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Reviews of DoubleTree by Hilton Hotel Guangzhou - Science City

4.5 out of 5
DoubleTree by Hilton Hotel Guangzhou - Science City
18 ShuiXi Road, Huang Pu District, Guangzhou, Guangdong

Reviews

8.8

Excellent

Rating 10 - Excellent. 43 out of 85 reviews" "
Rating 8 - Good. 33 out of 85 reviews" "
Rating 6 - Okay. 3 out of 85 reviews" "
Rating 4 - Poor. 4 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Clean - Canton Fair bus times not so good leave too early from fair !
Stayed 2 nights in Apr 2024
Response from DoubleTree by Hilton Guangzhou – Science City on 19 Apr 2024
Thank you for staying at the DoubleTree by Hilton Guangzhou Science City on your recent visit and sharing your experience. We took note of your comment. We are taking the necessary rectification actions accordingly, to improve the service and hotel facilities.We value your patronage and look forward to welcoming you in the not too distant future.Yours sincerely,

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Oct 2023

4/10 Poor

GUO QUAN

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from GM on 19 Oct 2019
Calm, cool and relax. Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from GM on 19 Oct 2019
Thank you very much for taking the time to share your experience of your recent stay with us. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. DoubleTree by Hilton Guangzhou Science City located in one of the 8 sight of Guangzhou – Ke Cheng Jin Xiu, next to the Guangzhou International Sport Arena. We promise to provide special comforts and acts of kindness that make the traveler feel human again. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Jason Xiao - General Manager on 30 Sept 2019
Calm, cool and relax. Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

10/10 Excellent

Kwan Woo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from GM on 8 Apr 2019
Calm, cool and relax. Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2018
Response from Marcom Manager on 19 Nov 2018
Calm, cool and relax. Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Far from central area & poor room service
Hotel did not give a room despite asking me to wait for 1 your upon arrival at the lobby. I had to chase them for the room and the situation was mitigated by giving me a coffee voucher at the lobby bar. Room service was below par as many items were sold out when I called to order on multiple occasions. The last straw was when I ordered Classic French Toast but was given 2 pieces of white and wholemeal bread was orange jam for spread! And the order took 30 minutes to arrive for such a simply fulfilled order. However I did not protest at my server as I was rushing for time to catch the train to HK but I was furious that this was the standard given to me by a hotel in the Hilton chain. Frankly, it was unacceptable.
Stayed 2 nights in Oct 2018
Response from Jason Xiao - General Manager on 25 Oct 2018
Thank you for staying at the DoubleTree by Hilton Guangzhou Science City on your recent visit and sharing your experience.  First of all, we would like to apologize for the long time waiting while check-in. I would like to assure you that I shall discuss your feedback with the department heads concerned, to take the corrective measures for improvement. Meanwhile, we hope to have the opportunity at your service again so that we could provide you with our promised service and I am confident that you would find the progress. Yours sincerely, Jason Xiao - General Manager

10/10 Excellent

Daniel, Singapore

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Value for Money
Overall value for money. Airport Shuttle Service was good and reliable ! There is shuttle bus that bring guest to nearby shopping complex and train or rail system though it can be frustrating - the bus didn’t turn up as schedule. Can do more thorough cleaning of toilet and shower areas- stain were present.
Stayed 3 nights in Sep 2018
Response from Jason Xiao - General Manager on 10 Oct 2018
Thank you for sharing your experience during your recent stay with us. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

8/10 Good

Tsz Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and nice hotel!
The hotel is clean and spacious. However, the wifi connection is quite weak in the room.
Stayed 1 night in May 2018
Response from Jason Xiao - General Manager on 23 May 2018
Thank you very much for taking the time to share your experience during your recent stay with us. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. And we would like to apologize for the WiFi connection problem. I would like to assure you that I shall discuss your feedback with the department heads concerned, to take the corrective measures for improvement. Meanwhile, we hope to have the opportunity at your service again so that we could provide you with our promised service and I am confident that you would find the progress. Yours sincerely,

8/10 Good

siwanan, thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good
Overall is good I'm not impressed more than the first time. One thing we do not okay is. About the limousine service we agreed to pick up at the wrong airport, the bus did not pick us up at the airport. We spend a lot of time waiting for the bus to reach the hotel.
Stayed 3 nights in Apr 2018
Response from Yours sincerely, Jason Xiao General Manager on 28 Apr 2018
Dear Siwanan,   Thank you for staying at the DoubleTree by Hilton Guangzhou Science City on your recent visit and sharing your experience.  We took note of your comment about hotel airport pickup service and bellboy sevrvice. First of all, we would like to apologize for these problems while you stay, We are taking the necessary rectification actions accordingly, to improve the service and hotel facilities. We also realized that our team needs to improve on the overall service standards. Rest assured that we are focusing on the corrective measures, enhancing the training and for the overall improvement. About the price of the shuttle bus service ,we had given you the special price, hope you can understand.   We value your patronage and look forward to welcoming you in the not too distant future.

