Property amenity

Reviews of Candlewood Suites Grand Island, an IHG Hotel

2.5 out of 5
Candlewood Suites Grand Island, an IHG Hotel
859 Allen Drive, Grand Island, NE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 333 out of 457 reviews" "
Rating 8 - Good. 86 out of 457 reviews" "
Rating 6 - Okay. 21 out of 457 reviews" "
Rating 4 - Poor. 8 out of 457 reviews" "
Rating 2 - Terrible. 9 out of 457 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but a good drive from the freeway if you're just passing though and need a place to crash.
Stayed 1 night in Apr 2024
Response from Justin on 4 May 2024
Hello Lori,Thank you for your feedback and for staying with us this past week. It was great to have you as a guest and hope you will come and stay with us in the future when you are back in the Grand Island area. Safe travels!

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, I don’t plan to stay anywhere else when in Grand Island. Thanks for letting me borrow the fan, life saver!
Stayed 4 nights in Jan 2024
Response from Justin on 20 Apr 2024
Dear Ruben,Thank you so much for your recent stay with us at Candlewood Suites in Grand Island! We truly appreciate your kind words and feedback regarding our staff and your overall experience.It brings us immense joy to hear that you found our staff to be great and that you had such a positive stay with us. We strive to provide exceptional service to all our guests, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We're delighted that we could assist you by providing a fan during your stay, and we're thrilled to hear that it made a difference for you. Your comfort and satisfaction are of the utmost importance to us, and we're always here to help in any way we can.Your feedback means the world to us, and we're truly grateful for your kind words. We look forward to welcoming you back to Candlewood Suites during your next visit to Grand Island. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Thank you once again for choosing to stay with us. Wishing you safe travels until we have the pleasure of hosting you again!

10/10 Excellent

david

Liked: Cleanliness, amenities, property conditions & facilities
Very easy to fine and staff was very friendly polite and helpful
Stayed 2 nights in Mar 2024
Response from Justin on 5 Apr 2024
Hello David!Thank you for your kind words about the staff and ease of finding the property. It is great to see you had a wonderful stay at our property.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very nice room and location.
Stayed 1 night in Mar 2024
Response from Justin on 26 Mar 2024
I wanted to take a moment to personally thank you for your recent feedback regarding your stay at our hotel. Your comments about our hotel's convenient location, cleanliness, modern amenities, and the excellent service provided by our staff mean a lot to us.Your positive feedback serves as a source of motivation for our team to continue delivering exceptional service to all our guests. We genuinely appreciate you taking the time to share your thoughts with us.If there's anything else we can do to enhance your future stays with us or if you have any further feedback to share, please don't hesitate to reach out. We're always here to ensure your stay is as pleasant as possible.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Sally

Stayed 1 night in Mar 2024
Response from Justin on 2 Apr 2024
Thank you for the 5 out of 5 star review. I'm so glad to see you enjoyed your stay!

10/10 Excellent

Ma Guadalupe

Response from Justin on 8 Mar 2024
Thank you for the 5 out of 5 star review. Glad you had a great stay!

10/10 Excellent

Jon, Randolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Grand Island, NE unlike my least favorite is the Candlewood in Bellevue, NE They should be ashamed.
Stayed 1 night in Mar 2024
Response from Justin on 5 Mar 2024
Thank you, Jon for the 5 out of 5 star review. I'm so happy that you had an excellent stay with us. Please come and stay with us again. Look forward to welcoming you back!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Room temp and BR sink drain
I like Candlewoods because of the kitchenette and I have a chihuahua that I travel with. This room had the bathroom sink drain stuck closed, so I had to use the kitchenette sink (the mechanism under the cabinet had a pin/clasp that popped off and would not lift the stopper). I called the front desk, but it was never fixed. But I was just there one night. At night I couldn't stop the blower or get the room above 70. I lived, but it was uncomfortable and I didn't sleep well after driving 7 hours and then had to turn around and drive another 5. I survived, and I can't say I wouldn't stay there again. But I would ask for another room next time.
Stayed 1 night in Feb 2024
Response from Justin on 8 Feb 2024
Dear Dorinda Ruiz,I hope this message finds you well. I wanted to take a moment to sincerely apologize for the inconvenience you experienced during your recent stay with us. It has come to our attention that you encountered issues with the temperature in your room and the sink drain stopper.I understand how frustrating it must have been to encounter these issues, especially after reporting them to us. Unfortunately, due to maintenance hours, our team was not available to address these concerns immediately. However, please rest assured that we took your feedback seriously and made sure to rectify the situation promptly the following day after you checked out.Ensuring the comfort and satisfaction of our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion. We strive to provide a seamless and enjoyable experience for all our guests, and we are truly sorry for any inconvenience caused.Your feedback is invaluable to us as it helps us identify areas for improvement, and we are committed to taking the necessary steps to prevent such occurrences in the future.Once again, please accept our sincerest apologies for any inconvenience you may have experienced. We truly appreciate your understanding and patience in this matter.

