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Reviews of Hotel Arana

3 out of 5
Hotel Arana
Avenida Tonalá 206, Colonia la Cabaña C.P., Tonalá, JAL

Reviews

7.8

Good

Rating 10 - Excellent. 33 out of 99 reviews" "
Rating 8 - Good. 41 out of 99 reviews" "
Rating 6 - Okay. 9 out of 99 reviews" "
Rating 4 - Poor. 6 out of 99 reviews" "
Rating 2 - Terrible. 10 out of 99 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Tonala
Great location with clean room. Very nice staff and friendly dogs. Excellent coffee options at the shop. Best choice in Tonala.
Stayed 3 nights in Feb 2024
Response from Management on 29 Feb 2024
We sincerely appreciate your kind comment! We take pride in knowing that you enjoyed your stay at our hotel. We hope to welcome you again soon to provide another exceptional experience.

2/10 Terrible

Ricardo

Stayed 1 night in Sep 2023
Response from Gerencia on 18 Oct 2023
Lamentamos mucho escuchar sobre los problemas que experimentaste durante tu estancia. Tomamos muy en serio la comodidad y seguridad de nuestros huéspedes

2/10 Terrible

Peter

Liked: Staff & service
The roof was leaking and they had lots of cats everywhere . I did not like that
Stayed 1 night in Aug 2023
Response from Management on 31 Aug 2023
We appreciate your feedback as the owner of the hotel. We sincerely apologize for the issues you encountered during your stay. Ensuring the comfort and safety of our guests is of utmost importance to us.

8/10 Good

Ernesto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Tonala Central
Nice little spot right off the main street. With a nice coffee spot on the property. Only issue was the AC unit didn't relay cool the air. I would stay again.
Stayed 1 night in Jun 2023
Response from Management on 5 Jul 2023
Thank you very much for your kind comment! We're glad to know that your stay at our establishment was so pleasant. Our main goal is to provide our guests with an unforgettable experience, and we're pleased to hear that we achieved that with you.

10/10 Excellent

Ignacio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel muy bien tranquilo y seguro.
Stayed 2 nights in Jun 2023
Response from Gerencia Hotel Arana on 28 Jun 2023
¡Gracias por tu amable comentario! Nos da mucho gusto saber que disfrutaste de tu estancia en nuestro hotel. ¡Esperamos verte de nuevo pronto!

4/10 Poor

morgan

Business traveller
Liked: Cleanliness, staff & service
This property didn’t look like the pictures. It was basic at best but clean. The neighborhood closed down before dark — including all but 1 restaurant. A telling feature. Would I stay here again? No. For the reasons above as well as because the front desk charged me more than the Expedia rate. I could get a 100x better hotel in a different neighborhood for the same price. If you want to go to tonola go during the day only. There are actually much better places to shop in Guad.
Stayed 1 night in Feb 2023
Response from Management on 1 Mar 2023
Dear Guest, Thank you for sharing your recent experience about your visit to our hotel. We are very sorry to hear that your stay has not been entirely satisfactory due to the aspects you mention. We understand the experience caused by the location of our hotel, so we will work in everything within our reach so as not to cause you a better experience on your next visit.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Response from Gerencia on 9 Dec 2022
¡Muchas Gracias por sus calificacion! Nos da gusto saber que su estancia ah sido agradable, lo/la esperamos pronto de regreso.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Gerencia on 9 Dec 2022
Gracias por su calificación y por haber elegido nuestro hotel. Estamos muy contentos de saber que disfrutaste de tu estancia con nosotros. Esperamos que tu próxima visita sea muy pronto.

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Gerencia on 21 Dec 2022
Muchas gracias por compartir su experiencia con nosotros. Me da gusto ver que nuestras instalaciones fueron de su satisfacción, esperamos la oportunidad de recibirle nuevamente en esta su casa, Atentamente, Gerencia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything ! The attention, the restaurant, the location, etc
Stayed 2 nights in Feb 2021
Response from Management on 21 Dec 2022
Thank you for your comment and for choosing our hotel. We are very happy to know that you enjoyed your stay with us. We hope your next visit will be very soon

10/10 Excellent

Laura, Tucson

Liked: Staff & service, amenities, property conditions & facilities
Very nice staff...the room clean and quiet. The market is close and the bus station too. I like the hotel.
Stayed 2 nights in Dec 2020
Response from Capital O Arana on 12 Jan 2021
We appreciate your visit and that you took the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope that you will visit us again soon.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & Friendly
Basic Hotel in a great location in Tonala. Very friendly and helpful staff. Secure parking. My go to stop when shopping.
Stayed 3 nights in Jul 2020

6/10 Okay

IVAN

Travelled with family
Liked: Cleanliness
Only fair hotel
While our stay here was not terrible the recpetion staff was not very welcoming, no parking available (told it was for people staying longer only so we had to park out on the busy street) we had a shower that wouldnt drain or run hot water and the beds were quite uncomfortable. The property has a lot of promise to it but friendlier staff and maintenance are needed. While are stay was not awful we would look elsewhere in our next visit to Tonala.
Stayed 1 night in Feb 2020
Response from Hotel Arana on 3 Mar 2020
Hello Ivan. We regret that there were some inconveniences during your stay. We are working to improve all these details and make your experience more pleasant in the next visit. Thank you for your comments. Regards! Attended by Miguel Q.

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice place for the price. We were only in need of a place to sleep and shower for the days we were there and got alot more out of our room. It was clean, people were very nice and we were comfortable. The added bonus was the coffee shop! For us the price, location, and comfort was great!
Stayed 5 nights in Feb 2020
Response from Hotel Arana on 3 Mar 2020
Hello Camille, we welcome your comments and your preference. We are pleased to know that you had a pleasant stay with us, we hope you come back soon. Regards! Attended by Miguel Q.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Hotel Arana on 10 Feb 2020
Hola Pamela, agradecemos tus comentarios y tu preferencia. Nos complace saber que tuviste una estancia placentera con nosotros, esperamos que vuelvas pronto. ¡Saludos! Atendió Miguel Q.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect for me,in general was excellent.
Stayed 1 night in Dec 2019
Response from Hotel Arana on 20 Dec 2019
Thank you for your comment and for choosing our hotel. We are very happy to know that you enjoyed your stay with us. We hope your next visit will be very soon!

10/10 Excellent

Silvia, Guadalajara

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff has a positive attitude. They make a stay pleasant and relaxing.
Stayed 3 nights in Nov 2019
Response from Hotel Arana on 4 Dec 2019
We appreciate your visit and that you will take the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope you visit us again soon

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great the staff was exceptional.The cleaniliness was super
Stayed 2 nights in Nov 2019
Response from Hotel Arana on 4 Dec 2019
We appreciate your visit and that you will take the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope you visit us again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the market
Basic no frills hotel. That being said, the location to the market and the exceptionally friendly and helpful staff make up for the lack of amenities. There is a coffee shop located there as a bonus.
Stayed 2 nights in Oct 2019
Response from Hotel Arana on 4 Dec 2019
We appreciate your visit and that you will take the time to evaluate us, we are pleased to know that you enjoyed your stay with us. We hope you visit us again soon

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from María on 2 Oct 2019
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros, esperamos que pronto nos visites nuevamente.

8/10 Good

Mary Lou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for my one evening stay
Stayed 1 night in Aug 2019
Response from Mary Lou on 30 Sept 2019
Thank you for your comment and for choosing our hotel. We are very happy to know that you enjoyed your stay with us. We hope your next visit will be very soon!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Stay
Wonderful time shopping. Sunday market day was challenging but fruitful. Hotel Arana is a great location for visiting all the local artisan shops. The hotel rooms are basic but clean and comfortable. Great shower pressure. Very friendly and accommodating staff. Now has a lobby entrance to a cafe. For us, a huge bonus is being able to park our car outside our hotel room door. The drive around is private and gated. Our second stay there. A small fridge would be perfect! Also, bottled water and coffee maker as compared to other hotels in Tonala, this one is not "cheap" Very good WiFi
Stayed 2 nights in May 2019
Response from Gerencia E-commerce on 23 Jul 2019
Dear Carol Thank you very much for taking the time to comment about your experience in our hotel. We do hope to see you again very soon.

10/10 Excellent

Yulie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Hotel Arana on 10 Dec 2018
Buenas tardes. Sus comentarios son muy importantes para nosotros. Saludos

8/10 Good

Charlie, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good, they give you clean sheets everyday, lock down after 10 pm, but they at your service when you need to go out...it’s a hood thing cause just not anyone can go inside property.. cats are always F*** ing outside but it’s normal.. the only thing missing is that they upgrade the TVs, they have like this 13” box TVs.. it would be nice if they had flat screens 😎, other than that it’s a nice clean place to stay
Stayed 3 nights in Aug 2018
Response from Hotel Arana on 29 Aug 2018
Good morning. Your comments are very important to us. We are glad to know that you had an excellent stay. We will take your comments into account. We hope to see you soon. regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
GreAt clean place to stay, close to everything Would stay again
Stayed 3 nights in Jun 2018
Response from Hotel Arana on 18 Jun 2018
Good afternoon. Your comments are very important to us. We are glad you had an excellent stay. regards

8/10 Good

Debra Ann

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2018
Response from hotel arana on 11 Apr 2018
Sus comentarios son muy importantes para nosotros. Saludos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but clean accommodation for a short stay
this property is in a good location for me and I will use it again.
Stayed 1 night in Feb 2018
Response from hotel arana on 20 Feb 2018
GOOD DAYS. IT IS A PLEASURE ATENDERLE.LO WE WAIT SOON

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tonala.
Good Hotel. Very friendly and understanding. Main Street under construction. Hard to navigate to. A little noisy.
Stayed 1 night in Nov 2017
Response from Hotel Club El Moro on 24 Nov 2017
Thanks for all your comments we hope see you again soon.