8/10 Good

Yen Meng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2017
Response from Jim Sun on 26 Dec 2017
Thank you for staying at the DoubleTree by Hilton Guangzhou Science City on your recent visit and sharing your experience. I would like to share the information that our hotel is 45 minutes’ driving to the airport and we have daily shuttle bus to the subway and airport also. We appreciate your patronage and look forward to welcoming you back at your next stay in Guangzhou Science City. Yours sincerely, Jason Xiao - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Weekend Stay
Easy access by hotel shuttle bus at metro station, you are recommended to check on the pick-up time so that you won't need to wait for long. Hotel check-in was quick, welcoming cookie was delicious. Room was clean and spacious. Bathroom was big and well equipped. Breakfast buffet was excellent with lots of fresh make choices between western and local Chinese breakfast.
Stayed 1 night in Nov 2017
Response from Jason on 1 Dec 2017
Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you for staying at the DoubleTree by Hilton Guangzhou Science City on your recent visit and share your experience. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. Hilton Worldwide and all of us at the DoubleTree by Hilton Guangzhou Science City take pride in providing our guests with the highest standards in hospitality. We look forward to hearing our guests' comments in order for us to maintain and improve our services and facilities. We appreciate your patronage and look forward to welcoming you back at your next visit in Guangzhou, China. Yours truly, Jason Xiao General Manager

4/10 Poor

Yogesh

Disliked: Staff & service, room comfort
not worht paying
it was not so good, on 7th night i check in to room , was unable to connect internet. 7th and 8th and until 9th 8pm aircon was not working. after complaining again n again nobody fix aircon.
Stayed 2 nights in Jul 2017
Response from Jim Sun on 18 Jul 2017
Thank you for staying at the DoubleTree by Hilton Guangzhou Science City on your recent visit and sharing your experience. We have noted from your comments that we were not able to meet your expectation during your stay with us. First of all, we would like to apologize for the inconvenience caused. I would like to assure you that I shall discuss your feedback with the department heads concerned, to take the corrective measures for overall improvement. Meanwhile, we could have the opportunity at your service again so that we could provide you with our promised service and I am confident that you would find the progress. Yours sincerely, Jason Xiao - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, fantastic staff
We had a wonderful stay at this hotel. Clean, well maintained and everything one would wish for in a hotel!! Only drawback is that it is quite far (40 minutes) from the city centre. I would definitely come back if I was coming to this area.
swimming pool

2/10 Terrible

Naziem, Perth Australia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Be careful there are two Double Tree Hiltons
There are two Double Tree Hilton Hotels in Guangzhou, we mistakenly booked the wrong one. The one we wanted as I believe most travellers will is the centrally located hotel. The one we booked unfortunately was located in science park and although the rooms were very nice, the location is totally not suited to travellers. The Double tree both have Hilton as there brand name, when we arrived and realised that we had the wrong double tree, we were told by the front desk, that they were not the same company and that even if we checked out we have to pay as we booked on expedia. We checked out an hour later and was told by the manager that many people make this mistake. We this lost our payment, and had to book and pay for another Hotel. The reason is it takes almost one to two hours in traffic to get anywhere near the city and tourist locations.

10/10 Excellent

Zhao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic (except for steak)
Impressive hotel. Fantastic room you never want to leave. Everything was five stars except for (1) location - in our case the taxi was an hour ride from Guangzhou South Station and 45 minutes from Chimelong Park, and (2) the steak dinner. We paid 268 and 258 RMB, close to $50 each, which would have been completely fine. However, the steaks were of less quality than Denny's. Thin, flat top grilled low grade stuff. It hurt to pay that much, but we'd had such a long and exhausting day, we didn't have the energy to make it a deal.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel But Very Far Away From Most Places
It was much to far from down town and many other sites which was a long inconveiniant time consuming commute and costly but otherwise was very good,tks Want to mention that my name is Rick Worobec and I was the only one who ended up taking the trip because Michael(Mike) Bower had cancelled his ticket. My trip payment remained on his cc card. The trip was set up by me and I had used my email for communications because Mike does not have an email account,so because of this as well as me being the only who travelled,i request that the account and status be changed to my name for future travel and use of the accumulated points.Thank You

