Terrace/patio

Reviews of Aloft Greenville Downtown

3 out of 5
Aloft Greenville Downtown
5 North Laurens Street, Greenville, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1005 reviews" "
Rating 8 - Good. 202 out of 1005 reviews" "
Rating 6 - Okay. 87 out of 1005 reviews" "
Rating 4 - Poor. 38 out of 1005 reviews" "
Rating 2 - Terrible. 25 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Selina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown hotel with plenty of room
Stayed 1 night in May 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very pleasant and did not feel overwhelmed by people.
Stayed 1 night in Apr 2024
Response from CURATOR on 1 May 2024
Susan,On behalf of the entire Marriott Aloft Hotel team, I want to thank you for sharing about your recent stay with us. I’m thrilled to know we met your expectations.It is extremely rewarding to receive positive feedback, particularly when it comes from those who matter the most – YOU! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. It was our sincere pleasure to host you.Warmest Regards,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CURATOR on 1 May 2024
On behalf of the entire Marriott Aloft Hotel team, I want to thank you for sharing about your recent stay with us. I’m thrilled to know we met your expectations. It is extremely rewarding to receive positive feedback, particularly when it comes from those who matter the most – YOU! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. It was our sincere pleasure to host you.Warmest Regards,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this aloft. Great location
Stayed 1 night in Apr 2024
Response from CURATOR on 16 Apr 2024
Jose,On behalf of the entire Marriott Aloft Hotel team, I want to thank you for sharing about your recent stay with us. I’m thrilled to know we met your expectations. It is extremely rewarding to receive positive feedback, particularly when it comes from those who matter the most – YOU! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. It was our sincere pleasure to host you.Warmest Regards,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Walking distance to all of downtown
Stayed 1 night in Apr 2024
Response from CURATOR on 10 Apr 2024
Kim,On behalf of the entire Marriott Aloft Hotel team, I want to thank you for sharing about your recent stay with us. I’m thrilled to know we met your expectations! It is extremely rewarding to receive positive comments, particularly when it comes from those who matter the most – YOU!Once again, I appreciate you taking the time to share your feedback. I will be sure to share you remarks with my colleagues. We hope to welcome you again soon. It was our sincere pleasure to host you.Warmest Regards, Sharon Nesbitt, Aloft Hotel Curator

10/10 Excellent

alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CURATOR on 10 Apr 2024
Alma,On behalf of the entire Marriott Aloft Hotel team, I want to thank you for sharing about your recent stay with us. I’m thrilled to know we met your expectations! It is extremely rewarding to receive positive comments, particularly when it comes from those who matter the most – YOU! Once again, I appreciate you taking the time to share your feedback. I will be sure to share you remarks with my colleagues. We hope to welcome you again soon. It was our sincere pleasure to host you.Warmest Regards,Sharon Nesbitt, Aloft Hotel Curator

10/10 Excellent

Azu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, modern feel. Staff helpful.
Stayed 1 night in Apr 2024
Response from CURATOR on 10 Apr 2024
Azu,On behalf of the entire Marriott Aloft Hotel team, I want to thank you for sharing about your recent stay with us. I’m thrilled to know we met your expectations! It is extremely rewarding to receive positive comments, particularly when it comes from those who matter the most – YOU! Once again, I appreciate you taking the time to share your feedback. I will be sure to share you remarks with my colleagues. We hope to welcome you again soon. It was our sincere pleasure to host you.Warmest Regards, Sharon Nesbitt , Aloft Hotel Curator

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from GSM on 23 Apr 2024
Dear Valued Guest,Thank you for taking a moment to share your experience with us.I have shared your experience with our team members as away to celebrate the wonderful service given.Thank you again, and we hope to see you in the future.

