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Reviews of Wingate by Wyndham Galveston East Beach

2.5 out of 5
Wingate by Wyndham Galveston East Beach
1402 Seawall Blvd, Galveston, TX

Reviews

5.8
Rating 10 - Excellent. 279 out of 1442 reviews" "
Rating 8 - Good. 238 out of 1442 reviews" "
Rating 6 - Okay. 240 out of 1442 reviews" "
Rating 4 - Poor. 290 out of 1442 reviews" "
Rating 2 - Terrible. 395 out of 1442 reviews" "

5.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Brenda

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tv didn't work, no sound. No elevator but staff took our luggage upstairs, the shampoo, and bath lotion empty and had to ask for toilet tissue.
Stayed 1 night in May 2024

8/10 Good

Aundrie, Coleville

Liked: Staff & service, amenities
The staff was awesome and very diligent. The building was taking a beating from the weather and being right next to the ocean. It was very cozy and outside of kids setting off alarms.
Stayed 5 nights in Apr 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
you feel and smell humidity in the room
Stayed 1 night in May 2024

2/10 Terrible

Kristin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property one night before boarding our cruise. I had my 73 year old parents with me and they put us on the 3rd floor. This would not be a problem at all, but THEY DO NOT HAVE AN ELEVATOR. So, we all had to carry our full size suitcases up 3 floors to get to our rooms. I would definitely find another property to stay at in Galveston! We paid $415 for 2 rooms and guest services could care less about our complaints. I truly thought Wyndham was a respected name, but I will never stay at another one of their properties again.
Stayed 1 night in Apr 2024

4/10 Poor

Carol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking making parking near room impossible. Construction in front . Parking in front for check in and out was crazy. Not enough. I was charged extra 5.00 and was told that was a pending charge that would drop off. After 2 weeks I called again, was told he would remove, which he did then he charged me again 2 more times for total of 10.00. I will never stay at that property again. There’s a group of us that stay in Galveston every 2-5 months I’ve expressed to them about the property.
Stayed 1 night in Apr 2024

4/10 Poor

Marlene

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They have bed bugs. I got chewed. The room looked clean until I woke up covered in welts from bed bugs. The outside of the property is neglected. I do not recommend this hotel. Too bad bcs it is across the street from the beach.
Stayed 2 nights in Apr 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having to pay to park was asking a bit much after you have to pay to stay. Cost me another 75 dollars just to be able park at the hotel
Stayed 5 nights in Apr 2024

4/10 Poor

Evelyn Jarie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Floors were gritty, Fossett for sink broken, only a sheet no coverlet on bed, charged $15 to park and parking lot was under construction so had to Park in street , the air conditioner made a horrible noise when it turned on could not sleep and no elevator just stairs to second and third floors. I made a bad choice.
Stayed 1 night in Apr 2024

8/10 Good

Janusz

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

4/10 Poor

Matthew, McKinney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

DOUGLAS

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property just didn’t seem safe and not worth the price.
Stayed 2 nights in Mar 2024

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. Informed us every detail about our stay. The motel is dated but very convenient to our needs.
Stayed 1 night in Apr 2024

8/10 Good

Carol

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not recommend this property. Hair dryer did not worth, they changed our door lock because we could not get it open, no conditioner in the shower, tub drain did not work properly, floor dirty. All property needs a coat of paint and a total cleaning.
Stayed 1 night in Apr 2024

4/10 Poor

Cynthia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible the place is falling apart and the only good thing is the staff. The staff is attentive and try their best given their very limited resources due to the hotel that is falling apart.
Stayed 2 nights in Apr 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was wonderful. Felt safe and comfortable, staff was accommodating to our late arrival, due to delayed flight. Checked in at 2am. Downfall would be no WiFi during our 2 day stay, beds & construction site obstructing our beach view. Over all, very pleased.
Stayed 2 nights in Apr 2024

