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Reviews of Kachina Lodge - Inside the Park

2.5 out of 5
Kachina Lodge - Inside the Park
5 North Village Loop, Grand Canyon Village, Grand Canyon, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 236 out of 538 reviews" "
Rating 8 - Good. 211 out of 538 reviews" "
Rating 6 - Okay. 59 out of 538 reviews" "
Rating 4 - Poor. 21 out of 538 reviews" "
Rating 2 - Terrible. 11 out of 538 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jess

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and efficient but not luxury. Check in was confusing.parking limited. But world class location on the Rim.
Stayed 1 night in May 2024
Response from Gabe on 7 May 2024
Thanks for your feedback! Looking forward to having you again in the future.

10/10 Excellent

DEANNE

Stayed 1 night in Feb 2024
Response from Gabe on 25 Mar 2024
Thanks for your feedback. Glad you enjoyed your stay with us!

6/10 Okay

Ronald

Travelled with partner
Disliked: Staff & service
The property is Motel 6 level. TV reception was spotty. Being inside Grand Canyon was cool but the company that operates all the hotels knows they have a captive audience. Restaurant choices are minimal. The food and drink are minimalistic and pricey. Next time I’ll stay outside the park.
Stayed 2 nights in Feb 2024
Response from Gabe on 25 Feb 2024
Thanks for your feedback, please contact us to hear more about your experience.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel room was excellent, clean, quiet and comfortable. Walkable to other hotels but other hotels had front desk, bar/lounge, and restaurany. This one did not but you could walk to others. Would be nice if there was a front desk or small bar to gather. Perhaps that is why it was so quiet which is great.
Stayed 4 nights in Feb 2024
Response from Gabe on 25 Feb 2024
Thanks for the feedback, looking forward to having you again!

10/10 Excellent

Zarine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room does not have a microwave. I wish the room did. Great view of the Grand Canyon.
Stayed 1 night in Feb 2024
Response from Gabe on 23 Feb 2024
Thanks for your feedback! We look forward to seeing you again.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room we were in had an outstanding view of the Grand Canyon. You need to book it as a canyon view room to get this. Very convenient to the rim trail and other lodges and dining in the village. The room had very comfortable beds and was set up nicely. The only big negative we had about this property was no desk at the facility, you check in at the El Tovar lodge next door which wasn’t a big problem but the key cards were not working well and we had to go back to El Tovar to keep getting them reprogrammed. At the end of the long days it was very inconvenient.
Stayed 3 nights in Jan 2024
Response from Gabe on 7 Feb 2024
We really appreciate your feedback and I'm glad you enjoyed your stay.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. In the off season price for the room is almost half and there were no crowds.
Stayed 2 nights in Jan 2024
Response from Gabe on 7 Feb 2024
Thanks for your feedback! Glad you enjoyed your stay.

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great Grand Canyon trip
Our night at the Kachina Lodge was nice. The Lodge is old and could use updating but our room was comfortable enough. You have to check in at hotel next door which isn't the most convenient with parking and luggage. We were there in January when it was on the the quiet side so I think during season getting a parking stop by Lodge could be a problem. But location was great.
Stayed 1 night in Jan 2024
Response from Gabe on 7 Feb 2024
Glad to hear you enjoyed the location, if you have any more feedback we would love it if you contacted us. Thank you.

8/10 Good

Madelyn

Travelled with family
Views
Stayed 1 night in Feb 2024
Response from Gabe on 7 Feb 2024
Glad to hear that! We appreciate your feedback, thank you.

8/10 Good

Laure

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to the Grand Canyon. No staff in the building overnight . Area is very dark at night .
Stayed 1 night in Jan 2024
Response from Gabe on 7 Feb 2024
Glad you enjoyed your experience! Thank you for your feedback.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was 2nd floor facing grand canyon. Room was ok. Beds fair at best. All about location here.
Stayed 1 night in Jan 2024
Response from Gabe on 7 Feb 2024
Thank you for your feedback!

4/10 Poor

Anahita

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gabe on 7 Feb 2024
Hey there, we would like to know how we could've improved upon your experience if you don't mind reaching out and giving us some feedback, we'd really appreciate it. Thank you!

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gabe on 7 Feb 2024
Thanks for the feedback! Glad you enjoyed your stay.

8/10 Good

WENDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking can be so challenging
Stayed 1 night in Jan 2024
Response from Gabe on 7 Feb 2024
Sorry to hear about your parking experience. But thank you for your feedback. Glad you enjoyed your stay!

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area!
Stayed 1 night in Jan 2024
Response from Gabe on 14 Mar 2024
Thanks for your feedback. Looking forward to seeing you again!

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gabe on 9 Feb 2024
Thanks for the feedback! If you wouldn't mind contacting us and telling us more about your experience, we'd appreciate it. Thank you!

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Views!
After reading all the bad reviews I was nervous about staying here. Luckily my worries were for nothing. The room was basic but clean and comfortable. I stayed on the second floor with an unobstructed view of the canyon. The view was spectacular and one of the main reasons I booked this. No issues checking in (because I read the instructions) . My only complaint was the microwave or rather lack of. Even 1 in the common room would be helpful. Since I was there in January and it was freezing the park was empty so no issues parking but I could see it being an issue during busy times.
Stayed 2 nights in Jan 2024
Response from Gabe on 14 Mar 2024
Thanks for your feedback. Looking forward to seeing you again!