2/10 Terrible

Jamar

Stayed 1 night in Mar 2024
Response from CURATOR on 19 Apr 2024
Jamar,On behalf of the Aloft Hotel Greenville Family, thank you for sharing about your recent guest experience with us.I'm sorry to see we did not meet your expectations during your stay. Hopefully you did discuss with a guest service representative while you were here any issues you had with your service, etc.Regards,Sharon NesbittAloft Hotel Curator

8/10 Good

Andi

Travelled with family
Liked: Staff & service
Dogs were missing - my whole decision was based on rescues in Libby please bring back
Stayed 1 night in Mar 2024
Response from GSM on 24 Mar 2024
Dear Valued Guest,Thank you for taking a moment to your experience with us! Here at the Aloft we love our furry friends and are exploring additional ways to assist in our pet adoption mission. Thank you sharing your thoughts with us and for being a guest with us.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fantastic as well as staff friendliness and hotel amenities
Stayed 2 nights in Mar 2024
Response from GSM on 21 Mar 2024
Dear Valued Guest,Thank you for taking a moment to share your experience with us. We are happy to hear that you enjoyed our friendly team members!We hope to see you in the future.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Aloft - clean rooms, quiet (even on a busy weekend), friendly staff, easy parking. Aloft is in a great location to use as a base to explore beautiful Greenville. There are many great restaurants nearby. No complaints. I highly recommend Aloft.
Stayed 2 nights in Mar 2024
Response from CURATOR on 19 Mar 2024
Donna,On behalf of the entire Marriott Aloft Hotel team, I want to thank you for sharing about your recent guest experience. I'm thrilled to know we met your expectations!It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Your response has been shared with my colleagues as a way of celebrating the great guest experiences we delivered.We hope to welcome you again soon. It was our sincere pleasure to host you.Sincerely,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
City parking is connected to hotel and every kind of bar and restaurant is within a couple minute walk. Rooms are small, beds comfy and the room was clean. Super friendly staff and they love dogs! Would stay here again.
Stayed 2 nights in Mar 2024
Response from CURATOR on 19 Mar 2024
Dear Kristi,On behalf of the entire Marriott Aloft Hotel team, I want to thank you for sharing about your recent guest experience. I'm thrilled to know we met your expectations!It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – YOU! Your response has been shared with my colleagues as a way of celebrating the great guest experiences we delivered.We hope to welcome you again soon. It was our sincere pleasure to host you.Sincerely,Sharon NesbittAloft Hotel Curator

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in we were early but the lady at the desk found us an available room and allowed us to check in early. This allowed us more time to enjoy downtown Greenville. A pleasant experience.
Stayed 1 night in Mar 2024
Response from GSM on 18 Mar 2024
Dear Valued Guest,Thank you for taking a moment to share your experience with us!We were happy to host your stay and hope to see you in the future!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GSM on 18 Mar 2024
Dear Valued Guest,Thank you for taking a moment to share your experience with us!We were happy to host your stay and hope to see you in the future!

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft was everything we needed for a weekend getaway to Greenville. It was within walking distance to Main Street and the Falls. It was quiet, clean, safe, and convenient. I would stay here again.
Stayed 3 nights in Mar 2024
Response from GSM on 6 Mar 2024
Dear Valued Guest,Thank you for taking a moment to share your experience with us. We are happy to hear that you enjoyed our central location. I will share your response with our team members as away to celebrate the wonderful service given.We hope to see you in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GSM on 4 Mar 2024
Dear Valued Guest,Thank you for taking a moment to share your experience with us. We were happy to host your stay and we hope to see you in the future.

10/10 Excellent

Austin

Stayed 2 nights in Feb 2024
Response from GSM on 21 Mar 2024
Dear Valued Guest,Thank you for taking a moment to share your experience with us.We are happy to host your stay and hope to see you again in the future!

6/10 Okay

Samira

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is undergoing construction. Erin was nice but small. Staff was wonderful!
Stayed 1 night in Feb 2024
Response from CURATOR on 20 Feb 2024
Dear Samira,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority. Not only do we want to know when we've met our guests expectations, we welcome knowing when we have notWe're extremely excited about our top to bottom hotel wide face-lift that is scheduled to conclude within the next week and can hardly wait for out staff and guests to see and experience the undated hotel. Again, thank you for your feedback.Sincerely,Sharon NesbittAloft Hotel Curator

10/10 Excellent

John, Seneca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was wonderful!! Every employee we encountered was suberb. Will definitely stay again!!
Stayed 1 night in Feb 2024
Response from CURATOR on 16 Feb 2024
John,On behalf of the entire hotel team, I want to thank you for choosing us and sharing about your experiences while staying at our property. I’m thrilled to know we met your expectations.It is extremely gratifying to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. It was our pleasure to host you.Sincerely,Sharon NesbittAloft Hotel Curator