10/10 Excellent

Evelyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place for long stay.
Stayed 1 night in Jan 2024
Response from Justin on 25 Jan 2024
Thank you for your feedback and staying with us recently.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms with really good beds and full size pillows. The parking isnt great.
Stayed 2 nights in Jan 2024
Response from Justin on 23 Jan 2024
Thank you for staying with us recently and leaving us feedback. Safe travels!

10/10 Excellent

Emmalee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Justin on 20 Jan 2024
Thank you for your feedback and staying with us recently. Great to see you had a wonderful stay. Please come and stay with us again when you are back in the area!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! The front desk staff was quite friendly, offering impressive restaurant options nearby and fulfilling our needs. Would stay again!
Stayed 1 night in Dec 2023
Response from Justin on 26 Dec 2023
Thank you Joseph for your kind words about the front desk staff. I will be sure to pass this along to them as encouragement to continue doing an excellent job. Glad you enjoyed your stay with us!

10/10 Excellent

Bozena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Justin on 26 Dec 2023
Thank you for the 5 out of 5 review!

6/10 Okay

Josh

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Justin on 26 Dec 2023
Thank you for your feedback. Safe Travels!

10/10 Excellent

VICKI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Justin on 22 Nov 2023
Thank you for taking time to leave us a 10 out of 10 review! I'm so glad that you had a great stay with us. Please come and stay with us again when you are in the area!

6/10 Okay

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations however the trains go through blowing their horns multiple times over night
Stayed 1 night in Nov 2023
Response from Justin on 4 Nov 2023
Hi Erik,Thank you for staying with us recently and leaving us feedback. I'm glad to see you had a welcoming stay and found the accommodations nice. I apologize about the trains blowing their horns, but unfortunately that is something that is out of our control. Thank you again for your feedback and have a great day!

10/10 Excellent

JENNIFER B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute comfort but HUGE pet fee.
I love the Candlewood Suites. The bedroom is separate from the living room/ kitchen which is perfect. My husband is an early riser so having a separate bedroom allows me to sleep. The beds are very comfortable and each queen size bed has 4 down pillows- luxury! The bathroom has full size toiletries and the towels are very soft and absorbent. The kitchen is fully equipped, allowing us to make breakfast before we get back on the road. The only negative surprise was a HUGE fee for our cat. The ad stated pet friendly but no mention of the cost. $75 is VERY expensive! We travel with our cat and have NEVER paid half of the cost of the room for our cat. But it was 8:00pm and we were too tired to try to give another hotel. Positive- a great night’s sleep.
Stayed 1 night in Oct 2023
Response from Justin on 26 Oct 2023
Hello Jennifer,Thank you for staying with us recently and leaving us feedback. It is great to hear you enjoyed the bedroom suite and the down pillows. I'm happy to see you found everything clean and comfortable. I do apologize about the pet fee. We are an extended stay hotel so the price is geared toward a longer stay. Thank you again for the great review and safe travels.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Clean room and very friendly check in!☆☆☆☆☆
Stayed 1 night in Oct 2023
Response from Justin on 19 Oct 2023
Hello Larry,Thank you so much for staying with us this past week and leaving us this great feedback. I'm so glad that you enjoyed your stay and found the hotel clean and the staff friendly. Please stop and stay with us again when you are back in the area!

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Justin on 10 Oct 2023
Hi Tessa!Thank you for leaving us a 10 out of 10 review! It is much appericated!

