Outdoor pool

Reviews of Ozone Service Suite At Times Square

4 out of 5
Ozone Service Suite At Times Square
1, Jalan Imbi, Berjaya Times Square, Kuala Lumpur, Kuala Lumpur

Reviews

3.6
Rating 10 - Excellent. 0 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 3 out of 8 reviews" "
Rating 2 - Terrible. 4 out of 8 reviews" "

3.8/10

Cleanliness

3.2/10

Staff & service

3.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Lola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unreliable booking
Booked Ozone on 30th April but upon arrival, we were told that our room were given to other guests! The Indian speaking man told me to get my refund from Hotel.com. Ozone is not recommended at all for booking as its not a reliable hotel to stay in. Hotel.com should not have any dealing with Ozone as its reputation will be ruined by the irresponsible attitude of the Apartment management. This is a bad experience!!!

2/10 Terrible

Samir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
keep away
turned up to find out the agent had cancelled our booking

4/10 Poor

Hanah, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth mulling over!
Bathroom tiles were popping out & floor was slippery. One of the sink was choked & 1 of the bathroom light was out - making the bathroom a bit dimmed. The hooks for the hose wasn't fixed. No bathroom mats provided to dry the feet after using the washroom. The toilet bowls were badly shaped - 1 of the seat was broken whilst the rest seemed to have slight problem with the flushing system. There's no WIFI. Some of the bedroom lamp shades were broken. The curtains were collecting dusts. The walls had patches of paint or wallpaper marks. There's no "Qiblat" indications. The door knobs were spoilt. The door lock wasn't functioning so we couldn't "lock" other than solely depending on the locking electronic mechanism. When we called the staff to assist us with WIFI connections & get more bath towels, they didn't respond. We've indicated we needed late check-out & yet, they didn't honour our requests whilst Expedia had specifically told them. For the price they offer, it's not worth the experience at all!!!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice apartment
Expedia should have provided more details and information about Ozone service suite in their website and the itinerary such as Ozone office address and contact person and how to check-in. The information provided on the itinerary only left a phone number which made me confused about where and how to check-in.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worse stay ever
it was the worse stay in our life could not get any worse then this room was so dirty and there is no such thing is service I REALLY THINK HOTEL.COM SITE SHOULD NOT BOOK ANYONE IN THIS HOTEL/APARTMENTS AND SHOULD BE TAKEN OFF FROM THERE DATABASE

4/10 Poor

Not Provided

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Weng In

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
have been robbed. finished my payment, reached there and have no one to check in. hotels.com didn't replied at all
Stayed 2 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort