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Reviews of Del Carmen Concept Hotel

3.5 out of 5
Del Carmen Concept Hotel
Calle Jacobo Galvez No. 45, Zona Centro Historico, Guadalajara, JAL

Reviews

8.2

Very good

Rating 10 - Excellent. 70 out of 166 reviews" "
Rating 8 - Good. 56 out of 166 reviews" "
Rating 6 - Okay. 21 out of 166 reviews" "
Rating 4 - Poor. 12 out of 166 reviews" "
Rating 2 - Terrible. 7 out of 166 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Octavio

Travelled with family
Disliked: Property conditions & facilities
Hot water and internet was coming in and out all time . Shower head was not working properly , no air conditioning. There was a gap on the door on the shower
Stayed 10 nights in Feb 2024
Response from Del Carmen Concept on 29 Feb 2024
Estimado Octavio, Muchas gracias por tu reseña sobre tu reciente estadía en nuestro hotel. Tu opinión es muy valiosa para nosotros. Estamos muy agradecido por tus comentarios acerca de los aspectos de la habitación que necesitan ser mejorados.Nuestra principal prioridad es poder ofrecer un ambiente muy bien cuidado y confortable.Esperamos mejorar tu experiencia en tu próxima estadía.Saludos

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
The rooms have been carefully designed and represent the work of an individual artist.
Response from Del Carmen Concept on 2 Mar 2024
Muchas gracias por tomarte el tiempo de escribir una reseña sobre nuestras habitaciones. Nos alegra saber que disfrutaste tu experiencia con nosotros.Saludos.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Del Carmen is great facility with very helpful staff, beautiful comfortable rooms, and a good location. I would highly recommend the “chia” restaurant for its food, service, community vibe and its manager Morris (sp?). The only con was that the front desk does not appear to be 24 / 7 and we arrived late, due to a delayed flight.
Stayed 2 nights in Jan 2024
Response from Del Carmen Concept on 25 Jan 2024
Agradecemos tu comentario, tomaremos muy en cuenta las menciones hechas a la recepción, y esperamos en tu siguiente visita poder hacer que tu estadía se inigualable.Saludos¡¡.

6/10 Okay

Graeme

Stayed 3 nights in Jan 2024
Response from Del Carmen Concept on 24 Feb 2024
Buen día. Háganos saber que podemos mejorar para quesu siguiente estadía en Del Carmen Concept Hotel sea lo mas placentera posible.

8/10 Good

Jesus Antonio

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

patricia

Stayed 3 nights in Sep 2023

4/10 Poor

HUGO

Liked: Cleanliness, property conditions & facilities, room comfort
5 out of 10 experience
Not a 24 hr service. I had to knock on door to get in at night time. Cable TV was not working and request to fix it but never did.
Stayed 1 night in Aug 2023

10/10 Excellent

Thalia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito hotel, el desayuno buenísimo !!!
Stayed 3 nights in Jun 2023

10/10 Excellent

Yves

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very quirky and affordable. Nice staff and good food and service
Stayed 3 nights in Apr 2023

2/10 Terrible

Jackeline

Stayed 3 nights in Apr 2023

6/10 Okay

Todd

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

JACK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location. Del Carmen is right in the middle of restaurants and shopping and just a short walk to Guadalajara's historic centre. The attached restaurant provides great value and we enjoyed both our lattes and breakfast. I highly recommend Del Carmen.
Stayed 4 nights in Feb 2023
Response from Del Carmen Concept on 22 Feb 2023
Thanks for your comment Jack!It was a pleasure having you with usCome back soon!

