Free daily continental breakfast

Reviews of Microtel Inn by Wyndham Gallup

2 out of 5
Microtel Inn by Wyndham Gallup
3270 W Highway 66, Gallup, NM

Reviews

8.0

Very good

Rating 10 - Excellent. 232 out of 560 reviews" "
Rating 8 - Good. 170 out of 560 reviews" "
Rating 6 - Okay. 74 out of 560 reviews" "
Rating 4 - Poor. 45 out of 560 reviews" "
Rating 2 - Terrible. 39 out of 560 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ricardo

They charged twice an amount even though I paid on Expedia my nitght at the hotel
Stayed 1 night in May 2024

6/10 Okay

Terri

Disliked: Amenities
Loud from the trains going by constantly
Stayed 1 night in May 2024

6/10 Okay

Phillip

Travelled with partner
Liked: Cleanliness
Average. No protein at breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped for a night on our way home. We got a very good rate, and the room was nice and comfortable. The breakfast was very minimal, but for what we paid for the night, I'm not complaining. The staff was so kind and check-in was quick, which was nice!
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rick

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent price for a quick overnite stay!
Stayed 1 night in May 2024
Response from Drew on 15 May 2024
Hello Rick,Thank you for the perfect rating for your stay with us. We are particularly pleased to hear you found your stay to be of excellent value and we look forward to welcoming you back for another comfortable stay.

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very clean and nice staff
Stayed 1 night in May 2024
Response from Drew on 6 May 2024
Hello Glenn,Thank you for the perfect rating about your stay with us. We are pleased to hear you enjoyed the cleanliness of our guest rooms and the property. We look forward to welcoming you back for another great stay in town.

6/10 Okay

Riley, Torrance

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property does NOT have an off-leash area for dogs and never has. Wrong info from Expedia. I chose this property so my girls could run and get some exercise.
Stayed 1 night in May 2024
Response from Drew on 5 May 2024
Hello Riley,Thank you for the feedback about your stay that you have provided us, We have over an acre of parking lot for the pets to roam around and a gravel area on the back of the property for pets as well. We will take your comments into consideration as we are undergoing upgrades throughout our property and we hope to get a chance to host you again to showcase the hospitality we are truly capable of.

6/10 Okay

David

Business traveller, Travelled with partner
Key cards didn’t work, had to go back to desk. Room my partner stayed in had stains on pillowcase and mattress (have photos room # 207).
Stayed 1 night in May 2024
Response from Rayshelle on 4 May 2024
Hello David,We are sorry that your stay wasn't to your liking. We would like to apologize that our property did not meet your expectations. Thank you for taking the time to leave a review and choosing to staying at Microtel Inn Gallup.

6/10 Okay

Jennifer, Madison

Stayed 1 night in Apr 2024
Response from Rayshelle on 4 May 2024
Hello Jennifer.Thank you for choosing Microtel Inn Gallup, also thank you for taking the time to leave us a rating we very much appreciate it.

8/10 Good

Thomas

Stayed 1 night in Apr 2024
Response from Rayshelle on 4 May 2024
Hello Thomas,Thank you for taking the time to leave us a rating, and for choosing Microtel Inn Gallup.

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service
It was obvious that this motel has some age to it. But it was also obvious that the owner and staff were working hard to make this place look like new again. The staff was super friendly and helpful. Our room was quiet and comfortable. We would certainly stay here again when back in the area.
Stayed 3 nights in Apr 2024
Response from Rayshelle on 4 May 2024
Hello Lee,Thank you for taking the time to leave a brief review and rating as we do appreciate it. We are glad that you have seen we have done some renovating and still in the process of making it look nice. We are ecstatic that you enjoyed your stay and we cant wait to see you at Microtel Inn Gallup again.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities
Decent hotel for the price
Stayed 1 night in Apr 2024
Response from Drew on 3 May 2024
Hello Alexander,Thank you for the excellent rating about your stay with us, we are pleased to hear you found our rates to be compatible and found our guestrooms to your comfort.We look forward to welcoming you back for another comfortable stay.

