"We chose this property primarily because of its location. Being right on the beach, with restaurants within walking distance, makes it very convenient. We were also traveling with a 1 year old and a 2 year old, so having the beach just steps away was important to us.
The apartment-style setup worked very well for our family. We stayed in a one-bedroom apartment, which provided our family needed.
Unfortunately, my biggest disappointment with the Atrium continues to be the attitude of some of the front desk staff, who can be quite rude and dismissive.
Months before our arrival, I emailed the hotel to let them know we would be traveling with two babies and would need two cribs. The hotel responded confirming that they would be able to accommodate our request. However, upon checking into our apartment, we discovered that the TV was not working, a handle had come off the kitchen faucet when we tried to turn on the water and, most importantly, the cribs we had requested were not in the apartment.
When I brought these issues to the attention of the front desk staff, I was met with a very dismissive attitude. There was no apology or acknowledgment of the inconvenience, which made an already frustrating situation even more disappointing.
Although the cribs were eventually delivered and not assembled, we had to do it ourselves , no addition linens were provided.
Overall, location and apartment are perfect. They just need to work on the staff customers service"
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