10/10 Excellent

charles

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
areas of the hotel were under construction and unavailable during our stay. this was not communicated prior to our visit.
Stayed 1 night in Feb 2024
Response from CURATOR on 8 Feb 2024
Charles,On behalf of the entire hotel team, I want to thank you for choosing us and sharing about your experiences while staying at our property.We are so excited about our hotel wide "facelift" project and can hardly wait for our staff and guests to see the finished product. We would love to have you stay with us again.Once again, I appreciate you taking the time to share your feedback. It was our pleasure to host you.Sincerely,Sharon NesbittAloft Hotel Curator

8/10 Good

Bethany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown Greenville. They are renovating the lobby/bar area and elevators — Which is good because the hotel looks like it’s a bit worn.
Stayed 1 night in Feb 2024
Response from CURATOR on 6 Feb 2024
Bethany,On behalf of the entire Aloft Hotel team, I want to thank you for choosing us and sharing about your experiences while staying at our property.We are so excited about our on going "facelift"and can hardly wait to showcase it to our guests.Once again, thank you for taking the time to share your feedback.We hope to welcome you again soon. It is always our sincere pleasure to host you.Sincerely,Sharon NesbittAloft Hotel Curator

8/10 Good

Randy

Travelled with pets, Travelled with partner
Disliked: Amenities
The hotel staff was friendly and helpful. Property and room was very nice. I was disappointed that the hotel is going through renovations that kept us from enjoying most of the amenities and it wasn’t communicated via email nor through check in process from front desk.
Stayed 2 nights in Feb 2024
Response from CURATOR on 6 Feb 2024
Randy,On behalf of the entire Aloft Hotel team, I want to thank you for choosing us and sharing about your experiences while staying at our property.We are so excited about our "facelift" project and can hardly wait to showcase it to our guests.. Once again, thank you for taking the time to share your feedback.We hope to welcome you again soon. It is always our sincere pleasure to host you.Sincerely,Sharon NesbittAloft Hotel Curator

8/10 Good

David

Stayed 2 nights in Feb 2024
Response from GSM on 21 Mar 2024
Dear Valued Guest,Thank you for taking a moment to share your experience with us.We are happy to host your stay and hope to see you again in the future!

8/10 Good

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great and the staff were very friendly and accommodating.
Stayed 1 night in Feb 2024
Response from CURATOR on 6 Feb 2024
Jennifer,On behalf of the entire Aloft Hotel team, I want to thank you for choosing us and sharing about your experiences while staying at our property. I’m thrilled to know we met your expectations. We are so excited about our "facelift" project and can hardly wait to showcase it to our guests.It is extremely gratifying to hear positive feedback, particularly when it comes from those that matter the most, you! Once again, thank you for taking the time to share your feedback.We hope to welcome you again soon. It is always our sincere pleasure to host you.Sincerely,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Marietore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from CURATOR on 6 Feb 2024
Marietore,On behalf of the entire Aloft Hotel team, I want to thank you for choosing us and sharing about your experiences while staying at our property. I’m thrilled to know we met your expectations.It is extremely gratifying to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, thank you for taking the time to share your feedback.We hope to welcome you again soon. It is always our sincere pleasure to host you.Sincerely,Sharon NesbittAloft Hotel Curator

10/10 Excellent

William

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately there were upgrades being done during our stay.
Stayed 2 nights in Dec 2023
Response from CURATOR on 20 Jan 2024
William,On behalf of the entire Aloft Hotel team, I want to thank you for choosing us and sharing about your experience while staying with us. We are extremely excited about our top to bottom face lift project. We can hardly wait to see the finished product!I appreciate you taking the time to share your feedback.We hope to welcome you again soon. It was our sincere pleasure to host you.Warmest Regards,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from CURATOR on 9 Jan 2024
Karen,On behalf of the entire Aloft Hotel Team, I want to thank you for choosing us and sharing about your recent stay.It is extremely rewarding to hear positive feedback, particularly when it comes from those who matter the most – YOU! I'm thrilled to know we met your expectations.Your response to our survey has been shared with my colleagues as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. It is always our sincere pleasure to host you!Regards,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Kellie