6/10 Okay

James

Business traveller
Disliked: Amenities
The propery is ok. I have stayed here before and will stay again if the situation arises.
Stayed 1 night in Apr 2024
Response from Drew on 28 Apr 2024
Hello James,Thank you for the continuous patronage to our hotel and for sharing the review about the recent stay. As we continue making updates to our guest room and our premises, we look forward to welcoming you back for a better guest experience with your next stay.

10/10 Excellent

Deborah

Stayed 1 night in Apr 2024

8/10 Good

Teresa, Golden

Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this property especially if you have pets. Great staff, very friendly. Price was right.
Stayed 1 night in Apr 2024
Response from Drew on 22 Apr 2024
Hello Jamie,Thank you for staying with us and rating us excellently. We are pleased to hear you and the pups enjoyed your stay and that you found our rates to be very reasonable.We look forward to welcoming you back for another exceptional stay.

2/10 Terrible

rhonda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in room was dirty with hair on both bedding and pillows . Had to ask for clean blankets and bath towels were stained badly. Water in shower was not hot and only had warm water. Sink in bathroom was clogged.
Stayed 1 night in Apr 2024
Response from Drew on 21 Apr 2024
Hello Rhonda,Thank you for rating your stay with us. We strive to provide excellent guest experience to all of our guests but unfortunately we missed our mark here. We are disappointed that since we charged a pet fee for your pet you would leave a dishonest review. The hot water works excellent in all the rooms and the water pressure is excellent as well. Our team here at Microtel would be happy to welcome you back to highlight the hospitality we are truly capable of.

8/10 Good

Jacqueline

Travelled with partner
Liked: Staff & service
The stag were really nice and friendly. Hotel could use a really good update, paint peeling of bathtub. Vending machines don't work. No elevator only stairs. Breakfast was ok not much of a selection.
Stayed 1 night in Apr 2024
Response from Drew on 21 Apr 2024
Hello Jaqueline,Thank you for the excellent rating about your stay with us. We appreciate you mentioning our team and for mentioning our breakfast options as well. We look forward to your next stay to showcase the hospitality our team is truly capable of.

8/10 Good

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly - excellent. Breakfast was standard continental.
Stayed 1 night in Apr 2024
Response from Drew on 19 Apr 2024
Hello Marla,Thank you for the exceptional rating about your stay with us. We are glad to hear you found our property clean and found our team to be friendly. We look forward to welcoming you back for another excellent stay.

6/10 Okay

Corrine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were disappointed with the reception staff. She seemed very unfamiliar working with customers and their needs in that environment. Several times we had to advise no coffee, no milk, no pancake mix at breakfast. It didn’t seem natural to check needs and even when reminded her of the needs, she almost seemed to ignore or didn’t seem to care. Left without having coffee and had to buy elsewhere during a breakfast and it wasn’t even busy. At check in she didn’t seem to know or find out about my AAA discount so left without that too. Room was fine and clean.
Stayed 1 night in Apr 2024
Response from Drew on 17 Apr 2024
Hello Corrine,Thank you for rating your stay with us, we are disaapointed to hear your stay was not up to your expectations. However, since you had paid for the reservation on expedia we could not alter the rates for your stay or provide an additional AAA discount to your rate, but rest assured you were getting the best available rate for that day.We hope to welcome you back again to provide the exceptional guest experience our team is truly capable of.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Good beds, cleanliness, friendly staff, not just continental breakfast...waffles and real cinnamon rolls and inexpensive.
Stayed 1 night in Apr 2024
Response from Drew on 17 Apr 2024
Hello Gail,Thank you for rating your experience staying with us as exceptional. We are pleased to hear you found our guestroom beds to be comfortable, our property to be clean overall and we appreciate you mentioning the friendliness of our team. We are glad to hear you enjoyed our complimentary continental breakfast and that you found our rates to be reasonable as well. We look forward to welcoming you back for another great experience.