4/10 Poor

Tammi

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Love that it's conveniently across the street from the beach. The outer appearance, however, makes you wonder about par standards. Check-in started with waiting in a very long line. Only two behind the counter and one was training. It gave me a chamce to rrad reciews. Initially, we wwre given keys to one room, wjich was actually occupied by the couple next to us in line. The new keys put us on the opposite side side of the hotel. The check-in process took over an hour. The room looked better on the inside, thankfully. I assured my travel buddy it's just one night. I did see a roach in the bathroom (as i read in other reviews). $15/day for parking and hot breakfast is served. Staff was apologetic and friendly.
Stayed 1 night in Apr 2024

4/10 Poor

HERBERT

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very strict on 4 PM check in resulting in a long line to check in (took over 45 minutes standing in line). Very dirty in room. Floor and tub were dirty. Bed was too soft. Out of toilet paper.
Stayed 1 night in Apr 2024

6/10 Okay

Maryjo

Travelled with family
Liked: Staff & service
Property is right across road from a nice beach for walking or taking a dip in the gulf
Stayed 1 night in Apr 2024
Response from Hotel Manager on 14 Apr 2024
Thank you very much for sharing your experience, we loved having you here and we hope to see you soon!

4/10 Poor

Presilda

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Carmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the beach.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rachelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people! I definitely will stay there again!
Stayed 2 nights in Apr 2024

4/10 Poor

Dorothy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and in need of updating but the staff tried really hard to be of service
Stayed 1 night in Mar 2024

2/10 Terrible

Harmony

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the prime location right across from the beach and could have SO much potential if they would invest in it. Instead we arrived to a disgusting hotel. While checking in a homeless man clearly on drugs was going through bags at the door for almost 30 minutes before staff told him to leave. We got to our room and didn't have any toilet paper or towels. They wouldn't bring us any so we had to go back to the front desk to get it. There isn't enough parking for this hotel. People partied outside our door all night. The shower/tub was baking up and wouldn't drain. If you're looking for a cheap hotel then this is it. Hopefully they take the time to make this a quality beachfront hotel and not a dump.
Stayed 1 night in Mar 2024

2/10 Terrible

Ryan

Hated everything absolutely terrible
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming back
Stayed 1 night in Jan 2024

4/10 Poor

Kimberly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty! Needs a good pressure wash! No elevator Bathroom out of order
Stayed 1 night in Mar 2024

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely disgusting. The attempt to clean the room could have been done better by a kindergarten student -- there were crumbs on the desks and floors, bobby-pins and garbage laying around. Don't even get me started on what the bathroom looked like. The bedding was stained and filled with hair and what looked like bugs. Absolutely appalling. The only positive thing I can note about this hotel is how quickly they agreed to refund our money when we said we were leaving - immediately upon checking in and seeing the disgusting condition of the rooms. Don't try to save money and stay here - do yourself a favor and book elsewhere.
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel would honestly be the ONLY reason I book here again. Truly amazing employees.
Stayed 2 nights in Mar 2024

4/10 Poor

Sheila

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
We found clothes left in the drawer, the stopper in the tub was broken and couldn't be used. $15 for parking when we have never had to pay at the other places plus many other houskeeping problems. Staff was wonderful.
Stayed 1 night in Mar 2024

6/10 Okay

David, Richmond

Travelled with partner
Disliked: Property conditions & facilities
Our shampoo and bodywash bottles were empty.
Stayed 1 night in Mar 2024

2/10 Terrible

Trista

Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I was unsure when I booked this with the reviews I saw. I reserved an executive suite. The outside of the building is a little run down. There is no elevator but only one floor of steps so not bad. Our room was nice and also clean. The complimentary breakfast was ok cereal, waffles, hard boiled eggs, yogurt, coffee, milk. I would stay again.
Stayed 2 nights in Mar 2024

4/10 Poor

Alexa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was cheap so we got what we paid for. Was not the cleanest. Floors and bathroom were gross. Orignally said they didn't have any rooms ready early whej we called ahead then we got there and asked again. Had pay an extra $50 to check in by noon not 4pm even though there were a ton of rooms ready. In the long run we paid too much for the quality. Location was okay, we Ubered to most things in the area. Across the street from the beach.
Stayed 1 night in Mar 2024

