Outdoor pool
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Reviews of Galveston Inn & Suites Hotel

2.5 out of 5
Galveston Inn & Suites Hotel
7220 Broadway, Galveston, TX

Reviews

7.4

Good

Rating 10 - Excellent. 373 out of 1001 reviews" "
Rating 8 - Good. 239 out of 1001 reviews" "
Rating 6 - Okay. 151 out of 1001 reviews" "
Rating 4 - Poor. 100 out of 1001 reviews" "
Rating 2 - Terrible. 138 out of 1001 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Rose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and very scary crowd. Many people living there full time.
Stayed 1 night in Apr 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When searching for a hotel, I specifically looked for one with a pool to enjoy during our stay. Once we check in they tell us it is closed due to renovations. They didn't want to cancel our reservation to look for another hotel with pool access. The dining area was closed as well so we didn't get to have breakfast. I took pictures of how dirty the room was as well, wish I could upload them. Would not recommend this hotel at all.
Stayed 1 night in Apr 2024

6/10 Okay

Susan

Travelled with family
Under renovation so no breakfast or service. Would rather be on Seawall When done as holiday in May 2023 will be better
Stayed 1 night in Apr 2024

2/10 Terrible

Shannon

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Door handle to room did not work properly, room was not clean, spilled food sill on the nightstand, sheets and bedding looked like they had never been washed or replaced since it’s first opening. Towels were dingy just like the sheets. Hotel was under construction but everything other than the construction areas could have been nicer and clean.
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Travelled with family
The property was in the middle of a renovation that I was not made aware of until I arrived. Hard hat area.
Stayed 1 night in Apr 2024

6/10 Okay

Joseph

Stayed 1 night in Apr 2024

6/10 Okay

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Aida

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is absolutely the kindest!!! I always stay here when I cruise and had my phone stolen on the cruise ship. When I got back to the hotel the staff assisted me in calling everyone I needed to notify. They were kind and patient with me. Service with a smile!
Stayed 1 night in Jan 2024

2/10 Terrible

Martin

Travelled with partner
Disliked: Property conditions & facilities
Property was under renovation no breakfast available as advertised. Minimal facilities in the room. Very disappointing.
Stayed 1 night in Mar 2024

6/10 Okay

Shariniell

It didn’t have free breakfast like it said
Stayed 1 night in Mar 2024

6/10 Okay

courtney

Travelled with family

8/10 Good

Renada

Travelled with family
Liked: Staff & service
Lady at front desk was very helpful.
Stayed 1 night in Mar 2024

2/10 Terrible

Jane

Disliked: Cleanliness, amenities, property conditions & facilities
Rated as 3 star when it was a 1 star. Remodeling mess was left in the room. Tv did not work. AC barely worked. The site should have let us know the property was under renovation. Sloppy clean up in room. Sheet rock powder all over the floor. Glue or putty or something in bathtub. Stains on sheet. I probably will not use this booking site again.
Stayed 1 night in Mar 2024

4/10 Poor

Janya

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Furniture was broken. Chair had nasty stains all over it. Do not recommend at all.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk customer service…Tallia is a wonderful hotel front desk manager.
Stayed 1 night in Mar 2024

2/10 Terrible

Susan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very dirty not worth the money
Stayed 1 night in Mar 2024

4/10 Poor

Jeremy

Stayed 3 nights in Mar 2024

6/10 Okay

daniel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The first room they put us in was really dirty and nasty
Stayed 2 nights in Feb 2024

2/10 Terrible

Vasile

Stayed 1 night in Mar 2024

8/10 Good

Jim, Collinsville

Stayed 1 night in Feb 2024

6/10 Okay

Christopher

Disliked: Cleanliness, property conditions & facilities
Room service didn’t clean the room for the whole stay I was there. Towels had to be exchanged at the front desk rather than being replenished by house keeping each day.
Stayed 4 nights in Feb 2024

2/10 Terrible

Emily, new braunfels

Travelled with partner
Disliked: Staff & service
We didn’t stay in the hotel . They do not have a free parking anymore. We used to stayed there a lot it times. They changed the parking rules and they didn’t notify us. We had to go and find another hotel. And they didn’t credit our money back. They should notify us of that charge. We are very unhappy about this.
Stayed 1 night in Mar 2024

8/10 Good

Johanna

Travelled with family
Liked: Amenities, property conditions & facilities
Great staff!! The office manager and lady working late night on Friday was very helpful
Stayed 3 nights in Feb 2024

2/10 Terrible

Dr. Stacy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk Clerk was rude the room smelled like urine, I never stayed but the owner wanted to charge me for a one day stay. I only walked into the room it smelled horrible, went back to the front desk and left. The Clerk was on her personal phone the entire time.
Stayed 4 nights in Feb 2024

8/10 Good

Federico

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and roomy. Showers are nice and have good pressure. DirecTV on the TV's
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved being able to leave my car parked there during my cruise. Looking forward to the updates being finished.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and professional. Room is large and clean. Perfect overnight before cruise!
Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with our first room but the lady in the front was very quick in getting us a new room!
Stayed 1 night in Feb 2024

4/10 Poor

Mary, Red Feather Lakes

Travelled with group
No coffee in lobby area. Room set up for coffee was present . Towels old and very thin. No closet or hanging hooks for coats. Limited vendor machine choices for food.
Stayed 1 night in Feb 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible. I requested a room on the quiet side of the hotel which was denied. Employees were rude, incompetent and unprofessional Entire hotel reeks of mold and mildew. Dirty used towels left in bathroom from previous guests. Bed linen with nasty visible stains.I would advise anyone to stay far far away from this roach hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Sergio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and friendly check in!!
Stayed 1 night in Feb 2024

10/10 Excellent

Greg

Stayed 1 night in Jan 2024

8/10 Good

Markya

Liked: Staff & service, amenities
Nice place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Raymyrna J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the front desk was very good at his job and very personable.
Stayed 1 night in Feb 2024

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was adequately clean and staff was helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Darlene o

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked this hotel because i was able to leave my car for a week while on a cruise for no charge as long as I stayed at the hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

patricia

Stayed 1 night in Jan 2024

8/10 Good

John

Travelled with family
Liked: Staff & service, amenities
I was really nervous after reading some of the reviews. Overall it was a pleasant stay. The property is under construction, they told me by March be or May they would be a Holiday Inn so improvements are necessary. Housekeeping needs to tighten up but other than that we enjoyed our night.
Stayed 1 night in Jan 2024

10/10 Excellent

Darlene o

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Bobby

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Quick check in
Great front service customer help.
Stayed 1 night in Jan 2024

10/10 Excellent

Earl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Stayed 1 night in Nov 2023

10/10 Excellent

Annette

Liked: Staff & service
There's a lot of construction going on all the way around the property at this time. The property itself is a little bit older. It was comfortable affordable and close to the cruise terminal. The staff at the front desk is outstanding they actually get five stars
Stayed 1 night in Jan 2024

8/10 Good

Marilyn

Stayed 1 night in Jan 2024

4/10 Poor

Amber

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Carissa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms smelled of smoke and/or musty even though we were told they were non smoking rooms. There was some mold in restrooms, sheets were thread bare and rough. A member of our party fell through the floor in the bathroom of 2nd floor
Stayed 1 night in Dec 2023

8/10 Good

June

Liked: Staff & service
Stayed 1 night in Jan 2024