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great recommendation for dinner, super friendly and helpful staff. The donuts went fast at breakfast - good continental breakfast. Thanks
Stayed 1 night in Apr 2024
Response from Drew on 15 Apr 2024
Hello Ellen,Thank you for the excellent rating about your stay with us. We are glad our team was able to suggest some good dining options and that you found our breakfast options adequate.We appreciate you mentioning the hospitality extended by all of our team members and we look forward to welcoming you back for another great stay.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Drew on 14 Apr 2024
Hello Monica,We are ecstatic to hear you enjoyed all the aspects of your stay, the cleanliness and the hospitality of our team.We look forward to welcoming you back for another exceptional visit.

8/10 Good

rod

Stayed 1 night in Apr 2024
Response from Rayshelle on 12 Apr 2024
Hello Rod,Thank you for taking the time to leave us a rating, and choosing to stay at Microtel Inn Gallup.

8/10 Good

KIMBERLY J

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are in the middle of remodeling, but you would never know it as the place was still very clean and neat. My room was remodeled and it was very nice. It is a perfect location if you’re just traveling through and need a place to stay for the night as it’s right off the interstate.
Stayed 1 night in Mar 2024
Response from Rayshelle on 12 Apr 2024
Greetings Kimberly,Thank you for the brief review, as we do like to hear the feedback. We are also very delighted that our amenities were elegant to your stay. Location perfect to when you need to just get back on the road.We are glad to host you again on your next trip.

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rayshelle on 12 Apr 2024
Hi Johannes,Thank you for the rating you gave Microtel Inn Gallup. We are here to host your next stay.

8/10 Good

Donald

Liked: Cleanliness, staff & service
Good stay
Stayed 1 night in Apr 2024
Response from Rayshelle on 12 Apr 2024
Hello Donald,Thank you for taking time to leave a simple review, we love the feedback we get.Also we are glad that your stay was wonderful.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk was extremely helpful poop. The front desk clerk was extremely helpful.
Stayed 1 night in Apr 2024
Response from Drew on 3 Apr 2024
Hello Peggy,Thank you for rating your stay with us so highly. We appreciate you mentioning our team and that they were able to help you. We look forward to welcoming you back for another great stay.

6/10 Okay

Ann

Travelled with pets
Liked: Staff & service
Disliked: Amenities
The area around the property was littered with trash. The mattress was good! Cleanliness was passible.
Stayed 1 night in Mar 2024
Response from Drew on 30 Mar 2024
Hello Ann,Thank you for leaving us a review about your stay with us. We appreciate you mentioning our comfortable guest rooms and we are disappointed to hear that you found trash in the areas around the property but rest assured our team is constantly sanitizing and cleaning all of the common areas in and around the property. We hope to welcome you back for another comfortable stay on a long trip.

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice. slept well. For the price, cannot ask for more!
Stayed 1 night in Mar 2024
Response from Drew on 30 Mar 2024
Hello Peter,Thank you for rating your stay with us a 5* experience. We are ecstatic to hear our team was successful in leaving a positive impression and we appreciate you mentioning our comfortable guest rooms and that you found the price to be convenient. We look forward to welcoming you back for another great visit.

10/10 Excellent

Jeremy

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient, the front desk worker was very kind and helped make it easy for us to get all our stuff in for the night. We didn't experience any issues and really enjoyed our nights stay, and so did our pups!
Stayed 1 night in Mar 2024
Response from Drew on 30 Mar 2024
Hello Jeremy,Thank you for rating your stay with us so excellently. We are glad to hear you found our location to be convenient and that you found our guest room to be comfortable. We appreciate you mentioning our friendly and helpful team and that we were able to accommodate you and the pups as well!We look forth to welcoming you back for another satisfactory visit on a long trip.