10/10 Excellent

JENNIFER B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We had a suite with a kitchenette and a separate bedroom. This gave us the flexibility for one of us to work while the other got to sleep in. The kitchenette had everything we needed including a full size refrigerator/freezer- that made ice. The room was very clean and welcoming. We love that we could open the windows for fresh air and that the thermostat worked very well at night. The bathroom was spacious and very clean. We appreciated the full size bath products in the shower and next to the sink. The towels were very absorbent and soft. The beds were comfortable and the 4 feather pillows on each bed were a treat. We only stayed one night and fud not have a chance to check out all the amenities the hotel had to offer. But we will next time. Yes- we definitely plan to come back.
Stayed 1 night in Oct 2023
Response from Justin on 5 Oct 2023
Hello Jennifer B!Thank you so much for leaving this wonderful review. It was great to have you as a guest at our Candlewood Suites. I'm so happy to hear you were delighted with everything about your stay from the kitchen in your suite to the pillows on the beds. Thank you again for staying with us and please come and stay with us again!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Justin on 26 Sept 2023
Thank you for staying with us and leaving us a 5 out of 5 rating! It is greatly appreciated!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Justin on 20 Sept 2023
Thank you for the 10 out of 10 review. It is truly appreciated!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Very noisy Between the upstairs neighbours partying and the dogs barking.. For as nice as this place is, you figured that it would be a lot quiet The best thing of all at six thirty in the morning, the fire alarm decides to go off in our room We get a frantic phone call from the desk. Which was awesome
Stayed 1 night in Sep 2023
Response from Justin on 22 Sept 2023
Thank you for staying with us and for your feedback. I do apologize about the barking dogs and noisy guests. This kind of thing is unfortunate but does happen at any hotel. From what I learned from the front desk staff that was working that morning, it sounds like the alarm went off due to you having the shower water hot and the steam set it off. Thank you again for your feedback.

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and facility was clean and well kept, the staff were courteous and accommodating, I will definitely stay again.
Stayed 2 nights in Sep 2023
Response from Justin on 18 Sept 2023
Hi Ken,Thank you so much for leaving us this great feedback and staying with us recently. It was great to have you as a guest and hope you will choose to stay with us in the future when you are back in the Grand Island area.

8/10 Good

MARK, Long Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is there was no mat in the shower. Very slippery! Strongly recommend you get a floor mat in those showers before someone gets hurt
Stayed 2 nights in Sep 2023
Response from Justin on 12 Sept 2023
Thank you for leaving us feedback and for staying with us recently. Safe travels!

6/10 Okay

Kat

Liked: Cleanliness, room comfort
Disliked: Staff & service
No breakfast.
If you like breakfast bring it with you… I wish I knew that before going to the hotel late at night. Overall was nice, had a billing issue at night but they fixed it in the morning.
Stayed 1 night in Sep 2023
Response from Justin on 8 Sept 2023
Thank you for your feedback. Not having breakfast is something that is on our website. Sorry for any confusion on this matter. I do apologize about the billing error but glad it was taken care of for you! Safe travels.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Justin on 8 Sept 2023
Thank you for the 10 out of 10 rating! It is greatly appreciated!

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable and the room was clean and quiet. Great overnight stop.
Stayed 1 night in Aug 2023
Response from Justin on 28 Aug 2023
Hello Dustin!Thank you for leaving us feedback on your most recent stay with us! It is great to see you enjoyed your stay. Safe travels!

8/10 Good

DENNIS, ROSCOE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Justin on 15 Aug 2023
Thank you for staying with us and leaving us a 4 out of 5 score.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Justin on 15 Aug 2023
Thank you for staying with us recently and I'm so happy to see you had a wonderful stay! Thank you for the 5 out of 5 score! Much appreciated!

10/10 Excellent

Korie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve ever stayed in.
Stayed 1 night in Aug 2023
Response from Justin on 8 Aug 2023
Hello Korie,Thank you for staying with us and leaving us this great feedback! So happy to hear you had a great stay!

10/10 Excellent

Heidi

Stayed 1 night in Jul 2023
Response from Justin on 2 Aug 2023
Thank you for leaving us a 10 out of 10 rating. It is greatly appreciated!

10/10 Excellent

Faith

Stayed 1 night in Jul 2023
Response from Justin on 18 Jul 2023
Thank you for leaving us feedback! Glad you enjoyed your stay!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jun 2023
Response from CWGI on 1 Jul 2023
Thank you so much Steve for the positive review! We are glad that everything during your stay met your standards, and we hope to see you again in the future.

10/10 Excellent

Shann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Justin on 27 Jun 2023
Thank you for staying with us and leaving us a 5 out of 5 review.

10/10 Excellent

Gilbert J, Whittier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room with kitchenette is a great way to stay. Market and restaurants are super close and parking lot is well lit. Security walked in and around the hotel.
Stayed 5 nights in Jun 2023
Response from Justin on 21 Jun 2023
Thank you for taking the time to leave us feedback on your recent stay. It is great to see you had a wonderful stay with us. Please come and stay with us again when you are in the area!

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023
Response from Justin on 12 Jul 2023
Thank you for your 5 out of 5 star review! It is greatly appreciated!

10/10 Excellent

Jennifer

Stayed 4 nights in Jun 2023
Response from Justin on 12 Jul 2023
Thank you for your 5 out of 5 star review! It is greatly appreciated!

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Justin on 5 Jun 2023
Thank you for leaving us a 8 out of 10 review. Glad you enjoyed your stay.

