Balcony view
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Reviews of Windmill Upon Hills Genting Highlands

3 out of 5
Windmill Upon Hills Genting Highlands
JALAN PERMAI, GENTING PERMAI AVENUE, Genting Highlands

Reviews

5.8
Rating 10 - Excellent. 5 out of 28 reviews" "
Rating 8 - Good. 4 out of 28 reviews" "
Rating 6 - Okay. 6 out of 28 reviews" "
Rating 4 - Poor. 7 out of 28 reviews" "
Rating 2 - Terrible. 6 out of 28 reviews" "

6.8/10

Cleanliness

5.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent checkup procedure
Stayed 1 night in Feb 2024

6/10 Okay

Elaine

Travelled with family
Disliked: Property conditions & facilities
It’s Abit confusing to get into the unit, not a clear direction and took us awhile to find the place. Also, one of the bathroom sink are clot and the dryer on the washing machine are not working. They should at least put a note and telling customer, it’s only for washing and the dryer are not working. We end up have to go home with all the wet cloths. Very disappointed.
Stayed 1 night in Dec 2023

4/10 Poor

Wee Boon

Stayed 1 night in Dec 2023

10/10 Excellent

MR

Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2023

6/10 Okay

KelleeHope

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The photos make this property look amazing and it is, but lots of things make this inconvenient. It seems Windmill upon hills is the residences of the Swiss Garden hotel, with no assistance from the hotel it self. Checkin was across the road at Geo38 and when they say checkin is at 3pm, they mean it. Not 1 minute early! Limited amenities in room - no tea/coffee, no spare towels or toilet paper. No access to pool towels. Accessing the building was very difficult, we had to go through a carpark and navigate the lifts with hard to use access keys. There was no help, we are travellers from another country and wanted help to get taxis - it made our stay exhausting. The Royal Suite was lovely but if I was to stay again in Genting, I would stay at Resort World.
Stayed 2 nights in Sep 2023

2/10 Terrible

LAI YEE

Never go for offer price , the picture is not the actual property. U have to pay for carpark & juz a room not a studio. Even not provide u aircond in the room
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Not as promised
Check-in is a nightmare: collect the keys from one place and go to another building! Only one key is available, which is problematic considering the fact that you need the keycard to activate the lift! Everything in the suit is basic (the shower drain was clogged!)
Stayed 3 nights in Aug 2023

2/10 Terrible

Nilmini

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well below standard. Upon arrival we were told to travel to another hotel for check-in. We also paid an extra 100RM for early check in as we have two small children. Parking was inconvenient. The Duplex had no aircon except for one room. The curtains were all ripped. The bathrooms were really inadequate. Mostly they were very smelly. This apartment was an Airbnb which we didn’t realise. We though it was part of the Swiss Garden Hotel. Very misleading. Well below the luxury we were expecting. Staff were unhappy and miserable. Remote control for TV didn’t work. After pulling out the second bed in the bedroom downstairs you could shut the door. Overall very disappointing. We immediately checked out again and left. I would never stay here again. Incredibly inconvenient place.

4/10 Poor

Poh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dusty, clogged basin, stained bedsheet
Stayed 1 night in Oct 2022

10/10 Excellent

Nik Faizal

Travelled with group
Liked: Cleanliness, room comfort
NICE PLACE TO STAY ! Amazing view from pool !
Holiday with my friends for 2 days. We are happy and like the apartment.( just wish get the higher floor For Nice view . Love the pool area … amazing view! Thank you ! Will come back for sure !
Stayed 2 nights in Sep 2022

2/10 Terrible

Bee tin

Liked: Cleanliness
Disliked: Room comfort
Manage expections - it’s going to be bad
The room we have does not have privacy. It’s like an apartment split into 2 rooms. The one I have is without tv, fridge. We can hear what next door is doing. They can also see us thru their balcony. There’s little to do. Except to head out and have meals. The parking needs to pay. The check-in is horrible. I have to process myself at another location. I was confused with the check-in as there’s mutiple check-in counters at different locations managed by different management. I do not recommend staying there.
Stayed 2 nights in Aug 2022

4/10 Poor

Suresh

Travelled with partner
Disliked: Amenities
It is not a very accessible location to local food etc. Waiting for grab can be up to 1hr if you want to go up to Genting. My suggestion pay abit more and book hotel in Genting itself because the amount of Grab you take around, might as well pay to stay at Genting itself.. Won't visit again.
Stayed 3 nights in Aug 2022