4/10 Poor

Royal

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were placed in a handicap room and we are not handicapped. There was no counter in the bathroom so we had no place to put our toiletries. The two toilet paper rolls were almost gone and there was no extra in the room. The hair dryer did not work and was loose on the wall. There was one set of hooks on the wall that was very loose and about to come off. There was no closet in our room or any place to hang anything. The sides of the bed were tin. The young man at the desk in the morning was very courteous and friendly and told us that the room was scheduled to be updated. We are wondering why we were put in that room when there were other rooms available.
Stayed 1 night in Mar 2024
Response from Drew on 23 Mar 2024
Hello Royal, Thank you for sharing your experience about your stay with us, we are pleased to hear you interactions with our front desk team was pleasant. As we mentioned during checkout that particular room was assigned to you because it was the only room with one bed available for Check-in when you arrived. With your next stay, please inform us about your request ahead of time and we can assign the desired room for a comfortable stay.

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Drew on 23 Mar 2024
Hello Doug,Thank you for sharing an excellent review about your stay with us, we are pleased to hear you found all the aspects of your stay to your satisfaction and we look forward to hosting you again for another visit soon.

8/10 Good

Wesley

Business traveller
Liked: Cleanliness, staff & service
It was good for a Microtel property. There was no elevator, but the stairs worked.
Stayed 1 night in Mar 2024
Response from Drew on 21 Mar 2024
Hello Wesley,Thank you for rating your stay with us so highly, we are pleased to hear the amenities of our guest rooms and the property were adequate to your expectations and we look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great find for a safe, clean and reasonably priced place to stay on the west side of Gallup. Staff was great. Everything was clean. Nice room, The bed and pillows were new and very comfortable! The bathroom was clean and modern. The breakfast is minimal and the sitting area is small. Coffee 24/7. They are upgrading all the rooms. I would return.
Stayed 1 night in Mar 2024
Response from Drew on 13 Mar 2024
Hello Darlene,Thank your rating your stay with us so excellently. We appreciate you mentioning the cleanliness of our property and comfortable beds and pillows. We would be ecstatic to welcome you back for another wonderful stay.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man that check me in was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Drew on 6 Mar 2024
Hello Thomas,Thank you for rating your stay with us a 5* experience. We are glad to hear you found our front desk team to be friendly and helpful and we look forward to seeing you again for another exceptional visit.

6/10 Okay

James

Liked: Staff & service, property conditions & facilities
Easy access from the interstate.
Stayed 1 night in Feb 2024
Response from Drew on 22 Feb 2024
Hello James,Thank you for sharing your review about your stay with us. We are glad you found access to our large parking lot to accommodate bigger trucks to be convenient and as we have now completed all the work that was ongoing during your stay. We hope you visit us again as we are excited to introduce you to our newly renovated room with your next visit.

10/10 Excellent

Stacy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how warming it felt
Stayed 1 night in Feb 2024
Response from Drew on 6 Feb 2024
Hello Stacy,Thank you for rating your stay at Microtel Inn Gallup a five-star. We are delighted to hear you enjoyed your stay and that our guest rooms and the team made you feel welcomed and it would be lovely to welcome you again.

6/10 Okay

Kenneth

Business traveller
Liked: Cleanliness, staff & service
Not their fault. I have stayed at the Red Roof Inn next door. Saturday night there were car enthusiasts racing their cars up and down the road. It was enough to wake me and unable to get back to sleep.
Stayed 1 night in Feb 2024
Response from Drew on 5 Feb 2024
Hello Kenneth,Thank you for sharing your experience about your stay with us at Microtel Inn. We strive to deliver outstanding experience but it appears we have missed the mark here and caused you some discomfort. However, we are pleased to hear you found the room to your comfort and we hope you will give us another opportunity to provide a comfortable stay.