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in October 2016
We stayed at this hotel in October I don't normally write reviews but I have to admit this hotel was amazing from the staff to the food and the rooms. Would definitely recommend this hotel away from the hustle and bustle but still not to far to venture out Davinder.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel , excellent facilities-a little far
We were attending the Cantonese fair and wanted a hotel a little away from the noise and business of Guangzhou.Hotel was excellent and new with interesting finishes, very comfortable room and fantastic bathroom finishes( Toto toilet/ sanitary ware but no modern electronic bidets) esp for a double tree hotel range. The lake view is refreshing but a little spoilt by blocks of high rise coming up blocking part of the distant mountain views. Staff at front desk,restaurant, housekeeping were all friendly and helpful. But their level of English is much to b desired for an American chain, simple questions can't be answered tho they tried hard..they had Segways for hire ( excellent idea) but only 1 out of 2 available for hire. Had issues getting them repaired Closest shops at Wanda plaza was a hot 20 mins walk. Shuttle bus was provided to the fair made life easier but our excursions and after dinner taxi trips from the middle of city( tian he area) was a little daunting. The lack of spoken Mandarin / Cantonese can make it difficult to get around, order at restaurants. Also rudeness of taxi drivers who snipe at customers with comments ( in Chinese) thinking I didn't understand about how far it was from the get 'city' and other unsavory comments. Traffic jams when closer to city. Took 35 to 55 min (70 to 85 yuan)to get to Tian he( district) where many great local cantonese cuisine are located. A lovely place to chill out- trips into town can be a little taxing!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
mosquito in the room at night other than that everything was quite pleasant
Response from Jim Sun on 22 Jun 2016
Thank you for staying at the DoubleTree by Hilton Guangzhou Science City on your recent visit and sharing your experience. We have noted from your comments that the room has mosquito at night during your stay with us. First of all, we would like to apologize for the inconvenience caused. I would like to assure you that I shall discuss your feedback with the department heads concerned, to take the corrective measures for overall improvement. Meanwhile, we could have the opportunity at your service again so that we could provide you with our promised service and I am confident that you would find the progress. Yours sincerely, Dacid Wang - Front Office Manager

10/10 Excellent

Hwanwon

Stayed 3 nights in Jan 2024
Response from DoubleTree by Hilton Guangzhou – Sci on 19 Feb 2024
Greetings from DoubleTree by Hilton Guangzhou Science City.Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement.We appreciate your patronage and look forward to welcoming you back at your next stay in Guangzhou – Science City.

10/10 Excellent

TAK KIN AARON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比高的酒店
服務專業及體貼。入住時免費upgrade了我的房間，看到湖景，高樓層，有陽台！中餐廳水準高，美味！
Stayed 1 night in Jan 2024
Response from 广州汇华希尔顿逸林酒店•科学城 on 19 Feb 2024
尊敬的宾客，首先感谢您于近期选择下榻广州汇华希尔顿逸林酒店并分享您的入住体验！我们非常高兴得知您对我们的服务和酒店感到非常满意，并度过了一个愉快的旅程。非常感谢您对我们团队成员优秀服务的称赞，我们将把您的心意传达至相关部门。我们会致力于给予每位客人提供贴心的入住体验，您的支持和肯定是推进我们工作的重大动力！广州汇华希尔顿逸林酒店全体同事期待在不久的将来能再次为您服务。 祝好 ！

10/10 Excellent

WOONG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from DoubleTree by Hilton Guangzhou – Sci on 19 Feb 2024
Greetings from DoubleTree by Hilton Guangzhou Science City.Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement.We appreciate your patronage and look forward to welcoming you back at your next stay in Guangzhou – Science City.

10/10 Excellent

Hyeongjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from DoubleTree by Hilton Guangzhou – Science City on 19 Feb 2024
Greetings from DoubleTree by Hilton Guangzhou Science City.Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement.We appreciate your patronage and look forward to welcoming you back at your next stay in Guangzhou – Science City.