6/10 Okay

Amir

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The check in/out is literally at a ten minutes walk from the residence. Imagine walking with your children and luggage/crossing roads with them. I had to make two rounds which made matters worse for me. Anyhow the staff was very kind and the accommodation itself was clean and decent.
Stayed 1 night in Aug 2022

6/10 Okay

DANIAL

Travelled with partner
I would suggest to not the put a hanging lamp inside the bedroom. This is because, the lamp keep hitting the wall when we open the fan. And it would be nice if they can put the aircond inside the bedroom. And also, please provide the iron board since the unit have iron. We pay for quite a high price for the unit, but there's no complimentary for drinks. At least 3in1 sachet.
Stayed 2 nights in Aug 2022

10/10 Excellent

Yap

Liked: Cleanliness, property conditions & facilities
Comfortable stay
Stayed 2 nights in May 2022

4/10 Poor

Chua

Stayed 1 night in May 2022

8/10 Good

Yee wooi

Stayed 1 night in Apr 2022

6/10 Okay

Zulkhairi

Travelled with family
No air condition Noisy nearby Construction
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Clean, new, comfortable unit with complete cooking facilities. Balcony with nice view too. The main problem with this premises is the lift, long waiting especially during peak hour. As we booked 2 units, already emailed in before hand to arrange the 2 units near to each other at same floor. Upon check in, they don't have available units, we are staying at different floors. The lift make the situation worse. The staff apologetic.
Stayed 2 nights in Feb 2022

4/10 Poor

May Leng

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Dec 2021
Response from Louay on 20 Jan 2022
Dear Sir/Madam Thanks for sharing your review with us We wish if you have provided us with the reason why you are not satisfied with us and we will keep working to improve our service and we wish to see you again. Stay Safe

8/10 Good

UZAIR

Travelled with group
Liked: Cleanliness, room comfort
recommended for everyone
Just stay 1 night , overall very nice place, suitable for overyone , clean environment and the house equipment very usefull.
Stayed 1 night in Dec 2021
Response from louay on 6 Dec 2021
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

10/10 Excellent

may kuen

Stayed 2 nights in Nov 2021
Response from Louay on 20 Jan 2022
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again

2/10 Terrible

Liew

Travelled with family
Disliked: Cleanliness
Not worth to stay
Stayed 1 night in Jun 2020
Response from louay on 2 Jul 2020
Dear Liew hope you are doing well we would like to thank you for giving us the time to review us. We Do understand that you we have declined your request for an extra 2 beds for free and we even provided one for free in order to make your stay more pleasant thus why, We don't appreciate using the review to discredit us or make any false accusations regarding our service as you can see for our rating which we have maintained and increased our rating for past years suggesting that the majority of our guest is happy with us and we will continue to serve our guest in the best way possible to make them have an unforgettable time in Malaysia.

2/10 Terrible

Kerwin

Travelled with family, Travelled with partner
Disliked: Cleanliness
No convenient to check in , too trouble to check in need to go another building and no easy to parking , no aircond in the room , smell bad also .
Stayed 1 night in Jun 2020
Response from louay on 2 Jul 2020
Dear Kerwin hope you are doing well we would like to thank you for giving us the time to review us. We do recognize that you might be disappointed for declining your request for checking in at 2am understanding that the day has overlapped and you are entitled to check-in at that time and our team did his best and managed to offer you a very early check-in comparing to our standard check-in time, We don't appreciate using the review to discredit us or make any false accusations regarding our service as you can see for our rating which we have maintained and increased our rating for past years suggesting that the majority of our guest is happy with us and we will continue to serve our guest in the best way possible to make them have an unforgettable time in Malaysia.

8/10 Good

annie, Kuala Lumpur

Travelled with partner
Liked: Cleanliness
Bed is comfortable and property is clean Visitors need to be careful of door knobs. We were stuck in the room for a while because of the door knob problem but we manage to open it by turning the knob upwards.
Stayed 1 night in Jun 2020
Response from louay on 2 Jul 2020
Thank you for the wonderful review and for taking the time to share your feedback with Maplehome. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
แย่ หายาก ไม่ไปอีก
เช็คอิน คนละตึก เดินไกลมาก ในห้องพัก ไม่มีแอร์ ไม่มีน้ำดื่ม ไม่มีทีวี น้ำฝักบัวไม่ร้อน เสียงจากห้องข้างๆทะลุเข้ามาตลอดเวลา
Stayed 1 night in Jun 2023