8/10 Good
Stella
Travelled with partner
10 Jun 2024
Liked: Cleanliness, staff & service, amenities
This is a beautiful property with lovely large rooms that have a great large walk in shower with plenty of hot water & some very nice toiletries. It is within walking distance of many restaurants & shops & a short drive to all the historical sights. We were checked in by a lovely young lady. It was about 90 degrees that day & when we went to our room it was like an oven. The a/c was not working properly & she very quickly moved us to another room. I really would like to score this hotel 10/10 but unfortunately the first night we stayed we decided to eat in the hotel restaurant & it was terrible. Our server was a young man who was obviously new. He was quite nervous but was absolutely lovely. He asked some other members of staff a few questions & they were frankly quite rude to him. The restaurant did not appear to be that busy. We ordered our food & waited over an hour for it to arrive & when it did my husband sent his straight back - the pork was undercooked & some of the veg was burnt. My meal was not much better but I did manage to eat most of it. The guy we assumed was the manager was running around like a headless chicken. He didn't seem to know what food was for which table. If they were too busy for the amount of staff they had they should have told us that & we would have happily ate elsewhere. Our young server was completely lovely & kept apologizing. We told him it was not his fault & when we left a tip we made sure he was getting it & not the chef.
Stella
Stayed 2 nights in Jun 2024