8/10 Good

Ann, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for shopping on Tonala
Nice family run hotel in the heart of Tonalá’s shopping district. Clean rooms and friendly staff! If you are in Tonalá for the shopping, you can’t beat this hotel.
Stayed 4 nights in Sep 2017
Response from E-Commerce Hotel Arana on 8 Nov 2017
Dear Guest: All the opinions of our clients are very important to us. We are happy that our service has been pleasant for you, we hope to see you soon.

2/10 Terrible

Rocio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
Stayed 5 nights in Jul 2017
Response from Hotel Club El Moro on 16 Aug 2017
Estimado Huésped. Recibimos todo tipo de comentario, que nos sirva para mejorar y proporcionar un excelente servicio a nuestros huéspedes, agradecemos sus comentaros.

8/10 Good

Magda, Saan Jose Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice budget hotel
We felt very welcome it is nice to be in a hotel run by family members although they were renovating to make it more efficient for the clients they are building a restaurant and a new reception office did not affect us.
Stayed 2 nights in Jul 2017
Response from Gerente E-Commerce, Hotel Arana on 16 Aug 2017
Dear Guest: All the opinions of our clients are very important to us. We are happy that our service has been pleasant for you, we hope to see you soon.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good safe hotel for the price
It is a good small hotel to stay if you have to go to the airport. Owners are friendly and welcoming. It is also a safe place for you and your vehicle. The walls in the room can use an upgrade, but overall it's a good hotel.
Stayed 1 night in Jun 2017
Response from Hotel Club El Moro on 16 Aug 2017
Dear Guest: All the opinions of our clients are very important to us. We are happy that our service has been pleasant for you, we hope to see you soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY VERY HAPPY FRIENDLY AND HELPFUL STAFF
We loved the location and off the street front door parking and especially the friendly staff! They even have a fully equipped rotunda where you can cook anything you want and make morning coffee. Two beautiful cats add to the ambience Restaurants close by and all our favourite artisan stores. Our first visit to this little hotel and we will definitely be back.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A cost effective motel
I booked this hotel for one night so that I could avoid the city traffic in the morning on my way to the airport. I was in Room 1 which was clean with a comfortable bed. The hotel is old but they have made an effort to maintain it. There are some interesting ceramics in the courtyard area which is nice and has comfortable seating. There is a shared dining room/kitchen area that is well-equipped and would be useful if you wanted to cook. There were a couple of problems: wifi only worked in one corner of my room and the signal was very weak. The common areas of the hotel did not have functioning wifi either which was frustrating when trying to check on flights, get an uber, etc. One of the windows in Room 1 has old-fashioned glass shutters which do not close well. The sounds from the car park and courtyard were very loud and it was very noisy in my room. Another guest had parked their car directly outside my room which meant that when they were banging the car doors, talking and starting their engine, it was impossible to sleep. Their car was also blocking the footpath which made moving my heavy bags into my room very difficult. This could be easily solved if management: a) assigned the car parks more carefully and b) replaced the glass shutters with a solid pane of glass like the other window in the room has. As other reviewers have noted, if you arrive late at night, the only option for food is the 7-11.
Response from General Manager on 5 Dec 2016
Dear guest: We appreciate the time taken to share everything during your visit, we regret the inconvenience presented during your stay. We are still working on improvements in services for our customers, we hope to see you soon.

6/10 Okay

William, Texas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
tonala
Great value for the money. Close to market, close to three cafes, no coffee in room, no phone in room, one block away from 7-11. Clean, great staff, HARD BEDS!

8/10 Good

steven, San Jose

A nice little place. Spartan but cozy. A Bargain.
The hotel is small but in a peaceful area. It is a nice little courtyard place with some good restaurants around the corner. When you walk out the front door you are 100 feet from the artesania for which the area is famous. You can park indoor by your room, though we did not. We stay here because it is close to the airport without being so close you cannot sleep for the freeway noise. I could see a group of friends renting the whole place for a fun get-together if they are really into the whole Mexican handcraft thing. And for the price - unbeatable.

4/10 Poor

couple , Az

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean room, enough to spend the night.
Close to central autobuses and furniture district.
Response from Hotel Arana on 12 Mar 2015
Dear guest. Dear Guest. Thanks for your visit and we are glad that you have been comfortable. Thanks also for your comments, hope your early visit!

