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Reviews of 118 Hotel Macalister

3 out of 5
118 Hotel Macalister
No. 49 Jalan Macalister, Georgetown, George Town, Penang

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 88 reviews" "
Rating 8 - Good. 44 out of 88 reviews" "
Rating 6 - Okay. 19 out of 88 reviews" "
Rating 4 - Poor. 3 out of 88 reviews" "
Rating 2 - Terrible. 2 out of 88 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Kin Peng

Travelled with family and small children
Generally the place was so-so. The staff at the reception was grumpy when we checked in. The good thing about it is that it was right next to the eating area along McCalister road, so it was convenient to eat

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with food around
No widows. When I sleep on the pillow I smelled stale smoker's odour coming out from the pillow. Good location where many types of food are available just next door. Friendly and helpful front desk guy.
Stayed 5 nights in May 2022

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Koay on 2 Aug 2019
Thank you so much for your kind review. Have a pleasant day.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, near shop house like eating, massage, mini mart. Nice place, will come back again.
Stayed 3 nights in Apr 2019
Response from Koay on 25 May 2019
Thank you for your kind review and have a pleasant day Best Regards Arizona HE Koay

6/10 Okay

Michael

Liked: Cleanliness
Room was rather small and had no window. Hard to move around. There was no bench or platform to put our two baggage. My Wife put her baggage on the single chair provided. I put mine on the floor. Imagine the discomfort I endured squatting down opening and closing my baggage. I am s senior citizen at 70.
Stayed 5 nights in Jan 2019
Response from Koay on 6 Feb 2019
Thank you for your kind review. We will look into the inconveniences that you have encountered and we sincerely apologize for it.

6/10 Okay

Shui Cheung

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Arizona HE Koay on 2 Feb 2019
Thank you for your kind review.

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019
Response from Koay on 16 Jan 2019
Thank you for your kind review.

6/10 Okay

Verified traveller

Hotel next to famous local food street, room equipped with necessary basic facilities.
Stayed 1 night in Jan 2019
Response from Koay on 10 Jan 2019
Thank you so much for your kind review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Koay on 18 Dec 2018
Thank you for your kind review. Have a pleasant day. Best Regards 118 Hotels

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Arizona HE Koay on 30 Nov 2018
Hi Lina Good morning to you Thank you so much for your kind review and have a pleasant day. Warm Regards Arizona HE Koay Ms Khoo G Lin for 118 Hotels

6/10 Okay

Jonah

Liked: Staff & service
Stay in 118 Hotel Macalister
Surprised the room has no fridge. Staying at the 1st floor is noisy as the room was facing the city road. Overall, stay is ok.
Stayed 4 nights in Sep 2018
Response from Arizona HE Koay on 3 Oct 2018
Thank you for your kind review. Have a pleasant day.

8/10 Good

novawaty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Arizona HE Koay on 6 Sept 2018
Hi Novawaty Good Morning to you. Thank you so much for your kind review and have a pleasant day. Best Regards Arizona HE Koay Ms Khoo G Lin for 118 Hotels

8/10 Good

Tay, Singapore

Liked: Cleanliness, staff & service
Great location
Great foods literally next door. Very close to city centre
Stayed 1 night in Aug 2018
Response from Arizona HE Koay on 16 Aug 2018
Thank you for your kind review. We are glad that you find the food and location to your liking. Hopefully, we can meet again when you come to Penang again in the near future and we appreciate your choosing 118 Hotels during your last stay.

8/10 Good

John, Manchester UK

Liked: Cleanliness, staff & service
Budget hotel in Penang
Hotel was very well located being surrounded by restaurants and foodstalls. Quiteclose to Komtar. Staff were very friendly and helpful. Hotel itself was quite basic but clean and well serviced, Included a kettle with coffee making facilities. TV channels were limited and mainly in local languages.
Stayed 1 night in Jul 2018
Response from Arizona HE Koay on 28 Jul 2018
Thank you so much for your kind review John. We appreciate your support and for choosing 118 Hotels during your stay in Penang. Hopefully we can meet again the next time when you are vacationing in Malaysia. Have a pleasant journey ahead.

8/10 Good

Anita, Canada

Liked: Cleanliness, staff & service, room comfort
Value hotel for shopping trip
Happy with my short stay Eating and shopping Did not blow my budget on hotel
Stayed 1 night in Jun 2018
Response from Arizona HE Koay on 24 Jun 2018
Thank you so much for your kind review. Glad to know that you enjoyed your short stay in Penang.

10/10 Excellent

Gin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For budget traveller.
Good for budget hotel. Easy access to shops & food outlets.
Stayed 3 nights in Jun 2018
Response from Arizona HE Koay on 17 Jun 2018
Hi Gin Greetings from 118 Hotels Thank you so much for your kind review. Hopefully you had an enjoyable stay in Penang and also thank you for choosing 118 Hotels. Best Regards Arizona HE Koay Ms Khoo G Lin

8/10 Good

Melva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was okay,except the room are very small.
Response from Arizona HE Koay on 24 Apr 2018
Greetings from 118 Hotels and thank you for your kind review. We apologized for the small room size and hopefully we can be of better service to you the next time when you visit Penang again.

