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Reviews of Prince of Lillies

2 out of 5
Prince of Lillies
Prince of Lillies Hotel, Karteros, Hersonissos, Heraklion

Reviews

8.2

Very good

Rating 10 - Excellent. 16 out of 38 reviews" "
Rating 8 - Good. 14 out of 38 reviews" "
Rating 6 - Okay. 4 out of 38 reviews" "
Rating 4 - Poor. 2 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

MUKESH

Liked: Cleanliness, property conditions & facilities
Near the airport
Stayed 1 night in Sep 2023

10/10 Excellent

S Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff where helpful and courteous and gracious. Parking included.
Stayed 1 night in Sep 2023

10/10 Excellent

Wojciech

Stayed 1 night in Sep 2023

2/10 Terrible

Carlos, Tampa

Disliked: Staff & service, amenities, property conditions & facilities
Staff was disorganized, first we arrived and he said that we didn't have a reservation, after going back and forth he realized that he wasn't connected to the Internet so he didn't see the reservation. We made the reservation at least the night before, so it makes no sense. Then he gave us a key to a room and we had already started unpacking, when the host told us that he gave us the wrong room and we had too move. They didn't help with anything and provided no amenities, not even coffee or water.
Stayed 1 night in Sep 2023

8/10 Good

marc

Travelled with partner
Ok
Stayed 1 night in Sep 2023

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had just been here for two nights in August 23, excellent accommodation, very clean, lovely staff, and great location for a more local experience. The hotel has just been refurbished and looks great. The bar is currently not open - but not a problem, you can take your own to the pool. The pool is excellent 😃 and the taverna next door was brilliant. Also - being adult only was perfect.

4/10 Poor

Keith

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Oleg

Stayed 1 night in Aug 2023

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from George on 25 Jul 2023
Thank you for staying with us. Kind regards!

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely property, with a pool and within walking distance to the beach. It is very close to a bus line stop, and a convenience store, a restaurant and a coffee shop are all within immediate walking distance. With its nice, laid-back atmosphere and its helpful staff, it was the perfect hotel for my stay in Karteros!
Stayed 2 nights in Jul 2023
Response from George on 25 Jul 2023
Thank you for staying with us. Kind regards!

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I usually don’t leave comments when it comes to properties (only leave ratings) but I felt like this time I should for the sake of other travelers. I booked this properties following several researches and good ratings from other travelers. Maybe the hotel is good and I was unlucky. I rented 3 rooms for 6 people. All the rooms had more or less the same issues: - the air conditioning did not work even after using their trick (closing all the doors and windows) - one room had cockroaches coming out the shower grate and the A/C unit. It was so bad that the occupants had to have a shower in another room. - another room had spiders coming out of the A/C unit - this property is labeled “hotel”. I would have expected the beds to be made upon arrival. This was not the case. We had to make our own beds. The rooms were also not serviced the following day. Nowhere on the net and the description of the property it was said that we had to make our own bed and the rooms were not serviced. - the linen in most of the room were dirty and blood stained - the TV did not work in one room (although not a big deal) - due to the rooms not being serviced, one room ran out of toilet paper. - in 2 rooms one of the single bed had its slates broken. The list goes on and on. I would avoid this “hotel” and look for something else. Along the same road there seems to be a bit more choices (unfortunately they were all booked out during my time over there)
Response from George on 29 Jun 2023
Dear Eric. I feel really sorry for the experience that you supposedly had in our hotel. I am trying to find your booking in order to look into the matter, but I cant seem to find it based on the detail you provided. Apparently there is no one by your name that booked three rooms in our place in the past two months that we are open. Moreover our beds dont have slats, to be broken, our TV's and A/Cs are new and working as they should in every room, our cleaning staff makes the beds and changes sheets and towels every third day and of course we follow pest control routines for all kinds of "visitors". Are you sure this review is about the right place? If yes, can you please provide me with some more info in order to further investigate?

6/10 Okay

Marie Claire

Disliked: Property conditions & facilities
Cet hotel est decevant pour la literie (ressorts ...) et la piscine n'est pas entretenue ..
Stayed 1 night in Sep 2023

10/10 Excellent

Claus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an overnight stay at the Hotel before our flight back home. The hotel is located near to Heraklion airport which can be reached by taxi in about ten minutes. Hotel staff was very kind and helped in any aspects. There is a nice pool at the hotel. The hotel gives a good opportunity to pass the last day of your vacation at crete, relaxing around the pool. Absolutely recommended.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Simple et efficace
Hotel tres basique. Pas cher mais pratique car proche de l'aéroport. Chambre petite. Lit dur et pas fait. Gros plus d'avoir la réception ouverte 24h sur 24. Taxi de l'aéroport extrêmement cher(compter 20€ pour 6min de trajet). Environnement relativement calme même s'il y a eu de la musique jusqu'à pratiquement 1h de matin proche de notre chambre.
Stayed 1 night in Sep 2023

10/10 Excellent

THIAGO

Stayed 1 night in Sep 2023

8/10 Good

nathalie

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Manfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jederzeit wieder
Stayed 1 night in Sep 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proche de l'aéroport. Excellente étape pour poursuivre. Hôtel avec piscine, proposant des chambres en rez de jardin très agréable. Commodités à proximité.

