2/10 Terrible
Pierre
Travelled with family
18 Jun 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I knew this was not a 4 or 5 star property. I simply wanted a basic place to stay prior to going on a cruise the next day. We arrived at 5:15 PM and the room was not ready. We waited outside and it took about 40 minutes for the room steward to get the room ready. Towards the end, I noticed the cleaner was using a broom to sweep the floor instead of the vacuum she had on her cleaning cart. When I asked, “Why are you using a broom instead of the vacuum” she replied “Sometimes it works better”.
Instead of rambling on about all the specifics about the room, I’ll describe it like this… we and our kids did not want to touch surfaces or take our shoes off because of how dirty the room environment was. Luckily, the bed sheets were actually clean. At this point what would have been the point in complaining to the front office. We were very happy to leave in the morning. Next time I will pay double and stay with a different brand.
Overall cleanliness should really be a standard and not reserved for high-end brand accommodations.
Pierre
Stayed 1 night in Jun 2024