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Reviews of Imperial Motel

2 out of 5
Imperial Motel
7389 Riverside Drive, Grand Forks, BC

Reviews

7.6

Good

Rating 10 - Excellent. 25 out of 68 reviews" "
Rating 8 - Good. 21 out of 68 reviews" "
Rating 6 - Okay. 10 out of 68 reviews" "
Rating 4 - Poor. 6 out of 68 reviews" "
Rating 2 - Terrible. 6 out of 68 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ghislain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't Do It
Although the staff was pleasant, the building is old and run down. The room smelled very stale, sheets were questionable and full of burn holes from cigarettes. The bathroom was in better shape but not clean around the taps. However, we did get to enjoy some of the local wildlife in our room, including silverfish in the beds, a very large black widow that had made her home in the entrance, and an ominous looking horned beetle watched over from above. Probably should have just slept in the vehicle. They did appear to be doing some renovations, so hopefully things will improve in the future
Stayed 2 nights in Apr 2023

8/10 Good

Norman

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

2/10 Terrible

Martin

Stayed 1 night in Feb 2023

10/10 Excellent

Caroline

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

James

Stayed 2 nights in May 2022

8/10 Good

David, Blaine

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice room. Basic. No problem.
Stayed 2 nights in Apr 2022

2/10 Terrible

Raymond

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe, Overcharging, Worn Motel
The motel is old, dingy, dirty. Ripped comforter and stained and ripped chairs. There appears to be long term residents with many bikes and other things left outside. There are signs everywhere about being recorded. The window had no locks and only a piece of wood shoved in the windowsill to keep it closed. The room smelt musty. The mattresses are so soft you sink in far if you try to sit on them. I felt quite unsafe there. They also over charged me by adding taxes and fees again to the all inclusive Hotels.com price. In the additional fees tab it also says that pets are $10/night but they wanted to charge an extra $20/night. I requested a refund of the additional amount they charged and they put it through but reversed the refund after I left. Scammy, unsafe, overcharging place. They also make you sign the form saying you’re signing for the “no smoking agreement” before they fill in the amounts so they can put any amount. Make sure to confirm your amounts before paying. I will never stay here again.
Stayed 1 night in Mar 2022

10/10 Excellent

Eve

Stayed 1 night in Mar 2022

8/10 Good

Jill

Stayed 1 night in Mar 2022

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Sunny on 14 Dec 2021
Dear Irina, Greetings from Imperial Motel!!! Thank you for staying with us. God bless you. Thank you & best regards

6/10 Okay

Wayne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Check in was friendly. Parking lot was good. Beds are old but comfortable. An older motel but some eggy has been made to keep it in repair.
Stayed 1 night in Nov 2021
Response from Sunny on 13 Nov 2021
Dear Wayne, Greetings from Imperial Motel!! Thank you for staying with us. God bless you. Thank you & best regards

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, friendly staff, very clean.
Stayed 1 night in Oct 2021
Response from Sunny on 17 Oct 2021
Dear Sandra, Greetings from Imperial Motel!!! Thank you for staying with us. God bless you. Thank you & best regards

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man who checked me in was very personable and friendly. He made me aware of nearby eating establishments, and even helped me up the stairs with my luggage when I tried to take too much at once. Great PR value there. The room was clean and comfortable, so no complaints there. The only issue I had - and it's really a minor one - is that the packets of shampoo provided need to be cut open. Once you're in the shower, though, that's hard to do unless you've taken a pair of scissors with you. I had to tear it open with my teeth, which was difficult. I would recommend to the hotel a bottled shampoo as an alternative. But all and all, I would highly recommend the Imperial Motel in Grand Forks. This was my second stay in five years, and both experiences were excellent. If you're looking for a lower-priced accomodation, you could do a lot worse.
Stayed 1 night in Oct 2021
Response from Sunny on 11 Oct 2021
Dear Ted, Greetings from Imperial Motel!!! Thank you for the review and your kind suggestion, which we are trying to implement once a suitable eco-friendly option is available. God bless you. Thank you and best regards

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Sunny on 9 Oct 2021
Dear Alex, Greetings from Imperial Motel!!! Thank you for staying with us. God bless you. Thank you & best regards

6/10 Okay

Leonid

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It was ok for Motel
Stayed 1 night in Sep 2021
Response from Sunny on 7 Oct 2021
Dear Leonid, Thank you for the review. God bless you.