10/10 Excellent

Zhiping

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but expensive, far from city center
It's good but far from city center. If you don't have a car, you need to walk half miles to the subway/metro. All others are really good, just expensive
Stayed 1 night in Oct 2021

10/10 Excellent

LISI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

hsinyuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
愉快的一次住宿體驗
非常適合度假的地方，附近有地鐵站，到達市區也非常方便。 是希爾頓的風格，禮貌、友善。 只是餐飲清潔還有進步空間!
Stayed 4 nights in Dec 2019
Response from Penny Cheng on 4 Mar 2020
非常感谢您抽出宝贵的时间与我们分享您近期在广州汇华希尔顿逸林酒店的入住体验， 我们很高兴您喜欢我们温馨、关爱的服务以及登记入住时我们送上的美味曲奇。新鲜烘焙的热巧克力香脆曲奇是我们向每位客人表达我们的热情与关爱的小小方式，我们将加倍努力不断提高我们的服务！ 广州汇华希尔顿逸林酒店地处羊城八景之一的科城锦绣核心地段，毗邻广州国际体育演艺中心，与集吃喝玩乐一体的万达广场仅五分钟车程，是您休闲娱乐的好选择。这里配有一系列可欣赏优美湖景的客房和套房，无论您是公务出差还是想暂时逃离工作来一场悠然自得的短途旅行，这里都是休息和放松的好去处，期待您再次光临！ 科城锦绣 悠然逸林 广州汇华希尔顿逸林酒店·科学城

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from GM on 13 Jan 2020
Calm, cool and relax. Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Personnel gentil mais peu compétent, frigo vide, piscine fermée
Stayed 3 nights in Oct 2019
Response from Marcom Manager on 4 Nov 2019
Calm, cool and relax. Thank you for sharing your experience during your recent stay with us. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Jason Xiao - General Manager on 30 Sept 2019
Calm, cool and relax. Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
광저우출장
전체적으로 방과 시설은 깨끗하고 청결합니다. 주변 음식점은 택시로 10분정도 거리에 있습니다.
Stayed 3 nights in Aug 2019
Response from GM on 21 Aug 2019
Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
굿굿. 추천하는 호텔
아담한 사이즈의 호텔이지만 조용하고 깨끗한 호텔. 조식이 훌륭함
Stayed 17 nights in Jul 2019
Response from GM on 19 Aug 2019
Thank you very much for taking the time to share your experience of your recent stay with us. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. DoubleTree by Hilton Guangzhou Science City located in one of the 8 sight of Guangzhou – Ke Cheng Jin Xiu, next to the Guangzhou International Sport Arena. We promise to provide special comforts and acts of kindness that make the traveler feel human again. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장으로는 추천드리는 호텔
깨끗하고 친절한 호텔. 조용하지만 주변에 쇼핑몰이 없어서 조금 아쉬웠던
Stayed 4 nights in Aug 2019
Response from GM on 19 Aug 2019
Thank you very much for taking the time to share your experience during your recent stay with us. It gives us great pleasure to know that you were pleased with our services and facilities and your stay was an enjoyable one. We are glad that you like the beautiful and calm surroundings. To provide guests commute convenience, we have shuttle bus to Wanda Plaza/Metro Station/Guangzhou Baiyun International Airport/Pazhou Complex(during Canton Fair). We took note of your comment regarding of shuttle bus time, we would like to assure you that we will discuss your feedback, to take measures for improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Guangzhou Science City.

8/10 Good

범수

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
요즘 호텔 내부 위생관리가 문제가 되고 있는데 고객이 안심하고 사용할 수 있도록 관리를 탁
직원의 친절한 응대에 만족
Stayed 1 night in Jul 2019
Response from GM on 5 Aug 2019
Calm, cool and relax. Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
It is very clean and comfortable
Stayed 2 nights in Jul 2019
Response from GM on 25 Jul 2019
Calm, cool and relax. Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from GM on 25 Jul 2019
Calm, cool and relax. Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from GM on 27 May 2019
Calm, cool and relax. Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

8/10 Good

Hsin-fu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019
Response from GM on 6 May 2019
Calm, cool and relax. Thank you for sharing your experience during your recent stay with us. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

