Hotel Mesra Haiwan Kesayangan di Garden City

"Fire alarm issues at night time"

"We always enjoy staying at the Garden City Hotel and have been returning twice a year—every summer and winter—for many years. The hotel itself is beautiful, but what truly makes our stay special is the incredible staff. Everyone is warm, professional, and welcoming. The housekeeping team does a wonderful job, and the valet staff are always friendly, helpful, and attentive. They consistently make us feel at home, and we truly appreciate their hard work. The only disappointment during this stay...

"Refrigerator was broken, ruined our food. Boiler room has a pipe burst so the fire alarm went off and we had no hot water so my family and I couldn’t shower. Next day the alarm went off again. Luckily we checked out that day. Do not recommend this hotel"

"Sofá bed was very uncomfortable."

"Terrible. I expected so much better for the price. Location was great, but that's where the positives end. Staff for check in was incredibly rude. Kept stopping check in with me to assist other travelers. Then got to the room and it was stifling. Called the front desk who said they would send someone to work on it, but the AC never actually cooled the room. Also, the shower was a safety hazard. Very slippery. I actually fell and hurt my hip. Made it painful to walk for the rest of the trip. I'm...

"The location was perfect as it was close to the Barrymore Theatre and a short Uber ride to the cruise port. I did not like that they applied a $30 "required" amenity fee that was not disclosed during booking. With the fee, they provided a $20 gift card to be spent at their café or restaurant. I felt like this was a bait and switch. The room was not as pictured. Pictured was a standard double queen room with beds side-by-side. In the actual room, the head of one bed butt up to the foot of the...

"The hotel was wonderful, clean, and comfortable. One problem is that I stayed for two days, and during that time, they did not accept cash at any of the restaurants. I also wanted to give some cash tips to the help, who were wonderful at cleaning and very helpful. No electronic tip option for them."