8/10 Good

Vic

Stayed 1 night in Sep 2021

8/10 Good

Catherine

Travelled with partner
Liked: Staff & service, amenities
Needs some basic reno’s but the room was clean, comfortable, had everything we needed. We felt welcome and looked after.
Stayed 1 night in Sep 2021
Response from Sunny on 9 Sept 2021
Dear Catherine, Greetings from Imperial Motel!!! Thank you for your valuable review, it was our pleasure serving you. We look forward to providing you with an exceptional hospitality experience in the future. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Grand Forks
The room was fine- nothing fancy but had everything we needed including a mini fridge and microwave. The people running the place were outstanding. We arrived early, and he was very accommodating to allow us to check in early. He offered many suggestions to things to see and do in the area. Such a friendly person, as well as the rest of the family. For a small town, Grand Forks has many recreational and cultural options. Unfortunately, the historical sites and museums were closed(covid?), but we enjoyed the parks, scenic drive and many fine old homes and buildings. We were passing through, but I would not hesitate to stop again.
Stayed 1 night in Sep 2021
Response from Sunny on 7 Sept 2021
Dear Jeanne, Greetings from Imperial Motel!!! Thank you for your valuable review, it was our pleasure serving you. We look forward to providing you with an exceptional hospitality experience in the future. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

10/10 Excellent

Wayne

Liked: Staff & service, amenities, property conditions & facilities
Front desk staff wonderful, courteous and gave me fresh muffins. Thank you.
Stayed 1 night in Aug 2021
Response from Sunny on 26 Aug 2021
Dear Wayne, Greetings from Imperial Motel!!! Thank you for your valuable review, it was our pleasure serving you. We look forward to providing you with an exceptional hospitality experience in the future. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Good location, older building, rooms clean and spacious.
Stayed 1 night in Aug 2021
Response from Sunny on 19 Aug 2021
Dear Guest, Greetings from Imperial Motel!!! Thank you for your valuable review. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Check in was quick and easy. Host was very friendly and hospitable. Place was very clean and well kept. Great location, restaurants close by. Will definitely stay here again.
Stayed 1 night in Aug 2021
Response from Sunny on 16 Aug 2021
Dear Ross, Greetings from Imperial Motel!!! Thank you for your valuable review, it was our pleasure serving you. We look forward to providing you with an exceptional hospitality experience in the future. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities
Fine little hotel to stay a night as a pass-through traveller. The room felt a bit dated, the lighting was very harsh and sparse, I had a few insect visitors of several varieties, some stray hairs in the bed but I don’t believe it was from previous guests, rather the fella’s beard who made up the room. The clerk was an absolutely lovely man who attended to my request for fresh linens. All in all it was an expected level for the price and I would stay again for a short stint.
Stayed 1 night in Jul 2021
Response from Sunny on 16 Jul 2021
Dear Guest, Greetings from Imperial Motel!!! Thank you for your valuable review, it was our pleasure serving you. We look forward to providing you with exceptional hospitality experience in the future. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There were a lot of long term rental tenants hanging around qith shopping carts. It made me felt slightly unsafe.
Stayed 2 nights in Jul 2021
Response from Sunny on 6 Jul 2021
Dear Guest, Thank you for the review!!! Regarding your concern, we are just trying to help few of our community members who lost everything in the floods of 2018. They all are good people with bad circumstances, so there is nothing to be worried in terms of safety. Thank you and best regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating owner. Very close to everything with in walking distance. But with COVID most places were closed unfortunately.
Stayed 2 nights in May 2021
Response from Sunny on 25 May 2021
Dear Valued Guest, Greetings from Imperial Motel!!! Thank you for your valuable review. Best Regards

10/10 Excellent

Jo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality.
Thank you, Imperial Motel for your wonderful hospitality and the delicious dinner! That fresh chapathi was yummy. The room I had is clean and tidy. The bed is very comfortable. Will certainly stay here again when driving through for work.
Stayed 1 night in Apr 2021
Response from Sunny on 8 Apr 2021
Dear Jo, Greetings from Imperial Motel!!! Thank you for your valuable review, it was our pleasure serving you. We look forward to providing you with exceptional hospitality experience in the future. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was spotlessly clean - it was large and had all of the amenities in the room that you might need. It was close to the river and within walking distance to the pub and restaurants. There was some road noise but this did not bother us. It was pet friendly as we were travelling with out pooch. The manager was very friendly and efficient- remembered my name and provided plenty of information about the town. All in all it was very good for a small town budget friendly motel.
Stayed 1 night in Sep 2020
Response from Sunny on 16 Sept 2020
Dear Valued Guest, Greetings from Imperial Motel!!! Thank you for your valuable review, it was our pleasure serving you. We look forward to providing you with exceptional hospitality experience in the future. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2020
Response from Sunny on 16 Sept 2020
Dear Valued Guest, Greetings from Imperial Motel!!! Thank you for your valuable review. We look forward to providing you with exceptional hospitality experience in the future. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
It’s an older motel, but it is well kept and clean. The staff is very friendly and helpful.
Stayed 2 nights in Sep 2020
Response from Sunny on 16 Sept 2020
Dear Valued Guest, Greetings from Imperial Motel!!! Thank you for your valuable review, it was our pleasure serving you. We look forward to providing you with exceptional hospitality experience in the future. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean affordable and sunny the manager went out of his way to make sure we had everything we needed second time staying and would definitely stay their again
Stayed 3 nights in Sep 2020
Response from Sunny on 9 Sept 2020
Dear Valued Guest, Thank you for your valuable review, it was our pleasure serving you. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