10/10 Excellent

RULY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staffs & Enjoyed Korean food there!
They have such a beautiful huge park in front!! So I walked every night after dinner. The best thing for me was they have Korean food at the restaurant. They will bring the Korean menu with pictures if you ask. Also amazingly the breakfast had Korean soup with rice, which is most of Korean's favorite and easy breakfast. I loved it. All staffs I talked were nice, kind and great. Wish I knew the staff's name who helped me to have Korean food on the second floor(Chinese restaurant) for my coworker who wanted Chinese food. The kitchen for Korean food was 1st floor but he walked all the way for us! Even twice! How nice he is! This hotel was perfect for everything, only except for the distance from the Canton Fair venue, the bus that was shaking hard and slow wifi. But next trip to Guangzhou, would like to stay again for the good things!
Stayed 3 nights in Apr 2019
Response from GM on 30 Apr 2019
Calm, cool and relax. Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement. And we are also very glad to know that you are satisfied with our dishes. Thank you for your affirmation to our staff. We will convey your praise and share it with other hotel members. We appreciate your patronage and look forward to welcoming you back at your next stay in Guangzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

8/10 Good

JUNGAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from GM on 29 Apr 2019
Calm, cool and relax. Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

10/10 Excellent

Kwok Keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
还是希尔顿好
这价钱可以了。
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
Stayed comfortably. Reception was good. Room was clean.
Stayed 1 night in Feb 2019
Response from GM on 15 Feb 2019
Calm, cool and relax. Greetings from DoubleTree by Hilton Guangzhou Science City. Thank you very much for taking the time to share your experience during your recent stay with us. We are happy to note that we have been successful in providing the ‘CARING’ service that our brand is known to provide worldwide. It is very important for us to hear valuable feedback from our guests like you, in order for us to make necessary improvement. We appreciate your patronage and look forward to welcoming you back at your next stay in Guanglzhou – Science City. Yours truly, Jason Xiao - General Manager DoubleTree by Hilton Guangzhou – Science City

10/10 Excellent

F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
他們upgrade了我們去總統套房，太驚喜了。。。。。。。。。。。。。。。。。。。。。。。。。。。。
Stayed 1 night in Jan 2019
Response from Marcom M on 18 Jan 2019
非常感谢您抽出宝贵的时间与我们分享您近期在广州汇华希尔顿逸林酒店的入住体验。 我们荣幸的得知希尔顿逸林品牌在全球推广的‘关爱’文化，在您的入住期间成功的得以体现. 希尔顿集团及广州汇华希尔顿逸林酒店非常荣幸能为我们的客人提供高品质的服务。 对于您的支持与厚爱，我们唯有加倍努力不断提高我们的服务，并期盼您早日再次光临。 科城锦绣 悠然逸林 祝好 ！ 肖侃 总经理 广州汇华希尔顿逸林酒店·科学城

8/10 Good

KWOK KIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
周邊環境美麗的洒店
1月初附近的公園，栽種了很多梅花，十分漂亮。也可以坐公車到香雪公園賞梅。 酒店的中餐店水準不錯！
Stayed 1 night in Jan 2019
Response from GM on 14 Jan 2019
非常感谢您抽出宝贵的时间与我们分享您近期在广州汇华希尔顿逸林酒店的入住体验。 我们荣幸的得知希尔顿逸林品牌在全球推广的‘关爱’文化，在您的入住期间成功的得以体现. 希尔顿集团及广州汇华希尔顿逸林酒店非常荣幸能为我们的客人提供高品质的服务。 对于您的支持与厚爱，我们唯有加倍努力不断提高我们的服务，并期盼您早日再次光临。 科城锦绣 悠然逸林 祝好 ！ 肖侃 总经理 广州汇华希尔顿逸林酒店·科学城

8/10 Good

Wai hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
寕靜舒適
Stayed 2 nights in Dec 2018
Response from GM on 4 Jan 2019
非常感谢您抽出宝贵的时间与我们分享您近期在广州汇华希尔顿逸林酒店的入住体验， 我们很高兴您喜欢我们温馨、关爱的服务以及登记入住时我们送上的美味曲奇。新鲜烘焙的热巧克力香脆曲奇是我们向每位客人表达我们的热情与关爱的小小方式，我们将加倍努力不断提高我们的服务！ 广州汇华希尔顿逸林酒店地处羊城八景之一的科城锦绣核心地段，毗邻广州国际体育演艺中心，与集吃喝玩乐一体的万达广场仅五分钟车程，是您休闲娱乐的好选择。这里配有一系列可欣赏优美湖景的客房和套房，无论您是公务出差还是想暂时逃离工作来一场悠然自得的短途旅行，这里都是休息和放松的绝佳去处，期待您再次光临！ 科城锦绣 悠然逸林 肖侃 总经理 广州汇华希尔顿逸林酒店·科学城