Stayed 1 night in Jan 2024
Response from CURATOR on 6 Feb 2024
Kellie,On behalf of the entire Aloft Hotel team, I want to thank you for choosing us and sharing about your experiences while staying at our property. I’m thrilled to know we met your expectations.It is extremely gratifying to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, thank you for taking the time to share your feedback.We hope to welcome you again soon. It is always our sincere pleasure to host you!Sincerely,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Robert

Stayed 2 nights in Jan 2024
Response from CURATOR on 20 Jan 2024
Robert,On behalf of the entire Aloft Hotel team, I want to thank you for choosing us and sharing about your experiences while staying at our property.It is always gratifying to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon. It was our sincere pleasure to host you.Warmest Regards,Sharon NesbittAloft Hotel Curator

8/10 Good

Cara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aloft Dependability & Comfort in prime location
Aloft properties are always reliable and consistent and this one didn’t disappoint. Great location right on Main Street too. Only complaints were the staggering $24 per drink cost at the bar and prices weren’t posted readily—it’s Greenville not NYC Aloft! We felt kinda ripped off. Also the shower had bad water pressure and water didn’t get super hot—needs attention.
Stayed 1 night in Dec 2023
Response from CURATOR on 3 Jan 2024
Cara,Thank you for choosing us. It was our sincere pleasure to host you.We look forward to welcoming you back in the near future.Sincerely,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Tamiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CURATOR on 3 Jan 2024
Tamiko,Thank you for choosing us.It was our sincere pleasure to host you.We hope to welcome you back soon.Sharon NesbittAloft Hotel Curator

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from CURATOR on 16 Feb 2024
On behalf of the entire hotel team, I want to thank you for choosing us and sharing about your experiences while staying at our property. Not only do we wan to know when we've met your expectations, we welcome knowing when there are areas we need to improve on.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. It was our pleasure to host you.Sincerely,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Darrell

Stayed 1 night in Dec 2023
Response from CURATOR on 6 Feb 2024
On behalf of the entire Aloft Hotel team, I want to thank you for choosing us and sharing about your experiences while staying at our property.It is extremely gratifying to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, thank you for taking the time to share your feedback.We hope to welcome you again soon. It is always our sincere pleasure to host you.Sincerely,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a fantastic hotel!!
I've visited Greenville a few times and have passed by this hotel never thinking I'd get the chance to stay. Hotels.com had the perfect price for me to afford a stay this trip. The hotel is exquisitely appointed. The rooms are clean, modern and up-to-date. The location of the hotel is perfect for shopping, eating at restaurants and engaging in entertainment without having to move your car. It's pet friendly too without smelling that way.
Stayed 1 night in Dec 2023
Response from CURATOR on 30 Dec 2023
Yolanda,On behalf of the entire Aloft Hotel Team, I want to thank you for choosing us and sharing about your recent stay.It is extremely rewarding to hear positive feedback, particularly when it comes from those who matter the most – YOU! I'm thrilled to know we met your expectations..Your response to our survey has been shared with my colleagues as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. It was our sincere pleasure to host you.Warmest Regards,Sharon NesbittAloft Hotel Curator

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from CURATOR on 30 Dec 2023
On behalf of the entire Aloft Hotel Team, I want to thank you for choosing us and sharing about your recent stay. Not only do we want to know when we've met your expectations, we want to know when there are areas for improvement. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. It was our sincere pleasure to host you.Warmest Regards,Sharon NesbittAloft Hotel Curator

10/10 Excellent

LR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brea on 24 Dec 2023
Dear Guest,Thank you for taking a moment to share your experience with us! We apprecaite you staying with us and we hope to see you in the future for our traveling needs!

10/10 Excellent

Linda, Chuckey

Liked: Cleanliness, amenities, property conditions & facilities
Close to shopping and restaurants.
Stayed 1 night in Dec 2023
Response from Brea on 24 Dec 2023
Dear Guest,Thank you for taking a moment to share your experience with us! We apprecaite you staying with us and we hope to see you in the future for our traveling needs!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the whole experience
Stayed 2 nights in Dec 2023
Response from CURATOR on 13 Dec 2023
Deborah,On behalf of the entire Aloft Hotel Team, I want to thank you for choosing us and sharing about your recent experience while staying at our property. It is extremely rewarding to hear positive feedback, particularly when it comes from those who matter the most – you! I am thrilled to know we met your expectations.We hope to welcome you again soon. It is always our sincere pleasure to host you!Regards,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how dog friendly this hotel is
Stayed 1 night in Dec 2023
Response from GSM on 9 Dec 2023
Dear Guest,Thank you taking a moment to share your experience with us! We are happy to hear that you enjoyed and your furry friend enjoyed your stay with us! We hope to see you again!

