Private kitchen
Check availability

Reviews of Hutton Central Hotel By PHC

3 out of 5
Hutton Central Hotel By PHC
128A Jalan Transfer, George Town

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 18 reviews" "
Rating 8 - Good. 7 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Washing machine with dryer function is very useful for laundry needs.
Stayed 3 nights in Dec 2019
Response from Grace Wong on 23 Jan 2020
Dear Guest, Delightful Greetings from PHC Hotels . Thank you for staying with us and also for taking the time to drop us a review! It brings us a lot of pride and joy to hear that you enjoyed your stay with us. hope that you will stay with us again . Many thanks, Grace Wong Revenue Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Highly recommended.
Stayed 1 night in Sep 2019
Response from Grace Wong on 10 Oct 2019
Dear Guest, Delightful Greetings from PHC Hotels . We are glad that you had an awesome experience and thank you for your kind compliments. We appreciate your patronage and we look forward to welcome you soon! Thank you. Grace Wong Revenue Manager

10/10 Excellent

NATASHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

wan hallena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is convenient to main areas in Penang, however it can get very loud and noisy at night. Also a bit inconvenient with parking as there is no provided parking space
Stayed 2 nights in Feb 2019
Response from PHC Hotel Team on 19 Mar 2019
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful review, Wan Hallena! Whilst we note that overall you have enjoyed your stay in Penang Hotel Collection, we have taken note of your feedback in regards to areas for improvement. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide excellent service to all valued guests. For your info, you may park your vehicle on public car park on Jalan Hutton or Jalan Arrifin which is walking distance to the hotel. We hope to have the pleasure of welcoming you back in the near future. Best regards, PHC Hotel Team

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Very nice rooms. Close to Jalah Penang. My wife and I were probably allergic to the detergent used to clean sheets...we both experienced itch after lying in bed - NOT bug bites. Also last day water pressure in room was pretty much down to zero. Flushing toilets was a 15 mins challenge as it will take 15 mins to refill tank. Forget about taking a shower!
Stayed 4 nights in Dec 2018
Response from PHC Hotel Team on 29 Apr 2019
Warmest Greetings from Penang Hotel Collection! Thank you for your review! We acknowledge your feedback in regards to areas that require greater attention. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. We hope to have the opportunity to welcome you back in the near future. Best regards, PHC Hotel Team

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

JamesBok, Singapore

Liked: Cleanliness, staff & service, room comfort
Dear Sir/Mdm, Upon checking-in the hotel, I was being told that the room charges had been charged to my credit card & they couldn’t reverse to payment by Cash over at the hotel counter. Despite that I informed them that I’ve made my booking thru your website and have indicated that I will take the option of paying the full amount in Cash(not credit card). I had communicated with the hotel reservation staff (upon check-in) & insisted for payment made by cash. Why was there a miscommunication in between the Expedia & the Hutton Central II hotel? I am very upset the way it has been handled & am looking forward a satisfactory explanation for the screw up.
Stayed 4 nights in Nov 2018
Response from PHC Hotel Team on 1 Apr 2019
Warmest Greetings from Penang Hotel Collection! Thank you for your review, JamesBok! We apologise for the communication issue and have ensure to review with the team the issue highlighted for immediate improvement, sincere apologies once again. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide excellent service to all valued guests. We hope to have the pleasure of welcoming you back in the near future. Best regards, PHC Hotel Team

2/10 Terrible

Sun, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
LOUD TECHNO HEAVY BASS MUSIC FROM DISCO BELOW THE ROOM UNTIL 4AM. THINK TWICE BEFORE YOU BOOK.
Stayed 1 night in Nov 2018
Response from PHC Hotel Team on 1 Apr 2019
Warmest Greetings from Penang Hotel Collection! Thank you for your review, Sun! We apologise for the prompt action from our staff that not taken and have ensure to review with the team the issue highlighted for immediate improvement, sincere apologies once again. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide excellent service to all valued guests. We hope to have the pleasure of welcoming you back in the near future. Best regards, PHC Hotel Team

