10/10 Excellent
Kenneth, Brooklyn
13 Mar 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean, bright, highly functional room with sleek modern decor. Excellent shower, ample closet space, comfortable bed with fresh clean bedding. Loved our room!
The hotel staff are terrific and the doormen consistently provide a warm greeting. Although we never used the pool it was a nice facility with poolside eatery, three cushioned cabana type loungers and lush greenery. There was also a fitness center and both steam and dry saunas in the mens and ladies changing rooms. Very clean hotel with a good location. We used the Grab car service app to get around the city. Very affordable and dependable service.
Breakfast buffet has everything for everyone and good quality food! We thoroughly enjoyed our daily breakfast and found it hard to choose what to eat with so much excellent food to select from! The staff are highly attentive, kind and helpful. Especially Jonathan who was a such a pleasure to talk to and who always gave correct information and good suggestions for seeing Penang.
The hotel only serves coffee from pod machines so there is no true fresh coffee. Found this disappointing as a person who wants a good strong coffee to start the day. I found a place for great quality coffee that was about a three minute walk from hotel named Koffe Penang at 45 Jalan Anson.
We had dinner in the hotel lobby level restaurant one night. We feel the chicken rendang dish was unsuccessful as the ginger & flower curry was too bitter. We suggest it either be renamed as it is
Kenneth
Stayed 3 nights in Mar 2023