6/10 Okay

Kris

Liked: Staff & service
Affordable but a lil rough
The staff was nice but didn’t have a lampshade for the lamp. Just a bare bulb. And one of my pillow covers was dirty.
Stayed 1 night in Jan 2024
Response from Drew on 1 Feb 2024
Hello Kris,Thank you for reviewing your stay at our property, We appreciate you mentioning our hard working and efficient team that manages the premesis. We have noted your concerns regarding the lampshade and the pillowcase and sincerely apologize about this inconvenience. We have shared your comments with our housekeeping team to prevent further incidents. We would be estatic to host you again to showcase the hospitality we are truly capable of.

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The only thing this place has going for them was the nice greeting by the front desk personnel. Very outdated room. No updated technology for phones (USB). No iron/ironing board. Sink was so small I could not put much out for use. No coffee pot in room.
Stayed 1 night in Jan 2024
Response from Drew on 1 Feb 2024
Hello Elizabeth,Thank you for sharing your experience about your stay at Microtel Inn and we will pass the compliments along to our front desk personnel.We apologize for all the minor inconveniences you had during your stay and we are making neccesary changes to improve the quality of the stay for our guests. We hope you give us another chance to provide the exceptional service we are truly capable of.

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great condition , clean and great service. However, the train running by the hotel woke us up twice during the night.
Stayed 1 night in Jan 2024
Response from Drew on 29 Jan 2024
Hello Ken,Thank you for staying with us at Microtel Inn while visiting through Gallup, NM. We appreciate you mentioning the condition and cleanliness of our rooms and the premises and for mentioning our hard working team. On your next visit, please mention the difficulties you had resting due to the train noise and we will assign you a room away from the tracks to ensure excellent service.

8/10 Good

Christine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff. Straight-forward, well kept (dated), pleasant and affordable stay. Easy location off the highway.
Stayed 1 night in Jan 2024
Response from Drew on 27 Jan 2024
Hello Christine,Thank you for staying at Microtel Inn - Gallup while traveling through Gallup. We appreciate you acknowledging our team and for mentioning our well kept rooms and the convenience to locate us from the freeway. We hope to provide a better guest guest experience with your next stay.

8/10 Good

shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Drew on 24 Jan 2024
Hello Shane,Thank you for reviewing your stay at Microtel Inn - Gallup. We appreciate you rating us excellently and we look forward to receiving you again for another wonderful experience.

10/10 Excellent

Brian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
clean room the bathtub could use a little cosmetic repair. Older hotel but price was reasonable and most importantly room was clean.
Stayed 1 night in Jan 2024
Response from Drew on 24 Jan 2024
Hello Brian,Thank you for sharing your experience about your stay at Microtel Inn - Gallup. We appreciate you mentioning the cleanliness of our rooms and as you mentioned we are ongoing some cosmetic repairs in the restrooms to upgrade them so with your next visit we expect to provide even a better experience.

8/10 Good

Bev

Travelled with partner
Stayed 1 night in Jan 2024
Response from Drew on 23 Jan 2024
Hello Bev,Thank you for taking the time to review your stay with us. It was a pleasure to host you at our property and we hope to see you again for another wonderful stay.

10/10 Excellent

Jacqueline, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Drew on 17 Jan 2024
Hello Jaqueline,Thank you for sharing this wonderful review about your stay at Microtel INN-Gallup. We are glad you found all the aspects of uour stay to be comfortable and We appreciate the 5* rating as it reflects of our teams’ performance attending to guests’ needs.We appreciate you choosing us for your stay in Gallup and hope to receive you again for another exceptional visit.

8/10 Good

Pat, Brookfield

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Jan 2024
Response from Drew on 17 Jan 2024
Hello Pat,Thank you for sharing your feedback about your stay with us. We are glad to hear you were satisfied with the overall conditions of your room and our amenities. It was a pleasure to host you at Microtel INN Gallup and we hope to see you again for another exceptional visit.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Drew on 16 Jan 2024
Hello Michael,Thank you for sharing your feedback about your stay with us and for the excellent rating. We are glad to hear you found the amenities and the rooms clean and we hope to see you again for another exceptional visit.