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Ulasan tentang Skyrest Cat Ong

3 out of 5
Skyrest Cat Ong
Cat Ong Island, Tran Chau, Cat Hai, Hai Phong, Hai phong

Ulasan

2.0
Penilaian 10 - Cemerlang. 0 daripada 1 ulasan" "
Penilaian 8 - Baik. 0 daripada 1 ulasan" "
Penilaian 6 - Boleh diterima. 0 daripada 1 ulasan" "
Penilaian 4 - Lemah. 0 daripada 1 ulasan" "
Penilaian 2 - Teruk. 1 daripada 1 ulasan" "

6.0/10

Kebersihan

2.0/10

Kakitangan & perkhidmatan

6.0/10

Keadaan hartanah & kemudahan

Ulasan

2/10 Teruk

Adrienne

Tidak sukakan: Kakitangan & perkhidmatan
Don't book this hotel!
My wife and booked this hotel about a week in advance through Hotels.com and the booking was confirmed and payment taken. Two days before arriving I called to reconfirm and was told that the hotel would not honour our booking because "we were the only guests". I was given the phone number of a rep to talk to but she couldn't help. I asked her to refund the payment made and she agreed to do this. So far, 4 weeks later, the refund hasn't been made and the hotel and rep refuse to answer emails from both me and Hotels.com. I messaged the rep multiple times as well but again, she refused to reply. DO NOT make a booking at this hotel!
Menginap 2 malam pada Jul 2020