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Reviews of Golden Tulip Hail

Golden Tulip Hail
Madina Road, Ha'il

Reviews

6.4
Rating 10 - Excellent. 6 out of 40 reviews" "
Rating 8 - Good. 14 out of 40 reviews" "
Rating 6 - Okay. 9 out of 40 reviews" "
Rating 4 - Poor. 3 out of 40 reviews" "
Rating 2 - Terrible. 8 out of 40 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

9.0/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Ahmed

Business traveller
It was okay type hotel, only location is good
Stayed 1 night in Jun 2023

2/10 Terrible

Bassel

Business traveller
Disliked: Property conditions & facilities
Very bad hotel, Air conditioning is very noisy, old, breakfast is poor.
Stayed 1 night in May 2023

2/10 Terrible

Ali

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and cheap
The room was so dirty, the bedding has not been renewed for at least 5 years . The breakfast was so cheap and no variety. Telephone in the room was not working. Expensive for no value at all
Stayed 2 nights in Mar 2023
Response from Mohsen Afifi on 9 Apr 2023
Dear Sir, Greetings From Golden Tulip Hail hotel .. Thank you for your feedback and for sharing your constructive comments that we enable to ultimately ensure that we exceed all our guest's expectations. your feedback is to the utmost importance to all of us in our constant quest to uphold the highest levels of personalized services to all our guests and on behalf of the entire team, We are looking forward to welcoming your Guests at the Golden Tulip Hail Hotel, utmost efforts will be made to make your stay with us a comfortable, memorable and enjoyable one

8/10 Good

Ahmed

Stayed 1 night in Oct 2022

8/10 Good

Ahmad

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Mustafa

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Ahmed

Stayed 1 night in Aug 2022
Response from Mohsen Afifi on 30 Sept 2022
Dear Mr. Ahmed Greetings From Golden Tulip Hail hotel .. Thank you for your feedback and for sharing your constructive comments that we enable to ultimately ensure that we exceed all our guest's expectations. Exceptional service is our priority for every guest, with regret and our apology that our services didn’t meet your satisfaction. We have rectified the issues immediately and to ensure this doesn’t happen again. Rest assured that your feedback is to the utmost importance to all of us in our constant quest to uphold the highest levels of personalized services to all our guests and on behalf of the entire team, we look forward to welcoming you back in the future

6/10 Okay

Taylor

Business traveller
Disliked: Room comfort
Room was smelly. I could hear my neighbors and anything happening in the hallway.
Stayed 1 night in Mar 2022

2/10 Terrible

AHAMMED

Disliked: Cleanliness, staff & service, property conditions & facilities
Not at all satisfied with dealing
The dealing of the staff is very bad , before booking I take the confirmation regarding the invoice if I make the booking through hotels.com and they confirmed that they can give invoice. But now they cheated me saying that they cannot give invoice.. I will never book this hotel again. I went to finance department to talk about this they also didnt keep their words Room furnitures didn’t meet the standard AC not working properly Very bad experience and I will not recommend this hotel
Stayed 1 night in Jan 2022

6/10 Okay

khalid

Business traveller
Disliked: Property conditions & facilities
Need renovation
Hotel in nice area but need renovations, room need new furniture, Staff in the front desk were very helpfull and polite
Stayed 1 night in Oct 2021

6/10 Okay

abdullah

Liked: Staff & service
Fair
Reasonably good Nice people I will stay again
Stayed 1 night in Feb 2021
Response from Mohsen Afifi on 8 Apr 2021
Dear Mr. Abdullah Greetings.... Thank you for staying with us and taking time to write your staying experience and your feedback is extremely valuable to us. As we strive to improve with each and every stay , We look forward to your next stay Thanks once again

10/10 Excellent

Laith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Nov 2020

4/10 Poor

Ahmed

Business traveller
Disliked: Staff & service, room comfort
Horrible
Very bad stay; My reservation was for a King size bedroom and when I arrived I found no availability and I had to take a twin room. I had a connection door between my room and the room beside me which it’s guest was very noisy and talking loudly at 3 am that I couldn’t sleep at my second night there and called the reception but they couldn’t make any thing
Stayed 2 nights in Oct 2020
Response from Abdullah on 3 Nov 2020
Thanks for your time for feed back, glad to serve you anytime

6/10 Okay

Sven Gert-Ove

Business traveller
Liked: Staff & service
Stayed 1 night in Mar 2020
Response from Abdullah on 3 Nov 2020
Thanks for your time for feed back, glad to serve you anytime

2/10 Terrible

Ahmed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad overall
The hotel is not clear specially the bed and bathroom
Stayed 1 night in Jan 2020
Response from abdullah on 29 Jan 2020
Thanks for your stay with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Abdullah on 14 Nov 2019
Thanks for your time for feed back, glad to serve you anytime