6/10 Okay

diana

Travelled with group
Liked: Cleanliness, staff & service, amenities
The elevator was broken and stairs did not have enough light. The towels were nor very confortable and the room itself is designed in a way that was not comfortable. The restaurant was great and the location is ideal, very close to the cetro historico.
Stayed 3 nights in Nov 2022

2/10 Terrible

Oscar

Travelled with family, Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
The room was well decorated with cool art. Staff seemed really nice…but that’s about it. Our key worked half the time. The other half we had to get someone from the staff to let us in since the key would not work. They said they were going to get a locksmith to fix the issue but that never happened. Also, it is very loud with the lobby/restaurant downstairs. They set up a weekend brunch nice and early and you can hear all the table being dragged and set up. And last but not least, we had no hot water to shower with the last two days. Would not recommend and will not be back.
Stayed 3 nights in Oct 2022

8/10 Good

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
s
Stayed 1 night in Sep 2022

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They were not made aware of my reservation made thru orbitz, same as happened with the first hotel during this trip.
Stayed 2 nights in Aug 2022

2/10 Terrible

Robert

Stayed 1 night in Aug 2022
Response from Del Carmen Concept on 17 Aug 2022
Lamentamos que no pudo hospedarse con nosotros por lo que nos gustaría saber el problema. Nos podría mandar un mensaje o correo electrónico a hotelexconvento@outlook.com para conocer los detalles Gracias por tomarse el tiempo!

2/10 Terrible

Jorge, Los Angeles

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel concept is charming, we stayed there before. BUT currently in 2022 several of the hotel items (elevators, phones, TVs) are broken or in need a major repairs. The roof leaks in some rooms. What’s more frustrating is that hotel administration is dismissive and unresponsive of the guests concerns, and request. While the day-to-day staff is nice, they can’t solve most issues and only provide an email address for the “supervisor” who was supposedly out of town, didn’t bother to reply an email explaining several of the hotel issues. The hotel staff doubles up as the restaurant staff (Chai), so it seems like the restaurant downstairs is the main priority and the hotel rooms are mostly ignored. Please avoid this hotel until the management decides to resolve the leaky room, the broken elevator, the lack of internet, and the broken phone and no signal TVs! El concepto de hotel es encantador, nos alojamos antes allí. PERO actualmente en 2022, varios de los elementos del hotel (ascensores, teléfonos, teles) están descompuestos o necesitan reparaciones URGENTES. El techo gotea en algunas habitaciones. Lo que es más frustrante es que la administración del hotel es desdeñosa y no responde a las preocupaciones y solicitudes de los huéspedes. Si bien el personal en el hotel es cortes no pueden resolver la mayoría de los problemas ¡Evite este hotel hasta que la gerencia decida resolver las fugas, el ascensor roto, la falta de Internet, el teléfono roto y TV sin señal!
Stayed 2 nights in Jul 2022

8/10 Good

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms are super cute. Very unique and trendy. The staff was very friendly and helpful. We also loved that lots of attractions were walking distance (la catedral, el Mercado San Juan de Dios, y Hospicio Cabañas). There were a few problems with the climate in our room. It had a strong smell of humidity and it was super hot. But the staff was super helpful and accommodated us in a different room right away. Also, there is a restaurant downstairs so be ready to wear earplugs if you do not wish to be woken up by the noise in the early morning.
Stayed 7 nights in Mar 2022

10/10 Excellent

Elias

Stayed 1 night in Feb 2022
Response from Del Carmen Concept on 19 Feb 2022
Encantados de tenerlos con nosotros ¡vuelvan pronto!

6/10 Okay

Hollis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were absolutely stunning and it was a great location, but it was so loud it wasn't worth it. There's restaurant noise from 7 am-12 am and between those time, the staff downstairs had loud music playing and were singing at the top of their lungs. From midnight to 7 am. Earplugs and white noise could only do so much, and it would be impossible to take a nap during the day with the loud music. Beautiful place, but disappointed with the execution.
Stayed 2 nights in Feb 2022

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Was nicely situated in the park
Stayed 3 nights in Nov 2021