10/10 Excellent

Kenny, Vancouver,BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer services,friendly and efficient, clean environment for guests to stay.
Stayed 7 nights in Apr 2018
Response from Arizona HE Koay on 16 Apr 2018
Greetings from 118 Hotels and thank you for your kind review. We always try our best to make our guests happy and stay as comfortable as can be. Hopefully in the future we can be a better host to you and your family. Have a good day.

8/10 Good

MAE ONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location.
New hotel with excellent location.Next to lotsa famous street food right outside the hotel and next to a 24 hours mart. Room was not big but it's clean and tidy. Definitely worth the price.
Stayed 1 night in Mar 2018
Response from Arizona HE Koay on 18 Mar 2018
Thank you so much for your kind review and also for choosing 118 Hotels. Hopefully we can be a better host to you and your friends in the near future, if you drop by Penang again. Have a pleasant evening.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Room is simple but the front desk personnel are very friendly & helpful!
Stayed 3 nights in Jan 2018
Response from Khoo Glin on 18 Jan 2018
Greetings from 118 Hotels and thank you for your kind feedback and review. We try our best to keep our guests happy and stay as comfortable as can be. Hopefully the next time when you are around in Penang, we can be better host to you.

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
In a city center, a lot of street food, komtar
Strategic location ,near many street hawkers. Just few minutes walk Komtar, Prangin Mall and 1st Avenue. The staffs are very polite and helpfull. Room is clean though not really big but air con is not so cool during the day.
Stayed 5 nights in Dec 2017
Response from Arizona HE Koay on 19 Dec 2017
Greetings from 118 Hotels and thank you for your kind review. We are glad that you enjoyed your stay here in Penang and we as usual try our utmost best to make all our guests stay happy and as comfortable as can be. Hopefully, we can be a better host to you the next time when you are around in Penang again and stay here at 118 Hotel Macalister. Have a pleasant evening.

6/10 Okay

Lee

Disliked: Cleanliness
No parking
Stayed 2 nights in Dec 2017
Response from Arizona HE Koay on 19 Dec 2017
Greetings from 118 Hotels and thank you for staying here at 118 Hotel Macalister. We are sorry for the lack of parking space at our Hotel due to the recent enforcement by the local councils. Hopefully, we can arrange for something better the next time when you are around in Penang. Have a pleasant evening and we sincerely apologize for any inconveniences caused.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Convenience Location Eateries just beside ho
Clean Convenience Good location Many eateries Friendly staff
Stayed 2 nights in Dec 2017
Response from Arizona HE Koay on 12 Dec 2017
Greetings from 118 Hotels and thank you for your kind review. We try our utmost best to make our guest stay happy and as comfortable as can be. We are glad that you enjoyed your stay here and hopefully in the near future, we can be a better host to you when you are back in Penang,

10/10 Excellent

Edysam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
overall are very good
Stayed 2 nights in Dec 2017
Response from Arizona HE Koay on 14 Dec 2017
Hi Edysam Greetings from 118 Hotels and thank you for you kind review. We try our utmost best to make our guests happy and stay as comfortable as can be. Hopefully the next time when you come to Penang, we can be a much better host to you. Thank you.

8/10 Good

Yiing Yiing

Liked: Cleanliness, staff & service, property conditions & facilities
Budget hotel with clean room
The place is strategic to KOMTAR & 1st Avenue, however it kinda far to the tourist spot at Georgetown Furthermore, there doesn't provide free parking, therefore, getting a parking is quite tough. Overall is a good stay.
Stayed 1 night in Nov 2017
Response from Arizona HE Koay on 2 Dec 2017
Hi Yiing Yiing Greetings from 118 Hotels and thank you for your kind review. We try our best to make our guests happy and stay as comfortable as can be. Hopefully, in the near future we can find an alternative parking space for our guests. Have a good day

10/10 Excellent

TEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for food and walk distance to shopping mall.
Stayed 1 night in Nov 2017
Response from Arizona HE Koay on 1 Dec 2017
Hi Mr./Ms Teh Greetings from 118 Hotels and thank you for your kind review. We try our best to make our guests happy and stay as comfortable as can be. Hopefully we can be a better host to you the next time when you are back in Penang. Have a good day Best Regards Arizona HE Koay Ms Khoo G Lin for 118 Hotels

10/10 Excellent

Andy, McKinney, Texas.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to close to shopping and eating center.
Easy getting around in Penang. most of the foods are very good. Everyone is nice and helpful.
Stayed 2 nights in Nov 2017
Response from Arizona HE Koay on 23 Nov 2017
Greetings from 118 Hotels and thank you for your kind feedback and review. We try our best to make your stay here as comfortable as can be and hopefully we can be a better host the next time you drop by in Penang.