8/10 Good

Timothy, Aiken

Travelled with family
Liked: Property conditions & facilities
Overall a great stay right downtown. Close to everything, and walkable. Good value for the location. Coffee shop and bar in the lobby are an added bonus, as well as pool and shuffleboard tables. Took of one star on the accommodations as the walls are quite thin and you can hear the neighboring room raise their shades up and down. Our smoke detector ran out of battery in the middle of the night and was quite noisy, but the front desk attendant came immediately and shut it off. The rooms are small, but thoughtfully organized with everything that you need. We would stay here again!
Stayed 3 nights in Nov 2023
Response from GSM on 7 Dec 2023
Dear Guest,On behalf of the entire Aloft team I would like to thank you for taking a moment to share your experience with us!We are happy to hear that you enjoyed our central location and our re-fuel breakfast! I sincerely apologize for the detector sounding during your stay. Hopefully you will stay with us when your traveling needs brings you to Greenville!

10/10 Excellent

Haley

Stayed 4 nights in Nov 2023
Response from GSM on 18 Dec 2023
Dear Guest,Thank you for taking a moment to share your experience with us. We are happy to see that you enjoyed your experience with us.I will be sharing your response with our team members as a way to celebrate the wonderful service given.Thank you for choosing us for your traveling needs!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in a great location
Stayed 2 nights in Nov 2023
Response from CURATOR on 30 Nov 2023
John, On behalf of the Aloft Hotel, thank you for choosing us.It was our sincere pleasure to host you!We look forward to you staying with us in the future,Regards,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Great location, fantastic rooftop, friendly staff, clean rooms.
Stayed 1 night in Nov 2023
Response from CURATOR on 22 Nov 2023
On behalf of the entire Aloft Hotel Team, I want to thank you for choosing us and sharing about you recent experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. It was our sincere pleasure to host you.We hope to welcome you again soon.Sincerely,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Latiesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
The staff at the front desk and at the cafe was very friendly.
Stayed 1 night in Nov 2023
Response from CURATOR on 21 Nov 2023
On behalf of the entire Aloft Hotel Team, I want to thank you for choosing us and sharing about you recent experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Sharon NesbittAloft Hotel Curator

6/10 Okay

Victor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Prefect for the most part.
Everything was a great experience, except the 24 hour Starbucks. No coffee was available. The hotel receptionist seemed irritated that he had to help us. And he expressed he wasn’t a Starbucks employee when I asked him about menu items. This was around 11:30 pm.
Stayed 1 night in Nov 2023
Response from CURATOR on 20 Nov 2023
Victor,Providing the highest level of guest service is our number one priority. I sincerely apologize this was not your experience.Your response has been reported to our Guest Service Mgr.The guidelines we have in place will be reinforced to our associates.Thank you for staying with us.Sharon NesbittAloft Hotel Curator

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from CURATOR on 22 Nov 2023
Emily,On behalf of the entire Aloft Hotel Team, I want to thank you for choosing us and sharing about you recent experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. It was our sincere pleasure to host you.We hope to welcome you again soon.Sincerely,Sharon NesbittAloft Hotel Curator

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from CURATOR on 14 Nov 2023
John,We are sorry to learn we did not meet your expectations while you were a guest with us.Please fill free to each out to me if there are any specifics you would like to discussSincerely,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from CURATOR on 14 Nov 2023
Patrick,On behalf of the entire Aloft Hotel Team, I want to thank you for choosing us and sharing about your recent experience while staying with us. In addition,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I’m thrilled to know we met your expectations.We hope to welcome you again soon. It was our sincere pleasure to host you.Warmest Regards,Sharon NesbittAloft Hotel Curator

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023
Response from GSM on 26 Nov 2023
Dear Guest,Thank you for taking a moment to note your experience with us! We understand your time is valuable and really appreciate you!I will share your response with our team members as away to celebrate our service.We hope to host you again in the future.