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Reviews of Quality Hotel 11

4 out of 5
Quality Hotel 11
Maskingatan 11, Gothenburg

Reviews

8.2

Very good

Rating 10 - Excellent. 511 out of 1280 reviews" "
Rating 8 - Good. 457 out of 1280 reviews" "
Rating 6 - Okay. 196 out of 1280 reviews" "
Rating 4 - Poor. 80 out of 1280 reviews" "
Rating 2 - Terrible. 36 out of 1280 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Kamila

Stayed 2 nights in Nov 2023
Response from Front Desk on 3 Dec 2023
Tack för din rating!

8/10 Good

Manju

Stayed 1 night in Aug 2023
Response from Front Desk on 16 Oct 2023
Stort tack för din rating!

6/10 Okay

Anette

Disliked: Cleanliness, staff & service
Holiday
Reception staff good. Breakfast good. The room was never cleaned, bathroom never cleaned. Had to ask for new rowels and toilet paper several times. No new sheets at all.
Stayed 2 nights in Jul 2023

6/10 Okay

Anette

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Holiday
Breakfast good, reception staff good. But the room was never cleaned the whole time. Had to ask for toilet paper and new towels. Told them a few times to clean the room but nothing happened.
Stayed 6 nights in Jul 2023

4/10 Poor

Monica

Stayed 1 night in Jul 2023
Response from Front Desk on 13 Jul 2023
Tack för din rating! Vi hoppas du har en bättre upplevelse nästa gång!

8/10 Good

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay in a really good location with some great nearby restaurants. Particularly enjoyed our meal in Krog Axet across the road, so much we went back again the next night and ate again. Only slight complaint I'd have was the room was quite warm and I had turned the air con down, but I'm not sure it was working
Stayed 3 nights in May 2023
Response from Receptionen, Quality Hotel 11 & Eriksbergshallen on 6 Jun 2023
Hello Graeme,Thank you for your feedback! We are glad to hear that you enjoyed your stay. I would also like to thank you for letting us know about the air conditioning - we will look into that right away!I wish you a lovely day :)

10/10 Excellent

Ingar

Stayed 2 nights in Apr 2023
Response from Front Desk on 24 Apr 2023
Tack för att du tog dig tid att ge oss en rating! Varmt välkommen tillbaka!

10/10 Excellent

Woyengidoubara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality Hotel 11 gave I and my wife a very memorable stay in Gothenburg. From time of arrival, staff were warm and friendly and provided us with a convenient environment. Our room had a nice view of the waterfront and the Eriksberg Crane. I’ll recommend a stay at Quality Hotel 11 for anyone visiting. The breakfast buffet was great as well with many options to choose from.
Stayed 4 nights in Apr 2023
Response from Front Desk on 24 Apr 2023
Thank you for taking the time to write a review! We are happy that you had a good stay with us, we hope to Wellcome you back!

10/10 Excellent

Charlotte

Stayed 1 night in Oct 2022
Response from Receptionen on 9 Dec 2022
Tack för vistelsen & att du tagit dig tiden att svara på enkäten! Det hjälper oss att bli bättre.Välkommen tillbaka!

10/10 Excellent

Sara

Stayed 1 night in Aug 2022
Response from Cecilia on 11 Dec 2022
Tack för din recension!/Cecilia, Front Desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Robin

Stayed 1 night in Jul 2022

10/10 Excellent

Raymond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and awesome
Stayed 2 nights in Jun 2022

8/10 Good

Markus

Stayed 1 night in Jun 2022

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel is in a unique area, however the road to the ferry that gave you the shortest distance was closed, so the hotel was inconvenient for that need.
Stayed 1 night in Jul 2022

8/10 Good

Wigianto

Travelled with family, Travelled with group
Liked: Staff & service, amenities
The room floor need to be cleaning or time to refinish the hardwood floor and the
Stayed 2 nights in Jun 2022
Response from Cecilia on 30 Jun 2022
Thank you for your input! We will definitely take care of this! We hope to welcome you again soon! /Cecilia, Front Desk

10/10 Excellent

Lilite

Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Dålig ventilation på rummet. Fåglar i frukostmatsalen. Dålig påfyllnad av frukostmat, slut på smör, frukt etc
Stayed 2 nights in Jun 2022

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like parking.
Stayed 4 nights in Jun 2022

8/10 Good

Zeya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was very nice. If you are getting the suite don’t get the one on the 8th floor. Our family member had a suite on the 7th floor and it was much more spacious with a better balcony. Also our 8th floor suite did not have a phone to call room to room. But overall the stay was very good!
Stayed 4 nights in May 2022

10/10 Excellent

Katarina

Stayed 1 night in May 2022
Response from Oksana / Front Office Supervisor on 18 May 2022
Hej Katarina, Tack för att du valde att bo hos oss! Varmt välkommen åter!

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine quality at a reasonable price
The room was a little spare (I would have liked a cabinet and a fridge), but no real complaints.
Stayed 13 nights in Apr 2022
Response from Cecilia on 9 May 2022
Thank you for your review :) Great to know you enjoyed you stay!