8/10 Good

Christopher

Stayed 1 night in Jan 2024

10/10 Excellent

violeta

Stayed 1 night in Jan 2024

10/10 Excellent

Kerry J.

Travelled with partner
Easy check in; ample free parking
Stayed 1 night in Jan 2024

8/10 Good

Enrique

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Gabe on 14 Mar 2024
Thanks for your feedback. Looking forward to seeing you again!

10/10 Excellent

Elvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient.
Stayed 1 night in Jan 2024

10/10 Excellent

Leopoldo S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper close to Gran Canyon Rim, nice areas for an easy walk
Stayed 2 nights in Jan 2024

2/10 Terrible

Sarah

Stayed 1 night in Jan 2024
Response from Gabe on 7 Feb 2024
Hey there we appreciate your feedback and would like to know more about your experience. Please contact us, thank you!

8/10 Good

David

Liked: Cleanliness, staff & service
Parking was a challenge.
Response from Gabe on 11 Feb 2024
Thanks for your feedback! Looking forward to having you again.

10/10 Excellent

Cy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the Grand Canyon, enough said
Stayed 1 night in Dec 2023

6/10 Okay

Hassan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

John

Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice! We had a perfect view right out our window. Only thing is we had a Do NOT DISTURB sign on the door, however at 9:30 housekeeping banged on the door! Other than that it was perfect!
Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Christinaa

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A few things wrong in the room but the location made up for it
Stayed 1 night in Dec 2023

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Partial view might be partial or full canyon view
Partial view of the canyon was beautiful! Some rooms have views partially blocked by a tree. Sidewalk outside the window is used during all daylight hours. Cheaper here than through the park vendor website!
Stayed 1 night in Dec 2023

4/10 Poor

William

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointed
My room had an unpleasant smell, and we had to search for the check in location. While we were there our fire alarm went off repeatedly in our room, just bad luck on the timing of our visit, but still very annoying. You could not get to your room on the second floor without dragging your luggage up or down steps, even after using the elevator.
Stayed 2 nights in Dec 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
This is inside Grand Canyon National Park (note: most advertised here are outside park). This has a view of Grand Canyon that was great.
Stayed 1 night in Dec 2023

8/10 Good

PAXTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having partial view of the grand canyon
Stayed 2 nights in Nov 2023
Response from Linda Johnson on 1 Dec 2023
Thank you for your feedback. We use all feedback to help improve our hotel. Hope to see you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Linda Johnson on 1 Dec 2023
Thank you for your feedback. We use all feedback to help improve our hotel. Hope to see you again.

10/10 Excellent

Irwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, quiet and great location.
Stayed 2 nights in Nov 2023
Response from Linda Johnson on 1 Dec 2023
Thank you for your feedback. We are very glad you enjoyed your stay. Hope to see you again.

10/10 Excellent

Nessie Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying and first time for my guests... remains impressive. Location cannot be beat coz its by the rim. Room is clean and Has the basics that we would like in our room including fridge, coffeemaker,! TV and ample electric outlet. Water station refill and ice dispenser conveniently located in the lobby. Parking can be tricky as there's not enough by rhe lodge. Would definitely stay here and recommend.
Stayed 1 night in Nov 2023
Response from Linda Johnson on 1 Dec 2023
Thank you for your feedback. We are very glad you enjoyed your stay. Hope to see you again.

8/10 Good

ADRIAN, Tunica

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent location, dated, not clean and almost no parking available for visitors.
Response from Linda Johnson on 1 Dec 2023
Thank you for your feedback. We use all feedback to help improve our hotel. Hope to see you again.

10/10 Excellent

LEO, HOLLYWOOD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a good thing they alert you that parking is open for the whole National Park with no reserved spots for the hotel. Puts you on the alert for any spot near the property.
Stayed 2 nights in Nov 2023
Response from Linda Johnson on 1 Dec 2023
Thank you for your feedback. We are very glad you enjoyed your stay. Hope to see you again.

10/10 Excellent

Angela, Nathalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay in the canyon! Room was clean and cozy and very convenient to food, shops, and the train station! There is a shuttle bus stop right in front. Can't wait to visit next year!
Stayed 1 night in Nov 2023
Response from Linda Johnson on 1 Dec 2023
Thank you for your feedback. We are very glad you enjoyed your stay. Hope to see you again.

6/10 Okay

Marla

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The sheets on both beds had a stain (I hope it is a stain and not that the sheets were not washed). I've never seen that in a hotel before. Shower got warm but not hot. Location, of course is amazing. But for that price I do expect clean sheets.
Stayed 1 night in Nov 2023
Response from Linda Johnson on 1 Dec 2023
Thank you for your feedback. We use all feedback to help improve our hotel. Hope to see you again.

10/10 Excellent

Jonathan, Bonita

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was tough.
Stayed 3 nights in Nov 2023
Response from Linda Johnson on 16 Nov 2023
Thank you for your feedback. We are very glad you enjoyed your stay. Hope to see you again.

10/10 Excellent

Debra, clark

Stayed 2 nights in Nov 2023
Response from Linda Johnson on 1 Dec 2023
Thank you for your feedback. We are very glad you enjoyed your stay. Hope to see you again.

10/10 Excellent

Molly

Stayed 1 night in Nov 2023
Response from Linda Johnson on 1 Dec 2023
Thank you for your feedback. We are very glad you enjoyed your stay. Hope to see you again.

8/10 Good

Chris

Stayed 2 nights in Oct 2023
Response from Linda Johnson on 3 Nov 2023
Thank you for your feedback. Hope to see you again.