H10 Hoteles Greater Antilles hotels

"Clean room, friendly staff, great pool, great food variety, great drinks."

"Such a lovely place - highly recommended. The hotel is a bit dated and due for a refresh, but despite that, I highly recommend this resort. Proximity to historic Old San Juan was magic."

"It was great I enjoyed my views next property and the ocean was amazing thank you"

"Very good location . closer to the beaches . Nice water views from the balcony . Simple but decent breakfast We will return again if we were to visit San Juan "

"My wife and I stayed at Serenade All Suites – Adults Only Resort from January 27 to January 30, and unfortunately our experience was extremely disappointing. During our stay, my wife’s Gold earrings, Pandora bracelet, and a few other small jewelry items went missing from our room. What makes this even more concerning is that these items were kept inside the room safe, which should be a secure place for guests to store valuables. After returning home from the trip, we also discovered several fraudulent charges on our credit cards, which made the situation even more alarming. We reached out to hotel management hoping they would take the matter seriously and help investigate. Unfortunately, their response was very delayed and they were not helpful at all. Communication was slow, and we felt like our concerns were not treated with the seriousness they deserved. Aside from this major issue, the overall experience at the resort was not impressive. While the property looks nice visually, that’s about the only positive thing we can say. The food was very poor, especially the buffet, which lacked flavor and variety. There were very limited restaurant options, and even those did not offer much selection. On top of that, many of the employees seemed uninterested in interacting with guests. Basic hospitality like greeting guests with a smile or showing enthusiasm was largely missing. Overall, this was a very disappointing experience and I would not recommend staying at this resort. "

"Beach was great, Expedia’s booked room was for ocean view, property does not have ocean view. Housekeeping keeps forgetting towels. Room smelled like heavy bug spray upon arrival. Front desk did not respond at night. Lack of music around pool. Lack of communication for activities. Food was good, not authentic."

"Staff was amazing!"

"10/10 experience. Beautiful grounds. Beautiful ocean view. Beautiful pools. 4 à la carte restaurants. All were very good. All 4 are not open every night, so plan ahead to visit all restaurants when they’re open. Overall, staff was very nice. Some went above and beyond. A lot of entertainment as well. Kids show and adult show every night. The kids club was one of the best I’ve seen. Kids can be dropped off, if 3 years old. Or parents can hang out with them inside the kids club. The entire resort is very clean and new. Great water temp and pressure in hotel rooms. Free ocean activities, snorkeling, kayaks, paddleboards and pedal boats. Negril is a short drive if wanting to get off compound. $40 each way for a taxi seemed to be the “non rip off” tourist price. "

"Was great!!"