6/10 Okay

FERMIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The individual room decor was unique and user friendly. Unfortunately, the hot water was unreliable and the room safe wasn't functional. Also, I would recommend that earplugs be provided for the two rooms that face the front of the property - street noise is heavy and the windows don't insulate for sound.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
City center
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Great location and good price, but is mainly a restaurant than a hotel.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel above noisy restaurant
Lovely building and room but we hadn’t realised this was above a noisy restaurant. Loud music from 8am until 10.30pm both nights. Access is through the restaurant. We also had no hot water in the mornings. For the same money there are better places in Guadalajara.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
The staff were friendly, my room was clean, and the food from the restaurant was good. However, the property operates more as a restaurant versus a hotel. The rooms are above the restaurant, and the noise is constant from early morning to late at night. Breakfast set up starts around 6 am and is very loud, so sleeping past 6 am is impossible.
Stayed 2 nights in Jun 2021

4/10 Poor

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff But They Locked Me Out!!!
Let’s start with the good: the staff and maid, Sylvia, were extra sweet. They were all so friendly and helpful. Now for the bad: the first night I had no hot water and the phone in the room did not work. The second night I had hot water but it took for the entire duration of my stay 10-12 minutes to heat up. Cold water would just pour until even luke-warm water would come out. On Wednesday night I stayed out past 1:30am and had was locked out of the hotel. Thankfully they heard my knocks and the front desk manager woke up and let me in. This happened again on Thursday night but this time I had to sleep at my friends hotel a mile away because at 3:30am no one was awake and didn’t answer our constant knocks and phone calls. When i complained and asked for one night credit they instead offered me a free breakfast which i never received ( i still think I am owed one nights credit). Finally when I checked out this morning at 6:45am i had to wake the front desk up and he couldn’t give me a copy of my folio as the manager had to draw it up for me. I understand they are a boutique hotel and it is super cute place but they need to do a little better in terms of making sure there is 24 hour access to the hotel.
Stayed 7 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very unique. Orbits does have the wrong phone number on orbits site for the hotel
Stayed 3 nights in Apr 2021

10/10 Excellent

Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2021

8/10 Good

Carlos J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo tríp
It was koo
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the unique decor in every room . Staff is amazing 😉 delicious food from below Chai restaurant . It is central location in downtown. The Church across from it is beautiful. The cleaning Lady is fabulous. The bed is confortable. The sheets are nice. The price is right. The area is ok not the best area but it is downtown close to everything just Uber everywhere and I had no issues.
Stayed 3 nights in Nov 2019

10/10 Excellent

lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in downtown Guadalajara
This hotel is small, quaint and absolutely charming. The staff here is incredibly helpful, and a few speak perfect English. The associated restaurant, Chai, has a delicious menu - I haven't eaten anywhere else in the 2 weeks I've been here. There are only 8 or 9 rooms (I have stayed in two of them). I would recommend booking the master suite or a room that overlooks the park.
Stayed 4 nights in Mar 2020
Response from . on 18 Mar 2020
On behalf of the staff at the Carmen Concept Hotel Boutique, we thank you for your stay and we are pleased to know that your stay has been satisfactory. We look forward to welcoming you again.

10/10 Excellent

antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from . on 11 Mar 2020
En nombre del staff Del Carmen Concept Hotel Boutique agradecemos su visita y nos complace saber que disfruto su estancia con nosotros. Esperamos verlo pronto.

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020
Response from . on 23 Feb 2020
On behalf of the Carmen Concept Hotel staff, we appreciate your visit. Your comments are valuable to us and we are pleased to know that you enjoy your stay. We hope to see you again.

