2 restaurants, breakfast, lunch, dinner served; American cuisine
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Reviews of Crowne Plaza Hotel Greenville-I-385-Roper Mtn Rd, an IHG Hotel

3.5 out of 5
Crowne Plaza Hotel Greenville-I-385-Roper Mtn Rd, an IHG Hotel
851 Congaree Rd, Greenville, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 976 reviews" "
Rating 8 - Good. 242 out of 976 reviews" "
Rating 6 - Okay. 106 out of 976 reviews" "
Rating 4 - Poor. 57 out of 976 reviews" "
Rating 2 - Terrible. 38 out of 976 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with group
Liked: Amenities, property conditions & facilities
Ok area
Stayed 3 nights in Jan 2024
Response from AGM on 20 May 2024
Thanks for staying with us. We are happy you enjoyed your stay.

10/10 Excellent

Ashlyn

Liked: Cleanliness, staff & service
Friendly staff. Property and rooms were clean
Stayed 1 night in May 2024
Response from AGM on 20 May 2024
Thanks for staying with us. We are happy you enjoyed your stay.

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from AGM on 20 May 2024
Thanks for the feedback.

8/10 Good

Demetria

Travelled with family, Travelled with group
It was okay for 2 nights
Stayed 2 nights in May 2024
Response from AGM on 20 May 2024
Thanks for staying with us. We are happy you enjoyed your stay.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Traveled solo. Felt perfectly safe. Shuttle drivers were able to take me everywhere I needed to. The front desk lady who works during the day.. I forgot her name but it starts with a T. She was beyond amazing.. Legit ran after my shuttle driver so I wasn’t late for my flight. (To her boss- totally think she deserves a raise)
Stayed 1 night in May 2024
Response from AGM on 20 May 2024
Thanks for staying with us. We are happy you enjoyed your stay.

10/10 Excellent

Gregory, Rock Hill

Stayed 3 nights in Apr 2024

10/10 Excellent

Christopher, Chardon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for dinner options and access to highway
Stayed 2 nights in Apr 2024
Response from AGM on 22 Apr 2024
We are happy you enjoyed your stay. Thanks for the great feedback.

8/10 Good

Markita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on 22 Apr 2024
We are happy you enjoyed your stay. Thanks for the great feedback.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice.
Stayed 1 night in Apr 2024
Response from AGM on 22 Apr 2024
We are happy you enjoyed your stay. Thanks for the great feedback.

10/10 Excellent

Juan, Medellin

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from AGM on 12 Apr 2024
Thanks for the feedback.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 2 nights in Apr 2024
Response from AGM on 8 Apr 2024
Thanks for staying. We appreciate the feedback.

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on 8 Apr 2024
Thanks for staying. We appreciate the feedback.

8/10 Good

Latosha

Travelled with partner
Overall good experience. We paid $15.99 plus tax (per person) for breakfast. I don’t recommend doing that, it’s not worth the price and the property is conveniently located to many other places that you could easily get breakfast. The other thing, we had a late check out and housekeeping came to our door on two different occasions.
Stayed 1 night in Mar 2024
Response from AGM on 8 Apr 2024
Thanks for staying. We appreciate the feedback.

10/10 Excellent

Heavyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great area, close to plenty activities and restaurants.
Stayed 1 night in Mar 2024
Response from AGM on 8 Apr 2024
Thanks for staying. We appreciate the feedback.

8/10 Good

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and efficient. My only complaint was with housekeeping. The bed make up looked nothing like the bed when I checked in. Clearly someone rushed through making the bed. I also left towels on the floor in the bathroom on Saturday morning and they were still there when I came back Saturday night! Otherwise, a great visit and I would come back!
Stayed 2 nights in Mar 2024
Response from AGM on 8 Apr 2024
Thanks for staying. We appreciate the feedback.

10/10 Excellent

Kenneth

Stayed 2 nights in Mar 2024
Response from AGM on 8 Apr 2024
Thanks for staying. We appreciate the feedback.

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charlie, Brandolyn, and Tanika are great assets to the company, very personable, friendly and helpful. Keep them happy.
Stayed 3 nights in Mar 2024
Response from AGM on 8 Apr 2024
Thanks for staying. We appreciate the feedback.

6/10 Okay

Katherine

Travelled with family and small children
The indoor pool was not heated nor were there any towels available, had to go to the front desk to request them to be refilled. Very dated rooms!
Stayed 1 night in Feb 2024
Response from AGM on 5 Mar 2024
Thanks for the feedback.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 5 nights in Feb 2024
Response from AGM on 5 Mar 2024
Thanks for the feedback.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on 5 Mar 2024
Thanks for the feedback.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AGM on 5 Mar 2024
Thanks for the feedback.

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Upon arrival, the smell of cigarettes filled the air, However the staff was friendly and helpful. After checking in and going to the room hallways, I noticed the ceilings were very low, I’d imagine anyone over 6’ would have to lean forward. The property was dirty, there were no toiletries to speak of in the bathroom, the mini fridge was not only cooling but had hot air coming from it, and the bathroom hair dryer was broken. I was told at check in they had a heated pool. When visiting the pool area, the enclosed room was freezing. The AC was blowing and everyone there was talking about how cold it was and we’re leaving. People had on heavy coats by the pool. The pool water was also cold, like a cold bath water. The smell of chlorine was SO strong and the water was so foggy that you couldn’t see under. The fitness center had a glassed window separating the pool from it, so the people in there were watching everyone in the pool. Not the safest feeling, back to the room and the key fob stopped working. After a couple dozen tries, I was able to open the door. Upon my arrival I overheard another guest having issues with their key fob and had a replacement assigned. Even parking was inconvenient, on a hill and no trolley was offered. With so many options in Greenville, I wouldn’t stay here again.
Stayed 1 night in Feb 2024
Response from AGM on 5 Mar 2024
Thanks for the feedback.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples perfect trip
My husband and I went for a quick weekend away. We love the convenience of having Ruth's Chris steakhouse right next to/ connected to the hotel
Stayed 2 nights in Jan 2024
Response from AGM on 5 Mar 2024
Thanks for the feedback.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and secure with great personel working.
Stayed 5 nights in Jan 2024
Response from AGM on 5 Mar 2024
Thanks for the feedback.

