Hotels near Grace Hall Memorial Library

"We booked our 'deluxe' room based on Expedia positive reviews but I have nothing nice to say about this hotel... When we arrived there was no one at the front desk, and when got to our room it was freezing so we put on the heater which was very loud through the night... In addition, the walls are so thin I could hear my neighbors word for word and footsteps over my head late night and starting at 5am, plus the garbage trucks at 6am. Finally, the bed was uncomfortable. I am scratching my head as to how this hotel got good reviews on Expedia - I had a horrible nights sleep...finally, the rate advertised on Expedia was $158 per night but I was charged $259.71... Hard pass. Do not book this hotel."

"We enjoyed the stay. Room was clean, quiet. Staff polite and friendly. The only thing I'd change is whatever cleaning produce they use, the smell was unpleasant. Otherwise I'd recommend it, but give a heads up to bring room freshener spray. Will book again. "

"Clean room good staff"

"The staff at check in was the least professional I have ever encountered. "

"staff was friendly and breakfast was ok"

"Brava, to all the staff here"

"PARKING WAS FINE-DID NOT USE BREAKFAST"

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"I chose the Comfort Inn & Suites West Springfield for a special birthday weekend getaway, specifically looking forward to relaxing in the pool and hot tub area. While the front desk staff (particularly the lady at check-in) was incredibly kind and welcoming, I unfortunately cannot say the same for the rest of my experience.My stay was significantly impacted by a complete lack of supervision in the pool area. Throughout the weekend, there were groups of unattended children jumping in and out of the hot tub and running around the pool deck. Not only did this make it impossible to have the relaxing birthday experience I had paid for, but it felt like a major safety liability. As a guest, I didn't feel it was my place to act as a lifeguard or chaperone, yet there was no hotel staff presence to enforce the posted "adult supervision" rules. It’s a shame because the hotel has potential and the service at the desk was great, but the chaotic environment in the amenities I specifically booked for really ruined the occasion. I left feeling more stressed than when I arrived, which is disappointing for a milestone celebration. I had hoped for a much better experience from this Choice Hotels property."