8/10 Good

Jerónimo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Seguramente volveremos
Stayed 1 night in Apr 2024
Response from Gerencia on 23 Apr 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!

6/10 Okay

Michelle

Travelled with partner
Disliked: Cleanliness, amenities
Esta muy tranquilo el hotel, pero la habitación estaba llena de polvo, y al regresar de mi evento tardaron mucho tiempo en abrirme el portón para entrar al estacionamiento y la puerta principal estaba cerrada.
Stayed 1 night in Mar 2024
Response from Gerencia on 19 Mar 2024
Agradecemos tu calificación y comentarios sobre tu estancia. Tomaremos tus observaciones en cuenta para mejorar. Esperamos que vuelvas en el futuro para brindarte una experiencia excepcional. ¡Gracias por elegirnos!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Gerencia on 9 Feb 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel with friendly people. Close to the Tianguis and a lot of stores and Restaurants. We would go back again
Stayed 1 night in Nov 2023
Response from Gerencia on 7 Nov 2023
We appreciate your positive comments about our hotel. We hope to see you again for another memorable stay. Thanks for your choice!

2/10 Terrible

Lazaro Demetrio

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sin estacionamiento
no tenian estacinamieto como dice el lugar por lo que tuve que cambiar de hotel y pagar los dos lugares
Stayed 1 night in Oct 2023
Response from Gerencia on 7 Nov 2023
Lamentamos tu experiencia insatisfactoria en nuestro hotel y agradecemos tus comentarios para mejorar. Tomaremos tus observaciones para futuras mejoras. Esperamos tener la oportunidad de brindarte una experiencia mejor en tu próxima visita.Lamentamos tu experiencia insatisfactoria en nuestro hotel y agradecemos tus comentarios para mejorar. Tomaremos tus observaciones para futuras mejoras. Esperamos tener la oportunidad de brindarte una experiencia mejor en tu próxima visita.

10/10 Excellent

ENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La amabilidad quedo demostrada
Nos dio gusto corroborar que la atencion y el hotel son muy buenos, muy amables y todo estuvo excelente
Stayed 2 nights in Oct 2023
Response from Gerencia on 16 Oct 2023
Agradecemos tus comentarios positivos sobre nuestro hotel . Esperamos verte de nuevo para otra estancia memorable. ¡Gracias por tu elección!

8/10 Good

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio
Stayed 1 night in Oct 2023
Response from Gerencia on 16 Oct 2023
Agradecemos tus comentarios positivos sobre nuestro hotel . Esperamos verte de nuevo para otra estancia memorable. ¡Gracias por tu elección!

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cómodo , accesible a las tiendas y amables.
Stayed 2 nights in Jun 2023
Response from Gerencia Hotel Arana on 16 Jun 2023
Muchas gracias por tu excelente reseña. Estamos encantados de saber que tu estadía fue excepcional. Nos complace que hayas disfrutado de nuestras instalaciones y servicios.

6/10 Okay

Adriana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Realmente no es un hotel de alta gama pero Ana la persona que nos atendió desde que llegamos fue muy amable y agradable que eso pasa a segundo terminó., le Daría 5 estrellas pero lo que no me gusto fue que teníamos que estar tocando la puerta si llegábamos en la madrugada para que abrieran el portón para meter el carro deberían dar un control a los clientes para ese inconveniente. También dice en la aplicación que dan Desayuno Continental y no es así deberían quitarlo de la página si no lo van a dar. Espero tomen en cuenta mis opiniones y mejoren esos detalles. Gracias Ana por tu amabilidad.
Response from Hotel Arana on 12 Jun 2023
¡Muchas gracias por tu amable comentario! Tomaremos acción para poder ofrecer una mejor experiencia a nuestros huéspedes.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in May 2023
Response from Gerencia on 15 May 2023
Estimado huésped, muchas gracias por compartir su experiencia con nosotros. Nos da gusto ver que nuestro servicio fue de su satisfacción, esperamos la oportunidad de recibirle nuevamente en esta su casa.

2/10 Terrible

Génesis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No lo recomiendo en absoluto, esta carisimo para lo que es, esta super sucio, hay cucarachas, la ropa de cama no estaba limpia. No es ni parecido a lo que muestran en sus fotos.
Stayed 1 night in Apr 2023
Response from Gerencia on 3 May 2023
Gracias por compartir su experiencia con nosotros, lamentamos que su estadía no haya sido satisfactoria, estaremos trabajando en lo mencionado para poderle brindar una mejor experiencia en su próxima visita.

8/10 Good

Jose

Stayed 1 night in Apr 2023
Response from Gerencia on 15 May 2023
Gracias por tu comentario positivo. Nos esforzamos por superar las expectativas de nuestros huéspedes y nos alegra saber que lo hemos logrado contigo. ¡Esperamos verte pronto de nuevo!