10/10 Excellent

QueensTom, New York, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (short walk to Centro Histórico), and an active and fun restaurant that has a big local following
Stayed 3 nights in Feb 2020
Response from . on 23 Feb 2020
On behalf of the Carmen Concept Hotel staff, we appreciate your visit. Your comments are valuable to us and we are pleased to know that you enjoy your stay. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very mexican.. very comfy bed. A/c.. awesome lication
Stayed 4 nights in Feb 2020
Response from . on 23 Feb 2020
On behalf of the Carmen Concept Hotel staff, we appreciate your visit. Your comments are valuable to us and we are pleased to know that you enjoy your stay. We hope to see you again.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Black mold and smelled like chemicals. My wife and I both had headaches after 5 minutes. So loud we could not sleep.We had booked for 4 nights and left after 2, and no refund.
Stayed 4 nights in Feb 2020

10/10 Excellent

Thom, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely essential to a perfect trip to Guadalajara.
Stayed 4 nights in Dec 2019
Response from . on 5 Feb 2020
On behalf of the Carmen Concept Hotel staff, we appreciate your visit. Your comments are valuable to us and we are pleased to know that you enjoy your stay. We hope to see you again

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel
Boutique hotel in a great location, a few blocks from the main square.
Stayed 1 night in Dec 2019
Response from . on 5 Feb 2020
On behalf of the Carmen Concept Hotel staff, we appreciate your visit. Your comments are valuable to us and we are pleased to know that you enjoy your stay. We hope to see you again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel to experience Guadalajara for first time visitors. Very friendly staff, most of the historical district is 7 minutes walk.
Stayed 3 nights in Dec 2019
Response from . on 5 Feb 2020
On behalf of the Carmen Concept Hotel staff, we appreciate your visit. Your comments are valuable to us and we are pleased to know that you enjoy your stay. We hope to see you again

2/10 Terrible

L A

Liked: Cleanliness
Disliked: Staff & service, room comfort
More of a restaurant than hotel.
Very noisy room. No air conditioning. Could not sleep. Would not recommend or stay there again.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice neighborhood, close to all the historic landmarks. The hotel is in a really cool building, well maintained, and the Chai restaurant downstairs very convenient. But it is noisy, so be prepared with earplugs.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The room was uniquely designed and beautiful. But the hotel is located in an area surrounded by clubs so Friday and Saturday nights we couldn’t sleep past 2 am due to the loud music and street noise.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 6 nights in Jun 2019
Response from Gerencia on 20 Jul 2019
Muchas gracias por su buena calificación, lo esperamos pronto.

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Emmanuel Hernández - Revenue Manager on 3 May 2019
Estimado huésped: Agradecemos mucho su amable valoración. Trabajamos diario para poder ofrecerle una estancia placentera. Será un placer poder recibirle en su próxima visita a nuestra ciudad. Emmanuel Hernández - Revenue Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, awesome location
The only bad thing was, we didn’t get the room that we paid for. So they offered free breakfast for the duration of the stay. Which I think didn’t even cover the difference but overall the stay was great.
Stayed 3 nights in Mar 2019
Response from Emmanuel Hernández - Revenue Manager on 13 Jun 2019
Estimado huésped: Agradecemos mucho su amable valoración. Trabajamos diario para poder ofrecerle una estancia placentera. Será un placer poder recibirle en su próxima visita a nuestra ciudad. Emmanuel Hernández - Revenue Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
We love the architecture. We didn’t like the noise late at night.
Stayed 6 nights in Mar 2019
Response from Emmanuel Hernández - Revenue Manager on 27 Mar 2019
Estimado huésped: Agradecemos mucho su amable valoración. Trabajamos diario para poder ofrecerle una estancia placentera. Será un placer poder recibirle en su próxima visita a nuestra ciudad. Emmanuel Hernández - Revenue Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and each room has a different theme which I loved . The restaurant Chi which is part of the hotel has very good food/. The only thing I was a little disappointed was that the property has no parking. Also one of the nights there was a lot of noise coming from the neighboring building which kept me up all night.
Stayed 2 nights in Jan 2019
Response from Emmanuel Hernández - Revenue Manager on 27 Jan 2019
Estimado Huésped: Agradecemos mucho su amable opinión. Será un placer poder recibirle de nueva cuenta en su próxima visita a nuestra ciudad. Saludos cordiales!