6/10 Okay

Helga

The pool I liked
Stayed 1 night in Sep 2023

10/10 Excellent

Vangjel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Το προσωπικό ήταν πολύ ευγενικό και εξυπηρετικό !
Stayed 5 nights in Aug 2023

10/10 Excellent

PÉTER ATTILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Pascale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien pour une halte d'une nuit
Hotel extrêmement près de l'aéroport donc (très ) bruyant. Sinon chambre de belle taille, sanitaires très propres. Boulangerie juste en face pour le petit déjeuner. Parking pratique. Très bonne halte pour une nuit proche de l'aéroport.
Stayed 1 night in Aug 2023

8/10 Good

Anders

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket fint och trevligt hotell med snygga rymliga rum, väldigt lite pool dock
Stayed 1 night in Aug 2023

8/10 Good

Gianluca

Stayed 1 night in Aug 2023

6/10 Okay

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Hotel Strand nähe!!!
Das Hotel liegt gut, es ist in die nähe von Strand aber leider es ist nicht sauber genug, es wird nur alle 3-4 Tage sauber gemacht. Die Frau an der Rezeption ist freundlich und noch ein anderen Mann aber der anderen Mann war nicht freundlich genug als ich gefragt für die Handtücher zu wechseln, weil schmutzig war hat nicht getauscht und das Essen warm zu machen war nicht begeistert zeigt sich ein langes Gesicht 😔.
Stayed 13 nights in Aug 2023
Response from The man with the long face on 25 Aug 2023
Dear Kevin, thank you for your review. If you check your booking that the hotel policy is that that towels and sheets are changed every 3rd day. Moreover, this place is a hotel and not an apartment, so heating your food and providing you with cutleries is entirely in our discretion and not our obligation.

8/10 Good

Viktoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Für eine Nacht vollkommen in Ordnung
Stayed 1 night in Aug 2023

10/10 Excellent

Pierre-Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Nous étions logés dans une chambre 4 personnes au RDC donnant sur une terrasse prolongée d’un grand jardin privé avec table, chaises et transat. C’était très agréable. Le seul inconvénient est que l’on ne savait pas qu’il y avait un arrosage automatique la nuit et donc les affaires que l’on a mis à sécher dehors étaient encore plus mouillées à notre réveil … La piscine qui est grande est assez éloignée des logements, ce qui est très bien car on reste au calme.
Stayed 2 nights in Aug 2023

8/10 Good

Océane

Stayed 1 night in Aug 2023

8/10 Good

Jean Michel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Hôtel très pratique et sympathique pour rester tout proche de l’aéroport…
Response from George on 25 Jul 2023
Thank you for staying with us. Kind regards!

8/10 Good

Pernille

Liked: Staff & service, property conditions & facilities
Response from George on 25 Jul 2023
Thank you for staying with us. Kind regards!

4/10 Poor

Lynn

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from George on 25 Jul 2023
Thank you for staying with us. We would like to have some comments about your stay in order to serve you better in the future.

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from George on 25 Jul 2023
Thank you for staying with us. Kind regards!

10/10 Excellent

sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Tres bon service et ca meme quand on arrive en pleine nuit.
Stayed 1 night in Jul 2023
Response from George on 6 Jul 2023
Thank you for your review. We hope to accommodate you again sometime in the future!

8/10 Good

Alies

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good location in relation to airport. good price quality.
Stayed 1 night in Jul 2023
Response from George on 6 Jul 2023
Thank you for your review. We hope to accommodate you again sometime in the future!

8/10 Good

victor, Alphen aan den Rijn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Goede en nette accomodatie vlakbij de luchthaven. We zijn een nacht gebleven. Ontbijt was ok.
Stayed 1 night in Jun 2023
Response from George on 2 Jul 2023
Dear guest, we are happy that you had a good time in our hotel. Hope to see you again.Kind regardsThe Prince of Lillies team.

10/10 Excellent

COLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from George on 13 Jun 2023
Thank you for staying with us! We hope to accommodate you sometime again in the future! Kind regards

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Schönes Hotel, vom Flughafen Iraklion in 10 min. zu erreichen. Mit Parkplatz. Schöner Strand in Laufweite. Wir waren nur für eine Nacht vor unserem Abflug dort. Natürlich hört man die Flugzeuge, uns hat es nicht gestört.
Stayed 1 night in May 2023
Response from George on 21 May 2023
Dear Andrea. Thank you for staying with us. We hope to accommodate you sometime again. Regards