4/10 Poor

Martin

Stayed 6 nights in Apr 2022
Response from Oksana / Front Office Supervisor on 18 May 2022
Hej Martin, Tack för att du valde att bo hos oss! Varmt välkommen åter!

8/10 Good

Koreanska Ambassaden

Stayed 1 night in Mar 2022
Response from Oksana / Front Office Supervisor on 18 May 2022
Hej, Tack för att du valde att bo hos oss! Varmt välkommen åter!

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice that the hotel is build in a old shipyard building Area is quiet and there is waking distance bars and food restaurant
Stayed 1 night in Mar 2022
Response from Oksana / Front Office Supervisor on 22 May 2022
Dear Erik, Thank you so much for taking your time to leave your great feedback to us. We hope you will come back to us soon! Kind regards,

6/10 Okay

Peter

Business traveller
Stayed 2 nights in Dec 2021

10/10 Excellent

Anthony

Stayed 2 nights in Dec 2021

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Bella, Receptionen on 2 Nov 2021
Tack för ditt fina omdöme, välkommen åter! :)

4/10 Poor

Tomas

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

6/10 Okay

Petra

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great location and service but the cleanliness could have been better and the hotel is getting a bit worn.
Stayed 2 nights in Sep 2021
Response from Matilda on 22 Sept 2021
Thank you for taking the time to write us a review. We are happy to hear that you appreciated our location during your stay and that you got well taken care of by our lovely staff. We also thank you regarding your feedback of the cleanliness of the room. It's the feedback from our guests that makes us better and we hope to get the opportunity to welcome you again in the future.

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

Serop

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immer wieder schön, ruhig und entspannt in Eriksberg zu übernachten.
Stayed 3 nights in Apr 2024
Response from Front Desk on 16 Apr 2024
Thank you for the review! We are so happy that you enjoyed your stay with us and we hope we get to see you again soon!

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Mar 2024
Tack för din rating!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Sara

Stayed 3 nights in Jan 2024

8/10 Good

Wanda

Stayed 2 nights in Jan 2024

6/10 Okay

Carl

Business traveller
Liked: Cleanliness, staff & service, room comfort
Bra läge och pris, hotellet lite slitet.
Stayed 1 night in Jan 2024
Response from Receptionen on 19 Feb 2024
Hej! Vi vill tacka för att du tagit dig tid att lämna en recension. Vad härligt att höra att du haft en härlig vistelse här hos oss :)Vissa av rummen är tyvärr slitna och det är ett pågående renoveringsprojekt - det kommer bli superfint sen när vi är klara!Hoppas vi ses snart igen!

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk on 26 Jan 2024
Tack för in rating!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk weekend ophold
Fantastisk personale der er meget service-minded og hjælpsomme med de få spørgsmål vi havde. Restaurant er en dejlig bistro med mad til voksne og børn. Også her går personalen et ekstra skridt for en deljig oplevelse! Morgenmaden er en stor buffet med at man kan ønske sig.
Stayed 1 night in Jan 2024
Response from Front Desk on 22 Jan 2024
Tack för din recension! Vi är så glada att ni hade en bra vistelse hos oss och uppskattade både personalen och maten! Varmt välkomna tillbaka till oss!

10/10 Excellent

Reza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 22 Jan 2024
Tack för din rating!

6/10 Okay

Johan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 22 Jan 2024
Tack för din rating!

10/10 Excellent

Jan

Stayed 1 night in Jan 2024
Response from Receptionen, Quality Hotel 11 & Eriksbergshallen on 16 Jan 2024
Hej Jan och tack för det fina betyget! Vi blir så glada när vi får höra att ni trivts hos oss. Önskar dig en fin dag!

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt . Rummen är fantastiska. Personalen i receptionen super trevliga och tillmötesgående. Restaurangen höll inte samma kvalite som vår förra vistelse. Frukost påsarna var under all kritik.
Stayed 2 nights in Jan 2024
Response from Front Desk on 16 Jan 2024
Tack för din recension! Vi är så glada att du uppskattade personalen under vistelsen hos oss! Din feedback angående frukost påsarna och restaurangen kommer tas vidare till berörda avdelningar. Vi hoppas vi ses snart igen!

10/10 Excellent

Cecilie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 16 Jan 2024
Tack för din rating!

8/10 Good

Ann-Christin

Travelled with family
Stayed 1 night in Jan 2024
Response from Front Desk on 16 Jan 2024
Tack för din rating!

10/10 Excellent

Jan

Stayed 1 night in Jan 2024
Response from Front Desk on 13 Jan 2024
Tack för din rating!

8/10 Good

Fredrik

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Front Desk on 13 Jan 2024
Tack för din rating!

10/10 Excellent

Mattias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Desk on 16 Jan 2024
Tack för din rating!

8/10 Good

Kosar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk on 16 Jan 2024
Tack för din rating!