At checkin the front desk girl never shared any information about the property, she just asked for payment and handed the keys over. One of the keys didn’t work I went down to have it remade but still didn’t work so we just dealt with 1 key. Before bed we put the Do Not Disturb sign out on the door, at 10am we were woken up by pounding on the door. She said it was housekeeping, I opened the door and asked what time check out was? Her response was “I don’t speak English” which she said in perfect English…. I then proceeded to call down to front desk and ask what time check out was and the man that answered said Noon. I explained what happen and all he did was apologize thats it. Why is HSKP pounding on the door 2 hours prior to c/o & with having a DND on the door?!?! It was exactly 12pm and someone started pounding on the door again, I opened the door and they asked when we are leaving. I told her we are just packing up and will be out in 5 minutes. Within 2 minutes after that the phone rang, I answered and front desk asked when we are leaving, I told them I just talked to the housekeeper and said 5 minutes. The man said no that wasn’t housekeeping that was front desk you talked to! If that was Front Desk then why are YOU calling me 2 minutes later when you already have the information? He then said to avoid any additional charges you HAVE to be out by noon! WHAT!?!? All staff at this facility are Extremely Rude, Unprofessional and Harassing!!! Never staying here AGAIN!!!!