

10/10 Excellent

Sandra, Jersey, Channel Islands

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mammy was very helpful & accommodating. We had booked a large room for 7 of us, but as the hotel was quiet that night, she arranged for us to have 3 separate rooms. Excellent meal & service, staff were all very friendly. A wonderful experience of a traditional unspoilt Ryokan
Stayed 1 night in Feb 2020

8/10 Good

EVIE ANGELINE

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. We were welcomed so warmly, it was an absolute treat. This is a very unique accommodation type for a Westerner. Some things to note: a small 10 min walk from the train station, traditionally Japanese futons on the floor, shared bathrooms not too close to the rooms. The pros: beautiful Onsen area that can be used anytime, male and female separate in case the gender mix bathing makes you nervous. The in room breakfast and dinner were some of the most memorable meals I’ve ever had traveling, absolute feasts. Beautiful view from our sitting area in our room. Just a great place to come relax, have a tea, take some quiet time.
Stayed 2 nights in Dec 2019

10/10 Excellent

Cici

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's one of the best choices I made for the trip in Japan.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Experience
Fantastic service, friendly staff, comfortable bed, beautiful scenery and great traditional experience. Needed to know a bit of Japanese to understand the staff at times and got hit with a few unexpected costs like karaoke and an onsen charge, but was otherwise very enjoyable. Had two incredible and delicious meals prepared for dinner and breakfast also.
Stayed 1 night in Nov 2019

10/10 Excellent

Kim, Seattle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful old and authentic ryokan experience. Lovely service, staff and onsen! I would stay there again and recommend it to anyone who appreciates the Japanese culture and traditions.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay, very authentic experience. Beds were comfortable, rooms beautiful, and the food incredible. Would highly recommend.
Stayed 1 night in Nov 2019

10/10 Excellent

Emily, New York, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent an absolutely wonderful night at Fukuzumiro and can’t recommend it highly enough. The staff was incredibly kind and friendly and the onsens - both shared and private - were relaxing and lovely. We also enjoyed the meals served there. Our only regret was not planning to stay longer!
Stayed 1 night in Nov 2019

6/10 Okay

Shijie

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely traditional historic ryokan. If you like onsens and kaiseiki meals stay here!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and experience
This Japanese style hotel was amazing , the area is beautiful and the service was outstanding. If you are looking for a traditional stay in Japan definitely stay here. The hospitality is great and the food is good if you want authentic Japanese cuisine. The hotel is an older property but that is the point, so If you are looking for the real deal stay here.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Beautiful wood everywhere and the house is a maze of hallways and stairways.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. The staff and service were excellent as was the meal we had there
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Becky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay here!
This Hotel was the highlight of my trip to Hakone - the Onsen inside is amazing and the service was great! Really loved experiencing a Ryokan.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great traditional guest house
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great Japanese experience. The food was great and the surroundings were uniquely Japan.
Stayed 1 night in Sep 2019

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were totally amazed by our stay in this 129 years old Ryokan. Everything was what I have expected (have waited for this trip for almost a year) and wow moment when the dinner was served. Especially amazing hospitality. Thank you everyone! This was our first Ryokan experience and definitely would be a highlight of the Japan trip. Now all I can wonder is when I can come back.
Stayed 1 night in Sep 2019

6/10 Okay

Rachel

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

T

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It locates next to a bus stop and it is easy to access. The staff members were very polite and with great services. Recommend!
Stayed 1 night in Jun 2019

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience at beautiful ryoken. traditional and lovely. the three in-house baths were stunning. both our dinner and breakfast were top notch, chef-prepared meals. our room server, Amy, was charming and delightful. Highly recommend.
Stayed 1 night in May 2019