10/10 Excellent

Cina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant. We were checked in quickly and efficiently. We received our keys and breakfast passes for each morning. When we didn't want to leave the room the housekeeper just handed us fresh towels and took our used ones with no hesitation. There are lots of eating and shopping options less than 15 minutes away.
Stayed 3 nights in Jan 2024
Response from AGM on 5 Mar 2024
Thanks for the feedback.

10/10 Excellent

Alvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great area and awesome staff
Response from AGM on 5 Mar 2024
Thanks for the feedback.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on 5 Mar 2024
Thanks for the feedback.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from AGM on 5 Mar 2024
Thanks for the feedback.

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the room,bed, pilows.
Stayed 3 nights in Dec 2023

10/10 Excellent

Adelin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Alfonso

Stayed 7 nights in Dec 2023

8/10 Good

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel & convenient location.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Ivan

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
All furniture was worn and soiled.
Stayed 1 night in Dec 2023

4/10 Poor

James

Travelled with family
Disliked: Staff & service, property conditions & facilities
There was no liquid soap in the shower and I was in the shower when I found this out. When I told the staff while checking out, they told me I should have called housekeeping. I told them I was already in the shower and there was no bar soap in the room either. While checking in, we waited at least 10 minutes for someone to come to the desk.
Stayed 1 night in Dec 2023
Response from AGM on 18 Dec 2023
Thank you for the feedback. We appreciate you staying with us.

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!!
Stayed 1 night in Dec 2023

10/10 Excellent

Charles Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice so far
Stayed 1 night in Dec 2023
Response from AGM on 18 Dec 2023
Thank you for the feedback. We appreciate you staying with us.

6/10 Okay

Connie

Liked: Cleanliness, property conditions & facilities, room comfort
A BIT SURPRISING
Front desk person (She) had a loud and pushy personality that wasnt so friendly or courteous as she greeted guest. We wasnt offered water like the other check in person did after he checked in guess. Rooms are a little small, there is a fridge, but no microwaves in the room. As much as you pay for the rooms, the breakfast shouldn be included . You shouldnt have to pay an extra charge of $15+ for breafast.
Stayed 2 nights in Dec 2023
Response from AGM on 18 Dec 2023
Thank you for the feedback. We appreciate you staying with us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely friendliest staff ever. Very clean and quiet hotel. Very easy to access. Great breakfast and it’s nice that Ruth Chris Restaurant is attached.
Stayed 3 nights in Nov 2023
Response from AGM on 18 Dec 2023
Thank you for the feedback. We appreciate you staying with us.

4/10 Poor

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the staff and the room but the cleaning staff stole one of my newly bought face product, and she only made one bed and didn’t refresh the towels or anything. I will never let a cleaning person into another room where I’m staying at again. Not happy about that situation.
Stayed 3 nights in Nov 2023
Response from AGM on 18 Dec 2023
Thank you for the feedback. We appreciate you staying with us.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, hotel in great location, great to have a heated pool!
Stayed 4 nights in Nov 2023
Response from AGM on 28 Nov 2023
Thanks for staying. We are happy you enjoyed your stay.

10/10 Excellent

Andre

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from AGM on 27 Nov 2023
Thanks for the feedback.

2/10 Terrible

Marie

Travelled with family and small children
Room was dirty and dusty. Pullout bed for grandchildren had old food under the sofa cushions…. Change that fell out of someone’s pocket. Extremely uncomfortable… has to call for linens and make it myself. Sofa cushion stained with something. Disgusting. Bathroom door did not close. Handle broken. Smell in room. I was offered another room after calling corporate…. Will not stay there again.
Stayed 2 nights in Nov 2023
Response from AGM on 27 Nov 2023
Thanks for the feedback.

10/10 Excellent

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Response from AGM on 19 Nov 2023
Thanks for staying. We appreciate the feedback.

8/10 Good

Ronald

Stayed 1 night in Nov 2023
Response from AGM on 19 Nov 2023
Thanks for staying. We appreciate the feedback.

10/10 Excellent

Dinu

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from AGM on 19 Nov 2023
Thanks for staying. We appreciate the feedback.

10/10 Excellent

JIM, LADSON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has multiple upgraded features and designs in the lobby. Very nice spaces for meetings, informal gatherings, and work.
Stayed 1 night in Nov 2023
Response from AGM on 19 Nov 2023
Thanks for staying. We appreciate the feedback.

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There were two staff members that were exceptional they were so nice, helpful and friendly
Stayed 2 nights in Nov 2023
Response from AGM on 13 Nov 2023
Thanks for staying! We appreciate the feedback and are happy you enjoyed your stay.

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great price! Great location
Stayed 1 night in Nov 2023
Response from AGM on 10 Nov 2023
Thanks for staying! We appreciate the feedback and are happy you enjoyed your stay.