2/10 Terrible

Laith

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff, and great welcome, Thanx for all of them
Stayed 1 night in Oct 2019
Response from Abdullah on 14 Nov 2019
Thanks for your time for feed back, glad to serve you anytime

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor
Stayed 2 nights in Jun 2019
Response from Abdullah on 26 Jun 2019
thanks for your time for feed back, looking forward to service you better

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Mohsen Afifi on 22 Nov 2021
Thanks for your time for feedback, glad to serve you anytime

8/10 Good

Hesham

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2017

2/10 Terrible

Dr Husein, riyadh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad hotel.
When I reached the hotel after midnight they simply said no rooms are available???!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
I stayed only for 1 night. I would definitely recommend this hotel for people who are visiting Hail.

8/10 Good

Essam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
Très bon hotel à seulement 4 km du centre historique. Nous avons meme trouvé une voiture avec chauffeur pour visiter Jubbah. Seulement dommage que la chambre ait une fenetre occultée. Comme dans le reste du pays, la piscine et le fitness ne sont ouverts qu'aux hommes, dommage.
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from abdullah on 29 Jan 2020
Thanks for your stay with us

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
لا بأس
تسجيل الدخول والخروج استغرق المزيد من الوقت تسجيل الدخول طلبوا مني دفع قيمة الغرفة رغم انني سددت كامل المبلغ عن طريق الموقع وكذلك في تسجيل الخروج طلبوا مني دفع قيمة الغرفة. في كلتا الحالتين رفضت الدفع. اثناء تسجيل الدخول لم يتوفر حامل حقائب مما اضطرني البقاء بعض الوقت لحين قدوم موظف الاستقبال لحمل حقائبي. الفندق جيد بصفة عامة ومريح لكنه ليس افضل خيار موجود على هوتيلز كوم مقارنة بالسعر والمميزات وطبعا هناك خيارات افضل واكثر على المواقع الاهرى لا ادري لماذا لا يتم تضمينها في هوتيلز.
Stayed 1 night in Aug 2019

2/10 Terrible

DAEEJ

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Abdullah on 25 Jun 2019
thanks for your time for feed back, glad to serve you anytime

10/10 Excellent

Afaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from abdullah on 30 Mar 2019
thanks for your time for feed back, glad to serve you anytime

6/10 Okay

MAJED

Liked: Cleanliness, property conditions & facilities, room comfort
المكان ممتاز ويعتبر افضل خيار بالنسبه لفنادق حائل
المكان ممتاز ومستوى الفندق مقارنة بفنادق حائل جيد بسبب قلة الخيارات المتاحه
Stayed 2 nights in Mar 2019
Response from Abdullah on 12 Mar 2019
thanks for your time for feed back, looking forward to service you anytime

2/10 Terrible

Barak

They upgraded my room without my consent and didn’t ask me for it. I just knew when checking out asking me for extra fees. Not respectable at all. انتبهوا الموظفين يرقون الغرف دون علم النزلاء ووقت تسجيل الخروج يطالبونك بدفع زيادة عن السعر المتفق عليه مع الموقع
Stayed 1 night in Dec 2018

10/10 Excellent

faiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ممتاز
الفندق مميز والجو هادئ بصفة عامة الفطور مميز ومتنوع
Stayed 1 night in Aug 2018

8/10 Good

adel

Liked: Staff & service, property conditions & facilities, room comfort
تمام
تمام
Stayed 1 night in Aug 2018

10/10 Excellent

mansour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
جيده والسرير غير مريح
كانت اقامه جيده لكن السرير والمخدات كانت قاسيه وغير مريحيه
Stayed 1 night in Nov 2017
عزيزي السيد : منصور شكرا جزيلا لمشاركة تجربتك معنا، لقد سررنا فعلا لمعرفة بأنكم قد استمتعتم بمرافقنا وان الخدمات المقدمة من فريق عملنا من الموظفين المتفانين في الخدمة قد نالت على رضاكم. كما ونؤكد اننا قادرون على تعزيز خدماتنا من خلال تعليقات ضيوفنا الكرام البَنائه.ونتطلع إلى زيارتكم المقبلة في المستقبل غير البعيد جدا. مع أطيب التحيات، مزنة العنزي مديرة ادارة الحجوزات

8/10 Good

AHMED

Liked: Cleanliness, room comfort

8/10 Good

Bahaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

isam, الاردن

Liked: Cleanliness
جيد
بشكل عام جيد

10/10 Excellent

khaled, الرياض… حائل

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
موفقة ولله الحمد

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bra hotell
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