2/10 Terrible
Kayden
Travelled with family, Travelled with family and small children
29 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i recently stayed here and the first day we were here it was an average stay we landed and rested our heads. The second day everything hit the fan. We came back from a small excursion and they only thing left in our room was our suitcases and chargers. They cleaned our room out of everything we had. We asked the downsatirs desk lady what could have happened and she said they were supposed to clean the room next to ours and accidentally cleaned out and threw out my wifes toiletries, my infants bottles and food as well as all the things we had in the fridge. This is common considering they screwed up and though we left for good but when i asked if they possibly kept anything she told me to wait one second . I stepped outside to get better signal and i see them rummaging through all the trash pulling out all the items i had in the fridge and in our room. I tried to be optimistic and though maybe she was just taking inventory of all the things that were missing so they could reimburse me but she came in with bags of sopping trash and tried to hand back all my belongings she pulled out of the trash can. When i refused to take them she looked at me crazy and that was the end of the conversation. She didnt offer any reimbursement of the items they mistakenly misplaced or anything. 0/10 for customer service.