8/10 Good

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just my opinion
Can seriously consider to change the flooring tiles at Lobby side exit as I find the slope slippery. It's one of my favourite hotel.
Stayed 3 nights in Nov 2017
Response from Arizona HE Koay on 23 Nov 2017
Greetings from 118 Hotels and thank you for your four star rating. We try our best to make our guests stay here as comfortable as can be and should there be any weaknesses, we will try to improve ourselves and be a better host the next time you are around in Penang. As to your suggestions on the tile flooring, we will forward it to the management and hopefully we can do something about that.

10/10 Excellent

YEE PING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Response from Arizona HE Koay on 8 Nov 2017
Thank you for your kind feedback and review. We try our best to make all our guests as comfortable as possible.

8/10 Good

Royston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at 118 Hotel Macallister Penang.
Very clean with friendly and helpful receptionists. Good value for the price. Next to new lane hawker food. Everything in Georgetown is between walking distance if you can take the heat. Will stay again on next visit.
Stayed 3 nights in Oct 2017
Response from Arizona HE Koay on 8 Nov 2017
Thank you very much Mr. Royston for the kind review and feedback. Hopefully we can be a much better host the next time you are around in Georgetown. Have a good day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
not bad for a budget hotel
there is some noise from outside my room in the middle of the night

6/10 Okay

Victoria K. , Singapore

Disliked: Property conditions & facilities
Nice budget hotel near food
My room is triple with a double and single bed. Overall the size of the room is decent, with some walking space, ideal for resting at night. May nt be able to contain larger suitcases. The facilities are basic, with one shower/shampoo dispenser. Toothbrush n toothpaste nt provided. So if you are particular abt toiletries, do bring ur own. Limited hangers for clothing and they are secured to the shelf. Note that there are no shelf in the shower area to put toiletries. There is a metal shelf outside the shower area for u to hang clothing/towel. Only one roll of toilet roll provided per day. House keeping service is only available when requested by putting the sign outside the door. The receptionist will remind when checking in. Complimentary bottled water and coffee packets are given. One down side is aircon is leaking. Management may want to fix it. Also there are no safe provided. There is only one room access card issued.
Response from Yeoh Pek Ping on 23 Jul 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Moy Huey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Hocky, australia

Liked: Cleanliness
Disliked: Property conditions & facilities
No fridge, safe n only one room key. Good location
Access to transport n lovely food nearby. Needs improvement to keys, storage for clothes,fridge n safe.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack of facilities
Overall was good but a room for 4 person only got 2 plugs to use. Insufficient for charging phone. Air conditioner not that cold. Don't have fridge.

8/10 Good

Vivi

Liked: Staff & service
We book 4 people room. Room is good. Location is outstanding. Very comfy n surrounded by many good food. The lady in morning shift very helpful n friendly. But room dont hv toiletries at all.

8/10 Good

Foon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient, clean hotel. Value for your money.
really liked the room. service was great too. only minor disappointment was that it didn't have a mini fridge coz with the hot weather, it would have been great to be able to put in some water to chill.

8/10 Good

Khoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
The hotel is in good location that only thing I like. I can't believe the hotel didn't provide phone to call out or front desk. No refrigerator in our Luxury family suit room and the worst thing u can hear the noise from outside and next room in hotel. It cost 200 ringgit a night for luxury family suit that is unworthy.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great location, still very new and we'll kept. A little noise facing the street but not that bad if you are out most of the day and doze of easily from tiredness. Staff were very friendly and helpful.

6/10 Okay

anthony

Liked: Cleanliness, property conditions & facilities
Clean hotel convenient location
No room windows so received recirculating air from wall unit aircon. Lack of chairs to sit down. No drawers for clothes. Room very small though bed was clean and sizeable as a double. Bathroom size for 1 person clean. not roomy to move with 2 persons. 2-3 day stay OK but not for longer. No parking avaliable. 24/7 store next door.

8/10 Good

CHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay 2 night
The parking is very limited while only 3 parking slot , the room is quite small and no drawer,Mirror is far from hair dryer.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
it is different from the picture
the reality is rather different from what we had been led to believe.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall is good. strategic location as well. hygience and staff atitude is well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot Food nearby and mall.
really nice....around 118 many food and mall. and the hotel staff really friendly !!! i will come next time !!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel worth staying.
Good location. Easy access to the town area and local hawker center for local food. Only disadvantage is parking. You will have to park at the roadside and put sufficient parking coupons.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 401 is very very small for a family of 4. Hardly any room to walk after we put our luggage. It would be good if they could put more hooks in the wc so that we can hand our clothes and provide more hangers.

6/10 Okay

Kuah

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Tiny room Noisy from thin walls.

10/10 Excellent

kk, mal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,quiet, surrounded with street foods
Hotel staffs very friendly with recommendation of good foods n interesting places of visit.