4/10 Poor

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst experience I’ve ever had. There was no indication that I needed to pay $15 to park at the hotel I already paid for. The staff was not helpful at all. Someone was smoking pot next door to us. The room was clean but it was in desperate need of upkeep. The website did not show pictures that indicated how old and dilapidated this place was. We went to check out their continental breakfast and the selection was minimal so we decided to just check out. While at the desk, another customer asked the lady behind the desk if there were any more forks and was told no. The customer asked how she was supposed to eat the waffle she’d made and the lady told her there were spoons and knives.
Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast, next to the beach and police doing it's rounds like it should. Friendly staff plus no bugs whatsoever. My partner really enjoyed herself here. Compare to others this is as clean as it gets for a budget.
Stayed 1 night in Mar 2024

2/10 Terrible

Truc

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room is not cleaned up properly. There is too much sand still on the floor. The Tower hanger is not secure safely; it fell when we took the tower.
Stayed 1 night in Mar 2024

4/10 Poor

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually loved our stay. The shower pressure wasnt great but they have Dove for all shower needs and lotion. The main issue I had was the manager. We had a double bed room but 9nly 3 towels so anytime I wanted to shower, I had to bring one of my sons dirty towels down just so I could get a clean one. Had to do twice. Night audit guy was AMAZINGLY nuce and informative. Parking does cost per night unless Military which we were. Room was clean and the rest of the staff was nice. Breakfest is just bread stuff and fruit... it is included. Pool looked nice but we just did the beach. The manager lady seem to hate her job cauze she was super rude anytime I asked her anything, even the towel. Area is safe. A/C is kinda loud so if you are a light sleeper it might be rough for you.
Stayed 2 nights in Mar 2024

2/10 Terrible

Nitish

Disliked: Cleanliness, staff & service, property conditions & facilities
I had booked up a suite for my friends but ended up living on a small hut. Frustrating experience. Even Expedia representatives did not help at all.
Stayed 2 nights in Mar 2024

8/10 Good

LYNN, Princeton

Liked: Cleanliness, staff & service
I liked the windows in our room. Ceiling to floor. The suite was great. That's the ONLY room I would stay in here. The regular rooms aren't very good. It's an OLD property. It needs a LOT of redoing. And they need a working elevator so you don't have to take the stairs everywhere. People working there were GREAT and cleaning ladies SUPER sweet!!! We appreciate the nice place to stay right across from the beach area.
Stayed 2 nights in Mar 2024

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not Stay here!!! Bed bugs and Roaches!!! I thought I was seeing things when one roach came out but three came out then four and bed bugs- we were going on a cruise the next day and left that night for another hotel. It’s super cheap for a reason.
Stayed 1 night in Feb 2024

4/10 Poor

Mari

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Cesar

Disliked: Staff & service

4/10 Poor

Sahar

Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Needs a lot of improvement.
Stayed 1 night in Mar 2024

2/10 Terrible

Brian

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 9pm (with 4 kids) to find that the suite i reserved was actually not available. They offered adjoining rooms. After moving into one of the rooms we found that our keys worked for only 1 room. Suddenly they switched us to completely different adjoining rooms on a different floor. Again, the keys only worked for 1 room. The man walked with me to the room, saw for himself, said he needed to change the door batteries. I waited and held a light for him to do so. Still didnt work. So he needed to call a maintenance man. So, around 10pm i was expected to keep our group in one room, while they attempted to gain access to the adjoining room. No thank you. We ended up searching for a new hotel that could accept us. Packing up and moving, again. The property was run down. Apparently the suite i originally reserved was under maintenance for water leaking through the ceiling. Unreal. I reccommend the Home2 Suites by Hilton down the street. Beautiful, clean, and just as promised with a view!
Stayed 1 night in Mar 2024

8/10 Good

Rogelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good but the door lock was not functioning correctly.
Stayed 1 night in Mar 2024

4/10 Poor

Farid

Liked: Staff & service
Disliked: Property conditions & facilities
Old.
Stayed 1 night in Mar 2024

4/10 Poor

Tammy

Travelled with family
Disliked: Amenities
We had to be switched rooms due to items not working was not informed I on top had to pay for parking to even stay there. The bathroom was covered in MOLD and VISIBLE water damage on floor/walls/ceiling.
Stayed 2 nights in Mar 2024