6/10 Okay

Holidaymaker, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, spacious room with master bedroom and spacious living area with sofa bed, kitchenette & enclosed shower room. Hotel open 5 months so everything clean and new. Our room 128F was located above the loud hotel karaoke bar that continued til the early hours of the 2 mornings we stayed. Not good, especially with family. Also the traffic noise from Jalan Transfer was noisy as you are located on the corner of a cross roads particularly when the buses go by, you feel them as well as hear them! Overall, a good base for exploring on foot or catching the bus. Staff are aware of the Karaoke noise which has been passed on to Management
Stayed 2 nights in Oct 2018
Response from PHC Hotel Team on 1 Apr 2019
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful review, Holidaymaker! Whilst we note that overall you have enjoyed your stay in Penang Hotel Collection, we have taken note of your feedback in regards to areas for improvement. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide excellent service to all valued guests. We hope to have the pleasure of welcoming you back in the near future. Best regards, PHC Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from PHC Hotels Management on 11 Oct 2018
Dear Sir/Madam, Thanks for your positive rating. We are looking forward to your return stay with us. Have a wonderful day.

8/10 Good

Jac, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from PHC Hotels Management on 20 Sept 2018
Dear Sir/Madam, Thank you for staying with PHC Hotels - Hutton Central II Hotel. We are looking forward to serving you again soon. Have a nice day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but very disturbing at night
It's a brand new apartment, spacious, 5 star quality, but it's a nightmare after night as there are several karaoke rooms at downstairs, non stop tormenting noisy until 3am every night!
Stayed 1 night in Sep 2018
Response from PHC Hotels Management on 13 Sept 2018
Dear Sir/Madam, Thanks for your feedback. We have taken measures to reduce the noise level from downstairs. Looking forward to your return stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new, spacious but extremely noisy at night
This place is more like an apartment than a hotel. The reception is at downstairs, easy to get hold of. The room is spacious and brand new, 3 star price with 4 star facilities. Can't fault it at all for it's services. Only big complaint is there are a few karaoke rooms at downstairs which play super loud music, worst singing skills that disturbing the whole building. They don't stop making the noise until 2am. Extremely annoying! l
Stayed 1 night in Sep 2018
Response from PHC Hotels Management on 13 Sept 2018
Dear Sir/Madam, Thanks for your feedback and we are improving to reduce the noise level from downstairs. Looking forward to your return stay.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Price vs quality is good
The suite are great, around 80sqm close to main attractions of George town. When we arrived there was a birthday party down stairs and the noise was incredible however the next evening was fine. This is my 5th tome to Penang and to be honest for what you pay is really not bad. The only complaint is the staff, didn't clean the room, extra blanket for extra person never bought to the room, Wi-Fi didnt work and none of the amenities was refilled, no hot water to shower. But what do you expect for the price. I probably saw if you don't mind the above them it's 100% fine to book
Stayed 2 nights in Jul 2018
Response from PHC Hotels Management on 30 Aug 2018
Dear Guest, Thanks for your feedback and we are sorry for your recent experience with us. We are continuously improving ourselves to provide better service. We are looking forward to serving you again and ensuring you a better experience. Thank you.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Störande karaoke
Hotellet var superfint och fräscht! Sköna sängar, bra utrymme och ett eget kök som gjorde det möjligt att laga egen frukost. Vi blev väldigt positivt överraskade då vi inte förväntat oss något särskilt. Dock låg rummet ovanpå en karaokebar som höll igång till klockan 04 både fredag och lördag. Volymen var extremt hög och vi kunde inte sova trots öronproppar, hörlurar med högsta volym och kudde över huvudet.. Heeelt otroligt att de ens kan ha kvar sitt hotell där! Vi fick ingen info om detta innan och de påstod att de inte kunde göra något åt saken förutom att vi fick byta rum till ett som var aningen bättre. Så upplevelsen gick verkligen från superbra till oacceptabelt dåligt över en natt.
Stayed 3 nights in Sep 2018
Response from PHC Hotel Management on 27 Sept 2018
Dear Sir/Madam, Thanks for your feedback and we truly apologize for your recent experience with us. We are improving to reduce the noise level from downstairs. Looking forward to your return stay

10/10 Excellent

ENRIQUE ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Hotel perfecto para la estacia en George Town. Cerca de todo incluso del bus del aeropuerto.
Stayed 2 nights in Aug 2018
Response from PHC Hotels Management on 30 Aug 2018
Dear Guest, Thank you for your stay with us. Looking forward to serving you soon. Best regards, PHC Hotels Management