10/10 Excellent

Minda, Fernie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and clean. Very convenient and close to everything. The manager and his wife is very nice. I will recommend this place and stay here again.
Stayed 1 night in Aug 2020
Response from Sunny on 22 Aug 2020
Dear Minda, Thank you for your valuable review, it was our pleasure serving you. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Sunny on 11 Aug 2020
Dear Guest, Thank you for your valuable review, it was our pleasure serving you. We look forward to providing you with exceptional hospitality experience in the future. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

10/10 Excellent

Dave, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly office manager. Was helpful with local eats and attractions.
Stayed 1 night in Aug 2020
Response from Sunny on 3 Aug 2020
Dear Dave, Thank you for your valuable review, it was our pleasure serving you. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was super friendly and made me feel very welcome. They were helpful in getting me familiar with the area and recommending good places to eat and visit.
Stayed 1 night in Jun 2020
Response from Sunny on 26 Jun 2020
Dear Guest, Greetings from Imperial Motel!!! Thank you for staying with us and for sharing such a great feedback. We are glad that you had a good stay. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020
Response from Sunny on 5 Feb 2020
Dear Valued Guest, Greetings from Imperial Motel!!! Thank you for your feedback. we thank you for your business. Please do mention the things you did not prefer during your visit, which will be of great help to us for further improvements as we always aim for 100% guest satisfaction. Thank you & Best Regards

10/10 Excellent

Aquinna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Sunny on 17 Nov 2019
Dear Aquinna, Thank you for your valuable review, it was our pleasure serving you. We look forward to providing you with exceptional hospitality experience in the future. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed and excellent location. Good customer service.
Stayed 1 night in Sep 2019
Response from Sunny on 17 Sept 2019
Dear Valued Guest, Greetings from Imperial Motel!!! Thank you for staying with us and for sharing such a great feedback. We are glad that you had a memorable stay. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Sunny on 14 Sept 2019
Dear Sandra, Thank you for your valuable review, it was our pleasure serving you. We look forward to providing you with exceptional hospitality experience in the future. Thank you & Best Regards

10/10 Excellent

SteveK, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly manager, clean fresh smelling room, good parking, nice to have small sitting table right outside the room.
Stayed 1 night in Sep 2019
Response from Sunny on 12 Sept 2019
Dear Steve, Greetings from Imperial Motel! Thank you for your precious review. It was good to know that you had a comfortable stay with us. It was a pleasure to have you as our guest and looking forward to welcoming you again in the future. Thank you and Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Sunny on 9 Sept 2019
Dear Valued Guest, Greetings from Imperial Motel!!! Thank you for staying with us and for your feedback. we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place to stay. We will definitely come back, we really enjoyed our stay.
Stayed 2 nights in Aug 2019
Response from Sunny on 3 Sept 2019
Dear Valued Guest, Greetings from Imperial Motel!!! Thank you for staying with us and for sharing such a great feedback. We are glad that you had a memorable stay. we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Lori

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Sunny on 16 Sept 2020
Dear Lori, Thank you for your valuable review, it was our pleasure serving you. We look forward to providing you with exceptional hospitality experience in the future. we thank you for your business and we hope to see you again when your travels bring you back to the area! Thank you & Best Regards

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a reservation for a room with a queen size bed, Sunny upgraded me to a room with a king no charge, also enjoyed a movie on a big screen TV. Bed was extremely comfortable, and the Motel was close to restaurants and shopping. Owner/Sunny was really friendly and accommodating, and the room was an affordable rate. Would definitely stay again!
Stayed 1 night in Jul 2019
Response from Sunny on 17 Jul 2019
Dear Ryan, Thank you for your precious review. It was good to know that you had a comfortable stay with us. It was a pleasure to have you as our guest and looking forward to welcoming you again in the future. Thank you and Best Regards

8/10 Good

Carlton, ABBOTSFORD BC

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This i obviously an older motek, bit it looks like the owner is trying to clean it up. Great if you travel with pets, as they are allowed for a fee. There wasnt a plug by the bed, and i need one for my sleep machine. They found me an extension cord so i could actually get some sleep.
Stayed 1 night in May 2019
Response from Sunny on 13 May 2019
Dear Carlton, Thank you for your valuable review, it was our pleasure serving you. We look forward to providing you with exceptional hospitality experience in the future. Thank you & Best Regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Was supposed to be newly renovated from the flood . it is still very old and falling appart . the work that was done is a joke.
Stayed 1 night in Feb 2019

8/10 Good

Sandi, Fraser Valley BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This motel is in the perfect location for us motorcycle riders as it is walking distance to downtown with restaurants, pubs and parks. Basic but comfortable and reasonably priced. Staff are super nice. Thank you.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Aug 2018

10/10 Excellent

Lynette

Clean room. Reasonable rate. Could have offered tea or hot chocolate for non coffee drinkers
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018