2/10 Terrible

Justin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
At checkin the front desk girl never shared any information about the property, she just asked for payment and handed the keys over. One of the keys didn’t work I went down to have it remade but still didn’t work so we just dealt with 1 key. Before bed we put the Do Not Disturb sign out on the door, at 10am we were woken up by pounding on the door. She said it was housekeeping, I opened the door and asked what time check out was? Her response was “I don’t speak English” which she said in perfect English…. I then proceeded to call down to front desk and ask what time check out was and the man that answered said Noon. I explained what happen and all he did was apologize thats it. Why is HSKP pounding on the door 2 hours prior to c/o & with having a DND on the door?!?! It was exactly 12pm and someone started pounding on the door again, I opened the door and they asked when we are leaving. I told her we are just packing up and will be out in 5 minutes. Within 2 minutes after that the phone rang, I answered and front desk asked when we are leaving, I told them I just talked to the housekeeper and said 5 minutes. The man said no that wasn’t housekeeping that was front desk you talked to! If that was Front Desk then why are YOU calling me 2 minutes later when you already have the information? He then said to avoid any additional charges you HAVE to be out by noon! WHAT!?!? All staff at this facility are Extremely Rude, Unprofessional and Harassing!!! Never staying here AGAIN!!!!
Stayed 1 night in May 2023
Response from Justin on 5 Jun 2023
Thank you for again for your feedback. This situation was already discussed with you and responded to in another review. If you would like to discuss it further, please call the hotel. I once again apologize for any inconvenience you faced during your stay.

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is no breakfast. It was explained that it is extended stay with kitchen in each suite. Would not recommend for overnight stay when you get a full breakfast that is comparable to this hotel included in your room rate.
Stayed 1 night in May 2023
Response from CWGI on 1 Jun 2023
Karla,Thank you for the positive review of your stay here at the Candlewood Suites in Grand Island. We are glad that everything seemed to meet your standards. We do apologize that we were not able to provide a free breakfast in the morning due to being an extended stay property. Hopefully everything else was enjoyable for you and we hope to see you again!

8/10 Good

marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Tony on 15 May 2023
Thank you for taking time to provide us with a great review. We appreciate the positive feedback! Thank you again for choosing to stay with us at Candlewood Suites Grand Island!

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased
Very nice room
Stayed 1 night in May 2023
Response from Justin on 15 May 2023
Thank you for leaving us a this great review. I'm glad you had a great stay with us and found everything clean and comfortable. Safe Travels!

10/10 Excellent

Joseph F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new favorite hotel! Very spacious room and we loved the kitchenette!
Stayed 1 night in May 2023
Response from Justin on 15 May 2023
Hey Joseph F! Thank you for leaving us a 10 out of 10 review! We truly appreciate it! I'm so happy to see you had a great stay and found your new hotel when you visit the Grand Island area! Can't wait to see you again!

2/10 Terrible

Micheal

Stayed 1 night in May 2023
Response from Justin on 30 May 2023
Hello Michael. Oh no! I'm so sorry you didn't have a excellent stay with us. If you would like to share more about your stay in a private message, please feel free to do so. We are always looking at ways to improve our service and offerings.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Amazing, very impressed
Stayed 1 night in Apr 2023
Response from Tony on 2 May 2023
John, Thank you for taking time to provide us with an excellent review! We appreciate you for providing us with positive feedback. Thank you again for choosing to stay with us at Candlewood Suites Grand Island!

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, comfortable room
Stayed 2 nights in Apr 2023
Response from CWGI on 18 Apr 2023
Thank you for the positive review! We are so glad to hear that your stay with us was enjoyable, and that our rooms met your standards. We look forward to you staying with us again!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Tony on 14 Apr 2023
Robert,We appreciate you taking to provide us an excellent review! We are glad we were able to meet both yours and our expectations. Thank you again for choosing to stay with us!

10/10 Excellent

Jane Nicolay

Stayed 1 night in Apr 2023
Response from CWGI on 7 Apr 2023
Jane,Thank you for your positive review! We are so happy that you enjoyed your stay with us, and we hope to see you again for any future stays in Grand Island!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my Aunt and cousin meet at your hotel now every 4-6 months....we love being together but your hotel was what made it so fun...it's beautiful and clean and quiet and allows pets and we are thrilled to have it!!!
Stayed 2 nights in Mar 2023
Response from Tony on 3 Apr 2023
Kelly, Thank you for taking time to provide us with an excellent review! Our staff is glad to hear you and your family had a great time! We appreciate the feedback and thank you again for choosing to stay with us!